BEYERTONE® AG www.beyertone.com CR-100 USB CR-200 The Acoustic Telephone Notepad Installation and User Guide © X-2007 BEYERTONE AG CR-200 / CR-100 USB Ver.
BEYERTONE® AG www.beyertone.com Congratulations! By purchasing the CallRecorder CR-100 USB or CR-200 you have acquired a highquality digital accessory for your desk telephone that is easy to operate and lets you reliably document your busi-ness conversations in the form of audio recordings. The CallRecorder is a professional, stand-alone solution offering practical functions such as data encryption, e-mail transmission of recordings and, if desired, fully automatic operation.
BEYERTONE® AG www.beyertone.com Table of contents 1. CallRecorder applications and functions............................................................................... 5 2. Important information ............................................................................................................ 6 2.1 Legal advice on recording conversations .......................................................................... 6 2.2 Connecting to telephone lines ...........................................
BEYERTONE® AG www.beyertone.com 7. Special settings and software updates................................................................................ 49 7.1 CR-100 USB configuration and settings.......................................................................... 50 7.2 CR-200 configuration and settings .................................................................................. 55 7.3 Software updates...........................................................................................
BEYERTONE® AG www.beyertone.com 1. CallRecorder applications and functions In the CallRecorder you have purchased a powerful and convenient accessory for your telephone that allows you to make optimum-quality recordings of your conversations. It also enables you to manage the recordings in a clear and structured way on your PC. As a stand-alone solution, the CallRecorder is a cost-effective alternative to complicated centralised systems.
BEYERTONE® AG www.beyertone.com 2. Important information Please read the following advice carefully before installing and taking your CallRecorder into operation. 2.1 Legal advice on recording conversations Please ensure you comply with the relevant legal provisions regarding the recording of conversations and/or telephone conversations (which may vary from country to country).
BEYERTONE® AG www.beyertone.com 2.3 Safety precautions • The CallRecorder should not be used in areas where the temperature is below 5°C or above 45°C. Condensation must be avoided, i.e. if you move the unit from a cold environment into a warm one, wait at least an hour for any moisture that may have formed on its internal components to dry out. • For safety reasons, CallRecorder units must not be installed or used in bathrooms or any other damp areas.
BEYERTONE® AG www.beyertone.com 3. Installing the appliance First check that you have got all of the parts listed under ‘What comes with the CallRecorder’ and then install the unit as per the instructions in section 3.2 ‘Connecting the appliance’. 3.1 What comes with the CallRecorder The box your appliance came in should have contained the following: • The CR-100 USB or CR-200 appliance • An RJ11 cable with two large 6/4 Western plugs (approx. 1.
BEYERTONE® AG www.beyertone.com 3.2.1 • Connecting to telephones with a handset cable Basic view / position of the connections on the back of the unit enclosure: Power USB Handset Line Control 1. Pull out the handset cable plug on the side of your telephone. 2. Plug the free end of your handset cable in either of the CallRecorder unit’s two ‘Handset’ sockets. 3. Insert one of the plugs of the supplied RJ6 cable (small Western jack) into the CallRecorder unit’s other ‘Handset’ socket. 4.
BEYERTONE® AG www.beyertone.com 3.2.2 • Interfacing to the telephone’s analogue connection line Basic view / position of the connections on the back of the unit enclosure: Power USB Handset Line Control analogue telephone port 1. Assure yourself that your telephone port is an analogue extension port (a/b port). 2. Pull out the plug of your telephone connection cable on the side of your telephone. 3.
BEYERTONE® AG www.beyertone.com 3.2.3 CallRecorder settings Before you make your first recordings, there are just a few settings you might need to make on your CallRecorder appliance. You may not be able to determine the correct setting for some of the switches or jumpers described below until you start to make your first recordings. Nevertheless, it is best to familiarise yourself now with where the switches are located and how they work.
BEYERTONE® AG www.beyertone.com • Wire selection for handset / line connection (internal jumpers with CR-200) As handset and telephone connection cables can be wired in different ways, the CR200 is universally adaptable. If, when making your first recordings, you discover, that when you connect for example the handset, the volume difference between you and the other person is too big, you can pull jumpers inside the unit.
BEYERTONE® AG www.beyertone.com • Switching to microphone (‘Mic off-on’ switch) You can use the CallRecorder not only to record telephone conversations but also, using the built-in microphone, to record in-room conversations, such as group discussions. To do this, simply move the ‘Mic off-on’ switch to the ‘on’ position, which is indicated by a yellow LED on the front panel. For a guide on further use of this feature, please see section 4.4 or 5.4.
BEYERTONE® AG www.beyertone.com 3.2.4 Other connections on the CallRecorder The CallRecorder has a built-in loudspeaker, via which a monitor function is provided, i.e. enabling telephone conversations to be output, with or without being recorded, if, for example, the telephone does not have its own built-in speaker. (So-called ‘hands-free’ conversations are, however, not possible via the CallRecorder.
BEYERTONE® AG www.beyertone.com 3.2.5 • Connecting by USB to your PC (CR-100 USB) Basic view / location of connections on the back of the unit enclosure: Power USB Handset Line Control Now create a connection between the CR-100 USB unit and your PC or laptop. To do this, use the USB cable supplied: 1. Start up your PC or laptop and wait until the operating system has completely loaded (i.e. until your PC is ready for use). 2.
BEYERTONE® AG www.beyertone.com 3.2.6 Operation of the USB flashdrive stick (CR-200) The CR-200 records the phone calls - without a PC running online - directly to the USB flashdrive plugged into the CallRecorder. Insert the Flashdrive delivered with the unit into the socket “USB” on the rear panel of the device. For the use of the USB flashdrive stick, please note the following: • For recordings, a memory capacity of approx. 500 KB is needed per minute.
BEYERTONE® AG www.beyertone.com IMPORTANT NOTES: • Never pull out the flashdrive stick during a recording (status LED is red). By doing so, the current recording will be damaged, and the flashdrive my have to be formatted again before further use. Always stop a recording running before pulling out the flashdrive stick. • The CR-200 automatically stops recording, when the minimum limit for free capacity is reached (see section 7.2).
BEYERTONE® AG www.beyertone.com 3.3 Installing the software For the operation of the CallRecorder units you need the CallRecorder PC software. This can be found on the CDROM or flashdrive stick supplied. You can also download the latest versions from www.beyertone.com from the “Support“ area free of charge. The PC software from version 4.0 is the same for both variants of the CallRecorder.
BEYERTONE® AG www.beyertone.com • ‘Configuration ►’: • ‘Hardware’: Settings of the CallRecorder unit • ‘Software’: The PC software’s settings and options • ‘Info’: Information about the PC software version • ‘Lock menu’: Protection against access with optional password (see section 3.3.4) • ‘Exit program’: Close the software NOTE: Recordings can be made with the CR-100 USB only when the PC software is running.
BEYERTONE® AG www.beyertone.com You will find the COM port number’s entry in the system controls as follows: 1. Click on ‘Start ► Settings ► Control panel’. 2. In ‘Control panel’ open ‘System’. 3. Select the ‘Device manager’ tab or the ‘Hardware’ tab and click there on the ‘Device manager’ button. 4. Expand the ‘Ports (COM & LPT)’ entry in the list by clicking on the ‘+’ symbol on that line. 5. You will now see the ‘USB Serial Port - CR 100 USB (COM x)’ entry.
BEYERTONE® AG www.beyertone.com 3.3.4 Entering the COM port number (CR-100 USB) Start up the PC software and open ‘Configuration / Software’ from the menu (right click on the symbol in the task bar). In ‘Settings’, click on the ‘General’ tab and under ‘COM Port’ in the ‘USB interface’ section enter your CR-100 USB unit’s COM port number, as ascertained from the Windows control panel (see section 3.3.3).
BEYERTONE® AG www.beyertone.com 4. Getting started and recordings with the CR-100 USB NOTE: This entire chapter is about handling the CR-100 USB for recordings directly to the PC or laptop via USB-connection. Once you have connected your CR-100 USB unit as per section 3 and installed all of the required software components, you can start using it and experimenting with your first recordings. If it is not already running, start up the software.
BEYERTONE® AG www.beyertone.com 4.1 Basic software settings Open ‘Configuration / Software' via the menu (right click on the CallRecorder symbol on taskbar) and before making your first recording check the following settings, changing the entries if necessary.
BEYERTONE® AG www.beyertone.com You set up under ‘Audio format’ whether the recording should be made in the standard WAV format (with a ‘.wav’ file extension) or in the encoded CallRecorder format (with a ‘.cra’ file extension). Standard WAV files can subsequently be played back over any PC fitted with a soundcard. Encoded files are given a password and can only be subsequently listened to via the PC software’s archive function, after entry of the password.
BEYERTONE® AG www.beyertone.com The dialog window ‘Call details’ additionally brings the option to enter the name of the other party, the name of their company and a short note (max. 90 characters) after the end of a recording. NOTE: You can use the name, company and note entries as search criteria if you later need to find a recording again via the archive function. Using this dialog can therefore be very useful and is something we strongly recommend.
BEYERTONE® AG www.beyertone.com 4.2 Recording telephone conversations Having now installed your CR-100 USB unit and the PC software and made the main settings (see section 4.1), you can now start to record telephone conversations. To do this, the PC software must be running and the CR-100 USB unit must have an active connection to your PC or laptop (the yellow ‘USB’ LED on the appliance should be lit up and the symbol on the taskbar should be coloured green).
BEYERTONE® AG www.beyertone.com NOTE: If you have connected your CR-100 USB to your telephone’s analogue exchange line, you should possibly avoid using your CR-100 USB unit’s fully automatic start feature, as if you did your recordings of outgoing calls would also include e.g. dialling as MF tones. Therefore either deactivate the ‘Start recording automatically’ option in the configuration for the CR-100 USB unit itself (see section 7.
BEYERTONE® AG www.beyertone.com Provided that you have activated a ‘Call details’ option in recording settings, another dialog window now appears that lets you record additional information, such as the name of the other party, their company name and a short note (max. 90 characters) on the subject matter of the conversation. NOTE: You can later use the entries recorded here as search criteria to look for a recording via the archive function. If encoded file saving in the .
BEYERTONE® AG www.beyertone.com You use the ‘Monitor’ button on the CR-100 USB to turn the speaker function on and also to select the desired volume level. Each press increases the volume by one level, of which there are 4 in total. After you have reached the top level, if you press the button again this switches the monitor function off. You can also turn the monitor function off from any other volume setting, by holding the button down for a second.
BEYERTONE® AG www.beyertone.com 4.5 TAPI control If you’re using the CR-100 USB on a telephone which is connected to a telephone system and if your PC is connected to the telephone system by a so called “TAPI” interface (which e.g. enables dialling telephone numbers from the PC), then you can also control the CR-100 USB via the TAPI interface. This e.g.
BEYERTONE® AG www.beyertone.com NOTE: With call indication enabled via TAPI, the call-detection and call-end-detection via the CR-100 USB (audio control) will be ignored, because now the control of the recording is done via the TAPI control. Additionally, you can now display changes of the TAPI status in the dialog window of the CR-100 USB by clicking ‘Display line state”.
BEYERTONE® AG www.beyertone.com 5. Getting started and recordings with the CR-200 NOTE: This entire chapter is about handling the CR-200 for recordings on the USB flashdrive stick without a PC or Laptop connected. Once you have connected your CR-200 unit as per chapter 3 and installed all of the required software components, you can start using it and experimenting with your first recordings. Insert the USB flashdrive stick into the device an power it on.
BEYERTONE® AG www.beyertone.com There are two important indicator lights on top of the CR-200 unit: • the status LED (red/green/yellow) • the USB LED (yellow) The indicators will show the unit’s status at any time. The LED lights have this meanings: Status LED: Indication Meaning Q yellow waiting for flashdrive stick / starting the flashdrive stick Q green unit ready Q red recording active Q red flashing after recording timeout for discarding function (see 5.
BEYERTONE® AG www.beyertone.com 5.1 • Settings of the unit / date and time Date and Time The CR-200 records phone calls indepently of a PC or laptop on the USB flashdrive stick inserted. To be able to memorise also the time and date the recording took place, the CR-200 has a built-in realtime clock. This clock has to be set to the actual time - at when taking the unit into operation for the first time. To set the clock, you can generate a file „TIME.DAT“ using the CallRecorder PC software.
BEYERTONE® AG www.beyertone.com NOTE: The default password, which is used for all recordings, is ‘1234’. Be sure to change this to a password of your own. If possible, use a combination of letters and numbers. 5.2 Recording telephone conversations Having now installed your CR-200 unit and the clock and optionally an individual configuration set, you can now start to record telephone conversations.
BEYERTONE® AG www.beyertone.com 4. Playing back recordings Recordings, that have been made with the CR-200, have to be imported from the USB flashdrive stick to your PC or laptop by means of the CallRecorder PC software first. To do so, and for easy searching and playback of recordings, use the archive function, which is described in detail in chapter 6. 5.
BEYERTONE® AG www.beyertone.com 5.4 Recording in-room conversations The CR-200 has an integrated microphone that enables you to record not only telephone conversations but also in-room conversations, i.e. meetings and round-table discussions, for example. To make an in-room recording, you have to move the ‘Mic’ switch on the CR-200 into the ‘on’ position (see section 3.2.3, also regarding the connection of an external microphone).
BEYERTONE® AG www.beyertone.com 5.5 External Control With the CR-200 the start-stop-control of the recording can alternatively be controlled by external signals. Two ways are possible: • Control via analogue telephone line • Control via external contact Control via analogue telephone line can be done, if the CR-200 is connected within an analogue line as described in chapter 3.2.2. Activating the „Control“ input as described in chapter 7.
BEYERTONE® AG www.beyertone.com 6. Playing back recordings For playing back recordings of the CallRecorder, you need the CallRecorder PC software. For installation, please refer to chapter 3.3.1. NOTE: With the CR-100 USB you can play back recorded conversations via your PC / laptop’s soundcard or – especially if your PC has no audio facility – via the CR-100 USB unit’s built-in loudspeaker.
BEYERTONE® AG www.beyertone.com 6.1 Import of recordings from the USB flashdrive stick (CR-200) While the CR-100 USB directly records files onto the PC, the CR-200 will save recorded files independently on a USB flashdrive stick. For playing back and archiving these recordings, you first have to import them into the archive of the CallRecorder software. To do so, please proceed as follows: 1.
BEYERTONE® AG www.beyertone.com 3. Import files Under Path now choose the drive that represents the USB flashdrive stick, which is inserted in your PC/laptop. Under Files you will see the list of recordings saved in „.CRB“-format on the flashdrive. You may Select all recordings or only certain files from the list.
BEYERTONE® AG www.beyertone.com 6.2 Recordings in the ‘Archive’ window Looking for a particular recording, playing back recordings, editing the additional details and other useful functions are all done via the ‘Archive’ window, which you can open via the corresponding ‘Archive’ item in the menu (right click on the CallRecorder symbol on the taskbar). NOTE: To have the e-mail profile requested when opening the archive see section 6.3.
BEYERTONE® AG www.beyertone.com • ‘Record’: • ‘Edit’: Edit the additional information about the recording * (button: • ‘Play’: Listen to the recording * (button: • ‘Send to’: Send recording by e-mail as a file attachment * (button: • ‘Convert to…’: Encode / decode recording * (button: • ‚Dial number‘: only available with TAPI-function (section 4.
BEYERTONE® AG www.beyertone.com 2. Edit a recording Whenever the desired record is highlighted in the list, you are able to edit it. The ‘Edit record’ option lets you retrospectively record additional information such as the name and company of the other party in the conversation and/or to edit or add to the additional information that has already been saved (especially by recordings imported from the CR-200).
BEYERTONE® AG www.beyertone.com 3. Playing back a recording If you have highlighted a recording in the list of records and click ‘Play’, then - after password entry and file conversion in the case of encoded files - the playback window opens up: • The ‘Playback’ window (options enabled): As well as the ‘File’ name of the selected recording you will initially see details of the playback’s current ‘Position’ and of its ‘Length’.
BEYERTONE® AG www.beyertone.com To the right, next to the playback controls, there are three buttons that allow you to enable the replay of a given excerpt of the recording. These functions can, for instance, be very useful if a transcription of the recording needs to be made. During playback of a recording, click on the ‘[…]’ button to start an endless, looped replay of a short section, starting from the current position.
BEYERTONE® AG www.beyertone.com 6.3 Sending recordings by e-mail If your PC or laptop has an e-mail profile set up, you can send recordings as e-mail file attachments from the archive facility. In order to be able to use the e-mail function, first please make the following required settings. To do this, open ‘Configuration / Software’ from the menu (right click on the CallRecorder symbol on the taskbar).
BEYERTONE® AG www.beyertone.com Under ‘Subject’, you are able to format the subject line that you want your CallRecorder’s archive function to transfer to your e-mail programme along with the attached recording. Under ‘Parameter’, select the data fields that you want to use and add these to the sample line (‘Text’) by clicking the ‘Insert’ button. Data fields are identified by square brackets. Add to these, if you want, with your own text. An example line for the output is shown underneath.
BEYERTONE® AG www.beyertone.com 7. Special settings and software updates Both the CR-100 USB and the CR-200 can - if required - be set with individual parameters differing from the delivery status. To do so, the CallRecorder PC software is needed to create the individual settings and transfer them to the device. The way of doing is different for both product versions: • With the CR-100 USB the configuration is directly transmitted via USB cable to the unit.
BEYERTONE® AG www.beyertone.com 7.1 CR-100 USB configuration and settings You can configure the CR-100 USB’s properties and parameters differently to the factory settings and thus adapt them to your individual needs. To configure the device, open the ‘Configuration / Hardware’ menu item (right click on the CallRecorder symbol on the taskbar).
BEYERTONE® AG www.beyertone.com • The ‘Device’ tab: After the parameters have been loaded, the ‘Device name and type’ and the version of the ‘System hard- and software’ are displayed under ‘System information’. The ‘Lock keys’ function allows you to disable control of the CR-100 USB from the device itself. It can then only be controlled from the PC.
BEYERTONE® AG www.beyertone.com • The ‘Record’ tab: ‘Enable call detection’ in the ‘Start’ section lets you choose whether a start trigger is automatically produced by the CR-100 USB whenever the acoustic signals on the telephone exceed a certain threshold. In the PC software this can automatically trigger the start of a recording or automatically launch the record dialog window.
BEYERTONE® AG www.beyertone.com NOTE: You should disable both automatic call detection and automatic call-end detection for recordings made with the built-in microphone. If the CR-100 USB unit is connected to an analogue telephone extension line via the ‘Line’ socket you should not set it up to start recording fully automatically. Instead, you should start the recording manually when the conversation actually begins.
BEYERTONE® AG www.beyertone.com • The ‘Telephone’ tab: By moving the ‘Sensitivity’ slider you set up here how sensitive the reaction of the CR100 USB should be for generating an automatic start trigger for the automatic ‘Call detection’ function. Under ‘Call end’, you can set for how long ‘Silence’ has to be detected in order to stop the recording automatically. Only change these two parameters if the unit’s automatic mode is not working satisfactorily.
BEYERTONE® AG www.beyertone.com 7.2 CR-200 configuration and settings You can configure the CR-200’s properties and parameters differently to the factory settings and thus adapt them to your individual needs. To configure the device, open the ‘Configuration / Hardware’ menu item (right click on the CallRecorder symbol on the taskbar).
BEYERTONE® AG www.beyertone.com • The ‘Device’ tab: The ‘Device name and type’, the version of the ‘System hard- and software’ and the ’Free memory’ on the USB flashdrive stick are displayed under ‘System information’, if the “INFO.TXT” file has been imported from the flashdrive stick before by clicking the button . (The maximum display for the memory available is 136:31, which corresponds to a 4 GB flashdrive). The ‘Lock keys’ function allows you to disable the buttons on the CR-200.
BEYERTONE® AG www.beyertone.com • The ‘Record’ tab: ‘Enable call detection’ in the ‘Start’ section lets you choose whether the recording of the CR-200 starts automatically, whenever the acoustic signals on the telephone exceed a certain threshold. The ‘Manual start/stop’ via the red button on the device can also be activated or deactivated. Checking ‘Enable speaker’ predetermines that the CR-200’s monitor function will be automatically activated.
BEYERTONE® AG www.beyertone.com • The ‘Play’ tab: Set the default here for the ‘Volume’ at which the CR-200 unit should start off when in monitor mode via the built-in loudspeaker (in each case you can adjust the volume through a range of levels by pressing the ‘Monitor’ button). © X-2007 BEYERTONE AG CR-200 / CR-100 USB Ver.
BEYERTONE® AG www.beyertone.com • The ‘Telephone’ tab: By moving the ‘Sensitivity’ slider you set up here how sensitive the reaction of the CR200 should be for the automatic ‘Call detection’ function. Under ‘Call end’, you can set for how long ‘Silence’ has to be detected in order to stop the recording automatically. Under Memory management you can adjust, at which thresholds the „Status“ LED will show ’memory low’ and ’memory full’.
BEYERTONE® AG www.beyertone.com 7.3 Software updates Both the CallRecorder’s system software and the PC software are constantly being further developed and enhanced. You can perform an update at any time to keep your installation totally up to date. You may also be asked by technical support to update your software in order to set up specific functions. 7.3.1 Updating the PC software You can always find the latest PC software for the CR-100 USB and the CR-200 on the www.beyertone.
BEYERTONE® AG www.beyertone.com 8. Troubleshooting 8.1 No USB connection to the PC (CR-100 USB) • Is the CR-100 USB unit’s USB driver installed correctly? (section 3.3.2) • Is the device receiving power? (green ‘Power’ LED, section 3.2.5) • Is the PC software running? (sections 3.3.1 and 4) • Is the COM port’s current number entered in the PC software? (sections 3.3.3 and 3.3.4) 8.
BEYERTONE® AG www.beyertone.com 9. Technical data • The CR-100 USB Ver. 2 appliance USB port type B socket, USB 1.1 standard; for PC USB port with 5 volt power supply Line / Handset input high impedance / symmetric / galvanically isolated Ext. Microphone input 3,5mm stereo jack for Elect.-Cond.-Microphone (3 mVss in 1 kOhm) Headphones output 3.5mm mono/stereo jack socket, max. 1.4 Veff (20 mW into 100 ohms) Control input 3.5mm jack socket for dry contact*, Uo = 5V / max.
BEYERTONE® AG www.beyertone.com • Windows software Operating systems Required disk capacity Windows 98SE / Windows ME / Windows 2000 / Windows XP, in each case with Internet Explorer, version 5.5 or newer c. 10MB free hard drive memory for software, c. 500KB per minute of recorded conversation ‘Windows’ is a registered trademark of the Microsoft Corporation.
BEYERTONE® AG www.beyertone.com BEYERTONE AG Max-Volmer-Str. 29 D-40724 Hilden/Germany Tel.: +49 (0) 2103 / 2480-0 Fax: +49 (0) 2103 / 2480-40 info@beyertone.com www.beyertone.com © X-2007 BEYERTONE AG CR-200 / CR-100 USB Ver.