Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 1 - INTRODUCTION CHAPTER OVERVIEW This chapter provides an introduction to the V-Station 4G and V-Flex 4G devices, their specifications and features, and safety guidelines that should be observed when using or handling the devices. 1.1 INTRODUCTION This manual provides step-by-step procedures for installing a L-1 Identity Solutions VStation 4G or V-Flex 4G device.
Installation Guide – October 2009 – Edit Purposes Only 2009 NOTICE This symbol denotes a situation needing additional advice to avoid incorrect usage. 1.2 PRODUCT OVERVIEW 1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.6 SENSORS The V-Station 4G and V-Flex 4G devices offer three types of sensor interfaces. 1.2.6.1 UPEK TCS Figure 1-6 UPEK TCS Sensor Key Features: • Active Capacitive Fingerprint sensing • 256 x 360 Sensor Array 508 DPI • +/- 15kV Air ESD Resistance 1.2.6.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.6.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7 DEVICE DIMENSIONS 1.2.7.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7.3 V-STATION EXTREME PIV/TWIC DEVICES 1.2.7.3.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7.3.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7.3.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.7.3.4 V-STATION EXTREME PIV/TWIC WITH ACCESSORIES Figure 1-14 V-Station 4G Extreme PIV/TWIC with Accessories Dimensions 1.2.8 SAFETY PRECAUTIONS Below are safety precautions that should be observed when operating or installing a device.
Installation Guide – October 2009 – Edit Purposes Only 2009 1.2.8.1 ELECTRO-STATIC DISCHARGE L-1 Identity Solutions recommends that Administrators inform Users of these points during the enrollment process: 9 Always use the Ridge-Lock to position a finger *before* touching the sensor. 9 Always stand on the ESD-dissipative floor covering (if installed). 9 Do not touch other people or objects when touching the sensor. 9 Always maintain at least 12 inches of space around yourself when touching the sensor.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 Do not plug any equipment into the USB port other than flash memory devices. 9 Do not allow users to place or hang objects on the device, such as coffee cups or purses. 9 Do clean the device regularly to remove dust, grime, and fingerprint residue.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 2 - PLANNING THE INSTALLATION CHAPTER OVERVIEW This chapter details how to plan a successful installation, recommended steps, and explains the hardware and software components of typical setup scenarios. 2.1 PLANNING THE INSTALLATION Planning the installation is the single most important aspect of a successful installation. In general, you need to consider the access controller, the door locks, the devices, and the need for a network.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 V-Series 4G devices are intended for indoor use only. If you have any unresolved issues with the items on this list, contact L-1 Identity Solutions Technical Support for additional information before beginning any installation. WARNING V-Station 4G and V-Flex 4G devices should be installed by only a qualified technician.
Installation Guide – October 2009 – Edit Purposes Only 2009 2.1.2 REQUIREMENTS 9 PC workstation with: 9 1 GHz Intel(r) Pentium(r) 4 processor or equivalent 9 1 GB RAM (2 GB recommended) 9 CD-ROM drive 9 One available COM port or USB port 9 Ethernet card 9 Display: 1024 x 768 high color (minimum) 9 Regulated DC Power supply 9 Door controller 9 TCP/IP network environment 9 RS-232 to RS-485 converter with power supply (for advanced administrative features). 2.1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 2.1.2.2.3 MICROSOFT .NET FRAMEWORK 3.5 SP1 REQUIREMENTS 9 Hard disk space: Up to 600 MB might be required 2.1.2.2.4 SUPPORTED OPERATING SYSTEMS SecureAdmin Server and SecureAdmin Client support these operating systems: 9 Windows Server 2003 R2 9 Windows Server 2008 9 Windows Vista 9 Windows XP Service Pack 2 or higher 2.1.2.2.5 SQL SERVER 2008 EXPRESS EDITION 9 Hard disk space: 350 MB of available hard-disk space for the recommended installation.
Installation Guide – October 2009 – Edit Purposes Only 2009 If these applications are not already installed, they will get installed during the setup process. SecureAdmin Server and SecureAdmin Client also require System Administrator access to install the application. SecureAdmin uses a self-signed certificate (x.509 certificate) with a file extension of .pfx. You have the option of installing your own certificate, which must be purchased from a recognized authority in advance.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 1 Micro-USB device cable 9 1 Micro-USB PC cable Tools 9 1 1/8" pin-in-hex security key 2.5 2.1.3.1.2 V-STATION 4G EXTREME DEVICES Hardware 9 1 V-Station Indoor or Outdoor 4G device 9 29 Super B-Wire Connectors, Dolphin DC-100-S 9 2 dielectric grease (maybe 1 is enough, need to try out) 9 1 Cable, User Wiegand, 4G Outdoor 9 8 wall mount anchor, conical, for #8 screws 9 1 8-32x11/32"UNC K-Lot Hex nut RoHS 9 1 8-32-MALE-FEMALE-HEXSTAND-1.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 1 Operator's Manual (on Installation CD) 9 1 Quick Start Guide (on Installation CD and printed copy in package) Documentation for your new device is installed onto your computer when you install the SecureAdmin software. The product documentation is also available online at: http://www.l1id.com/pages/450-product-manuals The documentation is provided in Adobe Acrobat format (PDF).
Installation Guide – October 2009 – Edit Purposes Only 2009 2.1.5 PLAN DEVICE NETWORK The 4G devices feature a built-in single-door relay that allows them to control a single door lock. They can therefore function on their own or as part of a larger access control system. System component selection is specific to each installation, but a minimum system would consist of a finger-scan device mounted on or near an access point, an electric lock, and cabling.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 2-2 Example RS-485 System Diagram Installation of locks and access controllers should be completed according to their respective manufacturers' specifications and in accordance with all local codes. Final connections to the device are explained in more detail in Chapter 4. To avoid externally generated transients, do not run any wires near utility AC power wiring, lightning rod grounding wire, etc.
Installation Guide – October 2009 – Edit Purposes Only 2009 Spec RS-485 RS-232 100BaseT Number of Devices on one line 31 1 Unlimited Maximum Data Rate 56 Kbps (recommended) 56 Kbps* (recommended) Autonegotiated 2.1.6.1 RS-232 If your system has only one device, or a few devices (each only a short distance away from the SecureAdmin PC) then RS-232 can be used, provided that each device can have a dedicated RS-232 port.
Installation Guide – October 2009 – Edit Purposes Only 2009 Table 2-2 Category 5 Cable Characteristics Specification Recommendation Capacitance (conductor to conductor) <20 pF/ft. Characteristic Impedance 100 - 120 ohms Nominal DC resistance <100 ohms/1000 ft. Wire gauge 24 AWG stranded Conductors/Shielding >2 pair (shielding is recommended) 2.1.6.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 NOTICE The device on the end of the network should be terminated with a 120 ohm resistor. Figure 2-3 Network Topologies Star and Daisy Chain Configurations NOTICE A Daisy configuration is recommended over a Star configuration.. 2.1.6.3 ETHERNET If your system is to be configured for use over Ethernet, the wiring will be slightly different.
Installation Guide – October 2009 – Edit Purposes Only 2009 microwaves, large-screen TVs, cordless telephones are also known to affect wireless signals. Consider the proximity of devices to these objects. Distance from access points How far a device is from the closest access point plays a major factor in determining the stability and strength of the wireless signal.
Installation Guide – October 2009 – Edit Purposes Only 2009 Table 2-3 V-Station 4G and V-Flex 4G Power Requirements Power Requirement: 12 watts Input Voltage Range: 12-24.0 VDC Peak Current (12 VDC) 1A Peak Current (24 VDC) 500 mA Table 2-4 V-Station 4G Extreme Power Requirements Power Requirement 12 watts Input Voltage Range 12-24.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 3 - INSTALL SOFTWARE CHAPTER OVERVIEW This chapter shows how to install, repair, modify, upgrade, and uninstall the SecureAdmin Server and Client software packages. 3.1 INSTALL SOFTWARE To install the SecureAdmin software, the user must have Administrator rights. Any software required to install SecureAdmin is detected and installed automatically during the setup process. 3.1.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 3-2 Prerequisites Click Install . Microsoft .NET Framework 3.5 SP1 is installed. Restart the computer when asked. The installation process continues automatically after the computer is restarted. Repeat the same process for Windows Installer 4.5.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 3-4 SecureAdmin Server Installation Wizard The Secure Admin Server Installation Wizard is displayed. Click Next to continue the setup process. Figure 3-5 SecureAdmin Server License Agreement The L-1 Identity Solutions License Agreement is displayed. Select the appropriate radio button to agree with the terms and then click the Next button (You must accept the terms of the licence agreement to continue the installation process).
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 3-6 SecureAdmin Server Choose Destination Location The Choose Destination Location screen is displayed. Accept the default installation folder and click the Next button or click Browse to choose your own installation path. After you specify a destination folder, the Database Selection screen is displayed.
Installation Guide – October 2009 – Edit Purposes Only 2009 Using the radio buttons, select the type of database application you intend to work with, or select an existing database. Click the Next button. If you selected the SQL Server 2008 Express Edition option, it will be installed locally if it is not already installed. 9 Select SQL Server 2008 Express Edition option to install SQL Server 2008 on the local machine and Click Next.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 You can select existing database instance of SQL Server 2005 or SQL Server 2008 as required from the drop-down of Database server that you are installing to. 9 Select the Database server authentication option and enter valid Login ID and password values. 9 Accept the default database catalog or click Browse to select a different database catalog.
Installation Guide – October 2009 – Edit Purposes Only 2009 3.1.1.1 REPAIRING AN INSTALLATION OF SECUREADMIN SERVER To repair an installation: 1. Login as Administrator and go to the Install. Double-click the Setup.exe installer file to start the installer. On the L1 Identity Solutions screen, select the Server Installation option. On the SecureAdmin Welcome screen, select the Repair option. Click Next to continue.
Installation Guide – October 2009 – Edit Purposes Only 2009 1. When you run the setup of SecureAdmin server, it checks to see if previous version of SecureAdmin server is already installed on the machine. If yes, it prompts to upgrade SecureAdmin server. Click Yes to continue with upgrade install. Figure 3-10 Upgrade Confirmation If you have installed previous version of SecureAdmin server with SQL Server 2005, installer prompts to upgrade from SQL Server 2005 to SQL Server 2008.
Installation Guide – October 2009 – Edit Purposes Only 2009 3.1.2 SECUREADMIN CLIENT To install the SecureAdmin client software, follow these steps: 1. Insert the CD into the optical drive. If Autoplay is enabled, the installation process will start automatically. A menu is displayed. If Autoplay is not enabled, start the installation process manually by doubleclicking the Setup.exe file located in the SecureAdmin folder on the CD. Figure 3-13 Menu Click Client Installation.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 3-14 InstallShield Wizard Figure 3-15 Welcome Screen Click the Next button to continue. The License Agreement screen is displayed.
Installation Guide – October 2009 – Edit Purposes Only 2009 The L-1 Identity Solutions License Agreement is displayed. Select the appropriate radio button to agree with the terms and then click the Next button. The Choose Destination Location screen is displayed. Figure 3-17 SecureAdmin Client Choose Destination Location Accept the default installation folder and click the Next button or click Browse to choose your own installation path.
Installation Guide – October 2009 – Edit Purposes Only 2009 Click the Next button. The InstallShield Wizard completes the installation and displays a Finished screen. Select either or both of the optional Check Create Desktop Icon and Launch Secure Admin Client check boxes. Figure 3-19 InstallShield Wizard Finished Click the Finish button. 3.1.2.1 MODIFYING AN INSTALLATION OF SECUREADMIN CLIENT To modify an installation: 1. Login as Administrator and go to the Secure Admin installer.
Installation Guide – October 2009 – Edit Purposes Only 2009 Double-click the Setup.exe installer file to start the installer. On the L1 Identity Solutions screen, select the Client Installation option. On the SecureAdmin Welcome screen, select the Repair option. Click Next to continue. On the Maintenance Complete screen, click the Finish button to complete the repair installation process. 3.1.2.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 4 - INSTALL HARDWARE CHAPTER OVERVIEW This chapter explains how to install a V-Station 4G or V-Flex 4G device, how to mount a wall plate, how to attach a device to a wall plate, and how to make the required electrical connections to the device. 4.1 INSTALL HARDWARE 4.1.
Installation Guide – October 2009 – Edit Purposes Only 2009 gang box and use wall anchors on the remaining four holes for additional security. To install the mounting plate on to an electrical box, screw the mounting plate to the box with the provided 6-32 screws. CAUTION When installing a recess-mounted V-Flex 4G device, be careful not to damage the tamper switch, as careless handling can shear it off.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 4-3 V-Station 4G Mounting Plate NOTICE The V-Station 4G device can only be flush mounted.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 4-4 V-Station 4G Extreme Mounting Plate October 15 2009 – Installation Guide Draft – Edit Purposes Only Page 47
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 4-5 4G Extreme PIV/TWIC Mounting Plate 4.1.3 INSTALLATION HARDWARE 4.1.3.1 4G V-Station and V-Flex Indoor devices Quantity 9 1 Wall mounting plate/mullion mounting plate 9 6 #6-32 3/4" Philips pan-head screw 9 6 #6 1" Philips pan-head self-tapping screws 9 6 #4-8 1" nylon wall anchors The hardware shown above is provided to mount the mounting plate to the wall and the V- Station 4G or V-Flex 4G device to the mounting plate. 4.1.3.
Installation Guide – October 2009 – Edit Purposes Only 2009 9 8 #8x1" thread forming screw, pan head, Philips 9 8 wall mount anchor, conical, for #8 screws 4.1.4 ATTACH DEVICE TO MOUNTING PLATE 4.1.4.1 4G V-STATION AND V-FLEX INDOOR DEVICES Once all the electrical connections have been made to the device, it can be attached to the mounting plate as follows: For the V-Flex 4G, insert the four hooked protrusions on the rear of the device into the corresponding slots on the mounting plate.
Installation Guide – October 2009 – Edit Purposes Only 2009 4.1.5 CONNECT DEVICE TO POWER SOURCE The V-Station 4G and V-Flex 4G, and 4G Extreme devices can be powered by 12V-24V DC power sources, or through a Power Over Ethernet (PoE) injector for V-Station 4G and V-Flex 4G. The two options for providing 1 2V power to V-Station 4G and V-Flex 4G devices are by using an external wall plug-in adapter (Figure 4-7), or through external wiring and a mini plug (Figure 4-8).
Installation Guide – October 2009 – Edit Purposes Only 2009 The V-Station 4G, V-Flex 4G devices both support Power over Ethernet (PoE), using their RJ-45 Ethernet interface. When these devices are to be powered over Ethernet, an IEEE 802.3af compliant Active Midspan Injector must be used. Such an injector is not supplied with L-1 Identity Solutions products. An example of a suitable PoE injector is Model No. AT-61 01 G from Allied Telesis Inc. (http://www.alliedtelesis.com).
Installation Guide – October 2009 – Edit Purposes Only 2009 Detailed RJ-45 pin assignments for PoE are given in Table PoE Pin Assignments, and the physical location of the pins in the RJ-45 connector. Figure 4-12 RJ45 Pin Location 4.1.6 CONNECT DEVICE TO NETWORK The V-Station 4G and V-Flex 4G devices support both RS-232/RS-485 and Ethernet 1 0baseT and 1 00baseTX network protocols. 4.1.6.
Installation Guide – October 2009 – Edit Purposes Only 2009 When connecting the device to the network, the following procedures must be followed: 9 Use Category 5 cabling with a characteristic impedance of 120 ohms for RS-485 networks. Category 5 cables with a characteristic impedance of 100 ohms can also be used, but with lower performance. 9 Cable manufacturers provide cables with multiple twisted pairs designed for this type of communication (characteristic impedance is 120 ohm).
Installation Guide – October 2009 – Edit Purposes Only 2009 9 WPA2 Personal. NOTICE L-1 Identity Solutions does not recommend using the "No encryption" mode. Enter the Admin menu on the device by pressing the Left arrow and Enter keys simultaneously. Key in the Admin password (default is "0000") and press OK. Select the Communications icon and press OK Select "Network Interface" and press OK. Select "WLAN" Configuration and press OK. Select Managed/Adhoc mode from WLAN Network type.
Installation Guide – October 2009 – Edit Purposes Only 2009 WARNING The internal relay is limited to a maximum current of 170 mA. If the deadbolt/ doorstrike to be controlled draws more than 170 mA, damage to the device may occur. If the deadbolt/door strike load exceeds 170 mA, an external relay must be used, as described below. Do not use the same power supply to power a V-Series 4G device and a door strike.
Installation Guide – October 2009 – Edit Purposes Only 2009 The power supply for the external relay must be chosen to match the operating voltage and current of the external relay coil, but its voltage must not exceed the V-Station 4G or V-Flex 4G device's internal relay maximum voltage rating of 250 volts. The external relay should be connected. Note that snubber diodes (1 N2007 or equivalent) should be connected across the external relay coil and the deadbolt/door strike.
Installation Guide – October 2009 – Edit Purposes Only 2009 4.1.8 AUX PORT The Aux port is a USB 2.0 auto-negotiate connector located on the bottom of the device. To access the Aux port, the Aux port door must first be removed. Use the provided pin-in-hex security key to remove the #6-32 security screw retaining the plastic Aux port door. Gently remove the plastic Aux port door to reveal the USB connector.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 4-16 Location of Aux Port (4G Extreme) Figure 4-16 USB Memory Key 4.1.9 INSTALL FERRITE CORE In order for the V-Station 4G and V-Flex 4G devices to comply with FCC Class B & CISPR 22 Class B regulations, the installer and/or end user is required to use the supplied Ferrite Material on the Ethernet, DC, and all I/O cables exiting the rear of the device.
Installation Guide – October 2009 – Edit Purposes Only 2009 Ethernet Ferrite P/N: STEWARD 28A2432-0A2 DC & I/O Lines P/N: STEWARD 28A4155-0A2 Install the ferrite cores as close to the device as possible.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 5 - SYSTEM START-UP PROCEDURES CHAPTER OVERVIEW This chapter explains the various start-up procedures and checks that should be performed before applying power to a device. Chapter Index 5.1 SYSTEM START-UP PROCEDURES To avoid the need for difficult troubleshooting, system start-up must follow this step-bystep procedure. Never wire up a system and apply power to it all at once.
Installation Guide – October 2009 – Edit Purposes Only 2009 device Net-work IDs. Each device sharing a communication line must have a unique device Network ID. 5.1.2 RS-232 TO RS-485 CONVERTER GROUND FAULT CHECK Before a device can be connected to an RS-485 subsystem, it must be checked for ground faults. An uncorrected ground fault can damage all devices connected to the RS-485 communication line. To check for a ground fault on the RS-232 to RS-485 converter: 3.
Installation Guide – October 2009 – Edit Purposes Only 2009 6.1 CONFIGURE DEVICE V-Station 4G and V-Flex 4G devices must be configured before use. This includes setting various communication parameters and calibrating the device's sensor 6.1.1 REGISTER DEVICE After a device is physically installed, it must registered.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 6-2 Register via Server Dialog Box Select the Search Automatically check box (UDP protocol must be enabled on the net-work. Click the Scan button. SecureAdmin scans the network for connected devices and lists the results. Devices with "plus" signs in their icon are available to add. In the list, click the icon of the device you want to register. The server communication parameter dialog box is displayed.
Installation Guide – October 2009 – Edit Purposes Only 2009 Enter a Device Name. Select a Group. Click Register. A Device Summary is displayed. Figure 6-4 Device Summary Dialog Box Click OK. Click Close. The device is registered. 6.1.1.2 TO REGISTER A DEVICE VIA A CLIENT 5. Launch SecureAdmin. Double-click the Network tab. Three buttons are displayed. Click the Register via client button. The Step 1 Find Device dialog box is displayed.
Installation Guide – October 2009 – Edit Purposes Only 2009 Select either Serial Port - this machine or Ethernet radio button. Enter the appropriate connection details. If you are connecting via USB/RS-232: Enter the appropriate Port Number (to determine the correct port number, look in the Win-dows Device Manager for a "Gadget Serial" entry under the "Ports (COM & LPT)" heading), Baud Rate, and Device ID.
Installation Guide – October 2009 – Edit Purposes Only 2009 Click Next. The Step 3 Server Communication Parameter dialog box is displayed. Figure 6-7 Step 3 Server Communication Parameter Dialog Box Select the radio button that corresponds how the server will connect to the device, either by Serial Port or by Ethernet. If connecting via RS-232 or RS-485, enter the appropriate Port, Baud Rate, and Device ID and select the communication protocol from the dropdown.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 6-8 Step 4 Register Device Dialog Box Enter a Device Name. Select the Group the device will belong to from the drop-down menu. Click Register. The Device Summary dialog box is displayed.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 7 - MAINTENANCE AND CLEANING CHAPTER OVERVIEW This chapter explains how to replace and calibrate the fingerprint sensor module, and how to clean the device sensor. 7.1 MAINTENANCE AND CLEANING The V-Station 4G and V-Flex 4G devices require very little in the way of daily maintenance except for occasional cleaning and disinfecting. The V-Station 4G and VFlex 4G devices feature field-replaceable sensors. 7.1.
Installation Guide – October 2009 – Edit Purposes Only 2009 With the wall mounting plate mounted and the device secured to the mounting plate, the tamper switch is depressed, closing the electrical circuit. When the device is removed from the wall by removing the security screws or in the event that the device is removed from the wall by force, the tamper switch opens.
Installation Guide – October 2009 – Edit Purposes Only 2009 7.1.1.2.1 V-FLEX 4G To replace the sensor module in a V-Flex 4G device, follow these steps: 6. Remove the security screw and slide the V-Flex 4G device up until the hooks are free from the wall-mounting plate. Remove two Philips screws. Gently slide the sensor back plate, sensor mask, and sensor out of the V- Flex 4G device. Be careful not to damage any internal wiring.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 7-3 Non-Removable Parts (V-Flex 4G) 7.1.1.2.2 V-STATION 4G To replace the sensor module in a V-Station 4G device, follow these steps: 7. Remove the security screw. Tilt the device at an angle approximately 90 degrees to the wall. Remove the three Philips screws. Figure 7-4 Removal of Sensor Module from V-Station 4G Device Gently slide the sensor back plate, sensor mask, and sensor out of the V- Station 4G device.
Installation Guide – October 2009 – Edit Purposes Only 2009 Disconnect the sensor module wiring harness from the internal device connector. It might be necessary to rock the connector back and forth to work it out. Do not pull with excessive force as you might damage the mating connector. Disconnect the sensor module wiring harness from the sensor module. Do not damage the wiring harness as it will be re-used with the new sensor module. Reassembly is the reverse of disassembly.
Installation Guide – October 2009 – Edit Purposes Only 2009 Figure 7-6 Calibration Wizard Step 1 of 2 Dialog Box Select the device you want to calibrate in the Current Device menu. Click Calibrate. Wait as the device sensor is calibrated. Click Next. The Calibration Wizard Step 2 dialog box is displayed. Figure 7-7 Calibration Wizard Step 2 of 2 Dialog Box Click Capture.
Installation Guide – October 2009 – Edit Purposes Only 2009 Place a finger on the sensor, hold it, and remove it as directed by the on-screen prompts. The capture results are displayed. Figure 7-8 Calibration Wizard Capture Results Dialog Box Click Close. The device sensor is now fully calibrated and ready to use. 7.1.2 CLEANING Sensors become soiled with residue, oils, or other contaminants due to contact with fingers and exposure to the elements.
Installation Guide – October 2009 – Edit Purposes Only 2009 WARNING Never use products such as abrasive cleaning powders, steel wool, scouring pads, or fine sandpaper to clean the sensor surface. These types of cleaning products will damage the sensor surface. Rub the sensor surface with the moistened cotton swab or lint-free cloth. Do not allow the cleaning product to drip onto any electronic components near the sensor.
Installation Guide – October 2009 – Edit Purposes Only 2009 CHAPTER 8 - TROUBLESHOOTING CHAPTER OVERVIEW This chapter information about any error messages that might be experienced during the installation process. 8.1 TROUBLESHOOTING 8.1.1 INSTALLATION ERROR MESSAGES These error messages might occur during the SecureAdmin installation process. 8.1.1.
Installation Guide – October 2009 – Edit Purposes Only 2009 Log off and log on either as a Administrator or another user that has sufficient privileges to install software and perform the setup process again. 8.1.1.2 ERROR 27552 - ERROR CREATING DATABASE Figure 8-2 Error 27552 This error can occur during SecureAdmin Server installation process. If it occurs, it means that the user does not have sufficient privileges to access a specific SQL database.
Installation Guide – October 2009 – Edit Purposes Only 2009 This error can occur during SecureAdmin Server installation process on the User configuration screen (after the database configuration screen). If it occurs, it means that the password provided is not strong enough. Click OK, and re-enter a password that is considered more secure. The password should be between 8 and 30 characters long and contain at least one capital letter, one number, and one non-alphanumeric character.
Installation Guide – October 2009 – Edit Purposes Only 2009 8.1.1.4 ERROR 27502 - USER NOT ASSOCIATED WITH TRUSTED SQL SERVER Figure 8-4 Error 27502 - User Not Associated This error can occur during the SecureAdmin Server installation process. If it occurs, it means that the InstallShield Wizard could not access the specified SQL database. Check your user name and password or contact your IT department to ensure that your user name is associated with the specified SQL database.
Installation Guide – October 2009 – Edit Purposes Only 2009 8.1.1.5 ERROR 27502 - SQL SERVER DOES NOT EXIST Figure 8-5 Error 27502 - Server Does Not Exist This error can occur during the SecureAdmin Server installation process (at the time of database configuration, after the database selection screen).
Installation Guide – October 2009 – Edit Purposes Only 2009 8.1.1.6 INSUFFICIENT SYSTEM MEMORY Figure 8-6 Insufficient System Memory This error can occur during the SecureAdmin Server installation process at the first screen after selecting server installation from the options screen. If it occurs, it means that the computer you are trying to install SecureAdmin Server on does not have sufficient system memory. Install more memory or install on a different machine. 8.1.1.
Installation Guide – October 2009 – Edit Purposes Only 2009 This error can occur during the SecureAdmin Client installation process when Secu-reAdmin starts to configure components, after the fingerprint feedback options selection.
Installation Guide – October 2009 – Edit Purposes Only 2009 9.1 CHAPTER 9 - NOTICES The 4G lines of products have been tested for compliance with all applicable international standards. The resulting approvals are listed below, and are additionally printed on the labelling located on the rear panel of the product. V- Flex 4G FCC, CE V- Station 4G FCC, CE PIV-TWIC Station 4G FCC, CE 9.1.1 FCC Information to Users This device complies with part 15 of the FCC Rules.
Installation Guide – October 2009 – Edit Purposes Only 2009 NOTICE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Installation Guide – October 2009 – Edit Purposes Only 2009 compliant with CE under the R&TTE Directive, related to the radio transceivers that are part of their design. 9.1.3 Warning to Users CAUTION Changes or modifications not expressly approved by L-1 Identity Solutions Inc. could void the user's authority to operate the equipment.