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Problem Solution The camera Refresh the device list by swiping down on your will not show smartphone. in the device list after Exit the app and login again. successful pairing. The camera appears offline. The WIFI network is not showing Re-insert the power adapter and restart the device as sometimes it can be caused by network instability. Make your WIFI network visible, the unit can’t show hidden networks. Check if the Wi-Fi frequency is 2.4GHz, this device can't support 5GHz network.
Problem Solution Won’t connect to the internet. Check to see if the WIFI password has been changed. The microphone isn’t working. Check the audio settings on your phone and allow the app to have access to the microphone. The video is not clear. Change the recording setting to HD to show the highest quality. Check to see if a microSD card has been inserted correctly. Can’t replay video. Only after 10 minutes of inserting the microSD, can the video be replayed.
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