How-To Guide

The 4-stages of a request are:
SENDING –Showing that your request is sent.
RECEIVED –Confirms delivery of request.
ASSIGNED – Request has been Assigned.
RESOLVED? – Press the Yes button after the
issue is resolved. After which the Messenger
will return to home screen displaying the time.
The C.A.R.E.L. operator may also Resolve the
request should it occur else ware.
Responding in Emergency Mode:
A LOCKDOWN event can be initiated from any
Messenger badge holder by depressing the
SECURITY and MEDICAL simultaneously for
3-seconds. This will produce two separate buzz
events. After the second long buzz, release the
buttons and a Lockdown will activate.
In similar manner a FIRE CONFIRM notice can
be sent from any Messenger badge holder
when HELP and MAINTENANCE are pressed
simultaneously for 3-seconds. This process is
the same as the Lockdown.
Emergency process:
(step by step)
• What you will SEE on the display
• When to PUSH the buttons
• What you will FEEL from the Messenger
Step 1:
LOCKDOWN* - Event - CHECK IN
Press the YES button immediately .
Triple Buzz/Blink (5X)
Step 2:
Are You Safe? / Safe? CHECK-IN
Press the YES button when you’re safe.
Press the NO button if you’re not safe.
Single buzz/blink.
“Event IN PROGRESS”
This is the wait cycle until the event is called off.
Step 3:
ALL CLEAR / ALL CLEAR-CHECK IN
Press the YES button.
Triple Buzz/Blink (5X)
Step 4:
RETURN / RETURN-CHECK IN
Press the YES button once you’re back in place.
Press the NO button If you cannot comply.
Single buzz/blink.
Welcome!
Your Messenger is a lightweight two-way
communication Badge holder
designed for
assistance requests and crisis support. Any
Button press is sent to the C.A.R.E.L.
requesting assistance, or reporting your
condition in a crisis situation. The Messenger
will accept up to two standard thickness
badges, e.g. Photo Identification and RFID
building access badges of similar thickness.
To Start:
Charge your Messenger:
Power down and insert USB charger connector
into the Messenger. Charge until the amber
LED is out. This will be 80% of full battery
charge.
Powering On your Messenger:
Press and hold the NO button (5-6 sec.) until
the buzz to power on. The system time will
appear within several seconds if you are in
range of the C.A.R.E.L.
Powering Off your Messenger:
Press and hold NO button (5-6 sec) until the
second buzz to power off the Messenger. this
is Recommended state for charging.
Messenger Operation:
CONNECTION: The Messenger will display
“Connected“ when connected with the
C.A.R.E.L. “Offline” is displayed when no signal
for connection is available.
Name: Your name will appear at display top.
Time: Time is displayed in ready mode.
Elapsed Timer: The Event elapsed timer is
displayed in display lower right corner
Request: The request Event type
is displayed
in the upper left corner
Sub-menu: The sub-menu choices for each
request are displayed for 5-seconds at the
beginning of any request.
How to use Request Buttons:
Pressing any request button for 1-second will
produce a confirming buzz. This will starts the
request process. A
5-second delay is built in to
allow you to select of one-of-four custom
sub-menu choices. Touching the dark gray
touch-point dot next to your choice will select.
If no sub-menu option is selected, the request
will be automatically sent after 5 seconds.
SRM quick start doc. 2.1
MESSENGER
support.badgemessenger.com/start/srm
Model: SRM