4100_Ch4_eng 6/15/05 4 8:36 AM Page 1 Reference PROBLEMS AND SOLUTIONS TABLES Please use these tables if you encounter problems operating the system. Look in this section for a description of the problem before calling Bell ExpressVu Customer Service Call Centre. Many problems arise from basic misunderstandings of how the system works, especially when one is just becoming familiar with it. These tables address many problems, usually with a simple solution for each one.
4100_Ch4_eng 6/15/05 8:36 AM Page 2 User Guide ERROR MESSAGES IN THE MENUS What is Happening The receiver displays an “ERROR” message on the TV screen. ERROR message text: “The number of password entry retries has been exceeded. Please try again later.” Possible Reasons Why ERROR message text: “The front panel buttons are locked.” ERROR message text: The receiver is not receiving a “Unable to acquire signal.
4100_Ch4_eng 6/15/05 8:36 AM Page 3 Reference Problems and Solutions Tables 4 USING THE REMOTE CONTROL What is Happening You cannot find the remote control. Possible Reasons Why N/A The remote control may be missing batteries, the batteries may be incorrectly placed in the remote, or the batteries may be weak or dead. The batteries may be weak or When you press the remote dead.
100_Ch4_eng 6/15/05 8:36 AM Page 4 User Guide HEARING PROGRAM SOUND What is Happening Possible Reasons Why The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that you cannot hear it. The audio connections may not be properly connected. You hear a foreign language with a program. You may have programmed the receiver to select an alternate audio language.
4100_Ch4_eng 6/15/05 8:36 AM Page 5 Reference Problems and Solutions Tables The receiver front panel Power light is on, and there is a picture on the TV screen, but the picture: has sparkles or is grainy, has a herringbone pattern, lacks colour or vertical hold, or wobbles, or looks “washed out” or fuzzy. The TV set may not be working properly.
4100_Ch4_eng 6/15/05 8:36 AM Page 6 User Guide CHANGING CHANNELS What is Happening Possible Reasons Why You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. You are scanning up or down through the channels, and the receiver is skipping channels that you know you have purchased. You may have made a mistake entering the channel number, or the channel number you entered may be invalid.
4100_Ch4_eng 6/15/05 8:36 AM Page 7 Reference Problems and Solutions Tables 4 SETTING AND USING SECURITY LOCKS What to Do What is Happening Possible Reasons Why You set a lock (for example, a lock on programs by ratings), but the lock does not take effect. You forgot your password, so that you are unable to unlock the receiver. You have not locked the receiver. You must lock the receiver for any lock to take effect. You may not have written down the password, to keep it in a safe place.
4100_Ch4_eng 6/15/05 8:36 AM Page 8 User Guide USING THE TELEPHONE FOR VOICE/DATA/FAX What is Happening During a telephone call, you hear “clicks.” Possible Reasons Why The receiver may have tried to call Bell ExpressVu Customer Service Call Centre in order to send pay per view purchase information. When the receiver found that the telephone was busy, it automatically disconnected.
4100_Ch4_eng 6/15/05 8:36 AM Page 9 Reference Problems and Solutions Tables 4 USING EVENT TIMERS What is Happening Possible Reasons Why What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. You must enter the password before you can create an event timer for a locked program. To be able to set up an event timer for the program, first enter the password.
4100_Ch4_eng 6/15/05 8:36 AM Page 10 User Guide What is Happening Possible Reasons Why You set up a VCR Event You may not have turned the Timer, but the VCR does not VCR ON, inserted a tape, or record the program you want. rewound the tape. Or, the writeprotect tab on the tape may have been removed. If you use the receiver back panel RF of VHF connections in the wiring setup, you may not have set the receiver channel 3/4 setting and both the VCR modulator output and viewing channel to either 3 or 4.
4100_Ch4_eng 6/15/05 8:36 AM Page 11 Codes 4 DEVICE CODES FOR PROGRAMMING THE REMOTE These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases codes may operate some but not all buttons shown in this guide.
4100_Ch4_eng 6/15/05 8:36 AM Page 12 User Guide DEVICE CODES FOR PROGRAMMING THE REMOTE 573, 600, 610, 652, 654, 656, 659, 660, 664, 665, 666, 671, 672, 674, 677, 723, 724, 729, 733 Symphonic 632, 657, 662, 677, 692, 694 Tandy 521, 605 Tatung 509, 651, 663, 698, Technics 508, 673, 676 Techwood 523, 573, 652, 654, 660, 676 Teknika 504, 505, 512, 516, 523, 524, 525, 526, 534, 536, 541, 573, 644, 652, 653, 654, 655, 657, 658, 661, 662, 664, 665, 666, 670, 672, 675, 680, 681, 682, 685, 726, 727 Telefunken 6
4100_Ch4_eng 6/15/05 8:36 AM Page 13 Codes 4 DEVICE CODES FOR PROGRAMMING THE REMOTE DVD Player Codes Programming in AUX mode: Press 1 before entering the DVD code.
4100_Ch4_eng 6/15/05 8:36 AM Page 14 User Guide Notes Page 4-14