“Poolside Service at the Touch of a Button” Installation Guide Rev A
“Poolside Service at the Touch of a Button” Installation Guide Rev.
ii BarMate Installation Guide
Notice This guide is provided for informational use only. Every effort was made to ensure accuracy of information in this guide at the time of printing. BarMate reserves the right to provide updates to content information not available at the time this guide was printed. Changes or modifications to the BarMate System not expressly approved by BarMate could void the user’s authority to operate the equipment. Copyright 2008 BarMate Ltd. All rights reserved. BarMate and its logo are trademarks of BarMate.
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Important Safety Instructions When installing/using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Do not use the Gateway near water. 3. Clean only with dry cloth. 4. Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits.
Symbols Failure to comply with safety precautions in this guide violates the intended use of this product. The following safety symbols appear in this guide: GENERAL HAZARD This symbol represents a general warning or caution.
About This Guide Purpose and scope The purpose of this guide is to introduce the BarMate system and to help you successfully setup and install this product. The scope of this guide describes the BarMate System, components, and capabilities, and provides instruction for installing, setting up, operating, and verifying installation and operation of the system once installed. Audience This guide is intended for trained BarMate Installers.
Contents Conventions The following table describes typographical and icon conventions used throughout this guide. Description Example A switch you press on a device appears in this TYPEFACE. Press the START switch. Text you must enter exactly as shown appears in this typeface. Type a:\set.exe in the dialog box. A greater than symbol (>) indicates choosing a submenu from a menu. On the status bar, choose Start > Settings >Network Connections. A plus sign (+) indicates simultaneous keystrokes.
Contents Chapter 1 BarMate Overview .................................................................. 4 About BarMate............................................................................................... 4 How BarMate works ...................................................................................... 4 System description ....................................................................................... 4 Technical description of system components .....................................
Connecting the Antenna Array, COM Antenna, and Solar Panel ........... 4 Installing SRDs.............................................................................................. 4 SRD orientation....................................................................................... 4 SRD attachments .................................................................................... 4 Disconnecting an SRD from a Bracket Mount ...........................................
Chapter 1 BarMate Overview This chapter provides an overview of the BarMate system.
Chapter 1 BarMate Overview About BarMate BarMate is a wireless system that allows guests to request bar service with the press of a button. The wireless device sends a request for service signal to a nearby bar. Service is then provided by a waiter/waitress. After providing prompt service, the waiter/waitress clears the signal indicating the guest has been served. The BarMate system is designed to be scalable, flexible, and accurate for any resort environment.
Chapter 1 BarMate Overview System description The following diagram illustrates the BarMate System. A description of system components follows. Figure 1: System Block Diagram.
Chapter 1 BarMate Overview Technical description of system components The BarMate system sends and receives data using multiple devices. Each device is described below. Service Request Device (SRD) – A push button device that Transmits (TX) and Receives (RX) a signal to and from the Service Area Manager (SAM). An LED (Light Emitted Device) illuminates on the SRD, indicating service request. The illuminated LED identifies the guest requesting service and also lets the guest know the SRD is active.
Chapter 1 BarMate Overview interface between the BarMate system and the site’s wait staff. A site may have multiple MCs. The MC computer connects to the Gateway with a USB cable. Master Management Center (MMC) – Like the MC, the MMC is composed of a Gateway and a touchscreen computer running the BarMate software. At sites that have multiple MCs, the MMC routes messages between MCs as required. The MMC can also function as an interface between the BarMate System and the site’s wait staff.
Chapter 1 BarMate Overview 6 BarMate Installation Guide
Chapter 2 Installation Chapter 2 Installation This chapter describes how to install the BarMate system. Topics discussed in this chapter include the following: BarMate Installation Guide • Site survey overview on page 4 • Installation overview on page 4 o Required toolson page 4 o Error! Reference source not found.
Chapter 2 Installation 8 o Installing the battery on page 4 o Mounting the SAM on page 4 o Connecting the Antenna Array, COM Antenna, and Solar Panel on page 4 • Installing SRDs on page 4 • Disconnecting an SRD from a Bracket Mount on page 4 BarMate Installation Guide
Chapter 2 Installation Site survey overview Before the BarMate system is installed, a site survey should be completed by BarMate-trained personnel. The site survey involves examining the installation site, and determining the number of BarMate devices needed, where the devices should be located, and how they should be mounted. For example, the site survey should identify the number of SRDs, SAMs, solar panels, Gateways, and MCs needed for a particular site.
Chapter 2 Installation ► Note: The BarMate system is for industry/commercial use, and installation of the system requires specific knowledge and training. For these reasons, the BarMate system should only be installed by personnel who have been trained by BarMate to install the system. Required tools Installation of the BarMate system requires the following tools: ► Note: Depending on the requirements of a particular site, additional tools and hardware may be required.
Chapter 2 Installation BarMate system contents The BarMate system includes the following components. See the site survey for quantities and installation plan for a specific site.
Chapter 2 Installation Antenna Array Square Array may include: (1) Mast (4) Horizontal Tubes (2) Plexi-glass plates with ¼ - 20 bolts, washers, and nuts (4) Antennas and (2) brackets per antenna (4) Coaxial cables (See site survey for cable lengths) See site survey for Square Array & Appendix B Drawing Specification SRD (see site survey for details) (1) SRD SRD Mounting Bracket with (4) screws SRD Mounting Adhesive Tie-Wraps (2 per SRD) (1) COM Antenna (1) Heavy-duty steel bracket (2) U-bolts (1)
Chapter 2 Installation Installation guidelines When installing the BarMate system, some devices should be mounted and powered on before others. The following guidelines indicate the order in which devices should be mounted or powered. BarMate Installation Guide • Mount the solar panels, antenna array, and COM antennas before connecting them to their respective devices. • Power up the Gateway, launch the Management Centre (MC) application, and then power up the SAM.
Chapter 2 Installation Installing Gateway Generally, the Gateway will be located next to the Management Centre PC. Refer to the site survey for the exact location. Also, the Gateway’s COM antenna should be mounted before it is connected to the Gateway. CAUTION: The Gateway can be damaged if it gets wet. Do not place liquids on this device or allow liquids to accidentally spill on this device. To install Gateway 1 Place the Gateway near the PC to which it will be connected.
Chapter 2 Installation 4 Verify that the LEDs illuminate green to indicate successful connection and communications. Figure 3: Gateway LEDs and connections. BarMate Installation Guide • PC LED: Illuminates green to indicate successful communications between Gateway and PC. • Wireless LED: Illuminates green to indicate successful wireless communications. • Power LED: Illuminates green to indicate Gateway is on.
Chapter 2 Installation Installing the BarMate software The following procedure describes how to install the BarMate software from a CD. To install the BarMate software 1 Insert the BarMate CD into the Master Management Centre computer’s disk drive. 2 From the Windows Start key, select Run. 3 In the Run dialog box, type D:\BarMateSetup.exe and click OK. The setup utility begins to install the BarMate Management Centre (MC) application.
Chapter 2 Installation Installing the Solar Panel If specified in the site survey, a solar panel can be used to recharge the battery in the SAM. Solar panels should be mounted before they are connected to a SAM. To install a solar panel 1 Assemble the Solar Panel and mounting assembly: a. Attach the solar panel to the Large Panel Mount with the 4 screws. Attach with screws Figure 4: Solar panel and large panel mount.
Chapter 2 Installation b. Attach Small Mount to rear of Solar Panel Assembly with 4 screws. Attach with screws Figure 5: Solar panel assembly and small mount.
Chapter 2 Installation c. ► Attach Solar Panel Assembly to the Small Post Mount with 4 screws. Note: Tighten screws to secure panel, while allowing ability to adjust solar panel when Solar Panel Assembly is secured to a fixed object, such as a pole, wall, or roof. Attach with screws, not too tight— allow for panel adjustment Figure 6: Solar panel assembly and small post mount 2 ► BarMate Installation Guide Mount the Solar Panel Assembly to a fixed object such as a pole, roof, or wall.
Chapter 2 Installation 3 Small Mount screws secure position of the Solar Panel Assembly Secure Solar Panel Assembly and post mount to pole using 2 hose clamps. Hose clamps thread through bracket inserts Figure 7: Small post mount attached to pole. 4 20 Adjust Solar Panel to have an unobstructed view of the sun, and tighten Small Mount screws to secure Solar Assembly in position.
Chapter 2 Installation Mounting an Antenna Array The antenna array is composed of four antennas that connect to a SAM. There are two types of arrays: a Linear Array and Square Array. (See Error! Reference source not found.) Refer to the site survey for guidance on the type of array to install. Linear Array Square Array Figure 8: Linear and Square Arrays. The antenna array should be connected to the SAM only after the SAM and the antennas have been mounted.
Chapter 2 Installation 3 After the SAM is mounted and operational, connect the antennas in the array to the SAM. See “Installing a SAM” on page 4. Assembling a square array The site survey should indicate where and how the array is to be mounted. The following procedure describes how to assemble a square antenna array. To assemble a Square Array 1 Attach four 4-hole corner brackets to Mast (long, grooved aluminium pole). 2 ► Create a “X” with (1) long and (2) shorter horizontal tubes.
Chapter 2 Installation 5 Use brackets on antenna enclosures to attach RX antenna enclosures to each end point on the “X”; attach the TX antenna enclosure at a to-be-determined point specified by the site survey. Bracket Antenna Enclosure Figure 10: Antenna enclosure and brackets. ► ► Note: When the Antenna Array is fully assembled and mounted, the antenna enclosures should be perpendicular to the ground with the SMA connector pointing downward towards the ground.
Chapter 2 Installation Mounting a COM Antenna The SAM and Gateway each require their own COM Antenna. A COM antenna can be mounted on a pole or a flat surface. The included U-bolts allow installation on poles up to 2.0 inches in diameter. Additional hardware may be needed to mount the COM antenna to a flat surface. See the BarMate site survey to determine where the COM antenna should be mounted and what hardware is needed. The following procedure describes how to mount the antenna to a pole.
Chapter 2 Installation Antenna Washer Mounting Nut Figure 11: COM antenna base. 3 Insert antenna into mounting bracket and secure with washer and antenna mounting nut. Do not over tighten. Antenna Pole U-bolts Bracket Figure 12: COM antenna and mounting bracket. 4 BarMate Installation Guide After the COM antennas are mounted and their associated devices (SAM and Gateway) are installed and operational, connect the COM antennas to their respective devices.
Chapter 2 Installation Installing a SAM Each SAM is connected to an Antenna Array (four antennas), a COM Antenna, and a solar panel. Each of these items should be mounted before they are connected to the SAM. Installing the SAM involves the following tasks: ► 26 • Installing a battery • Mounting the SAM • Connecting the Antenna Array, COM Antenna, and Solar Panel. Note: Installing the SAM involves powering on the device.
Chapter 2 Installation Installing the battery To prevent damage during shipping, the SAM is shipped without its battery in place. The following procedure describes how to install the battery. CAUTION: The Management Centre (Gateway and computer) must be powered and set-up before power is applied to the SAM. To install the battery 1 Remove the four screws from the SAM cover; and then remove the cover. 2 Remove the two screws that secure the battery bracket.
Chapter 2 Installation (negative) battery cable to the black fast-on connector on the battery. 5 Replace the battery bracket and secure with the two bracket screws. Battery cable fast-on connectors Bracket Screws Figure 14: Battery installed in SAM.
Chapter 2 Installation 6 Make sure the Management Centre (Gateway, computer, and software) are running, and then, on the small PC Board in the SAM, switch the power to ON. OFF/ON switch Figure 15: On/Off switch inside SAM. 7 BarMate Installation Guide Replace SAM cover and secure with four cover screws.
Chapter 2 Installation Mounting the SAM The SAM can be mounted using the included brackets. The following procedure describes how to attach the brackets and mount the SAM. To attach mounting bracket 1 Attach the three mounting brackets to sides and bottom boss locations on the back of the SAM. Bosses for mounting bracket Back of SAM Figure 16: Bosses on the SAM cover. 2 Mount SAM to fixed object (refer to BarMate site survey for location and object).
Chapter 2 Installation To connect SAM to Antenna Array, COM Antenna, and Solar Panel 1 For the antenna array, use an RG58 coaxial cable and connect one end to the SMA port on one of the RX antennas. Connect the other end to one of the RX connectors on bottom of the SAM. Repeat this for each of the four antennas in the array. 2 For the COM antenna, use a coaxial cable and connect one end to the N-Female connector on the COM antenna. Connect the other end to the COM (TNC) port on bottom of the SAM.
Chapter 2 Installation 3 Connect one end of the solar panel cable to the MiniCon-X Solar port on the SAM. The other end of the cable is attached to the solar panel. The SAM is now fully powered. Figure 18: Antenna and solar panel connections on SAM. 4 32 The SAM must be configured before it can function. See “Configuring the SAM” on page 4.
Chapter 2 Installation Installing SRDs The SRD contains an internal battery that is magnetically activated when the SRD is attached to the Bracket Mount. The internal SRD battery is not replaceable. To protect internal electronics, the SRD case is hermetically sealed. CAUTION: Trying to open the SRD case will likely break the device, and the device will no longer be water resistant.
Chapter 2 Installation To install and mount the SRD 1 Identify a mounting surface that allows the SRD to be mounted in a vertical orientation. LED is on top SRD mounting bracket orientation. The SRD attaches to bracket with the LED on top, so that the internal antenna is vertical. Figure 20: SRD and mounting plate. ► 34 2 Attach to surface identified in site survey: • If an adhesive is used, attach adhesive to bottom of SRD Mounting Bracket.
Chapter 2 Installation Sunken Screw Slots Magnet Adhesive attaches to bottom Mounting Bracket if used Tie-Wrap Glides Mounting Bracket - Top Mounting Bracket – Back Figure 21: SRD mounting bracket. 3 Attach the SRD Mounting Bracket to a surface using screws. Additional screw will keep SRD from rotating when attached to a round pole Screws in sunken holes secure bracket to surface at top of Mounting bracket Figure 22: SRD mounting bracket and screws.
Chapter 2 Installation 4 Place the SRD on mounted bracket; observe orientation of SRD and mounting bracket. CAUTION: Snapping an SRD into its mounting bracket powers on the device. Before powering the SRDs, the SAM must be calibrated with one SRD. After calibrating the SAM, then snap all SRDs into their brackets.
Chapter 2 Installation 5 Slide SRD extenders on glides until they snap in place, locking the SRD to the mounting bracket. Disconnect Slot on bottom of SRD Slide Slide Figure 24: Sliding the SRD onto the mounting bracket. 6 To verify that the battery is activated; press the ON button. The LED flashes indicating the battery is active. To turn off the LED, press the OFF button. LED ON/OFF buttons Figure 25: Mounted SRD.
Chapter 2 Installation Disconnecting an SRD from a Bracket Mount Removing an SRD from its Bracket Mount for remounting or replacement is easy using proper tools. A slotted screwdriver with a 1/8” tip. To remove an SRD from its Bracket Mount 1 Insert the screwdriver into the Disconnect Slot on the side of the SRD. Disconnect Slot Figure 26: Disconnect slot on the SRD. 2 38 Insert screwdriver and apply slight forward pressure towards the SRD with the screwdriver, while sliding the SRD upward.
Chapter 2 Installation Slide SRD upward Slide screwdriver up then gently lever forwards Figure 27: Disconnecting an SRD.
Chapter 2 Installation 40 BarMate Installation Guide
Chapter 3 Management Centre Setup and Operations Chapter 3 Management Centre Setup and Operations The purpose of this section is to provide a basic description of the BarMate Management Centre including how it operates and how to set it up.
Chapter 3 Management Centre Setup and Operations 42 o Waiter Config tab on page 4 o MC Config tab on page 4 o SAM Config tab on page 4 o SRD Config on page 4 o Messages tab on page 4 o Settings tab on page 4 BarMate Installation Guide
Chapter 3 Management Centre Setup and Operations Setting up the Management Centre Configuring a Management Centre can be done when the system is launched for the first time or any time thereafter. 1 Launch the Management Centre application. See “Launching the Management Centre Application” on page 4. 2 Click the MC Config tab and click Edit. The Management Centre Setup prompt displays. Figure 28: Management Centre Setup prompt.
Chapter 3 Management Centre Setup and Operations The following example shows that one Management Centre is setup. It shows that the MMC is registered; however, it is not fully configured as its Node Address and Location have not been defined. Figure 29: MC Config tab. This completes the Management Centre setup. SAMs may now be connected to power and register into the system correctly.
Chapter 3 Management Centre Setup and Operations Figure 30: Settings tab. 2 Click the Maps... button and the Maps Configuration window displays. Figure 31: Map Configuration window. BarMate Installation Guide 3 Click Add New, and a prompt asks you to enter a new map name. 4 Enter a meaningful map name, for example, Parking Lot, and click OK. The Map Configuration window displays with the new map entry.
Chapter 3 Management Centre Setup and Operations Figure 32: Map Configuration window with new entry. 5 Select a Map and click Image File… An Open window displays. 6 Browse and select the appropriate map, and then click Open. The map is now associated with the Map name.
Chapter 3 Management Centre Setup and Operations 7 Select a map and it displays in the Map Configuration window. The following example, illustrates a parking lot map. Figure 33: Map Configuration window showing selected map. 8 Set the location and scale of the origin. a. Use the mouse to pan the image until you see the origin location (location of Management Centre) on the map. b. Click Set Origin. A dialog prompts you to select a point on the map to identify the system origin (location coordinates). c.
Chapter 3 Management Centre Setup and Operations A red dot appears on the map (where you clicked) indicating the Origin, the location of the Management Centre. Figure 34: Map Configuration window showing origin location. d. Click Set Scale. e. Specify the scale in meters per pixel for coordinates X and Y, be sure to separate each coordinate with a comma, and then click OK.
Chapter 3 Management Centre Setup and Operations The following example shows a scale of 1 pixel per meter for coordinates X and Y. Notice coordinates are separated by a comma (,). Figure 35: Enter map scale window. 9 The Map is now configured. If multiple maps are configured in the system, the map at the top of the list will always display when the Management Centre is launched. 10 Select a map and click Move Up or Move Down to specify the map that will display when the application launches.
Chapter 3 Management Centre Setup and Operations 12 Click the Map tab. The Map tab also displays when the Management Centre is launched and will display the primary map. Parking Lot Figure 36: Master Management Centre window showing primary map. Maps are now uploaded into the Management Centre.
Chapter 3 Management Centre Setup and Operations Configuring the SAM After the SAM and SRDs have been mounted, the SAM must be configured to be fully operational. To configure the SAM the following tasks must be completed: 1 Identify the SAM in the BarMate software 2 Configure an SRD to calibrate the SAM 3 Calibrate SAM 4 Reconfigure the SRD for operation Each task is described in the following sections.
Chapter 3 Management Centre Setup and Operations 2 Change the SRD service request response timeout value to 0 (zero). The default value is 60. 3 Click the Message tab, and then select the appropriate SRD. 4 In the Test Commands group, select SRD RF On. 5 Cycle the SRD’s power. SRD re-registers with the Management Control Centre. The SRD is now set to the proper RF for calibrating the SAM. 6 ► See “Calibrating the SAM” on page 4.
Chapter 3 Management Centre Setup and Operations data point around the SAM is collected. This process is also repeated for the location of each SRD. If there is no response after collecting a data point (an inactive data point textbox) or if a message, “Timeout Occurred,” displays, simply re-enter the coordinates. In some cases, the installer with the SRD may also need to adjust their position so that the SAM is able to capture the coordinates.
Chapter 3 Management Centre Setup and Operations Overview of the Management Centre Application Interface The Master Management Centre manages all elements of the BarMate system. It manages setup and configuration of components; adding and updating system components, for example expanding an existing system to add new maps, Management Centres, SAMs, and SRDs. It also manages day-to-day operations. When the application is launched the Map tab displays and the primary map displays in the Map window.
Chapter 3 Management Centre Setup and Operations Parking Lot Figure 37: Description of Map tab. To view BarMate components on a resort map BarMate Installation Guide 1 Click the text box drop-down menu arrow and select the desired map to display in the map window. 2 Click the Zoom in or Zoom out buttons for optimal resolution of the service area map.
Chapter 3 Management Centre Setup and Operations Service Requests tab This tab manages service requests. Each state of a request illuminates a different colour to indicate a pending request, the device location, when the request is assigned, when a request is satisfied, and when a request is cancelled. The primary users of this tab are Waiters and Administrative personnel. Figure 38: Description of Service Requests tab.
Chapter 3 Management Centre Setup and Operations Waiter Config tab This tab manages waiters: logs waiters who are on duty in and out, and provides the ability to add or remove waiters to an MC. The MC that a waiter is logged in on determines the area to which a waiter is assigned. For example, if a waiter logs into MC “A”, the waiter is assigned to area “A”. The primary users of this tab are Administrators. Figure 39: Description of Waiter Config tab.
Chapter 3 Management Centre Setup and Operations MC Config tab Provides a list of all Management Centres (MC) configured in the system. The window displays the location of MCs; buttons provide configuration management of MCs. Figure 40: Description of MC Config tab. 58 • Edit button allows you to edit and update map configurations. • Refresh All” button is useful for Secondary MCs (non Master). This button clears the local database of all MCs and creates a new list of all MCs from the Master MC.
Chapter 3 Management Centre Setup and Operations SAM Config tab This tab provides a list and pertinent information about all SAMs configured in the system. The window displays the Node ID, Node Address, Location, and last configuration update of each SAM in the BarMate system. Buttons provide configuration management of individual SAMs. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 41: Description of SAM Config tab.
Chapter 3 Management Centre Setup and Operations SRD Config This tab provides a list of all SRDs in the system. The window displays the Node ID, Node Address, and the date last SRD registered into the BarMate system. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 42: SRD Config tab description. The Refresh All button – clears and updates the local database of all SRDs. It will also create a fresh, new list of SRDs in the system.
Chapter 3 Management Centre Setup and Operations Messages tab This tab is used for troubleshooting purposes. The Message window provides internal status and troubleshooting information exchanged between a Gateway and MC. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 43: Description of Messages tab.
Chapter 3 Management Centre Setup and Operations Settings tab This tab provides the ability to add and configure new maps to the system and to configure various parameters related to system operation. The primary users of this tab are BarMate Installers and BarMate Service personnel. Figure 44: Description of Settings tab.
Appendix A BarMate Site Survey Example Appendix A BarMate Site Survey Example This appendix provides an example BarMate site survey that is used to support installation. This appendix is for reference purposes only.
Appendix A BarMate Site Survey Example Figure 45: Site Survey Example, page 1.
Appendix A BarMate Site Survey Example Figure 46: Site Survey Example, page 2.
Appendix A BarMate Site Survey Example Figure 47: Site Survey Example, page 3.
Appendix B: Square Array Drawing Specification Appendix B: Square Array Drawing Specification This section provides a Drawing Specification that illustrates construction of a Square Array.
Appendix B: Square Array Drawing Specification 68 BarMate Installation Guide
Acronyms Acronyms CE – Conformité Européenne (European Conformity) COAX – Coaxial Cable FCC – Federal Communications Commission LED – Light Emitted Device MC – Management Centre MMC – Master Management Centre NEMA – National Electrical Manufacturers Association PC – Personal Computer SAM – Service Area Manager SRD – Service Request Device TX – Transmit RX – Receive USB – Universal Serial Bus BarMate Installation Guide 69
Acronyms 70 BarMate Installation Guide
BarMate Ltd ▪ Trafalgar House ▪ Grenville Place ▪ London ▪ NW7 3SA ▪ UK Copyright BarMate 2008 ▪ Printed March 2008 ▪ Revision A
