4610SW IP Telephone User Guide 555-233-784 Issue 3 April 2006
© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What’s New in this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use This Document . . . . . . . . . . . . . . .
Contents Call Handling Features Conference . . . . . Hold . . . . . . . . . Mute. . . . . . . . . Speaker . . . . . . . Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 27 27 28 28 29 Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Logging Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forcing a Login to the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 6: 4610SW IP Telephone Options . . . . . . . . . . . . . . . . . 51 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Accessing the Options Main Menus . . . . . . . . . . . . . . . . . . . . . . . . . 52 Application Options . . . . . . . . . . . . . . . . . Setting the Redial Option . . . . . . . . . . . . Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option . Setting the Display Call Timers? Option . . . .
Contents Chapter 8: Telephone Management and Troubleshooting . . . . . . . . 73 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Testing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing the Telephone's Lights and Display . . . . . . . . . .
About This Guide Overview This guide covers how to use your new 4610SW IP Telephone. The 4610SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.
About This Guide How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform. Document Organization This guide contains the following chapters: Chapter 1: Introducing Your 4610SW IP Telephone Describes each element on the face of the telephone.
Related Documentation Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or sub-section in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indicates a reference to an external document or a specific chapter/section of an external document.
About This Guide 10 4610SW IP Telephone User Guide
Chapter 1: Introducing Your 4610SW IP Telephone Introduction This chapter introduces you to the layout of the 4610SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4610SW application, and provides basic instructions for navigating display screens. The 4610SW IP Telephone The 4610SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications.
Introducing Your 4610SW IP Telephone Figure 1: 4610SW IP Telephone 1 2 3 4 3 4 5 7 8 6 16 9 10 11 17 18 12 19 13 14 20 21 15 12 4610SW IP Telephone User Guide
The 4610SW IP Telephone Table 1: 4610SW IP Telephone Button/Feature Descriptions Callout Number Button/ Feature Name Button/Feature Description 1 Message Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display When the phone is idle, the top area displays the current date and time. When someone is calling you, the name/phone number of that person displays in the top area.
Introducing Your 4610SW IP Telephone Table 1: 4610SW IP Telephone Button/Feature Descriptions (continued) Callout Number Button/ Feature Name Button/Feature Description 11 Headset With a headset connected, changes audio control from the handset or Speaker to the Headset. 12 Mute LED Indicator Lights steadily when the handset, headset, or Speaker is muted. 13 Mute Turns off the active Speaker, Handset, or Headset microphone, to prevent the other person from hearing you.
Navigating Application Screens Navigating Application Screens Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and softkeys to allow you maximum flexibility in operating the phone and working with its applications. While reviewing this section, it may be helpful to refer to Figure 1: 4610SW IP Telephone on page 12. Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad.
Introducing Your 4610SW IP Telephone Table 2: Icons/Background Colors for Features Administered on the 4610SW Call Server Icon Description/Condition Feature Button Display Background Color None Feature is on/active. Light Gray None Feature is off/inactive. Light Gray None Feature denied (Broken Flutter). This is a temporary condition, accompanied by an “error beep” the first time it occurs. This condition then changes to the off/ inactive state. Light Gray None Idle.
4610SW IP Telephone Applications 4610SW IP Telephone Applications Your 4610SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display. A brief description of each application follows. Phone Application The Phone application is the primary application.
Introducing Your 4610SW IP Telephone Call Log Application The Call Log application provides three lists, each showing up to 15 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log display or to add a log entry’s name and phone number to a Speed Dial button. Chapter 4: Using the Call Log Application covers log viewing, deleting log entries, and adding a Call Log entry to a Speed Dial button.
Additional 4610SW Functionality Additional 4610SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4610SW IP Telephone. Depending on how the pushed material is administered, it may override what is otherwise presented by the telephone. In general, the pushed content is also accompanied by one or more notification tones.
Introducing Your 4610SW IP Telephone 20 4610SW IP Telephone User Guide
Chapter 2: Using Your 4610SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4610SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, both call appearance lines and administered Feature buttons take up half the display width. The half-width display area allows more Line/Feature buttons per screen.
Using Your 4610SW IP Telephone Manual Dialing Dial a call manually by picking up the handset, activating your headset, pressing the Speaker button or simply starting to dial with the handset on-hook. 1. Pick up the handset, activate your headset, or press the Speaker button and dial. You may also start dialing with the phone on-hook. In this case, the phone automatically goes off-hook and activates the Speaker after you press the first keypad digit.
Making Calls Note: Note: The 4610SW IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming call from the following U.S. phone number: 732-555-1234.
Using Your 4610SW IP Telephone Dialing a party using a Speed Dial button Automatic dialing of pre-stored numbers is the most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to call by pressing that button. For information on setting up Speed Dial buttons, see Chapter 3: Using the Speed Dial Application. Because the 4610SW IP Telephone’s advanced capabilities allow up to 48 Speed Dial entries, speed dialing as described here is convenient and efficient. 1.
Making Calls Calling a party from the Call Log Your 4610SW IP Telephone maintains a log of up to 45 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 15 calls. 1. To call a party listed in the Call Log, press the Log softkey at the bottom of the display area. The first three missed calls display, one name/number per button, and the prompt “Select entry for details.” appears at the top of the display area. 2.
Using Your 4610SW IP Telephone Calling a party from the Web Access Application Your 4610SW’s optional Web Access application can automatically dial Web links designated as phone numbers by the Web page author. To call a party using a Web link, just select that link. Note: Note: If your administrator has set up the Enhanced Dialing feature, selecting a link to call a party causes the 4610SW to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers.
Call Handling Features Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. Adding another party to a call 1. Dial the first party, then press the Conference ( ) button. The line’s display area changes to white text with a dark gray background. The current call is placed on hold, the Soft Hold ( ) icon displays, and you hear a dial tone. 2. Dial the number of the next party and wait for an answer. 3.
Using Your 4610SW IP Telephone Retrieving the held call Press the Line/Feature button on which the call is being held, or press the Hold ( button. ) The call is now active. Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. You generally use this feature in conjunction with the Speaker, but you can hold an off-line conversation at any time during a call. Preventing the other person on the line from hearing you 1. Press the Mute ( ) button.
Call Handling Features Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable. Changing from the handset or headset to the Speaker Press the Speaker ( deactivated). ) button, then hang up the handset (the headset is automatically The indicator next to the Speaker button lights and voice control is handled by the Speaker.
Using Your 4610SW IP Telephone 3. If you do not want to announce the call, press the Transfer ( ) button again and proceed to Step 6. If you wish to wait for an answer and announce the call, see Step 4. The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete. 4. Remain on the line and announce the call. If the line is busy or if no one answers, return to the held call by pressing the Line/Feature button on which it is being held. 5.
Logging Off the Phone Reinstating the Phone After a Logoff 1. Using the dial pad, enter your Extension number, then press the Pound key (#). The display prompts for entry of your password. 2. Using the dial pad, enter your Password, then press the # key. The 4610SW is now ready for use. Forcing a Login to the Phone If you try to log your phone in, and “Extension in Use” displays, another person is already using the extension you entered.
Using Your 4610SW IP Telephone 32 4610SW IP Telephone User Guide
Chapter 3: Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 48 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions.
Using the Speed Dial Application Note: You can enter text while on a call, however, you automatically exit text entry mode if you go off-hook (either via the headset/handset or by a fixed button like Transfer). Also, you automatically exit text entry mode if you cause another screen to display (for example, by pressing Save or Cancel, or pressing the button). Note: Editing During or After Entry Editing commands display below the Name or Number field, next to certain Line/Feature buttons.
Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Jane O’Hara, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 5 (J) 2 (a) 66 (n) 33 (e) 666 (o) 44 (h) 2 (a) 777 (r) 2 (a) After entering the above sequence, the display shows: Janeohara. By incorporating the editing Line/Feature buttons and softkeys during entry, you format the name as: Jane O’Hara.
Using the Speed Dial Application Adding a Speed Dial Button To add a Speed Dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays. 2. Press the Add softkey. The Speed Dial Name Entry screen displays, with a cursor in the Name field, and with the prompt “Use dialpad to enter Name (<14)”. Note: Note: For assistance with entering information on this screen, see the previous section titled Entering Data on Speed Dial Screens. 3.
Updating Speed Dial Button Label Information 9. To exit the Speed Dial application, press the Phone/Exit ( Note: ) button. Note: You can position an entry at the beginning of the list, out of alphabetical order, by placing a space, asterisk, etc. as the first character of the name. For example, “*Bruce” would be placed before “Aaron” on the list. Updating Speed Dial Button Label Information Use the following procedure to change the name or number associated with a Speed Dial button. 1.
Using the Speed Dial Application Note: Note: Pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label. 8. When the Name and/or Number have been updated, press the Save softkey to update the Speed Dial button. The Name/Number entry is updated, and all Speed Dial buttons are re-sorted in alphabetical order by Name. The Speed Dial Main screen redisplays. 9. To update another Speed Dial button, repeat this procedure from Step 2. 10.
Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4610SW IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information on calling a party listed in any Call Log, see Making Calls in Chapter 2: Using Your 4610SW IP Telephone of this guide.
Using the Call Log Application Viewing a Call Log To view a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first three unanswered calls. Note: Note: All Call Log screens have the same fields, characteristics, and softkeys. 2. Choose one of the following options: If you want to Then Review the next three calls. Press the Page Right button. Review the last three calls.
Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log, proceed to Step 3.
Using the Call Log Application Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. If the entry to be deleted is shown, proceed to Step 3.
Deleting Call Log Entries Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3. To clear the Outgoing Calls Log, press the Outgo softkey to display that Call Log, then proceed to Step 3. 3.
Using the Call Log Application 44 4610SW IP Telephone User Guide
Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4610SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can optionally design a Home page on which your Web options reside or using a Home page provided by Avaya for this purpose.
Using the Web Access Application Web Access Authentication Depending on how your Web Access application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Administrator for assistance. 1. If the Web Authentication input screen displays after selecting the Web softkey, use the dialpad to enter your User ID or Name.
Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the Home page and other standard-size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The Home page displays. 2. If a line is not selected (highlighted), first press the Line/Feature button to the left of that line to bring the line “in focus” before proceeding. 3.
Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URL), or other identifying information. A set of square brackets , possibly with text in between, identifies a page’s text entry areas. 1. To enter data, first press the Line/Feature button to the left of the line on which you want to enter text. Four new softkeys display: Done, Bksp, and Space, with the fourth softkey labeled “alpha” by default.
Entering Text on Web Pages If you want to Then (continued) Change the case of an alphabetic character to/from lower (the default) to upper case. Press the Mode softkey until ALPHA (upper case) or alpha (lower case) displays, as appropriate. Then use the dialpad to select the characters you want to appear in that case. Mode alpha displays all characters entered in lower case, and is the default mode. Mode ALPHA displays characters in upper case. Pressing the softkey “toggles” from one mode to the next.
Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4610SW IP Telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site’s author. 1. Press the AddToSD softkey. The Speed Dial Name Entry screen displays, to allow you to make a change to the name. The cursor appears to the right of the current name entry.
Chapter 6: 4610SW IP Telephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/answering ● Personalizing the ringing pattern ● Determining how you want the Redial feature to work (redial the last number called or select from a list of the last three calls) ● Displaying the Call Timer ● Changing the rate at which messages display ● Changing the display area’s contrast ● Logging off ● Backing up and restorin
4610SW IP Telephone Options Accessing the Options Main Menus To access the Options main menus: 1. To access the Options application, press the Options button ( below the softkeys. ) to the right of and The first of four Options Main screens displays. 2. Use the standard paging indicators to move between the four Options Main screens.
Application Options ● The one option on the fourth Options Main screen is: - Personal Ringing: provides access to the Personal Ringing Selection screens, to set a ring pattern other than that provided with your phone. Note: You can reach the fourth Options Main screen from the first Options Main screen by pressing the Page Left paging indicator. Note: The procedures that follow describe each Options category in detail. 1.
4610SW IP Telephone Options 2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey (To restore the previous setting without changing it, press the Cancel softkey.) After saving or cancelling, the first Options Main screen displays.
Application Options Setting the Display Call Timers? Option Your 4610SW IP Telephone is capable of displaying two types of Call Timer. The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold Timer displays in the applicable call appearance area showing the elapsed time a call has been on hold.
4610SW IP Telephone Options Setting Visual Alerting When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Yes, your phone rings and your voice message indicator light flashes to alert you to an incoming call. 1. To change this option, press the corresponding Line/Feature button. 2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey.
Status Screen Viewing Options Status Screen Viewing Options Two Status Main screens provide views of telephone and system information. You generally do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen. Note: Note: Status screen data can be viewed, but cannot be changed. 1. Select View IP Settings from the Options Main screen (accessed by pressing the phone’s Option button).
4610SW IP Telephone Options Viewing IP Address Status IP (Internet Protocol) address information encompasses two screens and identifies certain components and connections. IP Address information includes: ● the location (address) of your phone on your system’s Call Server, ● the location and port (connection) of the Call Server itself, ● the call routing and mask addresses, and ● the identification of the File Server with which your telephone interacts.
Viewing the Network Audio Quality Viewing the Network Audio Quality If you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display these screens to diagnose or troubleshoot audio problems. Although technical in nature, these screens provide information that can help identify causes of poor audio quality. Note: Note: The Network Audio Quality button displays only when you are on a call (off-hook). 1.
4610SW IP Telephone Options Feature Button Labeling Line/Feature buttons ( ) appear on both sides of the telephone’s display area. These buttons provide call appearances (Lines). These buttons also provide other call-related features (provided with your telephone system or administered by your System Administrator) in the Phone application. Line/Feature buttons also serve as application-specific buttons in other applications, such as the Call Log.
Logging Off the 4610SW IP Telephone 3. If Right/Left Page indicators appear in the softkey button area, your phone has more than one page of Feature buttons. Use the Right or Left Page button to move to the page on which you want to re-label one or more Feature buttons. As you move from page to page, the top display area shows the current page number. Note: Note: Your System Administrator might have “locked” one or more labels so that you cannot edit them. Locked labels are shaded in white.
4610SW IP Telephone Options 2. Select the Line/Feature button on either side of the Log Off option. The Log Off screen displays the prompt “Do you want to log off?” 3. To proceed, select the Line/Feature button on either side of Yes. To return to the Options Main screen without logging off, select the Line/Feature button on either side of No. Selecting Yes unregisters your phone from the call server, deleting your Call Log entries and returning any options you may have set to their default values.
Backup/Restore Options Because each telephone system has unique characteristics and settings, modifying the Backup/ Restore options usually requires your System Administrator’s assistance. For example, it is unlikely that you know the specific Server IP Address to enter when setting up FTP parameters without consulting your System Administrator. To verify or change any of the above options, select Backup/Restore from the third Options Main screen.
4610SW IP Telephone Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature button labels and Speed Dial button labels, names and numbers whenever you change any of these values. If this setting is Disabled, you might have to first provide additional information, such as the FTP server on which your backed up data will reside, before you can change the setting. 1.
Backup/Restore Options 1. Select Retrieve restored data from the Backup/Restore Main screen. The 4610SW attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “FTP Retrieval in progress...” displays. Any one of the following additional messages may display, as appropriate: If Then Following server connection, the backup file is retrieved with data in the proper format. The messages “File successfully retrieved.
4610SW IP Telephone Options Setting a User ID, Password, and other FTP (File Transfer Protocol) Options Your System Administrator establishes certain parameters for each 4610SW IP Telephone in your network. Most parameters are established at the network server and apply to all telephones in the network. Other parameters may be unique to a specific site, department, or group of telephones. Those settings which may be unique to your phone appear on the FTP (File Transfer Protocol) Setup screen.
Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the Server IP Address. Press a Line/Feature button on the row immediately under Server IP Address/Directory Path. The FTP Server Address Input screen displays. The top display area prompts “Enter IP address” (if no server name is currently assigned) or “IP Address or DNS name (<17)” (if you are modifying an existing server address).
4610SW IP Telephone Options If you want to Then (continued) Add or modify your Server Password. Select Password. The FTP Password Input screen displays. The top display area prompts “FTP Password (<13).” Use the dialpad and any applicable Line/Feature buttons to enter the Password (using parameters provided by your System Administrator). Select Save to save the setting and return to the first FTP Settings Main screen. Return to the Backup/ Restore Main screen without changing the selected FTP setting.
Selecting a Display Language 1. Select Select display language on the third Options Main screen. The first Language Selection screen displays. 2. If the language to which you want to change is shown, go to Step 3. If the language to which you want to change is not shown, first use the Page Right indicator to move to the second Language Selection screen. 3. Select the Line/Feature button next to the language you want your phone to display when in use.
4610SW IP Telephone Options Changing a Phone/PC Ethernet Interface The 4610SW IP Telephone ordinarily communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are connected. Although unlikely, there may be an occasion where you or your System Administrator will want to force the communication to a particular setting. 1. Select PC Ethernet interface from the third Options Main screen.
Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone. To see the available headsets, go to http://www.avayaheadsets.com.
Headsets and Handsets Note: Note: If your IP telephone does not have a fixed headset button, your System Administrator must administer your phone for headset operation when using the HIP Cord. Handsets for 4600 Series IP Telephones Specialized handsets are available for noisy environments, hearing-impaired users, and other special purposes. See the following table for specialized handsets, and replacement handsets for your phone.
Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the 4610SW’s display symbols. ● Testing your telephone to be sure it is operating correctly. ● Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions. ● Application-specific troubleshooting.
Telephone Management and Troubleshooting Ringing (Incoming) Tones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator. 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed. Half Ring (ring-ping) --- A call is being redirected from your phone to another because “Send All Calls” or “Call Forwarding All Calls” is active.
Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Displayed Idle. Indicates the line is available. Active. Indicates the line is in use. On Hold.
Telephone Management and Troubleshooting Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time. Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational.
Basic Troubleshooting Chart Problem/Symptom Suggested Solution Characters do not appear on the Display screen. See “Phone does not activate after connecting it the first time.” Check all lines into the phone to ensure that it is properly connected. Check the power source to ensure that your telephone is receiving power.
Telephone Management and Troubleshooting Troubleshooting 4610SW Applications Problem/Symptom GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked. Suggested Resolution Verify the procedure and retry. Check below to troubleshoot the specific application with which you are working. Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.
Resetting and Power Cycling the IP Telephone Problem/Symptom WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site. Suggested Resolution (continued) Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems. Dialing from this application does not go through. Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.
Telephone Management and Troubleshooting 3. Choose one of the following: If you want to Then Reset the phone without resetting any assigned values. Press * (asterisk). A confirmation tone sounds and the display prompts “Restart phone? * = no # = yes.” Reset the phone and any previously assigned (programmed) values (Use this option only if your phone has prog.rammed, static values). Press # (the pound key).
Index Index Numerical 4600 Series IP Telephones Handsets . . . . . . . . . . . . . . . . Headsets for . . . . . . . . . . . . . . 4610SW Applications, Troubleshooting . . . 4610SW IP Telephone about the . . . . . . . . . . . . . . . . Additional Functionality . . . . . . . . . Application Options . . . . . . . . . . . Applications . . . . . . . . . . . . . . Button/Feature Descriptions . . . . . . . Icons/Background Colors for administered features . . . . . . . . . . . . . . . Illustration of . . . . . .
Index E Editing During or After Data Entry . . . Enhanced Dialing . . . . . . . . . . Entering Characters Using the Dialpad Entering Data on Speed Dial Screens . Entering Text on Web Pages . . . . . . . . . . . . 34 23, 25, 26, 78, 79 . . . . . . 33, 49 . . . . . . . 33 . . . . . . . 48 F Feature and Telephone Button Descriptions . . . . . 13 Feature Button Labeling . . . . . . . . . . . . . . 60 File Transfer Protocol. See FTP FTP Options . . . . . . . . . . . . . . . . . . . . 66 . . . . . . . . . .
Index Phone Screen on Answer? Option . . . Phone Screen on Calling? Option . . . . Phone/Exit button . . . . . . . . . . . Phone/PC Ethernet Interface, Changing . Placing a call on hold. . . . . . . . . . Power Cycling the Phone . . . . . . . . Push Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 54 13 70 27 80 19 Q Quality of Service (QoS) Status, Viewing . . . . . . 58 R Receiving Calls . . . . . . . . . . . . . . . . . .
Index W Web Access Application Calling a party from the . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . Using the . . . . . . . . . . . . . . . . . . . Web Access Authentication . . . . . . . . . . . . Web Pages Entering Characters Using the Dialpad . . . . . Entering Text on . . . . . . . . . . . . . . . Navigating . . . . . . . . . . . . . . . . . . Web Site Telephone Number, Adding a Speed Dial Button for . . . . . . . . . . . . . . . . . . . 84 4610SW IP Telephone User Guide . .
