Smart Security Cameras User Manual 1
Contents 1. Accounts and Sharing..................................................................... 4 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 2. Installation and Connection............................................................ 6 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 3. Failure to log in.............................................................................................................4 What do I do if I forget my Password?.........................................................................
4.2. 4.3. 4.4. 4.5. 4.6. 5. Hardware and settings..................................................................22 5.1. 5.2. 5.3. 5.4. 5.5. 5.6. 5.7. 5.8. 5.9. 6. Why my device is not working/defective?................................................................ 24 Why can’t I see any Alert events in the Library or on the timeline?......................24 Why can’t the app detect the SD card?.....................................................................
Support For product updates or other support, please email support@blurams.com. 1. Accounts and Sharing 1.1. Failure to log in In the event that you are unable to log in, make sure your phone network connection is normal. You can visit a commonly used website via your system browser to check whether it opens normally. You can otherwise fix the problem based on the different prompts you will see: 1.
You will receive an email with instructions on how to set up a new password. Simply follow the email’s instructions to set up a new password for the account. If you don’t seem to receive it, please check your spam, trash and/or junk mail folders. 1.3. How can I change passwords? If you can login to the app, go to [Me]. Tap the setting icon in the upper right corner of the page [Preferences/Settings] " ” and tap [Change password].
1.5. How can I stop sharing devices with others? If you want to stop sharing the device with others, go to the device’s page, select [Preferences/Settings] " ” -> [Device sharing]. Choose the account and tap the “Delete" button on the detail page to cancel the sharing. If you want to delete the device that others have shared with you, enter the device live page and then click the “Cancel Share” button in the upper right corner of the page. 1.6.
and cord to avoid issues such as insufficient power supply. b. Make sure the network connection is normal. Please connect your phone to a stable Wi-Fi connection, and use the phone's system browser to visit a website and check whether the network connection is good. c. Make sure the phone and the device are under the same 2.4GHz Wi-Fi Network (the device does not currently support 5GHz/5G). If you are using a dual-band router, you can log in to the router's background control panel to enable a 2.4GHz/2.
2.2. What do the different status light colors mean? Status lights are an important tool that can help you find out what a given problem is. They can be divided into the following types: 1. The indicator light is off If the indicator light is off, the indicator was turned off by the user or the device is not currently powered on.
account, you need to retry adding the device. When re-adding the device, check the following: a. The connected Wi-Fi is a 2.4G Wi-Fi network, not a 5G Wi-Fi network b. You entered the correct Wi-Fi password c. The device is close to the router 4. "Camera is having trouble connecting to the network, please try re-entering your password" The Wi-Fi name and password you entered do not match. Please try to add the device again and make sure the Wi-Fi name and password you entered are correct. 5.
If the device is offline, you can only connect the device to the new router by re-adding the device. You can connect the device to the new router through the [Troubleshooting] button on the device list, [Update Wi-Fi] in the [Preferences/Settings] " 2. If the device is online: ", or by adding a new device. When the device is online, you can go to the device's [Preferences/Settings] " ” -> [Network Info] -> [Update Wi-Fi] to connect the device to the new router.
videos to its collection space. These videos will be saved permanently even if your Cloud Service expires. 4. You can share interesting videos recorded on the cloud to third-party social platforms. Cloud services can be classified in the two following ways: 1. According to the duration of the video storage The length of time a video is saved represents the longest number of days a video has been stored in the cloud.
3.3. What are the differences between using cloud storage and SD card storage? 3.4. What types of Cloud Service plans are available? 3.5. How is the Cloud Service activated? The service is activated immediately after subscription (if the device is currently associated with a plan, the new plan will be activated after your current plan expires). 3.6.
On the video broadcast timeline, it is possible to see the data of both videos from the cloud or from the SD card. Change the video upload method to “cloud” by doing one of the following: Go to [[Preferences/Settings] " cloud. ” -> [Storage] and make sure that [Video viewing ways] is You can also switch the video viewing method on the live page by clicking the “ ”button. If this issue still persists, please email support@blurams.
Services. If you do not want to save the video to the cloud, you can go to the device's [Preferences/Settings] " ” -> [device storage] and turn off [cloud video recording]. Once this is done, the platform will no longer save video files uploaded by the device. The cloud media library does not support displaying the videos saved on the SD card. You can enter the “Playback” page of the device to play the videos on the SD card, or insert the SD card into a computer to view the videos. 3.9.
device at a given time. If you need to use the cloud on multiple devices under one account simultaneously, you need to subscribe Cloud Services for each camera. 3.13. How do I check my current Cloud Service plans? Go to [Me] -> [My Cloud Service], and you will be able to view all Cloud Service plans. On the Cloud Service list page, you can associate a Cloud Service to a device, or unassociate a Cloud Service from a device, and then associate it to another device. 3.14.
3.17. How can I cancel an auto-renewal plan? If you want to cancel an auto-renewal service plan, please do one of the following: 1. Method 1: Login to PayPal's official website: link: https://www.paypal.com/myaccount/autopay/ Cancelation Steps: 1. Login to your PayPal account on your PC: 2. Click [Preferences/Settings] " ” -> [Payments] -> [Manage automatic payments], then find your renewal plan and click “cancel” . 2.Method 2: Log in to the blurams web client at https://client.blurams.
2. The devices are under different accounts 4. Facial Recognition 4.1. What is face recognition? Face recognition is a camera-based value-added service that provides more security and a more complete smart camera experience. Face recognition helps protect your family and record important moments. Furthermore, Blurams guarantees to protect the security and privacy of the user’s information and data.
appeared recently in the upper left corner of the display picture (as shown below). You can enter the “Family Moment” page by clicking one of the face thumbnails to view associated facial recognition event videos. After entering the “Family Moment” page, you can see the interface as shown below. The top area (area 1) displays the list of all human faces recently recognized by the device, and area 2 displays the associated face recognition event videos from the device.
2. Enter from Discover When a device has a face recognized on the account, the [People] option on the [Discover] page will display the 3 most recently recognized faces, as shown below. After clicking, you can also enter the management interface of the face list. In this interface, you can directly manage the faces recognized by all devices under your account. 4.5.
3. Try changing the location of the device a few times a. Please make sure that the height of the face of the person to be recognized is located at angle no less than 15° down and no more than 15° up from the camera (see picture below), so that the camera can most effectively recognize a person’s facial features. b. Please be centered, do not move too far to the left or to the right (no farther away than a 30° angle on each side). c.
4.6. Can I delete facial data? Methods to delete facial data are as follows: 1. To delete a single face: Go to [Discover] -> [People], tap a face picture and view the detail page. Tap” ”, and you will now be able to delete pictures and facial data. 2. To delete all facial data on a device: Go to [Device] and tap the [Preferences/Settings] " ” icon of the device. Then find the [SERVICE] heading and tap on [Facial recognition]. Enter the page and tap the button [delete data].
5. Hardware and settings 5.1. The video picture is upside down If you find that the video on your phone is upside down, it is probably due to the device being installed with its top facing down and its bottom facing up. Please enter the device's [Preferences/Settings] " ” and tap on the [Rotate 180°] option to correct the video picture. 5.2. Abnormal Video screen 1.
5.3. What can I do if the live stream is blurry? If the device’s live stream is blurry, try doing the following: 1. Please make sure the protective film on the device lens has been removed, and wipe the lens clean. 2. Please enter the device live page, switch the video quality to FHD mode (please note that after switching to Full High Definition mode, higher upload network speed on the device side and higher downstream bandwidth support on the phone side are required). 5.4.
5.5. I am receiving too many notifications, what can I do? When the device detects something (such as unusual motions, sounds, human shapes, human faces, etc.), it will push a notification to your phone. If you want to reduce the number of received notifications, please do one of the following: 1. Reduce the frequency of notifications Please enter the device’s [Preferences/Settings] " ” -> [Notifications] -> [How often to send] to change the time interval for receiving notifications.
5.7. Why the device is moving around its own and hears a strange sound from it? Please check the recent login history of your account through tapping [Me] -> [Preferences] " ” -> [Security Center] on your app, it'll show which user login your account. Also, please check if you had shared the device with others by entering the device setting option [Preferences] " ” -> [Device sharing] to check it, or contact support@blurams.com for advice.
another power adapter and power cable, it should be the defective power adapter and cord. If the device still can't show the indicator lights. Please contact the support@blurams.com for advice. 5.9. Why can’t I see any Alert events in the Library or on the timeline? The device supports both cloud recording and SD card recording mode. The timeline displays videos that are in the cloud by default.
d. The SD card capacity is 8GB ~ 128GB. 6.2. Why can’t I see any videos on the timeline after inserting the SD card? The device supports both cloud recording and SD card recording mode. The timeline displays videos which are in the cloud by default. If you need to view the video on the SD card, please switch the viewing way to SD card using one of the following ways: 1. Enter the device’s [Preferences/Settings] " the SD card. 2.
Please not that if the recording method of the SD card is set to event recording, the SD card will not be filled as fast as the table shows. Finally, please keep in mind that regardless of the resolution chosen, when the SD card storage space is used up, the newly recorded video will automatically overwrite the oldest video. Time Needed (in days) to Fill SD cards of Different Sizes at Different Resolutions. 8Gb 16Gb 32Gb 64Gb 128Gb FHD 0.5 1 2 4 8.1 SD 0.75 1.5 3 6.1 12.2 720p 1.5 3 6.
will be green and blink fast. Once the upgrade is finished，the indicator light will remain green and steady. The whole process normally takes 2 ~ 3 minutes, after which the camera will automatically restart, while the camera is restarting, the indicator light will turn red and blink. Caution: During the update process, DO NOT CUT OFF POWER TO THE DEVICE, AS THE CAMERA WILL CRASH IF POWER IS CUT OFF. 8. Misc. 8.1.
8.4. How can I use my device with Amazon Alexa? 8.4.1 Download Amazon Alexa Download and install the "Amazon Alexa" app on the App Store or Google Play. 8.4.2. Find blurams Skill Login to the Amazon Alexa app, open the sidebar from the top left corner and enter the "Skills & Game" page, search for "blurams" in the search bar to find the blurams skills. 8.4.3.
8.4.4. Discover device If the accounts are successfully linked, the Amazon Alexa App will start to discover devices. After waiting for a moment, all devices that have been discovered will be listed automatically.
8.4.5. Voice control After discovering devices, you can control these devices through Amazon Echo series products. Currently they supports voice commands such as： 1. Alexa, turn on the room. 2. Alexa, show the room. 3. Alexa, stop.
8.4.6. Disable blurams Skill Click "DISABLE SKILL" on the Skill homepage to disable blurams skill. 8.5. How can I use my device with Google Assistant? 8.5.1. Download the Google Home app On your mobile device or tablet, download the Google Home app.
8.5.2. Set up your Google device If you haven't set up your Chromecast and speaker or display, follow the steps below. If you have already set up these devices, you can skip this step. 1. Chromecast: https://support.google.com/chromecast/answer/2998456 2. Google Nest or Home speaker or display: https://support.google.com/googlenest/answer/7029485 8.5.3. Link blurams 1. 2. 3. 4. 5. Open the Google Home app. Tap Add -> Set up device -> Works with Google. Search "blurams". Tap "blurams" service.
Sign In Permission Request Success 8.5.4. Unlink blurams 1. 2. 3. 4. Open the Google Home app. Tap Add -> Set up device -> Works with Google. Tap "blurams" service below "Linked services". Tap "Unlink account" and then confirm you want to unlink.
Home Screen Add and Manage Set Up Blurams Service Unlink Account Confirm to Unlink 36
8.5.5. Voice control Use these commands to control your devices: 1. OK Google, Show [camera name] on [Chromecast device name] 2. OK Google, Stop [TV/Chromecast device name] Founded at the end of 2018, Blurams specializes in the research and development of smart AI security cameras, cloud services and facial recognition. Now, Blurams is regarded as one of the world’s most trusted and respected technology brand, leading the way with innovative, high-quality products and a world-class supply chain.
