SOUNDGate 2 INSTRUCTIONS FOR USE
Congratulations on the purchase of your new SoundGate 2. Your SoundGate 2 device allows you to connect wirelessly between your hearing instruments and a wide range of audio devices via Bluetooth®. Whether communicating wirelessly via your mobile telephone device or streaming audio through your television, computer, or MP3 player, this guide will offer the instructions necessary to get you on your way to better hearing. Please read the entire contents of this booklet before using your SoundGate 2 device.
Instructions for Use The following models are covered by these instructions: SoundGate 2 The SoundGate 2 is intended to be used as: 1. A remote control of your hearing instruments. SoundGate 2 may be used as a remote control, enabling you to adjust the hearing instrument volume control and listening programs. 2. A streaming interface between external audio devices and your hearing instruments. The SoundGate 2 may be connected to a large range of audio devices (mobile telephones, TV, etc.
TABLE OF CONTENTS General Warnings and Safety Guidelines 8 Introduction 11 Getting Started 14 Battery Indication 16 Battery Life 18 Attaching the Neck Strap 20 Wearing the SoundGate 2 22 Use of the Protective Skin 23 Microphone 24 SoundGate 2 Operation 25 Turning your SoundGate 2 ON and OFF 26 Volume and Program Adjustment 28 Pairing to a Mobile Telephone or other Bluetooth® Devices 30 Using with a Mobile Telephone 33 5
Using with an MP3 Player or Computer 38 Wired Connection 40 Using the Telephone Coil 42 SoundGate 2 Wireless Range 44 Visual Indicators 47 Troubleshooting 51 Maintenance 58 International Warranty 59 Information to the User Regarding the Radio Communication Part of the Device 61 Declaration of Conformity 64 Information and Explanation of Symbols 65 Service 70 7
General Warnings and Safety Guidelines Familiarize yourself with the following general warnings before using your SoundGate 2 device. Hazard Warnings SoundGate 2 is not a toy and should be kept away from children and anyone else who might swallow parts or otherwise cause injury to themselves. Special attention should be paid to the smaller components in order to prevent swallowing or choking. If a part is swallowed, see a doctor immediately.
If by accident the neck strap should get caught on something while the user is wearing it, the neck strap is constructed to break automatically. Therefore, never try to shorten or modify the neck strap in an unauthorized way. The neck strap should not be used for children who weigh less than 11 kg (24 lbs). Using SoundGate 2 with a mobile telephone while driving may be distracting. If traffic laws or driving conditions demand it, pull off the road and park your vehicle prior to making and answering calls.
·· Please contact the manufacturer of your implantable device for information about the risk of disturbance. ·· Immediately remove the SoundGate 2 if interference is suspected. Do not use SoundGate 2 and seek advice. Interference can also be caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges. The safe use of the SoundGate2 with the Auxiliary input cable is determined by an external signal source.
Introduction The following items are included within your SoundGate 2 package and will be covered within this instruction guide: SoundGate 2 8 2 Neck strap SN2_ILLU_Neckloop_HI SN2_ILLU_Overview_HI 3.
Charger cradle Protective skin 6.
SoundGate 2 Overview 1 2 3 4 5 Power on/off LED indicator Volume control Auxiliary input key TV key 4 6 7 8 9 10 5 Phone key Microphone inlet Neck strap jacks 3.
Getting Started The SoundGate 2 contains a rechargeable battery. Ensure your battery is completely charged prior to using your SoundGate 2. Charging the Battery The SoundGate 2 should be charged daily to ensure sufficient battery life during normal hours of operation. The SoundGate 2 can be charged in the following ways: ·· Connect the power adapter to the micro-USB charger jack on the SoundGate 2. Then plug the power adapter into a wall socket.
·· Connect the USB charging cable to the micro-USB charger jack on the SoundGate 2. Then plug the opposite end into the USB port on your computer. ·· Plug the power adapter into the micro-USB jack 10 cradle. Then plug the power of the charger adapter into a wall socket, and mount your SoundGate 2 into the cradle with the Power key facing up.
Battery Indication The LED indicator on the top of your SoundGate 2 will help you monitor the status of your battery life and/or charging. LED Indication Status Green Battery status is OK Red Battery life is low (approx. 20 minutes remaining) Red (pulsing every 2 – 3 seconds) Battery life is critically low (approx.
LED Indication Status Green (flashing) Battery is connected to a power source and actively charging Green Battery is charged completely (SoundGate 2 powered ON) OFF Battery is charged completely (SoundGate 2 powered OFF) SN2_ILLU_GreenLedFlashing_HI SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI 17
Battery Life The battery life of your SoundGate 2 device depends on the type and duration of usage. The table below indicates the maximum time a completely charged SoundGate 2 battery will run for various functions. Function Maximum Battery Life (hrs) Stand-by up to 60 hours Streaming audio with neck strap attached up to 10 hours Battery charge time 2 hours Stand-by mode is when the SoundGate 2 is powered ON but is not actively being used.
The rechargeable battery should not be drained completely. Keeping the battery fully charged will prolong its life. You cannot replace the battery yourself. Please return the device to your hearing care professional for service, if necessary.
Attaching the Neck Strap It is recommended to use your neck strap at all times when streaming audio from the SoundGate 2. The neck strap serves as an antenna and helps direct the audio signal to your hearing instruments. Insert both ends of the neck strap into the neck strap jacks of your SoundGate 2, as shown below. When the neck strap is inserted completely, it will click.
17 SN2_ILLU_NeckStrapAttach_HI Using SoundGate 2 without the neck strap requires more power – consequently maximum streaming time is reduced to 5 hours on one full battery charge.
Wearing the SoundGate 2 Please use the guidelines below to determine how your SoundGate 2 should be worn for different types of use.
Use of the Protective Skin A protective skin is included in your SoundGate 2 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions. To use, insert the SoundGate 2 completely into the protective skin as indicated below. 6.2 Clean your protective skin with soap and warm water, and ensure it is completely SN2_ILLU_ProtectiveSkinInsert_HI dry before reinserting your SoundGate 2 device.
Microphone The microphone in the SoundGate 2 is only active during streamed phone calls. In all other situations the microphone is turned off. To ensure optimal sound quality for the person you are speaking with during streamed phone calls, it is recommended to position the SoundGate 2 microphone 10 – 30 cm (4 – 12 inches) from your mouth.
SoundGate 2 Operation Your SoundGate 2 can be used in many ways to improve communication and add convenience for daily listening. Whether using the SoundGate 2 as a remote control to change your hearing instrument volume settings and listening programs or streaming audio from Bluetooth® enabled devices, the following pages will help you to become better acquainted with your SoundGate 2 operation.
Turning your SoundGate 2 ON and OFF Press the SoundGate 2 Power key for approximately 2 seconds to turn your SoundGate 2 device ON/OFF. The LED indicator on the top of the SoundGate 2 will be green when your device is powered ON with a charged battery. The LED indicator will be off when your SoundGate 2 is powered OFF. If the SoundGate 2 is powered OFF and its battery is being charged, the LED indicator will flash green.
LED Indicator SoundGate 2 Status Power ON with charged battery Power OFF Power OFF with connected power source SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI SN2_ILLU_GreenLedFlashing_HI 27
Volume and Program Adjustment The SoundGate 2 may be used to optimize your hearing instrument(s) volume control and listening program settings. Adjusting Volume SN2_ILLU_VolumeUpOrDown_HI 28 A short press to the SoundGate 2 Volume Up or Down key will adjust the listening volume in your hearing instrument(s).
Changing Programs If multiple listening programs have been 2 sec. configured, you may cycle forward or backward through the available programs by pressing and holding the SoundGate 2 Volume Up or Down key for approximately 2 seconds. SN2_ILLU_VolumeUpOrDownTwoSeconds_HI Note: When streaming audio, it is not possible to change listening programs. You must first disconnect from the streamed audio source.
Pairing to a Mobile Telephone or other Bluetooth ® Devices Before streaming audio to your hearing instruments, a secure connection must be established between the SoundGate 2 and a Bluetooth® enabled device (i.e. mobile telephone). Ensure the SoundGate 2 and Bluetooth® device to be paired are within one meter of each other during the pairing process. Prepare Bluetooth® Device for Pairing Refer to the manual of the mobile telephone or audio device and prepare the device for Bluetooth® pairing as instructed.
Activate Pairing on the Bluetooth Device When your Bluetooth® device searches for and locates the SoundGate 2, “SoundGate 2” will appear in the device display. Select the SoundGate 2 from your device menu and when prompted to enter a pin code, enter “0000”. Some devices may require you to select “Connect” in the display menu. Please refer to the manual of your Bluetooth® device for its specific instructions. The SoundGate 2 is capable of storing up to 8 paired devices at the same time.
Connecting to Paired Bluetooth® Devices When the SoundGate 2 has been paired and is within range of a Bluetooth® device, the devices will automatically locate each other. Use the appropriate button on your SoundGate 2 to activate to whichever Bluetooth® source you wish to listen to.
Using with a Mobile Telephone Your SoundGate 2 provides a Bluetooth® link between your hearing instrument(s) and your mobile telephone to act like a wireless headset. You should wear SoundGate 2 with the neck strap at all times when using with a mobile telephone. Once you have paired your mobile telephone to the SoundGate 2 as instructed above, the phone will automatically indicate that a Bluetooth® connection is active.
Answer an Incoming Phone Call You will hear a ringing tone in your hearing instruments when you receive phone calls to your Bluetooth® connected mobile telephone. The Phone key on your SoundGate 2 will also flash rapidly green. A short press to the SoundGate 2 Phone key will accept the incoming call. The Phone key will remain illuminated green as long as the call is active.
Transfer a Call back to the Mobile Phone When in a call, press and hold the SoundGate 2 Phone key for 2 – 3 seconds to transfer control of the call back to the mobile telephone. A subsequent 2 – 3 second press will return control to the SoundGate 2. Such call transfers typically must also be acknowledged/ accepted on the connected mobile phone. Mute Hearing Instrument Microphones SN2_ILLU_SoundgatePhoneKeyGreenPress_HI 2 sec.
End a Phone Call SN2_ILLU_SoundgatePhoneKeyNoLight_HI Reject an Incoming Phone Call 36 When a phone call is complete, a short press on the SoundGate 2 Phone key will terminate the call. The previous listening program or streaming state will resume. You may also end the call from your mobile telephone or wait for the person on the other end to terminate the call. The previous listening program or streaming state will also resume in this case.
Last Call Return To automatically prompt a call to the last number dialed from your paired Bluetooth® mobile phone, press and hold the SoundGate 2 Phone key for 2 – 3 seconds. Voice Dialing For connected mobile phones which support voice dialing, a short press on the SoundGate 2 Phone key will enable voice dial function.
Using with an MP3 Player or Computer The SoundGate 2 can be used to connect to audio sources such as MP3 players or personal computers either: ·· Via a wireless Bluetooth® connection, or ·· Via a wired cable connection Wireless Connection To hear music or audio wirelessly from e.g. an MP3 player or computer with built-in Bluetooth®, make sure the device has been paired to your SoundGate 2 (pages 30 to 32), that both devices are powered on, and are within range of eachother (< 10 meters).
1 32 Begin audio streaming by giving a short press to the SoundGate 2 Auxiliary input key. When audio streaming is active, the Auxiliary input key will illuminate orange. To end listening through the wireless source and resume theSN2_ILLU_AuxKeyPress_HI previous listening program or streaming state, give another short press to the Auxiliary input key.
Wired Connection The SoundGate 2 can be used with a wide range of audio devices via a wired connection also. Plug one end of the 3.5 mm stereo cable included with your SoundGate 2, into the appropriate 3.5 mm headset jack of the MP3, computer or audio source of choice. Plug the opposite end into the 3.5 mm auxiliary input jack of the SoundGate 2 as indicated below.
The SoundGate 2 has been linked to your hearing instrument(s) by your hearing care professional. The hearing instrument(s) will only accept remote control commands and audio streaming from the SoundGate 2 to which they are linked. This ensures that other hearing instruments cannot intercept phone calls or other audio from your SoundGate 2. Audio streaming is one-way communication from the SoundGate 2 to the hearing instrument(s).
Using the Telephone Coil The SoundGate 2 has a built-in induction loop receiver, which can be used to pick up audio information from auditoriums, churches or public buildings which have an installed audio loop. If you are unsure if a location has an audio loop installed, look for the universal symbol below. To activate and begin listening via an installed audio loop, press and hold the SoundGate 2 Auxiliary input key for 2 – 3 seconds.
To end listening through the looped source and resume the previous listening program or streaming state, give another 2 – 3 second press to the Auxiliary input key.
SoundGate 2 Wireless Range External Audio Device SoundGate 2 (Bluetooth®) The SoundGate 2 has a built in Bluetooth® receiver, which is used to receive audio signals from external communication devices that also use Bluetooth®. Mobile telephones, wireless headsets and laptop computers are all among the devices you may wish to stream audio from. See pages 30 to 32 of this manual for step by step instructions to pair your SoundGate 2 to a specific Bluetooth® enabled device.
also be affected by the quality of the other device’s antenna. 34 2 Hearing Instrument Range SoundGate The SoundGate 2 has a built-in wireless transmitter, which automatically streams audio information to your hearing instrument(s). SN2_ILLU_SoundgateToWorldViaBluetooth_HI In order to stream information without interruption, it is recommended to keep your SoundGate 2 unit and your hearing instrument(s) within a range of approximately 1 meter (40 inches).
Always wear the neck strap antenna while streaming audio from your SoundGate 2.
Visual Indicators Light Action Phone key Blinking GREEN Phone ringing TV Key Auxiliary Input Key Status Steady GREEN Active phone call No light No active calls Blinking ORANGE Pairing to TV Adapter Steady ORANGE Active streaming TV Adapter No light No streaming TV Adapter Fading ORANGE (Paired) Auxiliary source available SN2_ILLU_SoundgatePhoneKeyNoLight_HI Steady ORANGE Active streaming Auxiliary source, T-coil No light No streaming Auxiliary source, T-coil SN2_ILLU_TelevisionKeyNo
Light Action Status LED Indicator Blinking BLUE Bluetooth Pairing Mode Steady GREEN Battery OK Blinking GREEN Incoming phone call SN2_ILLU_NoLightLed_HI 48 Steady RED Battery is low Blinking RED Battery is critically low No light SoundGate 2 is OFF
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Troubleshooting Pairing Problem SoundGate 2 will not enter Bluetooth® pairing mode. The SoundGate 2 is powered OFF. My Bluetooth® device is not locating the SoundGate 2. The SoundGate 2 is out of range. Pairing was unsuccessful. The SoundGate 2 battery is critically low. The SoundGate 2 is already connected and within range of another active Bluetooth® device. The SoundGate 2 and/or Bluetooth® device was not in pairing mode when attempting to pair. The incorrect passcode was entered.
Solution Turn the SoundGate 2 ON. Recharge the SoundGate 2 battery. Ensure the paired SoundGate 2 and Bluetooth® device are within 10 meters of each other. Turn OFF any active Bluetooth® devices which have previously been paired to the SoundGate 2. Ensure the SoundGate 2 and Bluetooth® device are actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 2 Power key for approximately 5 – 6 seconds until the LED indicator flashes rapidly blue.
Phone Problem The SoundGate 2 Phone key does not blink when the phone is ringing, and there is no ringing indication in the hearing instruments. The SoundGate 2 and phone are not paired to each other. The Bluetooth® function and/or power are turned OFF on the SoundGate 2 or Bluetooth® phone. The SoundGate 2 battery is critically low. The SoundGate 2 Phone key is blinking when the phone is ringing but I hear not ringing indication in my hearing instruments. The SoundGate 2 is out of Bluetooth® range.
Solution Pair the SoundGate 2 and selected Bluetooth® phone (see pages 30 to 32). Ensure the SoundGate 2 and Bluetooth® phone are powered ON. Refer to the manual of your Bluetooth® phone to ensure Bluetooth® function is active. Recharge the SoundGate 2 battery. Ensure the SoundGate 2 and Bluetooth® phone are within the recommended 10 meters of each other. Ensure the SoundGate 2 and Bluetooth® phone are within the recommended 10 meters of each other.
Phone Problem The other party has difficulty hearing my voice on the phone. The SoundGate 2 microphone is not picking up your voice clearly. I have difficulty understanding the other party when I am in noisy environments. Environmental sounds interfere with speech understanding. Volume is insufficient. I hear beeps in my hearing instruments when operating my mobile phone. 54 The key press feature is activated in your mobile phone.
Solution Ensure the SoundGate 2 microphone is positioned within 30 cm / 12 inches of your mouth during wireless phone communication. Press and hold the Volume Up or Down key for 2 – 3 seconds to mute the hearing instrument microphones. Caution: Do not mute the hearing instrument microphones in listening situations that require your better hearing, e.g. traffic. Adjust the volume on your SoundGate 2 device to a sufficient volume to improve understanding.
Wired audio Problem There is no audio in the hearing instruments. The audio source needs to be turned on and connected to the SoundGate 2. Volume level is too high. Volume needs to be adjusted on the connected wired audio source. Charging Problem SoundGate 2 does The battery is drained not work even while completely. charging.
Solution Verify that the audio source is powered ON and the 3.5mm jack stereo cable is completely connected to both the SoundGate 2 and the selected device. Refer to the wired connection steps on page 40 of this manual. Adjust the volume on the audio source to a level that suits you. Solution The SoundGate 2 battery must be charged for at least 20 minutes before it can operate. For optimal use, avoid draining the battery completely.
Maintenance The SoundGate 2 requires a minimum amount of regular maintenance to ensure proper function. Wipe the SoundGate 2 daily with a dry or slightly damp cloth to remove any debris from its surface. The microphone opening and audio input ports must be kept free of dirt and debris at all times. The small cleaning brush for your hearing instrument(s) may be used to clean these areas. Do not submerge your SoundGate 2 or its neck strap into water or other liquids at any time.
International Warranty The Bernafon SoundGate 2 has a limited warranty, covering defects in materials and workmanship. This warranty covers the SoundGate 2 itself, but not accessories such as charger units, cable, etc. This warranty becomes invalid if a defect is a result of misuse or maltreatment. This warranty is void if non-authorized personnel have repaired the SoundGate 2. Please review the warranty card with your hearing care professional and make sure that your warranty card is completed.
electromagnetic radiation from hair dryers, electric shavers, etc. The SoundGate 2 complies with the international standards concerning electromagnetic compatibility.
Information to the User Regarding the Radio Communication Part of the Device Bernafon AG SoundGate 2 FCC ID U6XSGATE3 IC: 7031A-SGATE3 Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
·· Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
Declaration of Conformity This device is classified as accessory in Class I for medical devices and is in conformance with the essential requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. The radio communication part of the device complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE.
Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives. This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use. This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations. Important information for handling and product safety.
OPERATING CONDITIONS The product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use. The operating temperature for the SoundGate 2 is 10 – 45°C. TRANSPORT AND STORAGE CONDITIONS During transport or storage, the temperature should not exceed the limit value of – 25°/60° C .
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Service If the information listed on the previous pages did not solve a problem you are having with your SoundGate 2 device, please contact your hearing care professional. Do not attempt to repair your SoundGate 2 device yourself.
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Canada Bernafon Canada Ltd. 500 Trillium Drive, Unit 15 Kitchener, Ontario Canada N2R 1A7 Phone +1 519 748 6669 Toll Free +1 800 265 8250 contact@bernafon.ca Manufacturer Bernafon AG Morgenstrasse 131 3018 Bern Switzerland Phone +41 31 998 15 15 info@bernafon.ch www.bernafon.com New Zealand Bernafon New Zealand Ltd. Level 1, Building F 27-29 William Pickering Drive Albany, Auckland 0632 Toll Free 0800 44 22 57 Phone +64 9 415 7917 info@bernafon.co.
