Dell™ Inspiron™ 5100 Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 74.
Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 11 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Air Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . California Residents . . . . . . . . . . . . . . . . . . . . . . .
Modem and Internet Connection Problems E-Mail Problems . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Transferring Information to a New Computer . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . . 37 Setting Up a Printer Printer Cable Connecting a USB Printer Printer Problems . . . . . . . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . . . . . . . . . . . . 37 . . . . . . . .
4 Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Reprogramming the Button Numeric Keypad 48 . . . . . . . . . . . . . . . . . . . . . . . . 49 System Functions . . . . . . . . . . . . . . . . . . . . . . . . 49 Display Functions . . . . . . . . . . . . . . . . . . . . . . . . 49 Keyboard Shortcuts Power Management . . . . . . . . . . . . . . .
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips 58 59 . . . . . . . . 59 . . . . . . . . . . . . . . . . . . . . . . . . . . 59 How to Copy a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . . .
General Program Problems A program crashes . . . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . 80 A program stops responding . Error messages appear . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . 80 Resolving Other Technical Problems If Your Computer Gets Wet . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . 81 . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 . . . . . . . . . . . . . . . . . . . . . . . . . . 102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Returning a Hard Drive to Dell CD or DVD Drive Keyboard . 100 9 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only) . Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) • To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power.
CAUTION: Safety Instructions (continued) • If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your computer, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft.
When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) • Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
When Using Your Computer (continued) 4 Ground yourself by touching the unpainted metal surface of the I/O panel on the back of the computer. While you work, periodically touch the I/O panel to dissipate any static electricity that might harm internal components. Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer.
When Using Yo ur Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
1 SECTION 1 A To u r o f Yo u r Computer Front View Left Side View Right Side View Back View Bottom View
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View display latch Dell™ AccessDirect™ button display power button keyboard status lights touch pad keyboard touch pad buttons speaker device status lights speaker D I S P L A Y L A T C H — Keeps the display closed. D I S P L A Y — For more information about your display, see "Using the Display" in the Tell Me How help file. To access the help file, see page 74.
KEYBOARD S TATUS L IGH TS The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. A Turns on when Caps Lock is enabled. Turns on when the scroll lock function is enabled. K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key . For information on supported keyboard shortcuts, see page 49.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DEVICE STATUS LIGHTS Turns on when you turn on the computer. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks when the computer is in a power management mode. It also blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the follows: – Solid green: The battery is fully charged.
P O W E R B U T T O N — Press the power button to turn on the computer or to enter or exit a power management mode. For more information, see "Power Management" in the Tell Me How help file. To access the help file, see page 74. NOTICE: To avoid losing data, turn off your computer by performing a Windows shutdown rather than by pressing the power button (see page 39). If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the connector. connector. C D O R DV D D R I V E — Accommodates a CD drive, DVD drive, CD-RW drive, or CD-RW/DVD combo drive.
B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 41. MODEM CONNECTOR Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer. A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View AC adapter connector air vents S-video TV-out connector USB connectors (2) video connector network connector IEEE 1394 connector A I R V E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. NOTE: The fan runs constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.
A C A D A P T E R C O N N E C T O R — Attach an AC adapter to the computer. AC adapter AC adapter connector The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S-V I D E O TV- O U T C O N N E C T O R Connects your computer to a TV. For more information, see page 61. USB C O N N E C T O R S Connects USB devices, such as a mouse, keyboard, or printer. VIDEO CONNECTOR Connects an external monitor. For more information, see "Using the Display" in the Tell Me How help file. To access the help file, see page 74.
Bottom View modem/Mini PCI card cover battery/battery bay air vent hard drive battery latch release memory module cover M O D E M / M I N I PCI C A R D C O V E R — Covers the compartment that contains the modem and Mini PCI card. See page 96. B A T T E R Y / B A T T E R Y B A Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See page 41.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m B A T T E R Y L A T C H R E L E A S E — Releases the battery. See page 44 for instructions. M E M O R Y M O D U L E C O V E R — Covers the compartment that contains the memory module(s) and the CD or DVD drive latch release. See page 94. H A R D D R I V E — Stores software and data.
2 SECTION 2 S e t t i n g U p Yo u r Computer Connecting to the Internet Modem and Internet Connection Problems E-Mail Problems Transferring Information to a New Computer Setting Up a Printer Printer Problems Power Protection Devices Turning Off Your Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.
5 • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone.
Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer. You can move data such as: • E-mails • Toolbar settings • Window sizes • Internet bookmarks You can transfer the data to the new computer over a network connection, or you can store it on a removable medium, such as a writable CD or floppy disk.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 On the Which computer is this? screen, click Old Computer and click Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish.
Printer Cable Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Connecting a USB Printer 1 Complete the operating system setup if you have not already done so. 2 Install the printer driver if necessary. See the documentation that came with your printer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer. VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R — 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer model is listed, rightclick the printer icon. 5 Click Properties and click the Ports tab.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. Line conditioners are designed to maintain AC voltage at a fairly constant level. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
Setting Up Yo ur Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
3 SECTION 3 Using a Battery Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery and Power Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Battery Performance NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see page 143. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD. Use a battery to power the computer when it is not connected to an electrical outlet.
Checking the Battery Charge The Microsoft® Windows® power meter window and icon, the battery charge gauge, and the low-battery warning provide information on the battery charge. Power Meter The Windows power meter indicates the remaining battery charge. To check the power meter, double-click the icon on the taskbar. For more information on the Power Meter tab, see "Power Management" in the Tell Me How help file. To access the help file, see page 74.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Charging the Battery NOTE: The AC adapter charges a completely discharged battery in approximately 3 hours with the computer turned off. Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels. Running the computer at high system activity levels for extended periods of time may prevent the battery from charging.
battery battery latch Installing a Battery Slide the battery into the battery bay until the latch clicks. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully before you use it. Battery and Power Problems C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. — If the battery status light flashes orange or is a steady orange, the battery charge is low or depleted. Connect the computer to an electrical outlet.
4 SECTION 4 Using the Keyboard a n d To u c h Pa d Dell™ AccessDirect™ Button Numeric Keypad Keyboard Shortcuts Touch Pad Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell™ AccessDirect™ Button Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser. Reprogramming the Button To change the reprogrammable button settings or to find information on using the button: 1 Click the Start button→ Control Panel→ Printers and Other Hardware→ Keyboard icon. 2 Click the AccessDirect tab.
• To use the numeric function when the keypad is enabled, press and the desired key. • To disable the keypad, press again. Keyboard Shortcuts System Functions Opens the Task Manager window Enables and disables the numeric keypad Enables and disables the scroll lock Display Functions Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously.
w w w. d e l l . c o m | s u p p o r t . d e l l .
touch pad touch pad buttons • To move the cursor, lightly slide your finger over the touch pad. • To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. • To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad. On the second down motion, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 In the Mouse Properties window, click the Device Settings tab. To disable the touch pad or mouse, highlight the device and click Disable. To change the touch pad or mouse settings, highlight the device, click Settings, select the desired setting(s), and then click Apply. 4 Click OK to save the settings and close the window, and then click OK again to exit the Mouse Properties window.
CHECK THE EXTERNAL KEYBOARD — 1 Shut down the computer (see page 39), wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows® desktop, click the Start button, point to All Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard.
Using the Ke yboard and To uch Pa d w w w. d e l l . c o m | s u p p o r t . d e l l .
5 SECTION 5 Using CDs, DVDs, and Other Multimedia Using CDs and DVDs CD or DVD Problems Sound and Speaker Problems Copying CDs Connecting a Television to the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Tell Me How help file. To access the help file, see page 74. CD or DVD Problems If you cannot play a CD, CD-RW, or DVD NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives. High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD creation software. E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the CD-RW may alleviate the problem. Sound and Speaker Problems If you have a problem with integrated speakers A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Copying CDs NOTE: To "burn" a CD means to copy or create your own custom CD. Ensure that you follow all copyright laws when you create CDs. This section applies only to computers that have a CD- or DVD-recording device. NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD. To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator Basic is your computer's CD-burner software.
Using Easy CD Creator Basic See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Windows Help and Support Center (see page 74). The documentation is also provided on the Roxio reinstallation CD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Do not burn a blank CD-R or CD-RW disc to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. • Use a blank CD-RW disc to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the CD-RW disc and try again.
6 Insert a blank CD into the CD-RW drive and close the tray. The recording starts automatically. 7 After the recording completes, click OK. Connecting a Television to the Computer Your computer has an S-video TV-out connector that enables you to connect the computer to a television.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S-Video Connection Before you begin, ensure that you have the following cables: S-video cable audio cable 62 1 Turn off the computer and the television and/or audio device you want to connect. 2 Plug one end of the S-video cable into the S-video connector on the computer.
3 Plug the other end of the S-video cable into your television. 4 Plug the single-connector end of the audio cable into the headphone connector on your computer. 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device. 6 Turn on the television, turn on any audio device you connected, and then turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Composite Video Connection To connect the computer to a television that has a composite video input only, Dell provides a composite TV-out adapter cable. Before you begin, ensure that you have the following cables: composite TV-out adapter cable composite video cable audio cable 1 64 Turn off the computer and the television and/or audio device you want to connect.
2 Connect the composite TV-out adapter cable to the S-video TV-out connector on the computer. S-video TV-out connector S-video connector composite video connector composite TV-out adapter cable 3 Plug one end of the composite video cable into the composite video connector on the composite TV-out adapter cable. 4 Plug the other end of the composite video cable into the composite video connector on the television.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your television or other audio device. Enabling the Display Settings for a Television ATI Video Controller NOTE: Ensure that you properly connect the television before you enable the display settings. NOTE: Various programs access the hardware in different ways.
6 SECTION 6 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. NOTE: Do not use a network cable with a telephone wall jack. 68 1 Connect the network cable to the network adapter connector on your computer.
4 Complete the checklist and required preparations, and return to the Network Setup Wizard. 5 Follow the instructions on the screen. Network Problems NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack.
Setting Up a Home and Office Network w w w. d e l l . c o m | s u p p o r t . d e l l .
7 SECTION 7 Solving Problems Finding Solutions Accessing Help Error Messages Video and Display Problems Scanner Problems Drive Problems PC Card Problems General Program Problems Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions NOTE: If you have a problem with an external device, see the device documentation or contact the manufacturer. Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. See page 45. Press the power button to exit standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 122.
See page 75. See page 57. See page 37 See page 33. See page 77. See page 52. See page 52. See page 53. See page 78–79. See page 69. See page 74. See page 80. See page 33. See page 34. See page 80.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Accessing Help TO A C C E S S T H E TE L L M E H O W H E L P F I L E — 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User’s guides. 3 Click Tell Me How. TO A C C E S S H E L P I N W I N D O W S X P — 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and then click the arrow icon. 3 Click the topic that describes your problem.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 122). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on. CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.
ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button and click Control Panel. 2 Click Appearance and Themes. 3 Click the area you want to change or click the Display icon. 4 Try different settings for Color quality and Screen resolution. S E E "E R R O R M E S S A G E S " — If an error message appears, see page 74. If only part of the display is readable CONNECT AN EXTERNAL MONIT OR — 1 Turn off your computer and connect an external monitor to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Drive Problems NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access the help file, see page 74. If you cannot save a file to a floppy drive E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
If you have problems with a hard drive A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. CHECK THE DRIVE FOR ERRORS — 1 Click the Start button and click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m General Program Problems NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program crashes S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.
C O N T A C T D E L L — If you cannot solve your problem using the Dell™ Support website or e-mail service, call Dell for technical assistance (see page 122). See "Dell Technical Support Policy (U.S. Only)" on page 121 for a description of the hardware and software support provided by Dell. If Your Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: See "Limited Warranties and Return Policy" on page 143 for information on your warranty coverage. NOTE: See "Limited Warranties and Return Policy" on page 143 for information on your warranty coverage. 11 Ground yourself by touching one of the metal connectors on the back of the computer. 12 Replace the memory module(s), the memory module cover, and the screw(s). 13 Replace the hard drive. 14 Replace any PC Cards you removed.
Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system. You may need to install drivers if: • You upgrade your operating system. • You reinstall your operating system. • You connect or install a new device. If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and to update the driver, if necessary. Identifying Drivers 1 Click the Start button and click Control Panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To use Device Driver Rollback: 1 Click the Start button and click Control Panel. 2 In the Control Panel window, under Pick a Category, click Performance and Maintenance. 3 In the Performance and Maintenance window, click System. 4 In the System Properties screen, click the Hardware tab. 5 Click Device Manager. 6 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.
4 Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus. A link or links appear(s) for the specific drivers and utilities used by your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 10 When the name of the appropriate driver appears, click Next. Click Finish and restart your computer. Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: 1 Click the Start button and click Control Panel.
Using System Restore The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Help and Support Center for information on using System Restore. To access help, see page 74. NOTICE: Make regular backups of your data files.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and close all open programs.
Reinstalling Microsoft® Windows® XP Before You Reinstall If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 83) to replace the device driver with the previously installed version. If Device Driver Rollback does not resolve the problem, then use System Restore (see page 87) to return your operating system to the operating state it was in before you installed the new device driver.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 When the Press any key to boot from CD message appears on the screen, press any key. Starting Windows XP Setup NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. 1 When the Windows XP Setup screen appears, press select To set up Windows now. 2 Read the information in the Microsoft Windows Licensing Agreement screen, and then press to accept the license agreement.
5 Enter the date, time, and time zone in the Date and Time Settings window and click Next. 6 If your computer has a network adapter, click Typical in the Networking Settings screen and click Next. If your computer does not have a network adapter, this option does not appear. 7 If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name.
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8 SECTION 8 Adding and Replacing Pa r t s Before You Add or Replace Parts Memory Modem and Mini PCI Card Hard Drive CD or DVD Drive Keyboard
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Before You Add or Replace Parts CAUTION: Before working inside your computer, read the safety instructions at the front of this document (see page 11). 1 Ensure that the work surface is flat and clean to prevent scratching the computer cover. 2 Save and close any open files, exit any open programs, and then shut down the computer (see page 39). 3 Disconnect the computer from the electrical outlet.
screw memory module cover 3 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector. NOTE: Memory modules purchased from Dell are covered under your computer warranty.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. 5 Ground yourself and install the new memory module: a Align the notch in the module edge connector with the tab in the connector slot. b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.
2 Turn the computer over, remove the screw from the modem/Mini PCI card cover, and lift the cover away from the computer. screw modem/Mini PCI card cover 3 Continue to the appropriate section: • To add a modem, see the following section, "Adding a Modem." • To add a Mini PCI card, see page 98. Adding a Modem If you ordered the optional modem at the same time that you ordered your computer, Dell installed the modem for you.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m screws (2) modem cable connector modem cable pull-tab 2 Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. 3 Align the modem with the screw holes, and press the modem into the connector on the system board. 4 Install the screws to secure the modem to the system board. 5 Replace the cover.
Mini PCI card antenna cables metal securing tabs (2) Mini PCI card connector b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c Lift the Mini PCI card out of its connector. NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the card. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Mini PCI card antenna cables Mini PCI card connector 3 Connect the antenna cables to the Mini PCI card. 4 Replace the cover and screw. Hard Drive NOTE: You need the Operating System CD to install the Microsoft® Windows® operating system. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive.
screws (2) hard drive NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" on page 17. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive foam packaging CD or DVD Drive 102 1 Complete the instructions in "Before You Add or Replace Parts" on page 94. 2 Turn the computer over, remove the screw from the memory module cover, and lift the cover away from the computer.
screw memory module cover 3 Remove the screw labeled "O" next to the memory module cover. lever CD or DVD drive screw 4 Press the lever next to the memory module connectors in the direction of the arrow on the lever (towards the drive) to release the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Pull the drive out of the bay. 6 Slide the new drive into the bay until the drive is fully seated. 7 Replace the screw that you removed in step 3. 8 Replace the memory module cover and screw. Keyboard 1 Complete the instructions in "Before You Add or Replace Parts" on page 94. 2 Use a small flat-blade screwdriver or plastic scribe to lift the notched right edge of the hinge cover, and pry the cover loose from the hinges and bottom case.
screws (4) keyboard NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and timeconsuming to replace. Be careful when removing and handling the keyboard. 5 Lift the keyboard out of the bottom case, and rest it on the display hinges so that the keyboard connector is exposed. 6 Pull up on the keyboard connector to disconnect it from the interface connector on the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m keyboard connector interface connector 7 Remove the keyboard from the bottom case. NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface connector on the system board, and do not reverse the keyboard connector. 8 106 Connect the keyboard connector of the replacement keyboard to the interface connector on the system board.
screws (4) securing tabs (4) keyboard connector interface connector 9 Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and lower the keyboard into the bottom case. Ensure that all four securing tabs are engaged before trying to completely seat the keyboard. 10 Replace the four keyboard screws. 11 Replace the hinge cover.
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9 SECTION 9 Appendix Specifications Using the System Setup Program System and Battery Performance Optimization Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications NOTE: Power management features limit the processor speed when the computer is running on battery power, to maintain system cooling requirements, and/or to maintain system power requirements.
Memory Memory module connector one user-accessible SODIMM socket Memory module capacities 64, 128, 256, and 512 MB Memory type 3.3-V SODIMM Standard memory 128 MB Maximum memory 1 GB Memory access time: clock speed 266 MHz Ports and Connectors Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector USB (2) 4-pin USB 2.
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Display Type (active-matrix TFT) XGA or SXGA+ Dimensions: 14.1 inch or 15 inch Height: 14.1 inch 15 inch 215.8 mm (8.5 inches) 229.7 mm (9 inches) Width: 14.1 inch 15 inch 287.1 mm (11.3 inches) 305.7 mm (12 inches) Diagonal: 14.1 inch 15 inch 359.16 mm (14.1 inches) 382.4 mm (15.1 inches) Maximum resolutions 1024 x 768 at 16.8 million colors (XGA); 1400 x 1050 at 16.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Keyboard Number of keys 85 (U.S. and Canada); 86 (Europe); 90 (Japan) Key travel 2.7 mm ± 0.3 (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Battery Type 12 cell, "smart" lithium ion (94 WHr) Dimensions: Depth 122.5 mm (4.
Battery (continued) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 100 to 240 VAC Input current (maximum) 1.5 A Input frequency 50 to 60 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 90 W standard Rated output voltage 20 VDC Dimensions: Height 29 mm (1.4 inches) Width 51 mm (2.0 inches) Depth 115 mm (4.52 inches) Weight (with cables) 0.3 kg (0.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Physical (continued) Weight: With CD drive, 12-cell battery, and 14.1-inch display 3334 g (7.35 lb) With CD drive, 12-cell battery, and 15-inch display 3583 g (7.90 lb) Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.9 GRMS Storage 1.
Using the System Setup Program Overview The system setup screens display the current setup information and settings for your computer, such as: • System configuration • Boot order • Boot (start-up) configuration and docking-device configuration settings • Basic device configuration settings • System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for the system setup program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. NOTE: To change the boot sequence on a onetime-only basis, see page 119.
Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Turn off the computer. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Turn on the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m B A T T E R Y C A P A C I T Y — Performance is reduced when the computer is running on battery power and power consumption exceeds the established parameters of the battery’s rated capacity or exceeds allowable safe discharge levels, or when the battery surface temperature exceeds 60°C. Optimizing Power Consumption and Battery Charge Time The AC adapter charges a completely discharged battery in approximately 3 hours with the computer turned off.
Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-1578 International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Automated Order-Status System toll-free: 1-800-433-9014 International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (home/small business) toll-free: 1-800-847-4096 Customer Care (med.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Country Code: 852 India Customer Service (non-technical, post-sales issues) 800 93 8291 Transaction Sales toll-free: 800 96 4109 Large Corporate Accounts HK
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal E-mail: support.euro.dell.com/es/es/emaildell/ International Access Code: 00 Technical Support Country Code: 35 Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 City Code: 1344 Area Codes, Local Numbers, and Toll-Free Numbers E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col.
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Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dellbranded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.
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Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Index A C AccessDirect button description, 23 system view, 23 CD or DVD drive description, 24 replacing, 102 system view, 24 air vents description, 25-26, 29 system view, 25-26, 29 characters unexpected, 53 audio connectors description, 24 system view, 24 computer crashes, 80 specifications, 110 B conflicts resolving software and hardware incompatibilities, 86 battery charging, 44 checking the charge, 43 description, 25, 29 installing, 45 low-battery warning, 43 performance, 42 power meter, 43 re
Index Hardware Troubleshooter, 86 M help file accessing, 74 memory removing, 95 I memory module cover description, 30 system view, 30 IEEE 1394 connector description, 28 system view, 28 modem adding, 97 power fixing problems, 45 protection devices, 38 turning off your computer, 39 power button description, 23 system view, 23 modem connector description, 25 system view, 25 printer cable, 37 connecting, 36 setting up, 36 USB, 37 IRQ conflicts, 86 modem/Mini PCI card cover description, 29 sys
speakers description, 21 system view, 21 touch pad buttons description, 22 system view, 22 specifications, 110 track stick, 51 surge protectors, 38 troubleshooting about, 72 cannot save to floppy disk, 78 conflicts, 86 dropped or damaged computer, 82 e-mail problems, 34 Hardware Troubleshooter, 86 network problems, 69 PC Card problems, 79 power problems, 45 program crash, 80 program stopped responding, 80 reinstalling Windows XP, 89 scanner problems, 77 System Restore, 87 unexpected characters, 53 wet
Index 158 Index
