Digital Projector User Manual CinePrime Series l W2700i / HT3550i V1.
Warranty and Copyright information Limited warranty BenQ warrants this product against any defects in material and workmanship, under normal usage and storage. Proof of purchase date will be required with any warranty claim. In the event this product is found to be defective within the warranty period, BenQ's only obligation and your exclusive remedy shall be replacement of any defective parts (labor included).
Table of Contents Warranty and Copyright information ................................................................................ 2 Important safety instructions .............................................................................................. 4 Introduction .......................................................................................................................... 7 Shipping contents .............................................................................................
Important safety instructions Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product. 1. Please read this manual before you operate your projector. Save it for future reference. 2. Do not look straight at the projector lens during operation. The intense light beam may damage your eyes. 3.
13. Always place the projector on a level, 9. Never replace the lamp assembly or any horizontal surface during operation. electronic components unless the projector is unplugged. - Do not use if tilted at an angle of more than 10 degrees left to right, nor at angle of more than 15 degrees front to back. Using the projector when it is not fully horizontal may cause a malfunction of, or damage to, the lamp. 10. Do not place this product on an unstable cart, stand, or table. The product may fall, 14.
17. Do not place liquids near or on the projector. 20. Do not place this projector in any of the Liquids spilled into the projector may cause it following environments. to fail. If the projector does become wet, - Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air disconnect it from the power supply's power around the projector. outlet and call BenQ to have the projector - Locations where temperatures may become serviced.
Introduction Shipping contents Carefully unpack and verify that you have all of the items shown below. If any of these items are missing, please contact your place of purchase. Standard accessories Projector Remote control with batteries Power cord Quick start guide QS01 Android TV dongle Android TV remote control with batteries Warranty card* • The supplied accessories will be suitable for your region, and may differ from those illustrated.
Projector exterior view 4 1 6 5 7 8 9 2 10 2 3 4 2 11 20 13 14 15 16 17 18 2 20 22 19 2 20 12 20 20 2 21 22 2 20 2 1. Lamp cover 12. RS-232 control port 2. Adjuster feet 13. USB Mini-B port (for firmware upgrades) 3. Projection lens 14. USB Type-A port (USB 3.0: 5V 1.5A media reader/drive, firmware download) 4. IR remote sensor 5. External control panel (See Controls and functions on page 9.) 15. HDMI 1/ HDMI 2 input port (Version 2.0b) 6. Lens shift wheel 16.
Controls and functions Projector & Remote control All the key presses described in this document are available on the remote control or projector. 1. OK Confirms the selected On-Screen Display (OSD) menu item. When Keystone OSD pops up, long pressing for 2 seconds to reset Keystone. 5 6 1 2 2. 3 Toggles the projector between standby mode and on. 7 4 POWER ON/ Off Toggles the projector between standby mode and on. 3. BACK Goes back to previous OSD menu, exits and saves menu settings. 4.
11. SOUND MODE Displays the SOUND MODE menu. 12. Picture quality adjustment keys (BRIGHT, CONTRAST, COLOR TEMP, COLOR MANAGE, GAMMA, SHARP) 18. CINEMA MASTER Displays the CinemaMaster menu. See CinemaMaster on page 30. 19. HDR Displays the HDR menu. Displays the setting bars for adjustments of the 20. Volume keys / appropriate picture quality values. Decreases or increases the projector volume. 13. DYNAMIC IRIS Selects a suitable DYNAMIC IRIS among the 21. 3D Displays the 3D menu. provided modes. 14.
Android TV remote control 4. Arrow keys ( , 1 2 3 5 6 , ) 7 Navigates up/down/left/right to select a desired ATV or projector OSD menu item. 8 When the input source is ATV: - Press left/right to play previous/next video and audio file under media playback. - Press and hold left/right to rewind/fast forward video and audio file under media playback. 9 10 11 5.
11. Source 16. Displays the source selection bar. Press and hold the Voice search / Voice assistant button to activate voice assistant. Hold this key and speak to the microphone at the top of the remote control while using voice assistant. 12. OK Confirms a selected item of ATV or projector OSD menu. When the input source is ATV, press OK to play or pause a video or audio file during media playback. 13. Voice search / Voice assistant 17. Volume keys Decreases or increase the projector volume.
Positioning your projector Choosing a location Before choosing an installation location for your projector, take the following factors into consideration: • Size and position of your screen • Electrical outlet location • Location and distance between the projector and the rest of your equipment You can install your projector in the following ways. 1. Front Table 2. Rear Table Select this location with the projector placed on the table in front of the screen.
Obtaining a preferred projected image size The distance from the projector lens to the screen, the zoom setting (if available), and the video format each factors in the projected image size. Projection dimensions 16:9 Screen diagonal Screen Center of lens H W Vertical Offset Projection distance • The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio Screen size Distance from screen (mm) Diagonal Min length H (mm) W (mm) 664 Max length (max. zoom) Average (min.
If your measured projection distance is 5000 mm, the closest match in the "Distance from screen (mm)" column is 4893 mm. Looking across this row shows that a 170'' (about 4.3 m) screen is required. • All measurements are approximate and may vary from the actual sizes.
• Consider the surrounding temperature where the projector is ceiling/wall mounted. If a heater is used, the temperature around the ceiling/wall may be higher than expected. • Read the user manual for the mounting kit about the range of torque. Tightening with torque exceeding the recommended range may cause damage to the projector and subsequently falling off. • Make sure the power outlet is at an accessible height so that you can easily shut down the projector.
Adjusting the projected image Adjusting the projection angle If the projector is not placed on a flat surface or the screen and the projector are not perpendicular to each other, the projected image becomes trapezoidal. You can screw the adjuster feet to fine-tune the horizontal angle. To retract the feet, screw the adjuster feet in a reverse direction. Do not look into the lens while the lamp is on. The strong light from the lamp may cause damage to your eyes.
Connection When connecting a signal source to the projector, be sure to: 1. Turn all equipment off before making any connections. 2. Use the correct signal cables for each source. 3. Ensure the cables are firmly inserted.
Operation Installing the QS01 Android TV dongle Follow the illustrations below to install QS01 Android TV dongle before use. Make sure that the lamp cover is installed back correctly after the dongle is plugged. Do not turn the power on with the lamp cover open. QS01 Android TV remote can also control the projector when QS01 Android TV Dongle is installed correctly. 1 2 3 a a HDMI b 4 5 6 b b a Starting up the projector 1. Plug the power cord. Turn on the power outlet switch (where fitted).
Step 1: Specify Projector Position. For more information about projector position, see Choosing a location. Step 2: Specify OSD Language. Step 3: Specify Vertical Keystone. 4. If you are prompted for a password, press the arrow keys to enter a 6-digit password. See Utilizing the password function on page 24. 5. Switch all of the connected equipment on. 6. The projector will search for input signals. The current input signal being scanned appears.
QS01 Android TV setup Before you start Check that you have: • A Wi-Fi internet connection • A Google Account Step 1: Press “OK” 3 seconds to pair your remote Step 2: Set up your device There are 3 options to set up your device: • Quick Setup using an Android phone • Using your phone or computer Operation 21
• Using your remote Step 3: Display Android TV home screen For more information, visit https://support.google.
Using the projector menus The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and settings. The OSD screenshots below are for reference only, and may differ from the actual design. Below is the overview of the OSD menu. 1 2 3 1 Main menu icon 4 Current input signal 2 Main menu 5 Status 3 Sub-menu 6 Press BACK to go to the previous page or to exit. 5 6 4 To access the OSD menu, press MENU on the projector or remote control.
Securing the projector Using a security cable lock The projector has to be installed in a safe place to prevent theft. Otherwise, purchase a lock, such as the Kensington lock, to secure the projector. You can locate a Kensington lock slot on the rear side of the projector. See item 9 on page 8. A Kensington security cable lock is usually a combination of key(s) and the lock. Refer to the lock’s documentation for finding out how to use it. Utilizing the password function Setting a password 1.
Changing the password 1. Go to SYSTEM SETUP: ADVANCED Menu > Password > Change Password. 2. Press OK. The message “Input Current Password” appears. 3. Enter the old password. • If the password is correct, another message “Input New Password” appears. • If the password is incorrect, the password error message will appear, and the message “Input Current Password” appears for your retry. You can press BACK to cancel the change or try another password. 4. Enter a new password. 5.
Presenting from a Media Reader The USB port on the projector allows you to browse the image and document files stored on a USB flash drive connected to the projector. It can elimate the need for a computer source. Supported files formats Video format • MPEG1 Audio format • MPEG1/2 Layer1 Photo format • JPEG Base-line • MPEG4 • MPEG1/2 Layer2 • JPEG Progressive • H.263 • FLAC • PNG non-interlace • Motion JPEG • PNG interlace • BMP Viewing files 1.
Menu operation Please note that the on-screen display (OSD) menus vary according to the signal type selected and the projector model you are using. The menu items are available when the projector detects at least one valid signal. If there is no equipment connected to the projector or no signal detected, limited menu items are accessible. PICTURE menu The projector is preset with several predefined picture modes so that you can choose one to suit your operating environment and input signal picture type.
• Load Settings From There is one user-definable mode if the current available picture modes are not suitable for your need. You can use one of the picture modes (except the User) as a starting point and customize the settings. 1. Go to PICTURE > Picture Mode. User Mode Management 2. Press / to select User. 3. Press to highlight User Mode Management and press OK. 4. Press to select Load Settings From and press OK. 5. Press to select a picture mode that is closest to your need. 6.
Color Temperature There are several preset color temperature settings available. The available settings may vary according to the signal type selected. • Preset: Selects a color temperature from among Normal, Cool, Lamp Native, or Warm. You can also set a preferred color temperature by adjusting the following options. • Red Gain/Green Gain/Blue Gain: Adjusts the contrast levels of Red, Green, and Blue. • Red Offset/Green Offset/Blue Offset: Adjusts the brightness levels of Red, Green, and Blue.
CinemaMaster • Color Enhancer: Allows you to fine-tune the saturation of colors with larger flexibility. It modulates complex color algorithms to flawlessly render saturated colors, fine gradients, intermediate hues and subtle pigments. • Flesh Tone: Provides a smart adjustment of hue only for calibrating people's skin color, not other colors in the image. It prevents discoloration of skin tones from the light of the projection beam, portraying every skin tone in its most beautiful shade.
DISPLAY menu Conceals the poor picture quality in the four edges. Overscan Adjustment The greater the value, the more portion of the picture is concealed while the screen remains filled and geometrically accurate. Setting 0 means the picture is 100% displayed. This projector features a 3D function which enables you to enjoy the 3D movies, videos, and sporting events in a more realistic way by presenting the depth of the images. You need to wear a pair of 3D glasses to view the 3D images.
INSTALLATION menu Projector Position Auto Keystone The projector can be installed on a ceiling or behind a screen, or with one or more mirrors. See Choosing a location on page 13. Corrects any keystoning of the image automatically. Adjusts the image size and focus and check that the projected image is free from distortion. Test Pattern There are several options to set the image's aspect ratio depending on your input signal source.
SYSTEM SETUP: BASIC menu Language Sets the language for the On-Screen Display (OSD) menus. Splash Screen Allows you to select which logo screen will be displayed during projector start-up. Auto Off Allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life. Direct Power On Allows the projector to turn on automatically once the power is fed through the power cord.
SYSTEM SETUP: ADVANCED menu Lamp Settings • Reset Lamp Timer: See Resetting the lamp timer on page 40. • Lamp Timer: See Getting to know the lamp hour on page 36. • HDMI Format Selects a suitable color range to correct the color accuracy. • Auto: Automatically selects a suitable color space and gray level for the incoming HDMI signal. • RGB Limited: Utilizes the Limited range RGB 16-235. • RGB Full: Utilizes the Full range RGB 0-255. • YUV Limited: Utilizes the Limited range YUV 16-235.
Returns all settings to the factory preset values. Reset All Settings ISF The following settings will still remain: Picture Mode, User Mode Management, Brightness, Contrast, Color, Tint, Sharpness, Advanced, Projector Position, Sound, Source Rename and Password. The ISF calibration menu is password protected and only accessible by authorized ISF calibrators.
Maintenance Care of the projector Cleaning the lens Clean the lens whenever you notice dirt or dust on the surface. Please be sure to turn off the projector and let it cool down completely before cleaning the lens. • Use a canister of compressed air to remove dust. • If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens cleaner and gently wipe the lens surface.
2. Equivalent Lamp Hour = ө hours A’ x X+ A’ xY+ A’ xZʳʳ өːʳʳʳʳʳʳ , if X Y Z X = lamp life spec of Normal mode Y = lamp life spec of Eco mode Z = lamp life spec of SmartEco mode A’ is the longest lamp life spec among X, Y, Z For Time used in each lamp mode shown in OSD menu: - Time used is accumulated and rounded down to an integer in Hours. - When time used is less than 1 hour, it shows 0 hours.
The following Lamp warning displays will remind you to change the lamp. Install a new lamp for optimal performance. Press OK to dismiss the message. It is strongly recommended that you replace the lamp at this age. The lamp is a consumable item. The lamp brightness diminishes with use. This is normal lamp behavior. You can replace the lamp whenever you notice that the brightness level has significantly diminished. Press OK to dismiss the message.
2. Loosen the screw(s) that secure the lamp cover on the side of the projector until the lamp cover loosens. 3. Remove the lamp cover from the projector. • Do not turn the power on with the lamp cover open. • Do not insert your fingers between the lamp and the projector. The sharp edges inside the projector may cause injuries 4. Remove the safety mylar. 5. Disconnect the lamp connector. 5 4 6. Loosen the screw(s) that secure the inner lamp. 7. Lift the handle so that it stands up. 6 7 8.
10. Tighten the screw(s) that secures the lamp. 11. Ensure the handle is fully laid flat and locked in place. 10 • Loose screw may cause a bad connection, which could result in malfunction. 11 • Do not over tighten the screw. 12. Connect the lamp connector. 13. Put the safety mylar back to the top. 13 12 14. Replace the lamp cover on the projector. 15. Tighten the screw that secures the lamp cover. • Loose screw may cause a bad connection, which could result in malfunction.
Indicators Light Status & Description System events System is in stand-by mode System is powering up System is under normal operation System is cooling down Downloading Colorwheel start fail Scaler reset fail Lamp life exhausted Lamp door is not closed Burn-In events Burn-in on Burn-in off Lamp events Lamp error in normal operation Lamp is not lit up Thermal events Fan 1 error (the actual fan speed is outside the desired speed) Fan 2 error (the actual fan speed is outside the desired speed) Fan 3 error (th
Troubleshooting The projector does not turn on. Cause There is no power from the power cord. Remedy Plug the power cord into the AC power jack on the projector, and plug the power cord into the power outlet. If the power outlet has a switch, make sure that it is switched on. Attempting to turn the projector on again during Wait until the cooling down process has completed. the cooling process. No picture Cause Remedy The video source is not turned on or connected correctly.
Specifications Projector specifications All specifications are subject to change without notice. Optical 12V DC x 1: Trigger for screen control Resolution 3840 x 2160 with XPR 1920 x 1080 without XPR RS-232 serial control 9 pin x 1 Display system 1-CHIP DMD Input terminals Lens F = 1.9 ~ 2.47, f = 12 ~ 15.6 mm Clear focus range 1.2m ~ 5.1m @ Wide, 1.3m ~ 4.9m @ Tele Lamp 245 W lamp Zoom ratio 1.3X Electrical Power supply AC100–240V, 3.4 A, 50–60 Hz (Automatic) Power consumption 350 W (Max); 0.
Dimensions 380 mm (W) x 127 mm (H) x 263 mm (D) 380 263 127 Unit: mm 44 Specifications
Timing chart Supported timing for HDMI (HDCP) input • PC timings Resolution 640 x 480 720 x 400 800 x 600 1024 x 768 1152 x 864 1024 x 576@60Hz 1024 x 600@65Hz 1280 x 720 1280 x 768 1280 x 800 1280 x 1024 1280 x 960 1360 x 768 1440 x 900 1400 x 1050 1600 x 1200 1680 x 1050 640 x 480@67Hz 832 x 624@75Hz 1024 x 768@75Hz 1152 x 870@75Hz 1920 x 1080@60Hz 1920 x 1200@60Hz 1920 x 1080@120Hz 3840 x 2160 3840 x 2160 Mode VGA_60 VGA_72 VGA_75 VGA_85 720 x 400_70 SVGA_60 SVGA_72 SVGA_75 SVGA_85 SVGA_120 (Redu
The timings showing above may not be supported due to EDID file and VGA graphic card limitations. It is possible that some timings cannot be chosen. • Video timings Timing Resolution 480i 480p 576i 576p 720/50p 720/60p 1080/24P 1080/25P 1080/30P 1080/50i 1080/60i 1080/50P 1080/60P 720 (1440) x 480 720 x 480 720 (1440) x 576 720 x 576 1280 x 720 1280 x 720 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 3840 x 2160 (Only HDMI 2.0 support) 3840 x 2160 (Only HDMI 2.
