Passwords Page 5 of 5 For example, type the following command line and press : asset /o ABC Company 3. When the computer prompts you to verify the owner tag, type y. The computer displays the new owner tag. Deleting an Owner Tag NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator passwords are set. 1. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag." 2. Type asset /o /d and press . 3.
Solving Problems Page 1 of 17 Solving Problems Power Problems Drive Problems Error Messages PC Card Problems Video and Display Problems Smart Card Problems Sound and Speaker Problems Network Problems Printer Problems General Program Problems Modem and Internet Connection If Your Dell™ Computer Gets Wet Touch Pad or Mouse Problems If You Drop or Damage Your External Keyboard Problems Resolving Other Technical Problems Unexpected Characters Power Problems Fill out the Diagnostics Checklist
Solving Problems Page 2 of 17 Ensuring Sufficient Power for Your Computer Your computer is designed to use the 90-W AC adapter; for optimum system performance, you should always use this adapter. The 65-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will decrease system performance. Using less-powerful AC adapters, including the 65-W AC adapter, will cause to receive a WARNING message.
Solving Problems Page 3 of 17 Error reading PCMCIA card — The computer cannot identify the PC Card. Reinsert the card or try another PC Card. Extended memory size has changed — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them.
Solving Problems Page 4 of 17 Memory data line failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory double word logic failure at address, read value expecting value — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Solving Problems Page 5 of 17 Time-of-day not set-please run the System Setup program — The time or date stored in system setup program does not match the system clock. Correct the settings for the Date and Time options. See "Using the System Setup Program." Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the System Set tests as described in "Using the Dell Diagnostics.
Solving Problems Page 6 of 17 Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. Rotate the computer to face a different direction — Eliminate sunlight glare, which can poor picture quality. Adjust the Windows display settings — Windows XP 1. 2. 3. 4. Click the Start button and then click Control Panel. Click Appearance and Themes. Click the area you want to change or click the Display icon.
Solving Problems Page 7 of 17 For Windows 2000 only, ensure that digital audio for the CD drive is enabled — 1. 2. 3. 4. 5. 6. 7. 8. Click the Start button, point to Settings, and then click Control Panel. Double-click the System icon. Click the Hardware tab. Click Device Manager. Double-click DVD/CD-ROM drives. Double-click the name of the drive. On the drive Properties screen, click the Properties tab.
Solving Problems Page 8 of 17 Fill out the Diagnostics Checklist as you perform the various checks. Check the printer cable connections — Ensure that the printer cable is properly connected to the computer. Check the printer cable — 1. 2. 3. 4. Shut down the computer and turn off the printer. Swap the printer cable with a cable that you know is working. Turn on the printer and computer, and try again to print. If you print successfully, contact Dell for assistance in obtaining a new printer cable.
Solving Problems Page 9 of 17 NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. you are sure that your modem is working properly and you still experience problems, contact your Check the telephone wall jack — Disconnect the telephone line from the modem and connect to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack.
Solving Problems Page 10 of 17 Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click Phone and Modem Options. If multiple entries for the same modem or modems are listed but not installed, delete entries, restart the computer, and repeat steps 1 and 2. 3. Click the Diagnostics tab. 4. Click the COM port for your modem. 5. Click Query Modem to verify that the modem is communicating with Windows.
Solving Problems Page 11 of 17 group in the Dell Diagnostics. Reinstall the touch pad driver — See "Reinstalling Software." External Keyboard Problems Fill out the Diagnostics Checklist as you perform the various checks. NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. Check the keyboard cable — Shut down the computer.
Solving Problems Page 12 of 17 displayed instead of letters. Verify that the numbers lock light is not lit. Drive Problems Fill out the Diagnostics Checklist as you complete these checks. If you cannot play a CD, CD-RW, DVD, or DVD+RW NOTE: Because of different worldwide file types, not all DVD titles work in all DVD High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the drive or the CD.
Solving Problems z Page 13 of 17 Ensure that the disk or disc is inserted properly. If the CD-RW or DVD+RW drive stops writing Disable standby or hibernate mode in Windows before writing to a CD-RW — Search for the keyword standby or hibernate in Windows Help or the Windows Help and Support Center. Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
Solving Problems Page 14 of 17 Check the smart card — Ensure that the smart card is properly inserted into the smart card If you have problems with a Dell-provided smart card — Contact Dell. If you have problems with a smart card not provided by Dell — Contact the smart card manufacturer. Network Problems Fill out the Diagnostics Checklist as you complete these checks.
Solving Problems Page 15 of 17 Turn the computer off — If the computer does not respond to a keystroke or a proper press the power button until the computer turns off. Press the power button again to restart computer. Windows XP The computer restarts. Windows 2000 The solid blue screen appears because you were not able to perform a proper Windows ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.
Solving Problems Page 16 of 17 CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure. 10. Ground yourself by touching one of the metal connectors on the back of the computer. 11. Replace the memory module(s), the memory module cover, and the screw(s). 12. Replace the hard drive. 13. Replace the module bay device and any PC Cards you removed. 14. Replace the battery. 15.
Solving Problems Page 17 of 17 Contact Dell — If you cannot solve your problem using the Dell Support website (support.dell.com) or e-mail service, call Dell for technical assistance. See "Getting Help" for a description of the hardware and software support provided by Dell. file://C:\temp\~hhB588.
Using the Dell Diagnostics Page 1 of 3 Using the Dell Diagnostics When to Use the Dell Diagnostics Features of the Dell Diagnostics Starting the Dell Diagnostics When to Use the Dell Diagnostics Whenever a major component or device in your computer does not function properly, you may have a component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance.
Using the Dell Diagnostics Page 2 of 3 Starting the Dell Diagnostics The Dell Diagnostics is located on a hidden Diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact 1. Shut down the computer. 2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3. Connect the computer to an electrical outlet.
Using the Dell Diagnostics Page 3 of 3 Option Function Express Test Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the quickly. Extended Test Performs a thorough check of devices. The test typically takes 1 hour or more and requires you to answer questions periodically. Custom Test Tests a specific device. You can customize the tests to be run.
Cleaning Your Computer Page 1 of 2 Cleaning Your Computer Preparing to Clean Your Computer Computer, Keyboard, and Display Touch Pad Optical Media Preparing to Clean Your Computer 1. Shut down the computer through the Start menu. 2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. 3. Remove any installed batteries and disconnect the AC adapter.
Cleaning Your Computer Page 2 of 2 NOTICE: Always use compressed air to clean the lens in the drive, and follow the instructions that are included with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the 1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the 2.
Reinstalling Software Page 1 of 11 Reinstalling Software Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® System Restore Reinstalling Microsoft® Windows® XP Reinstalling Windows 2000 Reinstalling Drivers and Utilities Dell ships your computer to you with required drivers and utilities already installed—no further installation or configuration is needed.
Reinstalling Software Page 2 of 11 6. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, the screen prompts to complete the installation. If no Install button is present, automatic installation is not an option. For installation instructions, see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and read the readme file.
Reinstalling Software Page 3 of 11 5. Click the Drivers tab. 6. Click Roll Back Driver. Manually Reinstalling Drivers for Windows 2000 NOTE: If you are reinstalling an infrared driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described previously, click the Start button, point Settings, and then click Control Panel. 2. Double-click the System icon. 3.
Reinstalling Software Page 4 of 11 Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled. 5. Double-click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager. 6. Resolve these conflicts before checking specific devices. 7. Double-click the malfunctioning device type in the Device Manager list. 8.
Reinstalling Software Page 5 of 11 You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve hardware conflict on my computer, and then click Next.
Reinstalling Software Page 6 of 11 Manually Creating a Restore Point 1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2. Click Create a restore point. 3. Click Next. 4. Type a name for the new restore point in the Restore point description field. The present date and time are automatically added to the description of the new restore point. 5. Click Create. 6. Click OK.
Reinstalling Software Page 7 of 11 Undoing the Last System Restore NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any or programs until the system restoration is complete. 1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2. Select Undo my last restoration and click Next. NOTICE: Save and close all open files and exit all open programs.
Reinstalling Software Page 8 of 11 proceeding. 3. Shut down the computer through the Start menu and restart the computer. 4. Press immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. 5. Press the arrow keys to select CD-ROM, and then press . 6. When the Press any key to boot from CD message appears, press any key. Windows XP Setup 1.
Reinstalling Software Page 9 of 11 10. Enter the date, time, and time zone in the Date and Time Settings window and click Next. 11. If the Networking Settings screen appears, click Typical and click Next. 12. If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections.
Reinstalling Software 4. Press Page 10 of 11 immediately after the DELL™ logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. 5. Press the arrow keys to select CD-ROM, and then press . 6. When the Press any key to boot from CD message appears, press any key. Windows 2000 Setup 1. When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press is highlighted. Then press . 2.
Reinstalling Software Page 11 of 11 4. Ensure that Enable hibernate support is selected and click Apply. 5. Click OK to close the Control Panel. file://C:\temp\~hhBF4E.
Adding and Replacing Parts Page 1 of 21 Adding and Replacing Parts Adding Memory Adding a Mini PCI Card Adding a Modem Replacing the Hard Drive Replacing the Bluetooth™ Card Connecting a Television to the Computer Adding Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" for information on the memory supported by your computer. Install only memory modules are intended for your computer.
Adding and Replacing Parts 1 captive screw 2 memory module cover Page 2 of 21 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the module securing clips. 8. If you are replacing a memory module, remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory connector until the module pops up. b. Remove the module from the connector. file://C:\temp\~hh1CAE.
Adding and Replacing Parts Page 3 of 21 1 securing clips (2 per connector) 2 memory module NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "DIMM A" before you install a module in the connector labeled "DIMM B." Insert memory modules at a 45-degree angle to avoid damaging the connector. 9. Ground yourself and install the new memory module: a. Align the notch in the module edge connector with the tab in the connector slot. b.
Adding and Replacing Parts 1 captive screw 2 memory module cover Page 4 of 21 11. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 12. Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information.
Adding and Replacing Parts Page 5 of 21 4. Disconnect the computer from the electrical outlet. 5. Wait 10 to 20 seconds, and then disconnect any attached devices. 6. Remove any installed PC Cards, batteries, and module bay devices. NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground yourself by touching a metal connector on the back of the computer. Continue to ground yourself periodically during this procedure. 7. Turn the computer over. 8.
Adding and Replacing Parts 1 Mini PCI card connector 2 Mini PCI card 3 antenna cables (2) Page 6 of 21 NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 10. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you feel a click. 11.
Adding and Replacing Parts 1 Mini PCI card 2 antenna cables (2) Page 7 of 21 12. Replace the cover and tighten the screw. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the for you. CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide. NOTICE: Handle components and cards by their edges, and avoid touching pins and 1.
Adding and Replacing Parts Page 8 of 21 1 captive screw 2 Mini PCI card/modem cover 9. If a modem is not already installed, go to step 10. If you are replacing a modem, remove the existing modem: a. Remove the screws securing the modem to the system board, and set it aside. b. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable. file://C:\temp\~hh1CAE.
Adding and Replacing Parts 1 modem cable 2 modem 3 pull-tab 4 screw 5 system board connector Page 9 of 21 10. Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the 11. Align the modem with the screw hole, and press the modem into the connector on the system board. 12. Install the screw to secure the modem to the system board. 13. Replace the Mini PCI card/modem cover.
Adding and Replacing Parts Page 10 of 21 periodically during this procedure. 7. Turn the computer over, and remove the hard drive screw. 1 hard drive screw NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. For precautions on preventing electrostatic discharge, see the safety instructions in the System Guide. 8. Slide the hard drive out of the computer. 9. Remove the new drive from its packaging.
Adding and Replacing Parts Page 11 of 21 1. Ensure that the work surface is flat and clean to prevent scratching the computer cover. 2. Save and close any open files, exit any open programs, and then shut down the computer. 3. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 4. Disconnect the computer from the electrical outlet. 5. Wait 10 to 20 seconds, and then disconnect any attached devices. 6.
Adding and Replacing Parts Page 12 of 21 NOTE: Video and audio cables for connecting your computer to a television are not included with your computer. Cables may be purchased at most consumer electronics stores. Your computer has an S-video TV-out connector that, together with the included TV/digital audio adapter enables you to connect the computer to a television and/or stereo audio device. The TV/digital audio adapter cable provides connections for S-video, composite video, and S/PDIF digital audio.
Adding and Replacing Parts Page 13 of 21 Before you begin, ensure that you have the following cables: 1 TV/digital audio adapter cable 2 S-video cable 3 audio cable 1. Turn off the computer and the television and/or audio device you want to connect. NOTE: You can connect an S-video cable directly to the S-video connector on the computer (without video adapter cable) if your television or audio device supports S-video but not S/PDIF digital audio. 2.
Adding and Replacing Parts Page 14 of 21 4. Plug the other end of the S-video cable in to your television. 5. Plug the single-connector end of the audio cable in to the headphone connector on your computer. 6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on television or other audio device. 7. Turn on the television and any audio device you connected, and then turn on the computer. 8.
Adding and Replacing Parts Page 15 of 21 Before you begin, ensure that you have the following cables: 1 TV/digital audio adapter cable 2 S-video cable 3 S/PDIF digital audio cable 1. Turn off the computer and the television and/or audio device you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable. 4.
Adding and Replacing Parts Page 16 of 21 other audio device. Composite Video and Standard Audio Before you begin, ensure that you have the following cables: 1 TV/digital audio adapter cable 2 composite video cable 3 audio cable 1. Turn off the computer and the television and/or audio device you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3.
Adding and Replacing Parts Page 17 of 21 4. Plug the other end of the composite video cable in to the composite video connector on the television. 5. Plug the single-connector end of the audio cable in to the headphone connector on the computer. 6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on television or other audio device. Composite Video and Digital Audio Before you begin, ensure that you have the following cables: file://C:\temp\~hh1CAE.
Adding and Replacing Parts Page 18 of 21 1 TV/digital audio adapter cable 2 composite video cable 3 S/PDIF digital audio cable 1. Turn off the computer and the television and/or audio device you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio adapter cable. 4.
Adding and Replacing Parts Page 19 of 21 Enabling the Display Settings for a Television NVIDIA Video Controller NOTE: Ensure that you properly connect the television before you enable the display 1. Open the Control Panel window. In Windows XP, click the Start button and then click the Control Panel icon. In Windows 2000, click the Start button, point to Settings, and click Control Panel. 2. Double-click the Display icon, click the Settings tab, and then click Advanced. 3. Click the TwinView tab. 4.
Adding and Replacing Parts Page 20 of 21 3. Click the Properties (wrench) icon. 4. Click the Audio tab. 5. Click Enable S/PDIF output. 6. Click Apply. 7. Click OK. Enabling S/PDIF in the Windows Audio Driver NOTE: Enabling S/PDIF in Windows disables the sound from the headphone 1. Double-click the speaker icon in the Windows notification area. 2. Click the Options menu and then click Advanced Controls. 3. Click Advanced. file://C:\temp\~hh1CAE.
Adding and Replacing Parts Page 21 of 21 4. Click Enable S/PDIF. 5. Click Close. 6. Click OK. file://C:\temp\~hh1CAE.
Using the System Setup Program Page 1 of 4 Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program.
Using the System Setup Program Page 2 of 4 System Setup Screens On each screen, the system setup options are listed at the left. To the right of each option is the setting or for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.
Using the System Setup Program Page 3 of 4 Boot sequence changes take effect as soon as you save the changes and exit the system setup program. Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1. Turn off the computer. 2. If the computer is connected to a docking device (docked), undock it.
Using the System Setup Program Page 4 of 4 NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial connector. 3. Press the down-arrow key to select the Infrared Data Port setting, and press the right-arrow key to change the setting to a COM port. 4. Press the down-arrow key to select the Infrared Mode setting, and press the right-arrow key to the setting to Fast IR or Slow IR. It is recommended that you use Fast IR.
Alert Standard Format (ASF) Page 1 of 1 Alert Standard Format (ASF) ASF is a DMTF management standard that specifies "pre-operating system" or "operating system absent" alerting techniques. The standard is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the system is turned off. ASF is designed to supersede operating system-absent alerting technologies.
Getting Help Page 1 of 16 Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems." 2. Run the Dell Diagnostics. 3.
Getting Help Page 2 of 16 www.dell.com/ www.dell.com/ap/ (for Asian/Pacific countries only) www.euro.dell.com (for Europe only) www.dell.com/la/ (for Latin American countries) z Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. z Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.
Getting Help Page 3 of 16 Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Technical Assistance" and then call the number for your as listed in "Contacting Dell.
Getting Help Page 4 of 16 Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or near the computer.
Getting Help z Page 5 of 16 premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
Getting Help Page 6 of 16 Switchboard 01 491 04 0 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Country Code: 32 City Code: 2 E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.
Getting Help Page 7 of 16 Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 Tech Support website: support.ap.dell.com/china Tech Support E-mail: cn_support@dell.
Getting Help Page 8 of 16 Technical Support 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0
Getting Help Page 9 of 16 International Access Code: 00 E-mail: tech_support_central_europe@dell.
Getting Help City Code: 02 Page 10 of 16 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
Getting Help Page 11 of 16 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg International Access Code: 00 Country Code: 352 Macao Country Code: 853 Website: support.euro.dell.com E-mail: tech_be@dell.
Getting Help International Access Code: 00 Country Code: 31 City Code: 20 Page 12 of 16 (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.
Getting Help Page 13 of 16 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 Country Code: 48 City Code: 22 Portugal International Access Code: 00 Country Code: 35 E-mail: pl_support@dell.
Getting Help Page 14 of 16 Pacific Countries Sales (Penang, Malaysia) Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 Country Code: 34 City Code: 91 E-mail: support.euro.dell.
Getting Help Taiwan International Access Code: 002 Page 15 of 16 Technical Support (portable and desktop computers) toll-free: 00801 86 1011 Technical Support (servers) toll-free: 0080 60 1256 Transaction Sales toll-free: 0080 651 228 Country Code: 886 or 0800 33 556 Corporate Sales toll-free: 0080 651 227 or 0800 33 555 Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales toll-free: 0880 060 07 604 633 4949 toll-free: 0880 06
Getting Help Page 16 of 16 DellNet™ Service and Support toll-free: 1-877-Dellnet (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.
Specifications Page 1 of 6 Specifications Microprocessor Display System Information Keyboard PC Card Touch Pad Smart Card Track Stick Memory Battery Ports and Connectors AC Adapter Communications Physical Video Environmental Audio Microprocessor Microprocessor type Intel® Centrino™ Mobile Technology or Intel Pentium® M L1 cache 8 KB (internal) L2 cache 1 MB (on die) External bus frequency 400 MHz System Information System chip set Intel 855 Data bus width 64 bits DRAM bus width
Specifications Page 2 of 6 EMV level level 1 certified WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycles certified for up to 100,000 cycles Memory Memory module connector two user-accessible SODIMM sockets Memory module capacities 128MB, 256 MB, 512 MB, and 1024 MB Memory type 266-MHz DDR SDRAM Minimum memory 128 MB Maximum memory 2 GB Ports and Connectors Serial 9-pin connector; 16550C16-byte buffer connector Parallel 25-hole connector; un
Specifications Page 3 of 6 Controller softmodem Interface internal AC'97 bus Network adapter 10/100/1000 Ethernet LAN on system board Wireless internal Mini PCI Wi-Fi wireless support; Bluetooth™ (optional, available at point of sale only) Video Video type 64-bit or 128-bit hardware accelerated Video controller NVIDIA GeForce4 4200 Video memory 32 MB or 64 MB Data bus 4X AGP LCD interface LVDS TV support NTSC or PAL in S-video and composite modes Audio Audio type Intel AC'97 Stereo c
Specifications Page 4 of 6 Refresh rate 60 Hz Operating angle 0° (closed) to 180° Viewing angles: Horizontal ±65° Vertical ±50° Pixel pitch 0.2588 (WXGA) 0.1725 (WUXGA) Power Consumption: Panel with backlight (typical) Controls 5.5 W brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.
Specifications Page 5 of 6 Weight 0.48 kg (1.06 lb) Voltage 11.1 VDC Charge time with computer off approximately 1 hour to reach 80 percent charge Operating time approximately 3 to 4 hours; can be significantly reduced under certain power-intensive conditions Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 100–240 VAC Input current (maximum) 1.5 A Input frequency 50–60 Hz Output current 4.
Specifications Page 6 of 6 Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.30 GRMS Maximum shock (measured with drive in head-parked position and a 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): Operating –15.
Appendix Page 1 of 14 Appendix Macrovision Product Notice Ergonomic Computing Habits Regulatory Notices Warranty and Return Policy Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Appendix z Page 2 of 14 Vary your work activities. Try to organize your work so that you do not have to type for extended of time. When you stop typing, try to do things that use both hands. For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be purchased on the Human Factors and Ergonomics Society (HFES) website at: www.hfes.org/publications/HFES100.htm References: 1. American National Standards Institute.
Appendix Page 3 of 14 devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer. A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment.
Appendix Page 4 of 14 z Increase the separation between the equipment and the receiver. z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. z Consult the dealer or an experienced radio/television technician for help.
Appendix Page 5 of 14 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and it is sent, identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or such business, other enti
Appendix Page 6 of 14 The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer is 0.6 B. The following information is provided in compliance with IC regulations: Dell Computer Corporation One Dell Way Round Rock, TX 78682 USA 512-338-4400 CE Notice (European Union) Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Directive of the European Union.
Appendix Page 7 of 14 New Zealand Telecom Warnings General "The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Appendix Page 8 of 14 single manual call initiation, and the equipment shall go on-hook for a period of not less than 30 between the end of one attempt and the beginning of the next attempt. 2. Where automatic calls are made to different numbers, the equipment shall go on-line for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. 3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.
Appendix Page 9 of 14 VCCI Notice (Japan Only) Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
Appendix Page 10 of 14 This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Appendix Page 11 of 14 purpose device. MIC Class A Regulatory Label If the regulatory label includes the following marking, your computer is a Class A product: Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any including residential areas. MIC Class B Regulatory Label If the regulatory label includes the following marking, your computer is a Class B product.
Appendix Page 12 of 14 BSMI Notice (Taiwan Only) If you find a or mark on the regulatory label on the bottom, side, or back panel of your computer, the following section is applicable: file://C:\temp\~hh6397.
Appendix Page 13 of 14 NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way file://C:\temp\~hh6397.
Appendix Page 14 of 14 Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. Model number: PP02X Supply voltage: 100–240 VAC Frequency: 50–60 Hz Current 1.5 A Output voltage: 20 VDC Output current: 3.
Glossary Page 1 of 14 Glossary A B C D E F G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
Glossary Page 2 of 14 for enabled devices to automatically recognize each other. boot sequence — Specifies the order of the devices from which the computer attempts to boot. bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities or Resource CD is a bootable CD. bootable disk — A disk that you can use to start your computer.
Glossary Page 3 of 14 CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, you can write to CD-R discs only once. clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer.
Glossary Page 4 of 14 driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer. DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection an analog telephone line. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.
Glossary Page 5 of 14 Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in countries. extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode. extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.
Glossary Page 6 of 14 icons. Most programs that operate on the Windows operating systems are GUIs. H hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some microprocessors that helps dissipate heat. help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word.
Glossary Page 7 of 14 connector, or expansion slot) and allows the microprocessor to communicate with that device. IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor. Each device connection must be assigned an IRQ. Although two can share the same IRQ assignment, you cannot operate both devices simultaneously.
Glossary Page 8 of 14 MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for transfer ratings. memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory.
Glossary Page 9 of 14 O Optical Drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. P parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to an LPT port. partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas as logical drives.
Glossary Page 10 of 14 R RAID — redundant array of independent disks — A system of two or more drives working together for performance and fault tolerance. RAID drives are typically used on servers and high-end PCs. The three most common RAID levels are 0, 3, and 5: z z z Level 0: Provides data striping but no redundancy. Level 0 improves performance but does not provide fault tolerance.
Glossary Page 11 of 14 S ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the microprocessor. serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.
Glossary Page 12 of 14 SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that resolutions up to 1400 x 1050. system board — The main circuit board in your computer. Also known as the motherboard. system setup program — A utility that serves as an interface between the computer hardware and the operating system.
Glossary Page 13 of 14 V video controller — The circuitry on a video card or on the system board (in computers with an integrated controller) that provides the video capabilities—in combination with the monitor—for your computer. video memory — Memory that consists of memory chips dedicated to video functions. Video memory is faster than system memory. The amount of video memory installed primarily influences the number of that a program can display.
Glossary Page 14 of 14 Z ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
