TROUBLESHOOTING ● How to solve situation where LGHD 2 firmware update tool can’t start up? On Windows 10 the system will perform security protection against the files being downloaded by your web-browser. In order to initiate firmware upgrade please perform following steps: 1. Click right mouse button on the downloaded zip file 2.
3. Under “Security” select “Unblock” then click on “Apply”, “OK” ● How come once I opened RECentral, there’s only sound but no video, and restarting computer or RECentral doesn’t seem to work? This may be due to your CPU being set to power saving mode. Please turn off CPU power saving (C-State) setting(s) in your BIOS. Procedures for different systems may vary.
Steps: Reboot your PC and hold Delete (DEL) key to enter BIOS. Go to M.I.T.
> C3 State Support > Disabled > C6/C7 State Support > Disabled > C8 State Support > Disabled > Save and Exit Setup RECentral 4 shows “Device Occupied” error message
STEP 1: If you have already updated your system to Windows 10 [1803] This error is resulted by the new update that controls the way of applications connecting your webcams and video capture devices.
1. At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on “Allow apps to access your camera” 2.
STEP 2: Make sure that your UAC (USB Audio Class) device (for example: GC510, GC513, GC570, BU110) is enabled* at Windows Volume panel under Recording devices. *Note: if you plug microphone to your system that will be the default device, but UAC device still has to be enabled. STEP 3: If your device is USB interface (for example: GC510, GC513, BU110) try to remove it from the connected USB port then plug it back.
Reinstall driver for the UAC device: remove the UAC device manually from Device Manager by right click on its name then select “Uninstall device”, then at Device Manager/Action panel select “Scan for hardware changes”
STEP 5: Go into Windows Task Manager and at Services “Stop” RECentral service
then restart it by clicking “Start” it.
STEP 6: If you set graphic card codec in RECentral 4 settings, make sure to update your standalone graphic card driver to its latest version.
If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below: 1.
2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply. After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear.
3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.
4. Then set the stereo mix volume level to the appropriate level.
5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.
6.
The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.
● How to solve RECentral 3 "Device is busy" error? LGHD2 is a USB Audio Class (UAC) device that requires to be enabled to function properly. Make sure to have it enabled in Volume Panel/Recording devices. ● Do AVerMedia capture cards work with XBOX One S? The XBOX One S supports resolution output at 4K (3840x2160) and has setting for HDR color.
● Downloaded and installed GC570 Live Gamer HD2 driver on my Windows 7 PC but the card detects in Device Manager as “Etron USB 3.0 host controller” and shows a yellow exclamation mark, how to solve this problem? In case GC570 Live Gamer HD2 -as above screenshot shows- detects in Device Manager as “Etron USB 3.0 host controller” with next to it a yellow exclamation mark please make sure to run Windows update then reinstall the latest driver available on our website.
