Warranty Manual
Warranty Information
Bowers & Wilkins products are designed and manufactured to the highest quality standards. However, if something does go wrong
with the product, B&W Group Ltd. and its national distributors warrant free of charge labour (exclusion may apply) and replacement
parts in any country served by an ofcial Bowers & Wilkins distributor. This warranty complements any national or regional law
obligations of dealers or national distributors and does not affect your statutory rights as a customer.
Terms & Conditions
This warranty:
1. Is valid only for products purchased from an authorised Bowers & Wilkins retailer or dealer.
2. Is not valid for any counterfeit products. Any product received for service that Bowers & Wilkins determines is fake will not
be returned. The sale and distribution of counterfeit products is illegal.
3. Is valid from the date of purchase for a period of ve years for passive loudspeakers, two years for powered loudspeakers,
electronics and headphones and 90 days for accessories, except that exclusions apply in certain countries in line with
national law. Please consult the Bowers & Wilkins distributor in your country for detailed information.
4. Is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects
your original warranty). Neither transportation, nor any other costs, nor any risk for removal, transportation and installation
of products is covered by this warranty.
5. Is only valid for the original owner. It is not transferable.
6. Will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be
applicable:
• For deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and
headphone ear pads.
• For damages caused by incorrect installation, connection or packing.
• For damages caused by any use other than correct use described in the user manual, negligence, modications, or use of
parts that are not made or authorised by B&W Group Ltd.
• For damages caused by faulty or unsuitable ancillary equipment.
• For damages caused by accidents, lightning, water, re heat, war, public disturbances or any other cause beyond the
reasonable control of B&W Group Ltd. and its appointed distributors.
• For products whose serial number has been altered, deleted, removed or made illegible.
• If repairs or modications have been executed by an unauthorized person.
How to claim repairs under warranty
Should you have any concerns regarding the performance of your product, please use the following procedure:
• Call the Bowers & Wilkins national distributor in your country of residence. You can find all contact details by clicking
on ‘Contact Bowers & Wilkins’ at the bottom of bowerswilkins.com and selecting the appropriate country.
• Our representative will discuss your concerns. If it is found necessary to return the product for repair, you may be given
a Return Merchandise Authorisation. You should not return the product without this authorisation, if given.
• To validate your warranty, you will need to produce the original sales invoice or other proof of ownership and date of
purchase.
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