“Poolside Service at the Touch of a Button” User’s Guide Rev A
ii BarMate Installation Guide
“Poolside Service at the Touch of a Button” User’s Guide Rev.
iv BarMate Installation Guide
Notice This guide is provided for informational use only. Every effort was made to ensure accuracy of information in this guide at the time of printing. BarMate reserves the right to provide updates to content information not available at the time this guide was printed. Changes or modifications to the BarMate System not expressly approved by BarMate could void the user’s authority to operate the equipment. Copyright 2008 BarMate Ltd. All rights reserved. BarMate and its logo are trademarks of BarMate.
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Safety Instructions When installing/using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Do not use the Gateway near water. 3. Clean only with dry cloth. 4. Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits.
Safety Symbols Failure to comply with safety precautions in this guide violates the intended use of this product. The following safety symbols appear in this guide:: GENERAL HAZARD This symbol represents a general warning or caution.
About This Guide Purpose and scope The purpose of this guide is to introduce the BarMate system and to help you successfully use this product. The scope of this guide describes the BarMate System, components, and functions, and provides task-based instruction for operating and using this system once installed. Audience This guide is intended for Administrators and Waiters. It is assumed that users have a basic understanding of a PC computer or laptop.
Conventions The following table describes typographical and icon conventions used throughout this guide. Description Example A button or switch you press on a device appears in this TYPEFACE. On the SRD, press the ON button. A greater than symbol (>) indicates choosing a submenu from a menu. On the status bar, choose Start > BARMATE Management Centre. An arrow represents a tip or conveys related information.
Contents Chapter 1 BarMate Overview .................................................................. 1 About BarMate............................................................................................... 2 How BarMate works ...................................................................................... 2 System description ....................................................................................... 3 Technical description of system components .....................................
Installing an SRD......................................................................................... 23 Replacing the SAM Battery ........................................................................
Chapter 1 BarMate Overview This chapter provides an overview of the BarMate system.
Chapter 1 BarMate Overview About BarMate BarMate is a wireless system that allows guests to request bar service with the press of a button. The wireless device sends a signal to the Management Centre to request service. After providing prompt service, the Waiter clears the signal indicating the guest has been served. The BarMate system is designed to be scalable, flexible, and accurate for any resort environment.
Chapter 1 BarMate Overview System description The following diagram illustrates the BarMate System components. A description of system components follows.
Chapter 1 BarMate Overview Technical description of system components The BarMate system sends and receives data using multiple devices. Each device is described below. Service Request Device (SRD) – A push button device that Transmits (TX) and Receives (RX) a signal to and from the Service Area Manager (SAM) at both 2.4 GHz and 13.5MHz. An LED (Light Emitted Device) illuminates on the SRD, indicating service request. The illuminated LED identifies the guest requesting service.
Chapter 1 BarMate Overview staff. A site may have multiple MCs. The MC computer connects to the Gateway with a USB cable. Master Management Center (MMC) – Like the MC, the MMC is composed of a Gateway and a touchscreen computer running the BarMate software. At sites that have multiple MCs, the MMC routes messages between the MCs as required. The MMC can also function as an interface between the BarMate System and the site’s wait staff.
Chapter 1 BarMate Overview 6 BarMate Installation Guide
Chapter 2 Operations Chapter 2 Operations The purpose of this chapter is to describe basic operations of the primary BarMate components. (For information related to BarMate software, see Chapter 3, Starting and Using the Management on page 12.
Chapter 2 Operations Component operations This section describes the primary BarMate components. Components are shown with mounting brackets. For assembly instructions, refer to Chapter 2, Installation. Gateway operation Figure 2: Gateway LEDs and ports. USB-B port: Connects to a PC or laptop using a standard USB cable. PC LED: Illuminates green to indicate successful communication between Gateway and PC. Wireless LED: Illuminates green to indicate successful wireless communications.
Chapter 2 Operations SAM operation Antenna Connectors Solar Connector Figure 3: Description of SAM interface. Antenna Connectors: There are four RX connectors for the antenna array, and one COM connector. Solar Connector (Input): Connects to the solar panel.
Chapter 2 Operations SRD operation LED ON/OFF buttons SRD - Front Figure 4: Description of SRD operation. LED: Illuminates when the ON button is pressed (service is requested). The LED turns off when the OFF button is pressed, or when the SRD is “cleared” by the Management Centre. ON/OFF buttons: Pressing the ON button sends a service request. Pressing the OFF button cancels the service request.
Chapter 3 Starting and Using the Management Centre This section describes the BarMate Management Centre (MC) software application, including basic operations and tasks that Administrators and Waiters perform.
Chapter 3 Starting and Using the Management Centre Starting the Management Centre software To start the Management Centre application • Click the BarMate icon on the desktop. or • Click the Windows Start menu, and then select Programs > BarMate. The Management Centre application displays showing a map of the Service Area in the Map window. Management Centre operations The Master Management Centre manages all elements of Administrative and Service operations.
Chapter 3 Starting and Using the Management Centre Map tab This tab displays a map of the service area and can identify the location of BarMate components. The text box identifies which map displays in the Map window. (Multiple service area maps may be installed on a system to provide clear resolution of a service area.) The arrow is a pull-down menu of service area maps; the selected map displays in the map window.
Chapter 3 Starting and Using the Management Centre Service Requests tab This tab manages service requests. Each state of a request illuminates a different colour to indicate a pending request, the device location, when the request is assigned, when a request is satisfied, and when a request is cancelled. The primary users of this tab are Waiters and Administrative personnel. Figure 6: Description of Service Requests tab.
Chapter 3 Starting and Using the Management Centre Waiter Config tab This tab manages waiters: logs waiters who are on duty in and out, and provides the ability to add or remove waiters to an MC. The MC that a waiter is logged in on determines the area to which a waiter is assigned. For example, if a waiter logs into MC “A”, the waiter is assigned to area “A”. The primary users of this tab are Administrators. Figure 7: Description of Waiter Config tab.
Chapter 3 Starting and Using the Management Centre MC Config tab This tab provides a list of all MCs configured in the system and the. The window displays the location of MCs. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 8: Description of MC Config tab. CAUTION: Modifying information on this tab could change a components configuration, which may require BarMate Personnel to reconfigure a component.
Chapter 3 Starting and Using the Management Centre SAM Config tab This tab provides a list and pertinent information about all SAMs configured in the system. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 9: Description of SAM Config tab. CAUTION: Modifying information on this tab could change a components configuration, which may require BarMate Personnel to reconfigure a component.
Chapter 3 Starting and Using the Management Centre SRD Config This tab provides a list and pertinent information about all SRDs in the MC. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 10: SRD Config tab description. CAUTION: Modifying information on this tab could change a components configuration, which may require BarMate Personnel to reconfigure a component. Only trained BarMate Installers or BarMate Service personnel should use this tab.
Chapter 3 Starting and Using the Management Centre Messages tab This tab is used for troubleshooting purposes. The Message window provides internal status and troubleshooting information exchanged between a Gateway and MC. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 11: Description of Messages tab. CAUTION: Modifying information on this tab could change a components configuration, which may require BarMate Personnel to reconfigure a component.
Chapter 3 Starting and Using the Management Centre Settings tab This tab provides the ability to add and configure new maps to the system and to configure various parameters related to system operation. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 12: Description of Settings tab. CAUTION: Modifying information on this tab could change a components configuration, which may require BarMate Personnel to reconfigure a component.
Chapter 4 Maintenance Chapter 4 Maintenance This chapter describes how to install the BarMate system.
Chapter 4 Maintenance Removing an SRD from a Bracket Mount If an SRD fails, it must be replaced as each SRD includes a non replaceable battery. To protect internal electronics, the SRD case is hermetically sealed. CAUTION: Trying to open the SRD case will likely break the device (damaging internal electronics), and the device will no longer be water resistant. To remove an SRD from its Bracket Mount 1 Insert a small, slotted screwdriver with 1/8” tip into the Disconnect Slot on the side of the SRD.
Chapter 4 Maintenance Installing an SRD The SRD is a battery operated device. The SRD contains an internal battery that is magnetically activated when the SRD is attached to the Bracket Mount. To install and mount the SRD 1 Observe orientation of SRD and mounting bracket. Disconnect Slot Extenders fit in bracket Bracket Mount Installed magnet at top of bracket Glides Figure 14: Orienting an SRD over its bracket mount.
Chapter 4 Maintenance 2 Slide SRD extenders on glides until the SRD snaps into place, locking the SRD to the mounting bracket. Disconnect Slot on bottom of SRD Slide Slide Figure 15: Sliding an SRD onto its bracket mount. 3 24 Verify that the battery is activated; Press ON to illuminate the LED. Press OFF after verification.
Chapter 4 Maintenance Replacing the SAM Battery The SAM contains a replaceable lead acid battery. To replace the battery, you will need the following items: • A replacement 12V Power Up battery (P/NPUBP-7-12 or equivalent) • Screw driver CAUTION: Before powering up a SAM, make sure the Management Centre (Gateway, computer, and software) are running. To replace the battery BarMate Installation Guide 1 Remove the (4) screws from the SAM cover; and then remove the cover.
Chapter 4 Maintenance OFF/ON switch Figure 16: Power switch inside SAM. 3 26 Remove the two screws that secure the battery bracket; and then remove the bracket.
Chapter 4 Maintenance Battery cable fast-on connectors Bracket Screws Figure 17: Battery installed in SAM. BarMate Installation Guide 4 Disconnect the battery cables from the battery, and then remove the battery from the SAM. 5 Insert the replacement battery into the SAM. 6 Place the bracket over the replacement battery, and then secure the bracket using the two bracket screws. 7 Connect the red (positive) battery cable to the red faston connector on the battery.
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BarMate Ltd ▪ Trafalgar House ▪ Grenville Place ▪ London ▪ NW7 3SA ▪ UK Copyright BarMate 2008 ▪ Printed March 2008 ▪ Revision A
