User's Manual

Magstripe, EMV and NFC Card Reader
with integrated thermal printer
WisePad™ 2 Plus
www.bbpos.com
Support Operating Systems:
iOS, Android, Windows Phone 8, MS Windows
STEP 1
Open the paper compartment by gently lifting the lever
and pulling it towards the rear of the terminal (Refer to
Fig. 1.1)
STEP 2
After discarding the packing material on the paper roll,
t the paper roll in the compartment with paper feeding
underneath the roll. The correct placement of paper is
critical. (Refer to Fig. 1.2)
STEP 3
Gently close the printer cover until a “click” is heard.
(Refer to Fig. 1.3)
STEP 4
Remove excess paper by tearing it along the serrated
cutting edge.
Caution: Please use paper approved by the manufacturer. If not, it
may cause damages to the printer. When installing paper, the user
needs to be cautious of the serrated metal cutting edge.
Paper Roll Installation Method
“BEEP” 2 “BEEP”s
Transaction completed
First LED ashing
Standby mode Error, please retry
~BEEP~
~BEEP~
~BEEP~
~BEEP~
NFC Status Indicators
First LED ON
Ready for tapping card
LEDs ON in consecutive order
Reading card information
4 LEDs ON + “BEEP”
Card reading process
successfully completed
1100 2200 XXXX 5522
Member
Since
00
Valid
From
00/00
Valid
Thru
00/00
Cardholder Name
CREDIT CARD
1100 2200 XXXX 5522
Member
Since
00
Valid
From
00/00
Valid
Thru
00/00
Cardholder Name
CREDIT CARD
NFC LED indicators
LED indicator
Power / Setting button,
Up / Paper Feed button,
Down / Reprint button
ENTER button
CLEAR button
Thermal printer
Receipt cutter
For magstripe
card reading
Micro USB port
for charging &
operation
Secure PIN pad
for PIN input
LCD display
CANCEL button
For EMV card reading
with LED indicator
Index & Accessories (Fig.1)
FRONT
For NFC card reading
Index & Accessories (Fig.1)
Reset button
Battery door
compartment**
Package Contents
Device x 1
USB cable x 1
Rechargeable battery x 1
Paper roll x 1
Quick start guide x 1
BACK
**Remarks: SAM card slot inside the battery compartment. For any questions of SAM card installation, please contact the
ocial distributors to follow up.
Charging contacts
Connect Micro USB charging cable to charge
the device as shown to the right.
Battery Installation And Charging Method
1 2
3 4
SIM and SAM Cards Installation Method
**Please make sure the SIM and SAM cards are facing down.**
SAM card slot
SIM/SAM card slot
To insert or replace the battery, please lift up the latches to remove the battery door.
**WisePad™ 2 Plus is powered by a removable Lithium Polymer rechargeable battery. Before rst use, charging is required
for approximately two to three hours. To prevent potential electrical damage to the WisePad™ 2 Plus, please be
recommended to use the Micro USB cable provided with the packaging.
Fig. 1.1
Fig. 1.2
Fig. 1.3
LCD Message Details
WisePad™ 2 Plus Message Description
BBPOS WisePad™ 2 Plus opening screen
STANDBY Waiting for connection via Bluetooth®, WiFi or GPRS
network. WisePad™ 2 Plus enters “SLEEP MODE” if no
operation for 5 minutes
BLUETOOTH ON Bluetooth® is turned on and pairing with
PAIRING NOW .... smartphone or tablet.
CONNECTING NETWORK .... Connecting to WiFi or GPRS network
PROCESSING Transaction is processing
INPUT PIN Remind to enter PIN
INCORRECT PIN Incorrect PIN input, please retry
COMPLETED Transaction is completed
CANCELLATION Transaction is cancelled
TERMINATE Transaction is terminated
DECLINED Transaction is declined
MSR SUCCESS Succeeds to swipe card
MSR FAIL Fails to swipe card
NO ICC No ICC card is inserted/detected
NO RESPONSE Time out message for no card is inserted or swiped
INSERT CARD Remind to insert ICC card
SWIPE CARD Remind to swipe magstripe card
NFC Remind to tap card
ACCEPTED Transaction is successful
POWER OFF? Conrm or decline to turn o the WisePad™ 2 Plus
Troubleshooting
Device cannot be paired
Problems Recommendations
Display turned o
automatically
Device lost the connection
with your smartphone or
tablet when the device is
auto-o.
• Please press & hold the power on/o button to
restart your device.
• Please check if you can nd the device’s “Serial
Number” (Shown on the back of device) in the
“Scanned Device List” of your smartphone or tablet.
• The display may turn o after enter the “SLEEP
MODE” to save power. Please press and hold the
power on/o button to restart it.
• The device may be out of power, please use the USB
cable to recharge it, then retry.
• Please press and hold the power on/o button to turn
on the device again. The device will automatically
connect with your smartphone or tablet again.
• The device may be at lower battery level, please use
the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is
within the reception range.
Device cannot read your card
successfully through NFC
reading
• Please check if your card supports NFC payment.
• Please ensure if your card is placed within 4cm
range on top of the NFC marking.
• Please take out your NFC payment card from wallet
or purse for payment to avoid any interference.
Product Specications
Functions • EMV chip card reader (ISO 7816 compliant class A, B, C card)
• Triple track magnetic stripe card reader
• NFC reader (EMV contactless, ISO 14443A/B)
• Thermal printer
• Secure PIN pad
• Thermal printer
• Over-the-air rmware update
• Over-the-air key update
• Over-the-air terminal conguration
Display Backlit dot-matrix LCD display
Buttons 10 numerical buttons, enter, cancel & clear buttons,
power/setting button, up/paper feed button,
down/reprint button
Communication Interface mPOS mode - Bluetooth® 2.1, Micro USB
Standalone mode - WiFi, GPRS (optional) /3G (optional)
Connectivity Dual SAM cards OR
single SAM card & single SIM card if with GPRS/3G
Thermal Printer
- Paper Width 58mm / 2.28inch
- Eective Printing 48mm
- Paper Roll Diameter Max 30mm / 1.18inch (can print 60 receipts with
printing length 10mm per receipt)
- Resolution 8 dots/mm, 384 dots/line
- Sensor Paper and cover open sensor, low battery
Power & Battery Lithium polymer rechargeable battery 1300mAh, 3.7V
Charging Via Micro USB or charging contacts
(Charging cradle optional)
LED indicator • Ready for magstripe card swiping - LED on
• Ready for ICC card insertion - LED on
NFC LED Indicator • Connecting with POS terminal - First LED ashing
• Ready for NFC Reading - First LED on
• Success Reading - 4 LEDs on in consecutive order
• Transaction Completed - One “BEEP” sound
• Errors - Two “BEEP” sound
• Power o - All LEDs o
Key Management DUKPT, MK/SK
Encryption Algorithm TDES
Swipe Speed 15cm/sec - 100cm/sec
Battery Life Above 1200 EMV transactions, or above 4000 magnetic
card swipe transactions, or above 700 EMV contactless
transactions, or 12 hrs BLE broadcasting for one fully charge
Support Operating Systems Android 2.1 or above, iOS 6.0 or above,
Windows Phone 8, MS Windows
Operating Temperature 0°C – 45°C (32°F – 113°F)
Operating Humidity Maximum 95%
Storage Temperature -20°C - 55°C (-4°F – 131°F)
Storage Humidity Maximum 95%
Product Size 155 x 78 x 38.4mm (approx.) /
6.1 x 3.07 x 1.51inch (approx.)
Product Weight 280g / 9.9oz (approx., including Paper Roll)
Device cannot read your
card successfully
• Please ensure your phone/tablet is supported model
for this device’s operation.
• Please swipe or insert card with a more constant speed.
Device has no response
• Please use a paper clip to press the reset button at
the back for reboot.
Device cannot read your
card successfully
• Please check if the device has power when operating
and ensure devices are connected.
• Please check if the application instructs to swipe or
insert card.
• Please ensure that there is no obstacle in the card slots.
• Please check if the magstripe or chip of the card is
facing the right direction when swiping or inserting
card.
100mm