Commented [GI1]: There are now 54 instances of Thuraya WE and 24 instances of Thuraya WE Why add the quote marks? Thuraya WE User Manual Draft rev K : 28 July 2017 ----------------------------------------------------------------------------------------------------------------------------- -- << FRONT COVER >> << Thuraya to add product image/branding >> << Inside front cover >> Thuraya Logo/branding/…. ? Thuraya Contact Details ? Support Help Sales Test number Version XX.
Contents INTRODUCTION ....................................................................................................................................... 4 SAFETY..................................................................................................................................................... 5 Personal radiation limits ..................................................................................................................... 5 FCC Notices ....................................
CONFIGURATION & SETTINGS .............................................................................................................. 23 User Control/Restrictions ................................................................................................................. 23 Dashboard ......................................................................................................................................... 23 WE Service Restrictions........................................................
INTRODUCTION << This introduction is for Thuraya to author and match to their media releases and brochures>> A Wi-Fi Hotspot device capable of connecting to Thuraya’s Satellite Network and their 3G / 4G (LTE) Network roaming Partners Key services • Broadband data up to 384kbps • Circuit switched voice over satellite • VoIP • SMS • Dual mode, Satellite or LTE communication. Using the smart phone application, the user will communicate with Thuraya WE via Wi-Fi.
SAFETY PERSONAL RADIATION LIMITS • • • • • • • Thuraya WE is a low power radio transmitter and receiver. When it is ON, it receives and sends out radio frequency (RF) signals Thuraya WE has an in-built transceiver and active antenna. This antenna transmits RF energy. International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help The Thuraya WE contains two FCC modular certified items with FCC ID: XPYTOBYL210 (3G/4G cellular module) and FCC ID: XF6-RS9113SB (Wi-Fi module). Both modules are internal to the product and are not user accessible. These FCC ID’s can also be found written on the device label.
EMERGENCY CALLS The ability to make an Emergency Call with a missing, invalid or locked SIM is Network dependent and may not be supported ESD To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before touching any user interface ports: USB, SIM or Power. HANDLING Due to the nature of the tilting antenna, avoid putting your hand or any object between the housing and the antenna.
GETTING STARTED DEVICE OVERVIEW BOX CONTENTS Thuraya WE (device) SIM card adapters User Manual AC plug pack (includes four international adapters) External Power The Thuraya WE should only be powered by the supplied AC plug pack.
PRODUCT SETUP CHARGE THE DEVICE / POWER INDICATIONS The Thuraya WE partially charged, when shipped. Prior to initial use, it is required to charge the Thuraya WE for at least 3 hours. To charge the device for the first time: 1. Fit the AC plug pins for in your region to the world to the plug pack. 2. Open the front cover and plug the DC cable to the Thuraya WE. With a gentle push, turn the lock ring clockwise to ensure a waterproof seal. See photo below. 3.
NOTE: Slow flashing red LED will be accompanied with a short tone to indicate dropping below 10%. INSERT THE SIM The Thuraya WE can readily accept a standard size SIM. Adapters are provided for a Micro or Nano sized SIMs. Insert SIM card with contacts facing up, as pictured below. Push the SIM card in to lock. To Eject, push the SIM card in again. Insert the SIM card with the contacts facing up.
TURNING THE DEVICE ON To turn the Thuraya WE on, press the power button for 3 seconds or until you hear a beep. A steady green power LED means the device is ready for use. To check the battery charge level, press the power button for 1 second. TURNING THE DEVICE OFF Press the Power button for 3 seconds until you hear a single beep. Flip the antenna back to its closed position for safekeeping. RESTARTING THE DEVICE Hold down the Power button for greater than 8sec and the device will restart.
Mode Switching: A user can switch between Satellite and Cellular mode manually. Switching modes may interfere with active services. Switching between modes may take up to 3 minutes. Icons and status messages will indicate the progress of the transition. Smart (Auto) Switching: When enabled, the Thuraya WE will always choose the best available service (either satellite or cellular network) on every power on or restart depending on the type of service the SIM supports.
The signal strength is represented in different colours. When the S.A.P.A bar is: RED, the terminal will not be able to register with the Satellite network. YELLOW, the satellite signal is marginal and registration and service may not be available. GREEN, the terminal will be able to register with the network to access voice or data services. Tip on efficient operation: Do not move the Thuraya WE when it has been positioned to receive the best signal available. CELLULAR MODE Switch to Cellular mode.
CONNECTION OPTIONS The Thuraya WE device allows up to 10 smart devices to be connected simultaneously via Wi-Fi. HOW TO CONNECT TO THE THURAYA WE On your smartphone, tablet or computer open your Wi-Fi settings. With the Thuraya WE device ready for use, connect to the SSID WE-TCFxxxxx (where ‘xxxxx’ is a number). SSID can be found on the label at bottom of the device. Default Wi-Fi password is ‘password1234’ (sans quotes). Once connected you can begin using ‘The WE APP’ or the Web Portal.
APPLICATION MENU TREE A menu map is provided below to guide users within The WE App or Web Portal.
THE WE APP The WE APP can be used to control and manage the Thuraya WE on Android and iOS, phones and tablets. Download ‘Thuraya WE’ from either the App Store or Google Play The APP is available in eight languages. The language used by the APP will be based from the system language of the Smart Device. If the Smart Device language is not one of the eight available, the APP will default to English.
Thuraya WE APP status bar 17 | P a g e
Satellite Mode – Voice Make sure the Thuraya WE has registered before you proceed. On the dashboard, “Thuraya” will appear after the registration process is successful. How to make a call • To make a call, enter the full dialling sequence: 00 or + [Country Code] [Area Code] [Phone Number] using the country drop-down if required, or select a Contact. Press the phone button to initiate the call and press the red “hang up” button to end the call.
Cellular Mode - Data How to connect to the Internet • Make sure the Thuraya WE is registered with Cellular network before you proceed. On the dashboard, Cellular network provider will appear after the registration process is successful on the Cellular network. • Toggle the Data “Enable” switch to begin data session. How to send an SMS • With the Thuraya WE, SMS’s can be sent to a phone number.
WEB PORTAL Make sure that your computer is connected to your Thuraya WE via Wi-Fi. To connect to the Thuraya WE, open a web browser and type in ‘http://we.local‘ (without the quotes) in the address bar. The Web Portal offers the same functionality as the Thuraya WE APP but, it does not provide access to call and messaging features. The language settings can be changed by using the drop down at the top right of the page.
Thuraya WE web portal status bar Satellite Mode – Data How to connect to the internet • Switch to Satellite Mode – Data to connect to the internet via Satellite. Make sure the Thuraya WE is registered before you proceed. On the Dashboard, “Thuraya” will appear after the registration process is successful on the Satellite Network. • Toggle the Data “Enable” switch to begin data session.
• Toggle the Data “Enable” switch to begin data session.
CONFIGURATION & SETTINGS USER CONTROL/RESTRICTIONS Some features of the Thuraya WE can be configured by the Administrator to require a password to use. The default password is ‘password’. These include: • Making and receiving calls • Sending and receiving SMS’s • Access to the Internet Passwords are saved in the users smart device.
Terminal (WE) Firmware Upgrade (Web Portal only) This is available in the Web Portal only. Please refer to ‘How to Upgrade the Firmware’ in the FAQ. Transceiver Firmware Upgrade (Web Portal only) This is available in the Web Portal only, allows the user to update the Satellite and Cellular transceiver firmware. Please refer to ‘How to Upgrade the Firmware’ in the FAQ. Reset Factory Defaults (Web Portal only) This allows the user to reset to factory defaults.
Admin Password Update/change the Admin password Call Services Enable/Disable call restriction by requiring a password. Calls to emergency numbers will not be restricted regardless of the restriction setting. SMS Services Enable/Disable SMS restriction by requiring a password.
STATUS INDICATORS 26 | P a g e
PRODUCT SPECIFICATIONS POWER SPECIFICATIONS Rated Input: Battery Type: Battery Capacity: Min Charge cycles: 12V DC, 3A max Lithium Ion, rechargeable 7.4V, 6Ah, (2S2P) 300 RUN TIMES (BATTERY) Cell - standby: Cell - Data: Sat - standby: Sat - voice: Sat – Data: 20 hrs 9 hrs 6 hrs 5 hrs 3 hrs 12V + 0.6V At 75% Depth of Discharge (DoD) PHYSICAL Weight: Size: DC input Connector SIM Port 1.0Kg 230mm x 197mm x 24mm 2.5mm ID / 5.5 OD Jack Mini Centre Positive.
FCC ID: YP9CIOF1701 FCC CE Safety IEC 60950 & CB certificate ITU RCM REACH RoHS IP54 28 | P a g e
Commented [FS5]: Update image with a line drawing DIMENSIONS 29 | P a g e
ll FAQs 1. What services are available for the Thuraya WE? Voice call and SMS via the Thuraya WE Satellite Voice mode. Data (Standard IP data service up to 384Kbps) via the Thuraya WE Satellite Data mode. LTE (data service) and SMS via the Thuraya WE Cellular mode. 2.
The Thuraya WE is expected to last for 6 hours on standby on a full charge. Refer to the Battery Run Times on the Specifications section for more details. 9. Can I wire 12VDC from my vehicle to power the Thuraya WE? No. The power from a vehicle will rise above the safe voltage range of a Thuraya WE. It is not safe to wire a vehicle’s 12V supply to the Thuraya WE . 10.
Icon Description Call services unavailable App Messaging available App Messaging restricted App Messaging unavailable App Messaging error App GNSS not seen Both GNSS no fix Both GNSS 2D fix Both Both GNSS 3D fix Both Both Both Both Registered on roaming network Result OK Both Result Unknown Both Both Result Not OK Both Broadband data restricted Broadband data inactive Both Battery remaining Both Both Battery charging Both Call services available App Battery error Bot
A table below lists all possible Thuraya WE alerts that will help the user interpret and make appropriate actions. The following alerts could occur during operation of the Thuraya WE and will be displayed in the System alerts section of the app.
c. Tap "Ok" d. The device will begin to package the logs and the handset will download them. This process may take some time. At the end, the handset will present a "Report Generated" message e. Connect the handset to a PC, open iTunes. Select the device from the drop down list f.
g. Scroll down to the "File Sharing" section, select "WE" from the Apps. h. Select the latest *.zip file from the "Documents" list, select "Save to..." to save the logs 2. Via the Android App. a. From the Dashboard, navigate to “Diagnostics" b. Go to the ‘Logs’ item c. Press the download button, the logs will be downloaded to your ‘Downloads’ folder. 3. Via the Web Portal. a. From the Dashboard, navigate to the ‘System’ tab b. Click ‘Logs’ c. Click the ‘Get Logs’ button d.
1. Navigate to the ‘System’ tab. 2. Select ‘Terminal (WE) Firmware Upgrade’ from the side bar. 3. Press the ‘Choose file’ button and locate the firmware upgrade file. 4. Press the Terminal (WE) Firmware Upgrade button and wait for the process to complete. SUPPORT CONTACT For additional product support contact Thuraya: Web: www.thuraya.com Info: info@thuraya.com | Support: support@thuraya.
BASIC USER DETAILS For future reference, record your Thuraya WE details here: Serial #: Wi-Fi SSID: Phone #: TCF__ __ __ __ __ The product serial number found on the product label The Wi-Fi SSID is written on the product label.
