Use and Care Manual

Structural Warranty
Bjorn Woodworks offers a 1 year structural warranty. If, within the first year of receiving your Bjorn
Products, you find that the structural integrity of a part has failed, please reach out to Bjorn with the below
contact information and a replacement will be issued. Replacements will not be issued based on
finish/powder coating.
Return Policy
Please notify us within 30 days of receipt of your order if you need to return or exchange your order. If
your product has been altered in any way it cannot be returned. To return any product purchased from
Bjorn Woodworks, you’ll be required to follow the procedures that apply to your circumstances, outlined
below:
Damages in shipping and manufacturers defects:
If you notice damages or defects to your order once it has been opened and you choose to return the
order, you are responsible to re-package the order using the item’s original packaging materials and
assure that the product is suitable for shipping. You are required to contact Bjorn Woodworks within 30
days of receiving your order. We will arrange the shipping of your damaged merchandise back to Bjorn
Woodworks and will re-issue a replacement order.
Customer Choice return:
For all returns excluding damages and defects, you must repackage the order using the items’ original
packaging materials assuring that the product is suitable for shipping. You are responsible to ship the
order back to Bjorn Woodworks. You may use the shipping carrier that is most convenient for you. You
are required to contact Bjorn Woodworks about the return within 30 days of receiving your order.
Merchandise returned for customer convenience is subject to a 20% restocking fee.
Bjorn Woodworks Customer Care & Service:
Our experienced Customer Service Representatives are available to talk live with you Monday through
Friday 8:00 am- 5:00 pm Eastern Standard Time. Customer Service contact: [phone] or email
[e-mail]