AXIS P3904-R Network Camera User Manual
About this Document This manual is intended for administrators and users of the AXIS P3904–R, and is applicable to firmware 6.50 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis website, as required.
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에 서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니다. 적절히 접지된 STP (shielded twisted pair) 케이 블을 사용하여 제품을 연결 하십시오. Safety This product complies with IEC/EN/UL 60950-1, Safety of Information Technology Equipment. If its connecting cables are routed outdoors, the product shall be grounded either through a shielded network cable (STP) or other appropriate method.
AXIS P3904-R Network Camera Table of Contents Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hazard levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other message levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to access the product . . . .
AXIS P3904-R Network Camera Table of Contents Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors .
AXIS P3904-R Network Camera Safety information Safety information Hazard levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE TICE NO Indicates a situation which, if not avoided, could result in damage to property.
AXIS P3904-R Network Camera Hardware overview Hardware overview For specifications of the hardware components, see Technical specifications on page 57.
AXIS P3904-R Network Camera How to access the product How to access the product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. We recommend the following browsers: • Internet Explorer® with Windows® • Safari® with OS X® • ChromeTM or Firefox® with other operating systems. To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
AXIS P3904-R Network Camera How to access the product How to set the root password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time. To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.
AXIS P3904-R Network Camera How to access the product Use the Manual Trigger button to trigger an action rule from the live view window. For information about how to configure and enable the button, see About the manual trigger on page 10. Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.
AXIS P3904-R Network Camera How to access the product With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue. Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer. Click the Center mode button and click in the image to center the camera view on that position.
AXIS P3904-R Network Camera About media streams About media streams The Axis product provides several video stream formats. Your requirements and the properties of your network will determine the type you use. The live view window in the product provides access to H.264 and Motion JPEG video streams, and to the list of available stream profiles. Other applications and clients can access video streams directly, without going via the live view window. About H.264 format H.
AXIS P3904-R Network Camera About media streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: • Windows Control Panel (from the Start screen or Start menu) • Alternatively, right-click the video image in Internet Explorer and click Settings.
AXIS P3904-R Network Camera About media streams Note • = IP address • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS P3904-R Network Camera How to set up the product How to set up the product The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window. • Administrators have unrestricted access to all settings. • Operators have restricted access to settings, see Users on page 40 See also the online help .
AXIS P3904-R Network Camera About video settings About video settings It is possible to configure the following video features in your Axis product: • Video stream. See page 16. • Stream profiles. See page 18. • ONVIF Media Profiles. See page 18. • Camera settings. See page 18. • View areas. See page 20. • Overlay image. See page 21. • Privacy mask. See page 22. How to set up video streams To set up the product’s video streams, go to Video > Video Stream.
AXIS P3904-R Network Camera About video settings • Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions. • Overlay settings. See About overlay text on page 21. Click Save to apply the new settings. About H.264 H.
AXIS P3904-R Network Camera About video settings 6. Click Save. How to include current bitrate in a text overlay 1. Go to Video > Video Stream > Overlay Settings. 2. In the Include text field enter #b. 3. Click Save. About MJPEG settings Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations.
AXIS P3904-R Network Camera About video settings About white balance To change this setting go to Setup > Video > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list. For a description of each available setting, see the online help .
AXIS P3904-R Network Camera About video settings Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows different prioritization in normal light and in low light. Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s).
AXIS P3904-R Network Camera About video settings Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. About overlays Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. About overlay text An overlay text can include the current date and time, or a text string.
AXIS P3904-R Network Camera About video settings About overlay images An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image. Image specifications: • The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. • The image width and height, in pixels, must be exactly divisible by four.
AXIS P3904-R Network Camera About video settings The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled. You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name. For more information, see the online help Important Adding many privacy masks may affect the product’s performance.
AXIS P3904-R Network Camera How to configure the live view window How to configure the live view window You can customize the live view window and alter it to suit your requirements. It is possible to define the following features of the live view window. • Stream Profile. See page 18. • Default Viewer for Browser. See page 24. • Viewer Settings. See page 24. • Action Buttons. These are the buttons described in About the controls in the live view window on page 9 . • User Defined Links.
AXIS P3904-R Network Camera How to configure the live view window About user-defined links To display user-defined links in the live view window, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.
AXIS P3904-R Network Camera About PTZ (Pan Tilt Zoom) About PTZ (Pan Tilt Zoom) PTZ (pan, tilt and zoom) is available if you have enabled digital PTZ in the selected view area. For more information on view areas, see View Area on page 20. About preset positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: • Pan and tilt positions • Zoom position Each view area has its own preset positions.
AXIS P3904-R Network Camera About PTZ (Pan Tilt Zoom) When the focus window is set from the Live View page, any change in the camera position will return the autofocus to the entire window. When clicking the Focus Window button in the preset position page, the most recently set focus window from the Live View page appears. If you set the focus window from the preset positions page, it is included in the settings for that preset.
AXIS P3904-R Network Camera About PTZ (Pan Tilt Zoom) 3. Click Remove. About tour recording How to create a recorded tour Note Only the name of the recorded tour and pause between runs can be modified. Starting a new recording will overwrite the existing guard tour. 1. Go to PTZ > Guard Tour and click Add. 2. Select Create a record tour and click OK. 3. Type a name. 4. Specify the pause length between runs. 5. Click to start recording the pan/tilt/zoom movements. 6. When satisfied, click . 7. Click OK.
AXIS P3904-R Network Camera About PTZ (Pan Tilt Zoom) About the control queue Note • The administrator can enable and disable PTZ controls for selected users. • To identify different users in the viewer group, cookies must be enabled on the client. • The Control queue polltime is measured in seconds. For more information see the online help . The administrator can set up a queue for PTZ controllers from PTZ > Control Queue.
AXIS P3904-R Network Camera About detectors About detectors About camera tampering Camera Tampering can generate an alarm when the camera is repositioned, or when the lens is covered, spray-painted or severely de-focused. To send an alarm, for example via email, an action rule must be set up. How to configure tampering detection 1. Go to Detectors > Camera Tampering. 2. Set the Minimum duration, that is the time that must elapse before an alarm is generated.
AXIS P3904-R Network Camera About applications About applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www.axis.com/applications To find the user manuals for Axis applications, go to www.axis.com Note • Several applications can run at the same time but some applications might not be compatible with each other.
AXIS P3904-R Network Camera About events About events The event pages allow you to configure your product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
AXIS P3904-R Network Camera About events • • • • • • Tampering – Trigger the rule when tampering is detected. See About camera tampering on page 30. Hardware - Network – Trigger the rule if network connection is lost or restored. This can for example be used to start recording to the SD card. - Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This can for example be used to send maintenance notifications.
AXIS P3904-R Network Camera About events • Send Notification – Send a notification message to a recipient. • Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured under System Options > Network > SNMP. • Send Video Clip – Send a video clip to a recipient. • Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration.
AXIS P3904-R Network Camera About events HTTPS Encrypted file transfer using HyperText Transfer Protocol Secure (HTTPS). Send Images Send Notification Specify login information for the HTTPS server and validate the server’s certificate. If there is a proxy between the Axis product and the HTTPS server, also specify the proxy settings. Send Video Clip Network Share A network share can also be used as a storage device for recorded video.
AXIS P3904-R Network Camera About events How to set up recurrences Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour. To set up a recurrence: 1. Go to Events > Recurrences and click Add. 2. Enter a descriptive name and recurrence pattern. 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.
AXIS P3904-R Network Camera About recordings About recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 38. • To set up action rules, see page 32. • To access recordings, see How to find recordings on page 37. • To play recordings, see How to play recordings on page 37. • To export a recording as a video clip, see How to export a video clip on page 38.
AXIS P3904-R Network Camera About recordings To play a recording, follow these steps: 1. Go to Recordings > List. 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the filters. See also How to find recordings on page 37. 3. Select the recording and click Play. The recording will be played in a new browser window. How to export a video clip Recordings on the SD card or network share can be exported as video clips.
AXIS P3904-R Network Camera About languages About languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button. Select the new language from the list and click Save.
AXIS P3904-R Network Camera About system options About system options Security Users User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page.
AXIS P3904-R Network Camera About system options HTTPS HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing. HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by HTTPS is considered adequate for most commercial exchanges. The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
AXIS P3904-R Network Camera About system options How to install additional CA certificates 1. Go to Setup > System Options > Security > Certificates. 2. Click Install certificate and upload the certificate. Date & Time The Axis product’s date and time settings are configured under System Options > Date & Time. Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see below).
AXIS P3904-R Network Camera About system options ARP/Ping The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 43. The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional two minutes.
AXIS P3904-R Network Camera About system options The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service is enabled by default. To disable, clear the Enable AVHS box. One-click enabled - Press and hold the product’s control button (see Hardware overview on page 7 ) for about 3 seconds to connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service.
AXIS P3904-R Network Camera About system options Link-Local IPv4 Address Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static or DHCP-supplied IP address at the same time. This function can be disabled under System Options > Network > TCP/IP > Advanced.
AXIS P3904-R Network Camera About system options Note This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers. RTSP The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be changed under System Options > Network > TCP/IP > Advanced. The default port is 554. Note H.264 video streams will not be available if the RTSP server is disabled. SOCKS SOCKS is a networking proxy protocol.
AXIS P3904-R Network Camera About system options Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required. To use SNMP v3, HTTPS must be enabled, see HTTPS on page 41. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once.
AXIS P3904-R Network Camera About system options To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings older than and select the number of days or weeks. To stop writing to the card and protect recordings from being removed, select Lock under General Settings. How to mount and unmount the SD card NOTICE TICE NO To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
AXIS P3904-R Network Camera About system options How to encrypt SD card data To prevent unauthorized individuals and systems from accessing recorded video, the SD card content can be encrypted. Encryption can only be enabled when the card is unmounted. After enabling encryption, the SD card must be formatted so that no unencrypted data remains on the card. The card must also be mounted before it can be used.
AXIS P3904-R Network Camera About system options Ports & Devices Port Status The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports. Maintenance The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.
AXIS P3904-R Network Camera About system options System Log - Provides information about system events. Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below). Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. You can view or download the server report. Downloading the server report creates a .
AXIS P3904-R Network Camera About system options 1. Disconnect power from the product. 2. Press and hold the control button and reconnect power. 3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber. 4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90 5.
AXIS P3904-R Network Camera Troubleshooting Troubleshooting How to check the current firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
AXIS P3904-R Network Camera Troubleshooting 4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.
AXIS P3904-R Network Camera Troubleshooting Firewall protection Check the Internet firewall with your network administrator. Default routers required Check if you need to configure the router settings from System Options > Network > TCP/IP > Basic. Problems with streaming H.264 Problems with AXIS Media Control (Internet Explorer only) To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls.
AXIS P3904-R Network Camera Troubleshooting Video and image problems, general Image unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup > Video > Camera Settings. Disturbed focus Set the focus manually by gently push and turn the focus ring. Set the focus manually by using the black rubber side of the lens tool. Insert the tool carefully and hold pressed while turning to adjust focus.
AXIS P3904-R Network Camera Technical specifications Technical specifications To find the latest version of the datasheet, go to www.axis.com > product > Support & Documentation. LED Indicators Note • The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information. • The Status LED can be configured to flash while an event is active.
AXIS P3904-R Network Camera Technical specifications The control button is used for: • Resetting the product to factory default settings. See page 51. • Connecting to an AXIS Video Hosting System service. See page 43. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 44. To connect, press and hold the button for about 3 seconds.
User Manual AXIS P3904-R Network Camera © Axis Communications AB, 2014 - 2017 Ver. M8.2 Date: April 2017 Part No.
