Quick Start Guide

Revise v.1 / 20200102
Problems Recommendations
Troubleshooting
Device cannot read your
card successfully
Device has no response
• Please check to see if the WisePad 3S has
power and make sure that it is connected to
your phone/tablet
• Please make sure that there is no obstacle in
the card slots.
• Please make sure that the chip of the card is
facing the right direction when inserting card.
• Please ensure your phone/tablet is a supported
model for this device’s operation.
• Please insert card with a more constant speed.
• Please use a paper clip to press the reset
button near USB-C connector for reboot.
CAUTION & IMPORTANT NOTES
• Be sure to turn on the Bluetooth® function of your smartphone or
tablet before use.
• Please fully charge your WisePad™ 3S before use.
• Please ensure EMV chip of the card is facing the right direction when
inserting card.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture,
shred, microwave, incinerate, paint, or insert foreign object into the
device. Any of these actions will void the Warranty.
• Don’t immerse the device into water and place near any wet locations.
Don’t spill any food or liquid onto the device. Don’t attempt to dry the
device with external heat sources such as microwave or hair dryer.
• Don’t use any corrosive solvent or water to clean the device. It is
recommended that you use a dry cloth to clean the surface only.
• Don’t insert any sharp tools to into the internal components or
connectors. Any of these actions may lead to malfunction and will
void the Warranty.
• Don’t try to disassemble the device to repair. Please contact your dealer
for repair and maintenance.
Display 2.4” (320 x 240) Backlit color display
Features & Functions • EMV/PBOC Chip card reader
(ISO 7816 Compliant Class A, B, C card)
• NFC Reader (EMV contactless, ISO 14443A/B)
• Triple track magnetic stripe card reader
• Secure PIN pad
Status Indicator On-Screen indicator
Communication Interface mPOS mode - Bluetooth® BLE 4.2, USB-C
Power & Battery
Charging
Supported OS
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
Dimensions
Weight
Li-polymer battery, 3.7V, 800mAh
Via USB-C
Android 4.2 or above, iOS 6.0 or above,
Windows 8 or above
0°C - 45°C (32°F – 113°F)
Maximum 95%
-20°C - 55°C (-4°F – 131°F)
Maximum 95%
6
9.7 x 121.7 x 17.7 mm / 2.74 x 4.79 x 0.7 inch (approx.)
105 g / 3.7 oz (approx.)
Product Specications
Power on / Setting,
up and down buttons
CLEAR button
ENTER button
USB-C port
for charging &
operation
Keypad for secure
PIN entry and other
alpha-numeric input
Color LCD display
CANCEL button
For EMV card reading
Index & Accessories (Fig.1)
FRONT
For NFC card
reading
Reset
button
Index & Accessories (Fig.1)
USB-C
Package Contents
Device x 1
USB-C cable x 1
Quick start guide x 1
Mounting nut
SIDE BACK SIDE
MSR Rail
mPOS Solution with EMV Chip & PIN
as well as NFC functionality
WisePad™ 3S
www.bbpos.com
Supported Operating System:
iOS, Android
Troubleshooting
Device cannot be paired
Problems Recommendations
Display turned o
automatically
Device has lost connection
with your smartphone or
tablet
• Please press & hold the power on/o button
to restart your device.
• Please check to see if you can nd the WisePad
3S’s “Serial Number” (shown on the back of
device) in the “Scanned Device List” of your
smartphone or tablet.
• The display may turn o after entering the
“SLEEP MODE” to save power. Please press and
hold the power on/o button to restart it.
• The device battery may have discharged,
please use the USB cable to recharge it and
then retry.
• Please press and hold the power on/o button
to turn on the device again. The device will
automatically connect with your smartphone
or tablet again.
• The device may be at lower battery level,
please use the USB cable to recharge it and
then retry.
• Please ensure that the device and the
smartphone / tablet are within the Bluetooth
reception range.
Device cannot read your
card successfully through
the NFC reading
• Please check that your card supports NFC
payment.
• Please ensure if your card is placed within 4cm
range on top of the NFC marking.
Device cannot read your card
successfully through the NFC
reading
• Please check if your card supports NFC
payment.
• Please ensure if your card is placed within 4cm
of the NFC symbol on the display.
• Please take your NFC payment card from your
wallet or purse for payment to avoid any
interference.
FCC Supplier’s Declaration of Confirmity
BBPOS / Wisepad 3S (WPS32)
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. BBPOS Corp.
2033 Gateway Place, 5th FLR, San Jose, CA 95110
www.bbpos.com
Caution: Any changes or modications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which
the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
BBPOS Corp.
2033 Gateway Place, 5th FLR, San Jose, CA 95110
www.bbpos.com
Need Help?
E: [e-mail] | T: [phone]
Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong
www.bbpos.com
©2017 BBPOS Limited. All rights reserved. BBPOS and WisePad™ are either trademark or registered trademarks of BBPOS
Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark
of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other
trademarks and trade names are those of their respective owners. All details are subject to change without prior notice.
ISED Statement
Déclaration ISED
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that
may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même
si le brouillage est susceptible d’en compromettre le fonctionnement.
FCC Caution Statement
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
SALE: $10.00
Please Tap/Insert Card
First Light ON
Ready for
tapping/inserting card
Lights ON in consecutive order
Reading card information
4 Lights ON + “BEEP”
Card reading process
successfully completed
~BEEP~
“BEEP”
Transaction completed
2 “BEEP”s
Error, please retry
~BEEP~
~BEEP~
~BEEP~
On-Screen Transaction Status Indicators