Using Avaya J189 IP Phone SIP Release 4.0.6 Issue 1 May 2020 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
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1 This device complies with Industry Canada licence-exempt RSS 2 standard(s). Operation is subject to the following two conditions: 3 1. This device may not cause interference, and 4 5 6 2. This device must accept any interference, including interference that may cause undesired operation of the device. 61 62 63 64 • Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.
1 equipment off and on, the user is encouraged to try to correct the 2 interference by one or more of the following measures: 3 • Reorient or relocate the receiving antenna. 4 • Increase the separation between the equipment and receiver. 57 All non-Avaya trademarks are the property of their respective owners. ® 58 Linux is the registered trademark of Linus Torvalds in the U.S. and 59 other countries.
Contents Chapter 1: Introduction.......................................................................................................... 12 Purpose................................................................................................................................ 12 Chapter 2: Phone overview.................................................................................................... 13 Physical layout.......................................................................................
Contents Chapter 7: Call-related features............................................................................................. 35 Muting and unmuting a call..................................................................................................... 35 Placing a call on hold and resuming the call............................................................................ 35 Chapter 8: Managing contacts..........................................................................................
Contents Making a call on a bridged line......................................................................................... 55 Answering a bridged line call............................................................................................ 56 Joining a call on a bridged line ......................................................................................... 56 Busy Indicator.................................................................................................................
Contents Limit Incoming Calls.............................................................................................................. 77 Activating Limit Incoming Calls......................................................................................... 77 Deactivating Limit Incoming Calls..................................................................................... 77 Long-term acoustic exposure protection..................................................................................
Contents Enabling the Away timer.................................................................................................. 97 Enabling phone auto-lock................................................................................................. 98 Turning call history on and off........................................................................................... 98 ® Enabling and disabling Microsoft Exchange contact integration......................................... 99 Calendar settings.
Contents Viewing Avaya Mentor videos............................................................................................... 122 Support.............................................................................................................................. 123 May 2020 Using Avaya J189 IP Phone SIP Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 2 Chapter 1: Introduction Purpose 4 This document describes the features of the Avaya J189 IP Phone and also provides instructions on how to use this phone. 5 This document is for end users. 3 May 2020 Using Avaya J189 IP Phone SIP Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 2 3 Chapter 2: Phone overview The Avaya J189 IP Phone is intended to be used in business communications. The phone supports up to ten call appearances with five lines of call display. 5 The Avaya J189 IP Phone has a secondary display and can support up to three button modules, and each button module provides 24 additional lines.
Phone overview 1 Physical layout 1 2 3 4 20 5 6 7 8 9 10 15 11 12 13 14 16 17 18 19 2 No. Name Description 1 Beacon LED Provides visual alerts for the following: • Incoming call • Voice mail Table continues… May 2020 Using Avaya J189 IP Phone SIP Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
Physical layout No. Name Description 2 Phone display Displays two areas: 1. Top Bar: It is always visible, and displays communication status, time and date, and device status. 2. Application area displays the following: • Application header: It displays the context specific application title and subtitles. The header is always empty on the Phone screen. • Application content area: It displays menus, lists, pop-up windows, images, and other application content.
Phone overview No. Name Description 14 Speaker Used to turn on the speaker. 15 Secondary display Provides quick access to line appearances, features, and phone menus. 17 Volume Used to adjust volume of a handset, speaker, or ringtone. • (+) : To increases the volume. • (-): To decrease the volume. 1 2 3 18 Mute Button Used to mute and unmute the outgoing audio. 19 Left, Right keys Used to navigate on the Secondary Display screen. 20 Handset Used to receive and make calls.
1 2 3 Chapter 3: Getting started Entering the file server address About this task 5 Enter the file server address if the phone prompts, for example, when you connect to the network for the first time. 6 Before you begin 7 Obtain the file server address from the system administrator. 8 Procedure 4 1.
Getting started 3. After you have pressed Config, enter the file server address in the Address field. 1 The address can be in the form of a numerical IP address or an alphanumeric Fully Qualified Domain Name (FQDN) like http://myfileserver.com/j100/. 2 3 Tip: 5 To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the alphanumeric mode. 6 To enter the forward slash symbol (/) in the field, press the / soft key. 4 4. Press Save.
Logging out of your phone 4. Press Enter. 1 2 Logging out of your phone 3 About this task 4 Use this procedure to log out of your primary or guest user extension. Note: 5 6 After a guest user logs out, the primary user will be logged in. Procedure 7 1. Press Main menu. 8 2. Scroll to Applications, and press Select. 9 3. Scroll to Log out, and press Select. 4. In the confirmation window, press Log out.
Getting started 3 Your administrator sets a limit to the number of incorrect attempts. If you exceeded the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies. 4 To unlock the phone, press Unlock and enter the PIN or password. 1 2 5 Connecting to a WiFi network 6 About this task 7 Use this procedure to connect your phone to an available WiFi network.
1 2 3 4 Chapter 4: Navigation Cursor navigation You can use the navigation cluster for cursor movement or selection of options on the Phone screen or in other menus. The navigation cluster has the following keys on the phone: 5 • Left Arrow 6 • Right Arrow 7 • Up Arrow 8 • Down Arrow 9 • OK 10 11 12 Navigation cluster The effect of pressing a navigation key depends on the current application and context.
Navigation 1 Text input 3 You can use the dial pad or the text input soft keys to edit and enter text in the text input fields of the phone. 4 Input field 2 5 6 7 8 9 10 Depending on the application and context, a text input field is a text box with a label. The user interface displays labels on the left side of the text box or in the line preceding the text box. An input field can be blank or display a current value that can be modified.
Main menu 1 Input line 2 The following actions take place when you press the line key against the input lines. 3 4 5 6 7 8 • Selects the corresponding line for the line which accepts user input. • Displays the cursor after the last character of the existing content if the line is an input line. If an input line is selected, the interface performs no action even if the cursor is in the middle of the line.
Navigation Icon Description Microphone is muted. Missed call on your phone. You can see this icon in the Recents application. Incoming call; indicates you have answered this call. You can see this icon in the Recents application. Outgoing call; indicates you have made this call. You can see this icon in the Recents application. Bridged call; indicates this line is being used for a call on another phone. Incoming call is alerting. Outgoing call; indicates you have made this call. Call is active.
Presence icons Icon Description Indicates that the phone is not connected to the SIP proxy server and is operating in Failover mode. Some features might not be available or work incorrectly. If the appearance line displays this icon, it indicates that the phone has encountered a failure and has preserved the media session until the user hangs up. This icon can also indicate that the phone is connected to the call server but the features are not available. The EC500 feature is on.
Navigation Icon Status Description Available Contact is available and can communicate. On a call Contact is on a call. Busy Contact is busy. Away Contact is away from the phone. Do Not Disturb Contact does not want to communicate. Out of Office / Offline Out of Office: Contact is out of office. Offline: Contact is offline or wants to appear invisible. Unknown The presence status of the contact is unknown or the phone is not registered.
Wi-Fi icons 1 2 Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J189 IP Phone: Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected. Wi-Fi network is out of range or offline. May 2020 Using Avaya J189 IP Phone SIP Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
1 2 Chapter 5: Handling incoming calls Answering a call 3 About this task 4 Use this procedure to answer a call. When you receive a call, the phone does the following: 5 • Generates audio-visual alerts. 6 • Displays the caller’s name or number. Note: 7 8 9 10 When the Incoming call pop-up window is displayed, the only visual alert is the flashing beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing. Procedure Do one of the following: 11 • Lift the handset.
Handling calls and conferences using Multiple Device Access 1 2 3 Handling calls and conferences using Multiple Device Access About this task 6 With the Avaya Aura® and Multiple Device Access feature, you can have up to ten devices configured with the same extension number. You can use this extension number to transfer active calls between your devices. 7 Before you begin 4 5 8 9 10 Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for your extension.
Handling incoming calls Note: If you ignore a call using the Bluetooth headset, to answer back the call, press Answer or Headset button on the phone. 1 2 3 4 Declining a call About this task 7 You can decline an incoming call when you do not want to answer a call. The incoming call is declined depending on the Call decline policy set by your administrator. Contact your administrator to enable this feature for your extension and also to know about the Call decline policy.
1 2 Chapter 6: Handling outgoing calls Making a call by using the dial mode 3 About this task 4 Use this procedure to make a call without lifting the handset or pressing Speaker. 5 Set the dial mode on the phone to one of the following: 6 7 8 9 10 • Auto: Dial the number. The phone starts the call when the inter digit timer times out. • Auto: Dial the number and press # key. Pressing # key indicates end of dial, the phone starts the call. • Manual: Dial the number, and press the Call soft key.
Handling outgoing calls 1 Before you begin 2 Ensure that the call history is not empty. 3 Procedure 1. Press Redial soft key. 4 The phone dials the most recently dialed number. 5 6 2. (Optional) To see the list of dialed numbers: 7 a. Scroll to the number you want to redial. 8 b. Press Call. 10 Related links Setting redial options on page 93 11 Making a call by using speed dial 9 12 Before you begin 13 Ensure you have speed dial numbers assigned to your contacts.
Making a call from the corporate database Сontacts list 1 2 Making a call from the corporate database Сontacts list About this task 4 Depending on the configuration by your administrator you may be able to search and call contacts from other remote contacts lists or directories. 5 Procedure 3 6 1. Press Contacts. 7 2. Press Search. 8 3. Enter the digits on the dial pad that correspond to the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith.
Handling outgoing calls 1 2 3 4 5 6 7 8 Using the Emerg soft key, you can dial only the number that is given the highest priority by the system administrator. Alternatively, you can dial the emergency numbers by using the dial pad in the following cases: • The Emerg soft key is unavailable. • The Emerg soft key is available, but you want to dial an emergency number that is not set by the system administrator. In the IP Office environment, the Emerg soft key is unavailable.
1 2 3 Chapter 7: Call-related features Muting and unmuting a call About this task 5 If you mute a call on the phone, you must unmute it using the Mute button. If you mute the call on the Bluetooth headset, you must unmute it on the headset. 6 Procedure 4 1. To mute an active call, press Mute. 7 The Mute button is lit. 8 2. To unmute the call, press Mute again. 9 10 11 Placing a call on hold and resuming the call About this task 15 During a call, you can place the call on hold.
1 2 Chapter 8: Managing contacts Adding a new contact 3 About this task 4 Use this procedure to add a contact to the phone. You can save up to 250 contacts. 5 Procedure 6 1. Press Contacts. 7 2. (Optional) To navigate through Main menu, do the following: 8 a. Scroll to Applications, and press Select. 9 b. Scroll to Contacts, and press Select. 3. Do one of the following: 10 11 • If your Contacts list is empty, press New. 12 • If your Contacts list is not empty, press More > New. 4.
Adding a contact from the Recents list 1 Adding a contact from the Recents list 2 About this task 3 Use this procedure to add a number to your Contacts list from your call history. 4 Procedure 5 1. Press Recents. 6 2. Scroll to the required number, and press +Contact. 7 3. In the First name and Last name fields, type the relevant information. The phone assigns the extension number to Last name. You can remove the extension number from this field and add other information. 8 9 4. Press Save.
Managing contacts 1 Procedure 2 1. Press Contacts. 3 2. (Optional) To navigate through Main menu, do the following: 4 a. Scroll to Applications, and press Select. 5 b. Scroll to Contacts, and press Select. 3. Press the key corresponding to the first letter of the first or last name of the contact on the dial pad. 6 7 8 9 10 11 12 Result The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key.
Searching for a contact 1 Searching for a contact 2 About this task 3 Use this procedure to search contacts from the following: 4 • My contacts: J100 local contact entries 5 • My Exchange: exchange integration, My contacts 6 • Global Exchange: exchange integration, global contacts 7 • System contacts: Avaya Aura contacts 8 • LDAP: LDAP directory 9 Procedure 10 1. Press Contacts. 11 2. (Optional) To navigate through Main menu, do the following: 12 a.
Managing contacts b. Scroll to Contacts, and press Select. 1 3. Scroll to the contact that you want to combine, and press Details > More > Combine. 2 The select mode displays the Contacts list without the current content. 3 4. To combine the current contact, scroll to the existing contact, and press Select. 4 The current contact will be deleted from the Contacts list and merged with the local contact. 5 6 7 8 Deleting a contact Procedure 1. Press Contacts. 9 2.
Adding a contact to the local group 1 2 Adding a contact to the local group Before you begin 3 • Ensure that your Contacts list is not empty. 4 • Create minimum one local group to add your contacts. 5 Procedure 6 1. Press Contacts. 7 2. (Optional) To navigate through Main menu, do the following: 8 a. Scroll to Applications, and press Select. 9 b. Scroll to Contacts, and press Select. 10 3. Press Groups. 11 4. Select the group, and press +Members. 12 5.
Managing contacts 1 2 Assigning a ringtone to a contact About this task 4 Use this procedure to assign a ringtone to a contact. You can assign a ringtone only to a contact that is saved in the Contacts list. 5 Procedure 3 6 1. Press Contacts. 7 2. (Optional) To navigate through Main menu, do the following: 8 a. Scroll to Applications, and press Select. 9 b. Scroll to Contacts, and press Select. 10 3. Select the contact, and press Details. 11 4.
LDAP Directory 1 2 3 Setting LDAP Directory as the contact search source About this task 6 You can select an LDAP directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application. 7 Before you begin 8 Ensure that the feature is activated by the administrator. Contact your administrator for details. 9 Procedure 4 5 10 1. Press Contacts. 11 2.
Managing contacts • Scroll to Contacts, and press Select. 1 3. If you are searching from a LDAP Directlry, scroll to LDAP Directory, and press Select. 2 5 The phone displays the list of up to 1000 LDAP contacs. You can use Up and Down line keys to scroll through the list. If the phone cannot retreive the contacts from a LDAP server, the phone displays the following message: 6 No contacts in the group. 3 4 4. Press Search. 7 5.
1 2 3 4 Chapter 9: Managing Recents Call log Depending on the call type, call log provides the following information about the last 100 calls on your phone: 5 • Caller name 6 • Caller number 7 • Call time-stamp 8 • Call duration 9 10 11 12 13 14 15 Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.
Managing Recents 1 • Outgoing call icon 2 • Missed call icon 3 • Name 4 • Extension number 5 • Time 6 • Date 7 • Duration Note: 8 9 Duration is not available for a missed call. Procedure 10 1. Press Recents. 11 2. (Optional) To navigate through Main menu, scroll to the following: 12 a. Applications, and press Select. 13 b. Recents, and press Select. 14 3. Select the call that you want to view. 15 4. Press Details. The phone displays the details of the selected call.
Clearing the Recents list 1 2 Clearing the Recents list Procedure 3 1. Press Recents. 4 2. (Optional) To navigate through Main menu, scroll to the following: 5 a. Applications, and press Select. 6 b. Recents, and press Select. 7 3. Press Delete. 8 4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. 9 • Cancel: To cancel and return to the previous menu. 10 May 2020 Using Avaya J189 IP Phone SIP Avaya - Proprietary.
1 2 Chapter 10: Managing conference calls Adding a person to an active call 3 About this task 4 You can add participants to an active call to set up a conference call. 5 Before you begin 6 Start a call. 7 Procedure 1. During a call, on the Phone screen, press More > Conf. 8 The phone puts the existing call on hold. 9 2. To make a call to a participant, do one of the following: 10 11 • Dial the phone extension by using the dial pad.
Putting a conference call on hold and resuming a call • Conf 1 The held call is added to the conference call. 2 3 4 Putting a conference call on hold and resuming a call About this task 6 Use this procedure to put a conference participant on hold, while other participants continue the conference call. 7 Procedure 5 8 1. Press Hold soft key during a conference call. 9 2. Do one of the following: 10 • Press Resume. 11 • Select the call appearance to resume the conference call.
Managing conference calls 1 Viewing the details of a conference 2 3 About this task 4 Use this procedure to view the details of the participants on a conference call. 6 If you cannot, it might be due to the server on which your extension is configured. Contact your system administrator. 7 Procedure 5 8 1. On the Phone screen, select your active call. 9 2. Press Conf soft key. 3. Do one of the following: 10 11 • Dial the telephone number. 12 • Call the person from the Contacts list.
1 Chapter 11: Advanced features 3 You can access advanced features available on your phone from the Features screen and some advance features from the Applications screen. 4 Most of the features are configured by the system administrator. 5 The LED next to the feature name indicates whether the feature is currently on or off. 2 6 LED state Feature Status Green On Red Off Accessing the Features screen 7 About this task 8 Use this procedure to gain access to the Features screen.
Advanced features 1 2 3 4 5 Making a call transfer with a shortcut key About this task If the caller needs the information that you cannot provide, you can transfer the ongoing call to another user using an Autodial key or a contact as shortcuts. Note: The actual key used for a shortcut action depends on the current configuration.
Activating the screen saver 1 Before you begin 2 Ensure the following: • If the configured shortcut is a BLF key, the required user is idle. 3 • The administrator has set the shortcut action for the key as conference call. Contact your system administrator for more details. 4 5 6 Procedure 1. While on an active call, depending on the configuration, do one of the following on the Phone screen: 7 8 • Press the Autodial or Contact line key.
Advanced features Note: 1 2 3. Press Select or OK or the corresponding line button to activate the feature. 3 4 5 6 If you want the feature label to read as Send all calls, contact your administrator to relabel the feature name. Automatic Callback With the Automatic Callback feature, you receive a notification call to connect with the available extension number that was previously busy, unanswered, on another call, or out of coverage.
Blocking your extension from displaying during calls 1 Procedure 2 Do one of the following to autodial a number: 4 • If your phone is on-hook, choose the number which appears on your phone screen, and press the Call soft key or the OK button. 5 • If your phone is off-hook a autodialing screen appears, press the line key. 6 • You can choose a number from the JBM24 Button Module and press the line key.
Advanced features 2. Enter the number by using the dial pad. 1 The phone initiates the call when the inter digit timer times out. 2 3 4 5 Answering a bridged line call About this task 8 When you receive a call from a bridged line, the Phone screen displays the bridge owner’s identity. If you receive more than one bridged call, the Phone screen highlights the recent bridged call. 9 Procedure 6 7 1. Do one of the following: 10 11 • Lift the handset. 12 • Press Speaker.
Busy Indicator 1 • Transfer calls by pressing the Busy Indicator line key 2 • Make conference calls with BI users 3 4 5 6 7 8 9 10 11 The icon next to the Busy Indicator line key displays the current status of the monitored user (idle or busy). The user status is also reflected by the indication of LEDs integrated into the corresponding line keys. You can relabel and move a Busy Indicator line key from the Phone keys customization menu.
Advanced features 1 2. Press the Phone key. 2 3. Do one of the following: 3 • Scroll to the required Busy Indicator line, and press Call. 4 • Press the required Busy Indicator line key. 4. When the monitored user answers the call, press Join. 5 6 7 8 9 10 11 Call Transfer to a monitored user Ongoing calls can be transferred to a user on the Busy Indicator line. This transfer is managed similarly to Call Transfer to a phone extension.
Calendar 2. Do one of the following: 1 3 • Press the Busy Indicator line key corresponding to the user you want to transfer the call to. 4 • Press the Phone key, scroll to the required Busy Indicator line, and press Select. 2 The phone displays the Transfer now or talk with [BI extension number]? window. 5 6 3. Press Talk. 7 The current call is placed on hold, and a call to the monitored user is established. 8 4. To end your consultative call and to transfer the held call, press Complete.
Advanced features 1 2 3 Configuring the Microsoft® Exchange Server calendar Before you begin 5 • Ensure that the feature is activated by the administrator. Contact your administrator for details. 6 • Get the following details from your administrator: 4 7 - User name 8 - Password 9 - Domain name 10 Procedure 11 1. Press Main menu. 12 2. Scroll to Settings, and press Select. 13 3. Scroll to Applications, and press Select. 14 4. Scroll to Exchange credentials, and press Select. 15 5.
Call Forwarding 1 Procedure 2 1. Press Main menu. 3 2. Scroll to Applications, and press Select. 4 3. Scroll to Calendar, and press Select. The phone displays the appointments in the start-time order. 5 4. To scroll from one appointment to another, press one of the following: 6 7 • The Up Arrow key. 8 • The Down Arrow key. 5. Select the calendar event, and press one of the following: 9 10 • Call: To call the extension number available in the appointment.
Advanced features 1 2 3 4 Example For example, you enabled the Call Forwarding feature on your phone and the caller dials your extension number. In this case, your phone will redirect that incoming call to the assigned call forwarding number. 5 6 Forwarding a call to another extension 7 About this task 8 Use this procedure to forward incoming calls to a specified number. 10 In the IP Office environment, this feature is supported using short code dialing.
Call Forwarding 1 Procedure 2 1. Press Main menu. 3 2. Scroll to Features, and press Select. 4 3. Scroll to Enhanced Call Forward, and press Select. 5 4. Select the required rules from the following list, and enter the corresponding numbers.
Advanced features 1 2 Turning off rules for enhanced call forwarding About this task 5 With the enhanced call forwarding feature, you can forward the incoming calls on your phone to various destination by setting the rules as per your requirements. To turn off the already set rules, you can use the following procedure. 6 Before you begin 7 Ensure that the Enhanced Call Forward feature is activated by your administrator. 8 Procedure 3 4 1. Press Main menu. 9 10 2.
Calling in your intercom group 1 Calling in your intercom group 2 About this task 3 Use this procedure to call a specific extension or an intercom group. 4 Before you begin 5 Ensure that the feature is activated by the administrator. Contact your administrator for details. 6 Procedure 7 1. Press Main menu, and scroll to Features. 8 2. Press Select. 9 3. Scroll to Dial Icom, and press Select. The intercom group number shows next to the Dial Intercom feature. 10 11 4.
Advanced features 3. Scroll to Park Call, and press Select. 1 2 3 Unparking a call 4 About this task 5 Use this procedure to unpark the call from another phone. 6 Before you begin 7 Ensure that you have parked a call on your extension. 8 Procedure 1. Press Main menu. 9 10 2. Scroll to Features, and press Select. 11 3. Scroll to Unpark Call, and press Select. 12 4. Enter your phone extension number. 13 5. Press Select.
Call Pickup 3. Scroll to Dynamic Park and Page, and press Select. 1 3 The phone parks the call in one of the parking slots, and you receive an audio notification of the parked extension. 4 The phone is in the page mode. 2 4. Do one of the following to select the user or page target group that you want to page: 5 • Select the required page target group, and press Page. 6 8 • Dial the extension number of the user or page target group that you want to page, and press Page. 9 • Press Contacts.
Advanced features 1 2 3 4 5 6 7 8 9 10 11 12 13 an incoming call of your group member to your phone. When Call Pickup feature is active on your phone displays the incoming call of your group member on a call appearance line. Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura® Communication Manager. • Call Pickup: Allows you to answer a call on behalf of a member of the same Call Pickup group.
Call recording 1 Before you begin 2 Ensure that the feature is activated by the administrator. Contact your administrator for details. 3 Procedure 4 1. Press Main menu, and scroll to Features. 5 2. Press Select. 6 3. Scroll to Call pickup extended, and press Select. 8 4. To answer a call in the same pickup group, enter the extension number of the ringing phone. 9 5. Press Enter.
Advanced features 1 2 Recording a call 3 Before you begin 4 Ensure that the feature is activated by the administrator. Contact your administrator for details. 5 Procedure 6 1. Press Main menu, and scroll to Features. 7 2. Press Select. 8 3. Scroll to Audix Record, and press Select. 9 4. Disconnect the call to stop recording. 10 Call Transfer 11 With the Call Transfer feature, you can transfer your call to another destination number.
Crisis alert station 4. Do one of the following: 1 • Press Complete after the recipient answers the call. 2 The call transfer is complete. This is also called attended transfer. 3 • Press Complete after the recipient’s number starts ringing. 4 The call transfer is complete. This is also called unattended transfer. 5 6 7 Making a blind transfer 8 About this task 9 Use this procedure to transfer an active call without connecting a call with the transfer recipient. 10 Procedure 1.
Advanced features 1 During a crisis alert, the crisis alert watchers receive the following types of notifications: 3 • Crisis alert view: A pop-up screen displays the emergency caller name and the call origination extension. The screen is visible until the watcher acknowledges it. 4 • Audio alert: An alert tone plays continuously until the watcher acknowledges it. 5 • Visual alert: The green feature LED flashes. 2 6 7 8 9 10 11 12 The system administrator configures the crisis alert feature.
Crisis alert station Field Description Extension The following fields will display details only if Avaya Aura Communication Manager has this information. The emergency caller extension. ® User name The emergency caller name. Date The crisis occurrence date. Time The crisis occurrence time. Zone The crisis occurrence zone. Crisis user room The emergency call origination room. Crisis user floor The emergency call origination floor.
Advanced features 1 Procedure 2 1. Press the Main menu. 3 2. Scroll to Features, and press Select. 4 3. Scroll to Crisis Alert, and press Select. 5 4. The Phone screen displays the details of an emergency caller. If there is a new crisis alert while you are viewing the details of the current alert, then the phone plays the alert tone again. To view the new crisis alert details, press Back.
Extending a call to your cell phone When you activate Exclusion during a call, all parties except you, the calling and the called party are dropped from the call. 1 2 3 4 Extending a call to your cell phone About this task 7 Use this procedure to forward an ongoing call to your cell phone by using the EC500 feature. When you answer the extended call on your cell phone, the call remains active on your office phone. Later you can switch back to your office phone to continue the call.
Advanced features 1 2 3 4 5 6 7 Hunt Group Busy Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt group. A hunt group is a group of users who handle the similar types of calls. A user can be a part of multiple hunt groups. The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique fourdigit index for each group.
Limit Incoming Calls 1 2 3 4 5 6 7 8 9 10 11 12 Example You are on a call with users A, B, and C. You have an urgent message for user A. When you use the Whisper page feature to deliver a message to user A’s extension, all three users hear the tone that signals the page, but only user A hears the message. Limit Incoming Calls With the Limit Incoming calls feature, you can limit the number of concurrent calls and change the call appearance.
Advanced features 1 Procedure 2 1. Press the Main menu. 3 2. Scroll to Features, and press Select. 4 3. Scroll to Limit incoming calls, and press Select. 5 Result 6 The Limit Incoming Calls feature will be deactivated. 7 8 9 10 11 12 13 14 15 Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks.
Multiple Device Access 5. Choose one of the following and press Select: 1 • Default : Sets the acoustic protection values to one of the following options that your administrator sets: 2 3 4 - Dynamic 5 - 8 hours 6 - 4 hours 7 - Off Administrator configured value will be chosen as the default value. 8 • Off: Sets the acoustic protection off.
Advanced features 1 2 3 4 5 6 Using URI dialing to make a call About this task Use this procedure to dial an extension with the format username@host where the name of the host includes one of the following: • IPv4 address • Fully qualified domain name 7 Before you begin 8 Ensure that the Manual dialing feature is enabled on your phone. 9 Procedure 11 1. Enter the URI extension by using relevant input method for uppercase and lowercase letters, and numbers. 12 2.
No Hold Conference 1 2 3 4 5 6 7 8 9 10 11 12 An incoming multicast page is played on the phone speaker. When the page is played, the Phone screen displays the Page from notification during the whole time of transmission. All configured multicast groups that you can send a page to are available in the Features menu. You can add, move or delete the multicast page keys from the Phone screen by the common customization procedure.
Advanced features 2 For example, if you press the administered button and then dial an extension the participant that answers the call joins the no hold conference. 3 Using the button you can add more participants to the no hold conference. 1 4 5 6 7 8 The administrator can pre-configure only one number on System Manager. When you press the button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference.
Precedence call 1 • FL: Flash. 2 • IM: Immediate. 3 • PR: Priority. 4 5 6 • Routine: Lowest precedence. Routine is highlighted on the call session line if no call is made within five minutes. You can start a precedence call from Bridged Appearance, but not from the Team button. 7 8 9 Making a precedence call by using the Main menu Procedure 10 1. Press Main menu. 11 2. Scroll to Applications, and press Select. 12 3. Select Call Priority. 13 4.
Advanced features 1 2 3 4 5 6 7 8 9 10 11 12 13 Pre-configuration of keys With the Pre-configuration of keys feature enabled, the Phone screen displays a pre-determined set of phone keys for accessing features, applications, and line appearances. Phone extensions for autodialing can be also added and accessed with this feature. The phone configuration is forced by the system administrator, and you cannot change the mapping or labels of pre-configured keys.
SLA Mon™ 1 2 Changing your Presence status 3 Before you begin 4 Ensure that the feature is activated by the administrator. Contact your administrator for details. 5 Procedure 6 1. Press Main menu. 7 2. Scroll to Applications, and press Select. 8 3. Scroll to My Presence, and press Select. 9 4. (Optional) Scroll to Automatic. 5. Scroll and press Select to choose one of the following: 10 11 • Available 12 • Busy 13 • Away 14 • Do not Disturb 15 • Out of Office 16 • Offline 6.
Advanced features 1 • Network monitoring 3 - To monitor multiple network segments for performance in terms of packet loss, jitter, and delay. 4 - To monitor hop-by-hop QoS markings for voice and video traffic. 2 5 6 7 8 9 10 11 12 13 14 Shared control With the Shared Control feature, you can operate phones from the Avaya IX™ Workplace Client client and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series IP Phones models.
Team Button 1 2 3 Team Button When the administrator configures the Team Button feature for your phone, you can do the following: 4 • Monitor another phone to know whether calls are redirected to another phone. 5 • Monitor another phone to know whether that phone has an active call. 6 • Answer calls that ring on the monitored phone. 7 8 9 10 Use the Team Button soft key to: • Make a speed dial call to the monitored phone. You can do this when the monitored phone is not in use.
Advanced features 1 2. Press Select. 2 3. Scroll to view the status of the required monitored extension. The Team button screen remains active until you close the screen. 3 4 5 Speed dialing to a monitored extension 6 7 About this task 10 Use this task to make a call to a monitored phone. If the monitored phone has an active call redirection feature and you can override the feature, the monitored phone rings for 30 seconds.
Tracing a malicious call 1 • On-hook the handset. 2 • Press the Speaker button. 3 • Press the Now soft key. 4 • Press the Talk soft key. 5 6 7 8 9 Monitoring other extensions at a glance About this task Use this procedure to monitor phones for others. You can see whether an extension is idle or busy at a glance. 10 Before you begin 11 Ensure that the feature is activated by the administrator. Contact your administrator for details. 12 Procedure 13 1.
Advanced features Important: 1 2 3 4 5 6 7 Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature, you must understand and comply with these laws. Using a Guest Login About this task Use this procedure to log in as a guest on another phone to access your applications and call history for a limited time. Note: 8 9 You need to re-login if the phone reboots.
WML browser 1 2 All WML browser elements are designed by the system administrator. Contact your system administrator if you want to change the pre-configured layout. 3 4 5 Accessing the WML browser About this task 7 You can access pre-configured WML browser applications which are added to your phone in addition to applications in the Settings menu. 8 Before you begin 9 Ensure the system administrator has configured the Browser application. 6 10 Procedure 11 1. Press Main menu. 12 2.
1 2 Chapter 12: Customization Phone 3 4 Setting the dialing mode 5 About this task 6 Use this procedure to set the dialing method used to initiate dialing. 7 Procedure 8 1. Press Main menu. 9 2. Scroll to Settings, and press Select. 10 3. Scroll to Phone, and press Select. 11 4. Scroll to Dialing mode. 12 5. Press Toggle to select one of the following options: 13 • Manual: Press the Call soft key to start a call.
Phone 1 3. Scroll to Phone, and press Select. 2 4. Use the Down Arrow key to go to the Display call timers. 3 5. Press Toggle to activate or deactivate the call timers. 4 6. Press Save. 5 6 Setting key repeat delay 7 Before you begin 8 Ensure that the key repeat delay settings are activated by your administrator. 9 Procedure 10 1. Press Main menu. 11 2. Scroll to Settings, and press Select. 12 3. Scroll to Phone, and press Select. 13 4. Scroll to Key repeat delay. 14 5.
Customization • List: To see a list of the last eight numbers. 1 6. Press Save. 2 3 4 Related links Redialing a number on page 31 5 6 7 8 9 Assigning speed dial entries About this task Use this procedure to assign speed dial numbers to your contacts. You can assign up to nine speed dial entries. 10 This feature is only available in the Avaya Aura® environment. 11 Procedure 12 1. Press Main menu. 13 2. Scroll to Settings, and press Select. 14 3. Scroll to Phone, and press Select. 15 4.
Phone 6. Press one of the following: 1 2 • Replace: To replace the contact with another contact. 3 • Clear: To remove the contact from the Speed Dial. 7. Press Replace or Clear when the phone prompts for confirmation. 4 5 6 Setting Mute alert 7 About this task 8 9 Use this procedure to receive a notification alert when your phone is on mute and you try to answer a call. 10 Before you begin 11 Ensure that the feature is activated by the administrator. Contact your administrator for details.
Customization 1 Setting Visual alerting 2 About this task 3 Use this procedure to illuminate the beacon LED when there are incoming calls and messages. 4 Procedure 5 1. Press Main menu. 6 2. Scroll to Settings, and press Select. 7 3. Scroll to Phone, and press Select. 8 4. Scroll to Alerting on calls, and press Select. 9 5. Scroll to Beacon LED. 10 6. Press Toggle to enable or disable visual alerting. 11 7. Press Save.
Applications 1 c. (Optional) If the new location is empty, press Select. 2 d. (Optional) If the new location is already assigned a key, press Swap. 9. To set a new label, do the following: 3 4 a. Press Relabel. 5 b. Type the name of the label. c. If your native language uses extended Latin or non-Latin symbols, press MoreSymbol the soft key to open the Symbols menu and select the necessary symbols there. Press Insert > More > Save. 6 7 8 9 10.
Customization 1 6. Press Toggle to turn on the timer. 2 7. Use the Down Arrow key to go to Away timer value. 3 8. Enter the time in seconds. You can enter any value from 0 to 999. 4 9. Press Save. 5 6 7 8 Enabling phone auto-lock About this task 10 You can set your phone to auto-lock when not in use. The idle phone automatically locks itself after the set time period elapses. 11 Procedure 9 12 1. Press Main menu. 13 2. Scroll to Settings, and press Select. 14 3.
Applications 1 2 3 Enabling and disabling Microsoft® Exchange contact integration Procedure 4 1. Press Main menu. 5 2. Scroll to Settings, and press Select. 6 3. Scroll to Applications, and press Select. 7 4. Scroll to Contacts, and press Select. 8 5. Scroll to Enable exchange contacts, and press one of the following: 9 • Toggle: To enable or disable Exchange contacts. 10 • Right Arrow key: To enable Exchange contacts. 11 • Left Arrow key: To disable Exchange contacts. 6. Press Save.
Customization 1 3. Scroll to Applications, and press Select. 2 4. Scroll to Calendar, and press Select. 3 5. Scroll to Enable Reminder, and press one of the following: 4 • Toggle: To enable or disable calendar reminder. 5 • Right Arrow key: To enable calendar reminder. 6 • Left Arrow key: To disable calendar reminder. 6. Press Save. 7 8 9 10 11 Related links Reviewing your Calendar event on page 60 Enabling and Disabling Calendar reminder tone Procedure 12 1. Press Main menu. 13 2.
Applications 1 2. Scroll to Settings, and press Select. 2 3. Scroll to Applications, and press Select. 3 4. Scroll to Calendar, and press Select. 4 5. Scroll to First Day of Week. 5 6. Press one of the following: 6 • Toggle: To change the day. 7 • Right Arrow key: To change the day in ascending order. 8 • Left Arrow key: To change the day in descending order. 7. Press Save. 9 10 11 Setting Calendar list Procedure 12 1. Press Main menu. 13 2. Scroll to Settings, and press Select.
Customization 1 Procedure 2 1. Press Main menu > Features. 3 2. Use the Down Arrow key to go to the Do not disturb screen. 4 3. Select Do not disturb. 5 6 Redirecting calls when Do Not Disturb is active 7 About this task 8 When your Presence status is set to Do Not Disturb, use this procedure to redirect calls. 9 Procedure 10 1. Press Main menu. 11 2. Scroll to Settings, and press Select. 12 3. Scroll to Applications, and press Select. 13 4.
Audio 7. Press Save. 1 2 3 Enabling and disabling Bluetooth 4 About this task 5 You can use Bluetooth enabled devices with your phone. 6 Before you begin 7 8 • Ensure the wireless module is installed in your phone. Procedure 1. Press Main menu. 9 10 2. Scroll to Settings, and press Select. 11 3. Scroll down to Bluetooth, and press Select. 12 4. Scroll to Bluetooth headset, and press one of the following: 13 • Toggle: To enable or disable Bluetooth.
Customization 1 3. Scroll down to Bluetooth, and press Select. 2 4. Scroll to Devices, and press Select. The phone scans and displays the list of Bluetooth enabled devices. 3 4 5. To pair a device, scroll to the headset, and press Pair. 5 6. To disconnect a paired headset, under Paired devices, press Disconct. 6 7. To unpair a paired headset, under Paired devices, press Forget. 7 8 9 Turning button clicks on and off Procedure 10 1. Press Main menu. 11 2. Scroll to Settings, and press Select.
Audio Note: 1 2 3 Headset Signaling setting is used to configure only DECT headsets and cannot be applied to Bluetooth headsets. Procedure 4 1. Press Main menu. 5 2. Scroll to Settings, and press Select. 6 3. Scroll to Audio, and press Select. 7 4. Scroll to Headset signaling. 8 5. Press Toggle to select one of the following options: • Disabled: Disables signaling from the phone to the headset. 9 • Switch hook and alert: Activates the link to the headset if you press Headset.
Customization 1 2 3 Configuring hearing aid compatibility Procedure 4 1. Press Main menu. 5 2. Scroll to Settings, and press Select. 6 3. Scroll to Audio, and press Select. 7 4. Scroll to Handset profile, and press Select. 8 5. Press one of the following: 9 • Default 10 • Normal • Amplified: Magnifies the normal audio level. The option must be used with caution because long term extended use of the highest volume settings can cause ear damage.
Audio 1 List of headset profiles Headset Profile Description Profile 1 L100 Series Headsets Profile 2 • Plantronics: SupraPlus® Wideband HW251N/HW261N (HIS) • Sennheiser: SH 330/SH 350, CC 510/CC 550 (CAVA-31) Profile 3 • Plantronics: EncorePro® HW291N/HW301N (HIS) • Sennheiser: Circle™ SC 230/260 (CAVA-31) Profile 4 • Jabra: BIZ™ 2400 (GN1216) • Sennheiser: Century™ SC 630/660 (CAVA-31) • VXI: CC Pro™ 4010V DC, CC Pro™ 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) Profile 6 Jabra: P
Customization 1 7. Scroll to the ringtone, and press Select. 2 8. (Optional) To play the ringtone, press Play. 3 9. Press Save. 4 Display 5 6 7 Changing the background image Procedure 8 1. Press Main menu. 9 2. Scroll to Settings, and press Select. 10 3. Scroll to Display, and press Select. 11 4. Scroll to Background, and press Select. 12 5. Scroll to Primary display, and press Select. 13 6. Scroll down to the new image. 14 7.
Display 1 2 3 Setting the screen saver details About this task 5 Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. 6 Procedure 4 7 1. Press Main menu. 8 2. Scroll to Settings, and press Select. 9 3. Scroll to Display, and press Select. 10 4. Scroll to Screen saver details, and press Select. 11 5. To change the screen saver time, scroll down to Timer (min), and enter time in minutes.
Customization 1 2 3 Setting the display language Procedure 4 1. Press Main menu. 5 2. Scroll to Settings, and press Select. 6 3. Scroll to Display, and press Select. 7 4. Scroll to Language, and press Select. 8 5. Scroll to the language, and press Select. 9 6. Press one of the following when the phone prompts for confirmation: 10 • Confirm 11 • Cancel The phone returns to the Display screen and the language changes to the selected language.
Display 6. Press Save. 1 2 3 4 Setting the date format Procedure 5 1. Press Main menu. 6 2. Scroll to Settings, and press Select. 7 3. Scroll to Display, and press Select. 8 4. Use the Down Arrow key to go to the Date format screen. The phone displays one of the following: 9 10 • Default 11 • mm/dd 12 • dd/mm 13 • mm.dd 14 • dd.mm 15 • mm-dd 16 • dd-mm 17 • mmm dd 18 5. Press Toggle to select one of the options. 19 6. Press Save.
Customization 1 5. To set the required time, do one of the following: 2 • Use the Left Arrow and Right Arrow key. 3 • Press - or + soft key. 6. Press Save. 4 5 6 7 Setting the text size Procedure 8 1. Press Main menu. 9 2. Scroll to Settings, and press Select. 10 3. Scroll to Display, and press Select. 11 4. Scroll down to Text size, and press Select. 12 5. Press one of the following: 13 • Right arrow key: To increase the font size. 14 • Left arrow key: To decrease the font size.
Setting the network mode 1 2 Setting the network mode About this task 4 You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network. 5 Before you begin 6 Ensure that the system administrator gave you access to perform this task. 7 Procedure 3 8 1. Press Main menu. 9 2. Scroll to Settings, and press Select. 10 3. Scroll to Network, and press Select. 11 4. Scroll to Network mode.
Customization 1 2 3 4 5 6 When network configuration is Auto, every time the phone restarts, it will connect to the preconfigured network that your administrator has set up. When network configuration is Manual, every time the phone restarts, it will connect to the network that you manually configured by Setting the network mode on page 113 or Connecting to a Wi-Fi network on page 115, irrespective of the pre-configured network that your administrator has set up.
Setting the network mode 1 2 Connecting to a Wi-Fi network 3 About this task 4 Use this procedure if your phone is not configured to connect to a specific Wi-Fi network 5 Before you begin 6 • Ensure that the system administrator gave you access to perform this task. 7 • Select Wi-Fi as your network mode. 8 9 10 11 12 • When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that the phone will attempt to connect to.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Chapter 13: Troubleshooting Limited access during failover One or more telephone system servers provide your phone with its connectivity, features, and functionality. If a disconnect or switch from one server to another occurs, your phone goes into Failover mode to keep it operating while alternate server resources are established. Depending on the server your phone is on, an icon may appear on the Top display line to notify you that failover is in effect.
Recording audio parameters 2 • The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. 3 • Transitions back to the normal server will restore all original functionality. 1 4 Recording audio parameters 5 About this task 6 Use this procedure to record audio parameters information in your phone. Note: 7 8 The saved audio parameters information is used for audio debugging. Procedure 1.
Troubleshooting 1 2 Viewing the Device type About this task 4 View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. 5 Procedure 3 6 1. Press Main menu. 7 2. Scroll to Network information, and press Select. 8 3. Scroll to System, and press Select. 9 4. Scroll to Device type.
1 2 3 Chapter 14: Resources Documentation See the following related documents at http://support.avaya.com. Title Use this document to: Audience Avaya Aura® Session Manager Overview and Specification See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the Avaya Aura® Session Manager.
Resources Title Use this document to: Audience Deploying Avaya Aura System Manager on System Platform See the installation procedures and initial administration information for Avaya Aura® System Manager. For people who install, configure, and verify Avaya Aura® System Manager on Avaya Aura® System Platform at a customer site. Avaya IP Office™ Platform SIP Telephone Installation Notes See the installation procedures and initial administration information for IP Office SIP telephone devices.
Documentation Title Use this document to: Audience Using Avaya IP Office™ Platform System Monitor See information about the maintenance tasks for SysMonitor. For people who maintain SysMonitor. 1 2 3 Finding documents on the Avaya Support website Procedure 4 1. Go to https://support.avaya.com. 5 2. At the top of the screen, type your username and password and click Login. 6 3. Click Support by Product > Documents. 8 4.
Resources 1 • Add content to your collection by using My Docs ( ). Navigate to the Manage Content > My Docs menu, and do any of the following: 2 3 - Create, rename, and delete a collection. 4 - Add topics from various documents to a collection. 5 - Save a PDF of selected content in a collection and download it to your computer. 6 - Share content in a collection with others through email. 7 - Receive collection that others have shared with you.
Support 1 2 • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do one of the following: - Enter a key word or key words in the Search Channel to search for a specific product or topic. 3 4 - Scroll down Playlists, and click a topic name to see the list of videos available for the topic. For example, Contact Centers. 5 6 Note: 7 8 9 10 11 12 13 Videos are not available for all products. Support Go to the Avaya Support website at https://support.avaya.
Index A away timer timer value .................................................................... 97 access limited during failover ............................................. 116 activating LNCC, limiting incoming calls ....................................... 77 Active call shortcut keys adding a user ................................................................52 conference call ............................................................. 52 making a call transfer ...............................
Index calling corporate database list ................................................. 33 dial pad ................................................................... 32, 33 emergency calling ...................................................33, 34 local Сontacts list ..........................................................32 Main Menu ....................................................................32 Calling a number using Autodial ...............................................................
Index display settings changing the background image ................................ 108 date format .................................................................. 111 enabling screen saver clock ....................................... 109 language ..................................................................... 110 setting backlight timer ................................................. 110 setting screen saver time ............................................109 setting text size .............
Index I icons MLPP icons .................................................................. 26 phone icons .................................................................. 23 presence icons ............................................................. 25 identifying device type ................................................................... 18 ignoring incoming calls ............................................................... 29 incoming call audio alert ..........................................
Index key repeat delay (continued) key repeat delay (continued) setting key auto repeat process ............................ 93 log recent calls ..............................................................98 setting mute alert .......................................................... 95 setting redial options .....................................................93 visual alerting ................................................................96 physical layout ..........................................
Index U unlockPIN password ...................................................................... 19 using Hunt Group Busy .......................................................... 76 V videos ................................................................................ 122 Viewing product ID ................................................................... 117 W watch list ............................................................................ 121 Wi-Fi icons .................................
