User’s manual TL7910 DECT 6.
Congratulations on your purchase of this AT&T product. Unify your everyday business communications with the AT&T TL7910 DECT 6.0 Cordless Headset. Whether you want to connect directly to your phone line, deskset or computer, you can with the TL7910 headset. Control costs and support your mobile workforce with connectivity to Voice over IP (VoIP) services like SkypeTM and Microsoft Lync .
Model number: TL7910 Type: DECT 6.0 cordless headset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the headset base. Save your sales receipt and original packaging in case it is necessary to return this product for warranty service.
Parts checklist Check to make sure the headset package includes the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide TL7910 DECT 6.0 cordless headset TL7910 DECT 6.
Optional accessory The TL7910 headset and base is also compatible with the TL7100 handset lifter. For more information about the handset lifter, visit our website at www.telephones.att.com.
User’s manual TL7910 DECT 6.0 cordless headset Table of contents Getting started Introduction..................................... 1 Quick reference guide headset.......................................... 2 Headset lights............................ 2 Headset alert tones................. 4 Quick reference guide headset base.............................. 5 Headset base lights................. 5 Installation....................................... 8 Colored labels............................
Appendix Adding and registering headsets...................................... 34 Registration options............... 34 Register a headset to your TL7910 headset base............ 35 Register a headset to an AT&T DECT cordless telephone base........................ 36 Deregistering headsets............. 38 Deregister all headsets from your TL7910 headset base................................................ 38 Troubleshooting........................... 39 Maintenance..................................
Getting started Introduction The TL7910 is a cordless headset and base that allows you to have handsfree phone conversations. It can be used in different ways depending on your needs. Choose from the following three options. Connect your TL7910: • To a telephone line only (page 12). Connect the headset to a telephone wall jack. Use the telephones on the same telephone line to make or answer calls. The headset is a supplementary device that can join the calls.
Getting started Quick reference guide - headset (On/off button and light) Press to make, answer or end a call (pages 28-29). Headset lights light status Red • On when the headset battery is low and the headset is charging in the headset base. • Flashes every 10 seconds to indicate the battery is low when the headset is not in the headset base. • Flashes three times to indicate the headset is powering off. Blue • On when a registered headset is charging in the headset base.
Getting started Quick reference guide - headset VOL+/VOLSlide the volume switch to the right or left to adjust the headset ringer volume while in idle mode (page 29), or the listening volume while on a call (page 31). Earpiece FLASH Battery with cover attached Press to answer an incoming call when you receive a call waiting alert during a call (page 30). Remove to replace the battery. Microphone The microphone incorporates noise canceling technology for clearer calls.
Getting started Quick reference guide - headset Headset alert tones One long beep • The headset is ready to take your voice command. (You have to install the AT&T Softphone Call Manager before using the voice command feature. For installation and operation instructions of the software, refer to the Installation and Operation Guide which can be found in the CD-ROM in the package. You may also visit www.telephones.att.com/ downloads to download it.) One short beep every • The microphone is muted.
Getting started Quick reference guide - headset base Magnetic charging mount PAIR Place the headset here for charging. Use to initiate headset registration or deregistration. MUTE (light) PC (mode button and light) PHONE (mode button and light) Headset base lights MUTE (Red) • On when you are registering a headset. • Flashes when a call is muted. • Flashes when you are deregistering headset(s) from the headset base.
Getting started Quick reference guide - headset base VOLUME /MICROPHONE Press the volume keys on the side of the headset base to adjust the speaking volume when on a call (page 31). (USB port) Open the port cover to plug in the USB cable for use with PC mode (page 15). LIFTER This jack is only used to connect an AT&T handset lifter (model TL7100, purchased separately). CORDED HANDSET CONNECTED/ YES/NO Choose the setting based on whether you have connected to a corded handset (page 12 or 13).
Getting started Quick reference guide - headset base CORDED PHONE CONNECTION jack (blue dot) This jack is only used to connect the corded phone connection cable (page 13). TEL WALL JACK (red dot) POWER jack (green dot) Corded handset audio adjust switch Use this switch to adjust the corded handset audio when you have connected the headset base to a corded telephone (page 14).
Getting started Installation You must install and charge the battery before using the headset. STOP! See pages 9-10 for easy instructions. Colored labels The cords provided with your headset are attached with colored labels to help you plug them into the correct jacks on the headset base. Each jack on the headset base is labeled and marked with a colored dot, allowing you to plug in the correct cords by matching the colors.
Getting started Battery installation The battery is permanently attached to the battery compartment cover. Do not try to separate them from each other. After installing the battery pack, charge it for at least 15 minutes. You may be able to make and receive short calls. For optimal performance, charge the headset battery for at least three hours before use. When fully charged, the headset battery provides approximately 12 hours of talk time or 5 days of standby time.
Getting started Headset base installation and battery charging After installing the battery, charge the headset by placing it in the magnetic charging mount as shown below. The light turns on when the headset is charging. 1. Plug the small end of the headset base power adapter into the POWER jack (green dot) at the back of the headset base. Plug the large end into an electrical outlet not controlled by a wall switch. 2. Insert the headset into the magnetic charging mount. 3.
Getting started Headset base installation Installation options There are three installation options as described below. Option 1: Connect the headset to a telephone wall jack through the line splitter provided (see page 12). Option 2: Connect the headset to a corded phone using the corded phone connection cable provided (see pages 13-14).
Getting started Headset base installation Option 1: Connect the headset to a telephone wall jack 1. Make sure the CORDED HANDSET CONNECTED switch on the right side of the headset base is set to NO. 2. Connect the line cords as shown below. Use the included line splitter to connect the headset base and your telephone to the same telephone wall jack. • Plug one end of the telephone line cord into the TEL WALL JACK (red dot) at the back of the headset base.
Getting started Headset base installation Option 2: Connect the headset to a corded phone 1. Make sure the CORDED HANDSET CONNECTED switch on the right side of the headset base is set to YES. 2. Connect the line cords as shown below. Use the included corded phone connection cable to connect the headset base to your corded telephone. • Plug one end of the corded phone connection cable into the CORDED PHONE CONNECTION jack (blue dot) at the back of the headset base.
Getting started Headset base installation Option 2: Connect the headset to a corded phone (cont.) After you have connected the headset base to your corded phone, you may need to adjust the corded handset audio switch at the bottom of the headset base for optimal sound quality. To adjust the corded handset audio: • Lift the corded handset and then press on the headset to check for a dial tone.
Getting started Headset base installation Option 3: Connect the headset to your computer 1. Connect the headset base to your computer using the USB cable provided for VoIP calls. Plug the USB cable as shown below. Wait for your computer to indicate that it has recognized the headset. 2. Install the AT&T Softphone Call Manager using the CD-ROM provided in the package. You may also visit www.telephones.att.com/downloads to download and install the software.
Getting started Headset base installation Option 3: Connect the headset to your computer (cont.) 3. After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Windows system. If you have installed Skype and/or Microsoft Lync and want to use them with your headset, make sure the audio settings are configured correctly in the programs as well. a) Audio settings in Microsoft® Windows® system: For Windows XP® users: i.
Getting started Headset base installation Option 3: Connect the headset to your computer (cont.) b) Audio settings in Skype: i. Launch the Skype program. ii. Click on Tools, then Options. iii. Click on Audio settings. iv. Make sure AT&T DECT Headset is selected under the speakers and microphone settings. c) Audio settings in Microsoft Lync: i. Launch the Microsoft Lync program. ii. Click on Options, then Audio device. iii. Make sure AT&T DECT Headset is selected under the Audio device setting.
Getting started Headset attachments Earbud There are a total of six earbuds provided. One of them has been attached to the headset. They come in three sizes of which there are two types: one normal and one providing a deeper fit. Follow the steps below to change the earbud. To remove the earbud from the headset earpiece: Hold both sides of the earbud. Twist and pull the earbud until it separates from the earpiece. To attach the earbud to the headset earpiece: 1. Choose an appropriate earbud. 2.
Getting started Headset attachments Over the ear hook There are three ear hooks provided. Choose the size that best fits your need to attach to the headset. Follow the steps below to attach an ear hook to the headset. To position the headset to wear on the left or right ear: • To wear on the left ear: 1. Make sure the ear hook loop is positioned, as shown in Figure 1 on the right. 2. Attach the ear hook to the headset, as instructed on the next page. Ear hook loop Figure 1 • To wear on the right ear: 1.
Getting started Headset attachments To attach the ear hook to the headset: 1. Make sure there is no headset attachment, except the earbud, connected to the headset. 2. Insert the earpiece into the ear hook loop, as shown in Figure 3. 3. Press the edge of the ear hook loop towards the earpiece until it clicks into place, as shown in Figure 4. 4. Hook the headset onto the desired ear. Adjust the angle of the headset until the microphone is pointing towards your mouth, as shown in Figure 5.
Getting started Headset attachments To remove the ear hook from the headset: Hold the headset with one hand. Twist and pull the ear hook with the other hand until it separates from the earpiece.
Getting started Headset attachments Over the head band There are two over the head bands provided. Choose the one that best fits your need to attach to the headset. To attach the head band to the headset: 1. Make sure there is no headset attachment, except the earbud, connected to the headset. 2. Insert the earpiece into the loop of the ear pad, as shown in Figure 6. 3. Push the earpiece into the ear pad until it clicks into place, as shown in Figure 7. 4. Adjust the head band to fit your head.
Getting started Headset attachments To remove the head band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad.
Getting started Headset attachments Behind the neck band By default, the ear pad on the neck band is positioned to be worn on the right ear. To attach the headset to the neck band: 1. Make sure there is no headset attachment, except the earbud, connected to the headset. 2. Insert the earpiece into the loop of the ear pad, as shown in Figure 9. 3. Gently press the earpiece inward until it clicks into place, as shown in Figure 10. 4. Place the neck band around your neck and over your ears. 5.
Getting started Headset attachments To wear the headset on your left ear: 1. Remove the ear pad and supporting pad from the neck band by carefully pulling them up through the stems at the end of the neck band, as shown in Figure 12. Ear pad Supporting pad Figure 12 2. Snap the socket of the ear pad into the stem at the left end of the neck band. Snap the socket of the supporting pad into the stem at right end of the neck band, as shown in Figure 13. Figure 13 3.
Getting started Headset attachments To remove the neck band from the headset: Hold the headset with one hand and the ear pad with the other hand. Twist and pull the headset until it separates from the ear pad�.
Operation Headset operation Power on/off the headset Power on the headset before use. To power on the headset: • Place the headset in the headset base. -OR• Press and hold for two seconds. The light flashes blue three times and you hear three beeps when it is being powered on. Power off the headset if it will not be used for a long time. To power off the headset: • Press and hold for four seconds. The light flashes red three times and you hear three beeps when it is being powered off.
Operation PHONE mode Make a call To make calls on your home or office telephone line, press PHONE on the headset base for PHONE mode. When the headset base is connected to a telephone wall jack (installation option 1): 1. Follow the instructions in your telephone user’s manual for making calls. 2. Press on the headset at any time to join the call. 3. After you join the call, you can hang up the telephone and continue the call on the headset.
Operation PHONE mode End a call When the headset base is connected to a telephone wall jack (installation option 1): • Press on the headset or place the headset in the headset base. When the headset base is connected to your corded phone (installation option 2): • Hang up the corded handset, then press on the headset or place the headset in the headset base. Voice command The voice command feature enables you to make or answer calls using certain voice commands.
Operation PHONE mode Caller ID announce The Caller ID Announce feature lets you know who is calling without having to look at the display. You have to install the AT&T Softphone Call Manager on your computer to use the Caller ID announce function. The software is available in the CD-ROM which comes with the package. You may also visit www.telephones.att.com/downloads to download and install the software.
Operation Options while on calls Volume control To adjust the listening volume: • While on a call, slide the volume switch at the top of the headset towards VOL+ or VOL- ������������������������������� to adjust the listening volume. To adjust the speaking volume: • While on a call, press VOLUME /����������� MICROPHONE on the right side of the headset base to adjust the speaking volume.
Operation Options while on calls Mute The mute function turns off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/VOICE on the headset to turn off the headset microphone. The voice prompt "Mute on" plays. The MUTE light on the headset base flashes and a short beep plays every 30 seconds. To take a call off mute: • Press MUTE/VOICE on the headset to resume the two-way conversation. You hear the voice prompt "Mute off".
Operation Options while on calls Switching between PHONE mode and PC mode You can switch back and forth between PHONE mode and PC mode while on a call by pressing the corresponding mode button on the headset base. Once selected, the PHONE mode light or the PC mode light flashes twice every three seconds to indicate that line is on hold. When you have two registered headsets in use at the same time, you can still change the mode by pressing the corresponding mode button on the headset base.
Appendix Adding and registering headsets Registration options The TL7910 headset comes pre-registered to the headset base. There are two registration options as described below. Option 1: If you have previously deregistered your TL7910 headset from the headset base and want to register it back to the same base or another TL7910 headset base, see page 35. Option 2: You can deregister your TL7910 headset (see page 38) and then register it to an AT&T DECT 6.0 cordless telephone (see pages 36-37).
Appendix Adding and registering headsets Register a headset to your TL7910 headset base 1. Make sure the battery is properly installed in the headset (see page 9). The light flashes slowly in red and blue to indicate the headset is not registered. 2. Place the headset in the headset base and allow it to charge for at least one hour before beginning registration. 3. Remove the headset from the headset base. 4.
Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base 1. You must deregister the headset from the headset base first (see page 38). 2. Make sure the battery is properly installed in the headset (see page 9). The light on the headset flashes slowly in red and blue to indicate the headset is not registered. 3. Place the headset in the headset base and allow it to charge for at least one hour before beginning registration. 4.
Appendix Adding and registering headsets Register a headset to an AT&T DECT cordless telephone base (cont.) It takes about 60 seconds to complete the registration process. The light turns red when the headset is registered but not fully charged, or turns blue when it is registered and fully charged. To verify the registration, press the button on the headset and check for a dial tone.
Appendix Deregistering headsets You may need to deregister your headsets if: You wish to register your headset to a different headset base. -ORYou have two registered headsets and need to replace one of them. You must first deregister both headsets, and then register each headset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all headsets from your TL7910 headset base 1.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268. My headset doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery is securely installed in the cordless headset. • Make sure the telephone line cord is securely and firmly plugged into the headset base and the telephone wall jack.
Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless headset closer to the headset base. You might have moved out of range. • Make sure that the CORDED HANDSET CONNECTED switch is set properly (page 12 or 13). • Your telephone line cord may be defective. Install a new telephone line cord. • Another phone on the same phone line may be in use.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • You must use a telephone on the same line or the corded phone connected to the headset base to dial out. Once you have dialed the number, you can press to join the call (page 28). • If other phones in your home or office are having the same problem, the problem is in your wiring or local service. Contact your telephone service provider (charges may apply). My cordless headset isn’t performing normally.
Appendix Troubleshooting I am getting a buzzing sound on my headset or corded base speakerphone. • Your telephone may experience interference from the headset. To overcome this problem, move the headset base at least 12 inches away from the telephone. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless headset. Try installing your headset as far away as possible from these types of electronic devices.
Appendix Troubleshooting • Relocate your headset base to a higher location. You may experience better reception by elevating the headset base. • If other phones in your home or office are having the same problem, the problem is in your wiring or local service. Contact your telephone service provider (charges may apply). I cannot hear a ring tone from the headset when there is an incoming call. • The headset does not have an external ringer.
Appendix Troubleshooting • Test a working phone at the phone jack. If another phone has the same problem, there may be a problem with the phone jack, wiring or service. Contact your telephone service provider (charges may apply). I hear other calls while using my headset. • Plug a different telephone into the telephone jack that you are currently using. If you still hear other calls, the problem is probably in your building's wiring or local service. Call your telephone service provider.
Appendix Troubleshooting The light on the headset is off while charging. • Make sure the power and line cords are plugged in correctly and securely. • Make sure that the battery is securely installed in the cordless headset. • Make sure the headset is sitting properly in the base to charge. • Unplug the unit’s electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless headset and headset base to reset.
Appendix Maintenance Taking care of your headset • Your cordless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water • Your headset can be damaged if it gets wet. Do not use the headset outdoors in the rain, or handle it with wet hands. Do not install the headset base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a headset during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety information Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Especially about cordless headsets • Privacy: The same features that make a cordless headset convenient create some limitations.
Appendix Important safety information CAUTION • There may be a risk of explosion if you use a wrong type of battery. Use only the supplied rechargeable battery or replacement battery (model BT191665). • Change this product's batteries only in accordance with the instructions and limitations specified in this manual. • As with any batteries, do not allow conductive materials such as rings, bracelets or keys to come in contact with the metallic parts of the battery.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g. police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Headset base voltage (AC voltage, 60Hz) 96Vrms - 127Vrms Headset base voltage (AC adapter output) 6VDC @300mA 7VDC @300mA Headset voltage 3.2VDC - 4.2VDC Replacement battery 3.
Appendix Technical specifications DECT 6.0 digital technology Digital Enhanced Cordless Telecommunications (DECT) 6.0 is a new frequency band that transmits your voice across multiple channels. This technology provides superior quality of voice and sound, high protection against wiretapping and better range than 2.4 GHz and 5.8 GHz phone systems, while not interfering with wireless routers.
Index Index H Head band 22–23 Headset alert tones 4 attachments 18–26 lights 2 operation 27–33 registration 34–37 ringer 29 Headset base lights 5 A AC adapter 10, 56 Alert tone 4 Answer a call 28 B Battery charging 10 Battery installation 9 Behind the neck band 24–26 C Caller ID announce 30 Charging cradle 5, 10 Corded handset audio adjust switch 7, 14 Corded handset connected 6, 12, 13 L Labels 8 Light headset 2 headset base 5 Limited warranty 53–55 Listening volume 31 D Deregistration 38 DSL 8, 12, 13
Index Index P PHONE mode 28–30 Power off 27 Power on 27 Q Quick reference guide headset 2–4 headset base 5–7 R Replace a headset 38 Ringer 29 S Speaking volume 31 T Technical specifications 56–57 Temporary ringer silencing 30 Troubleshooting 39–45 U USB port 6, 15 V Voice command 29 Volume control listening volume 31 ringer 29 speaking volume 31 59
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