Warranty

LIMITED WARRANTY
Additional Rights Under Consumer Laws. If YOU are a consumer YOU may have legal
(statutory) rights that are in addition to those set out in this Limited Warranty (such as the
consumer laws of the country in which YOU live) (“Consumer Rights”). This Limited Warranty
sets out certain situations when BlackBerry will, or will not, provide a remedy for BlackBerry
Device. This Limited Warranty does not limit or exclude any of YOUR Consumer Rights relating
to the BlackBerry Device.
Manufacturer Warranty Coverage. This manufacturer’s Limited Warranty sets forth the
warranty responsibilities of BlackBerry Limited and its affiliates (“BlackBerry”) regarding
BlackBerry branded hardware products and accessories manufactured by or on behalf of
BlackBerry (“BlackBerry Device”). BlackBerry warrants to the original end-user purchaser of a
new BlackBerry Device (“YOU”), that the BlackBerry Device will be free from defects in
materials and workmanship under normal use for a period that commences on the date of
original purchase by YOU and continuing for the following specified period of time for each
applicable type of BlackBerry Device (the “Warranty Period”). This Limited Warranty is not
transferable by YOU.
(i) For a BlackBerry Handheld smartphone the Warranty Period is one (1) year. Please contact
the retailer from whom YOU purchased the BlackBerry Device on how to obtain customer
support for your BlackBerry Device.
(ii) For a BlackBerry Porsche Design smartphone the Warranty Period is two (2) years. Please
contact a BlackBerry representative - warranty contact information can be found at
www.blackberry.com/gettingstarted.
(iii) For a BlackBerry tablet the Warranty Period is one (1) year. Please contact a BlackBerry
representative - warranty contact information can be found at
www.blackberry.com/playbookwarranty.
(iv) For BlackBerry accessories the Warranty Period is one (1) year. Please contact the retailer
from whom YOU purchased the BlackBerry Device.
Exceptions to the Limited Warranty for particular BlackBerry Device models, or countries, may
apply - please refer to Appendix 1 of this Limited Warranty. For BlackBerry Devices refurbished
by or behalf of BlackBerry the balance of the warranty period (if any) applies to such refurbished
BlackBerry Device.
During the Warranty Period, if the BlackBerry Device is found by BlackBerry to be defective and
covered under this Limited Warranty, BlackBerry may at its absolute and sole discretion:
(i) repair the defective portion of the BlackBerry Device without charge to YOU with new or
reconditioned parts;
(ii) replace the defective BlackBerry Device without charge to YOU with a comparable new or
refurbished product; or