User’s manual SynJ SB67138 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 85-86 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. Model #: SynJTM SB67138 Type: DECT 6.
Parts checklist Check to make sure the telephone package includes the following items: User’s manual Quick start guide SynJ SB67138 DECT 6.0 4-line corded/cordless small business system SynJ SB67138 DECT 6.0 4-line corded/cordless small business system SynJ SB67138 User's manual SynJ SB67138 Quick start guide Telephone base Handset with coiled cord installed Cordless handset Battery for cordless handset Belt clip for cordless handset Line splitter User’s manual SynJ SB67108 DECT 6.
User’s manual SynJ SB67138 DECT 6.0 4-line corded/cordless small business system Table of contents Getting started Quick reference guide .............................. 1 Installation ...................................................... 4 Planning your system................................ 5 Telephone base installation ................... 6 To connect the corded handset and power adapter to the telephone base.........................................
Telephone base operation Directory Telephone base basic operation........39 Line indicators.........................................39 Making a call............................................39 On hook dialing (predialing) ............40 Using the speakerphone ....................40 Calling a speed dial number............40 Answering a call ....................................41 Temporary ringer silencing ...............41 Last number redialing .........................41 Options while on calls .........
Select the answer mode ....................69 Answering system capacity ..............69 Auto attendant operation .....................70 Turn the auto attendant on..............70 Using the auto attendant ..................70 Using multiple auto attendants......71 Auto attendant flow chart ................72 Answering system operation ...............73 Set general delivery mailbox to answer ..................................................73 Incoming messages ..............................
Getting started Quick reference guide LINE 1-LINE 4 keys NEW CALL indicator Press to make or answer a call on the desired line (pages 39-41). On when there are new or missed calls (page 63). MENU/ENTER Press to enter the menu. While in the menu, press to select an item or save an entry or setting. (Messages) When in idle mode, press to enter the general mailbox menu (page 73). CONF Press to add another extension or outside line to an existing call (pages 46--47).
Getting started Quick reference guide CALL LOG DIR Press to view caller ID information (page 63). Press to view directory information (page 58). PAUSE/REDIAL REMOVE Press repeatedly to view the last 10 numbers dialed (page 41). While entering digits, press to insert a dialing pause (page 57). While playing a message, press to delete (page 74). While reviewing the caller ID information, press to delete an individual entry (page 64). While predialing, press to delete digits (page 40).
Getting started Quick reference guide MUTE HEADSET When a corded headset is connected to the telephone base, press to get a line, answer a call or hang up (pages 40-41). The red indicator is on when the headset is in use. INT During a call, press to mute the microphone (page 44). During an incoming call, press to mute the ringer (page 41). Press twice to turn the feature on. Press again to turn off (page 16). SPEAKER Press to turn on the speakerphone. Press again to turn it off (page 40).
Getting started Installation Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack (page 7).
Getting started Planning your system The SynJ SB67138 package includes one telephone base and one cordless handset (already registered at the factory). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephone service provider. You can expand the system by adding up to nine more cordless handsets (AT&T model SynJ SB67108), or a combination of cordless handsets and one cordless headset (AT&T model TL7600).
Getting started Telephone base installation To connect the corded handset and power adapter to the telephone base Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Raise the two antennas for optimum wireless range and performance. For greater range, add optional repeaters (AT&T model SynJ SB67128). Plug the end of the coiled handset cord into the HANDSET jack on the left side of the telephone.
Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Telephone base installation Electrical outlet not controlled by a wall switch Line 4 Line 2 Line 3 Line 1 Two-line adapters Power adapter If you have DSL high-speed Internet service, a DSL filter (not included) is required on each DSL line. L3/L4 L1/L2 L3/L4 L1/L2 Option 2: To connect four one-line wall jacks NOTES: 1. If you have three one-line wall jacks, you need a two-line adapter for two of the lines. 2. The long cords supplied with the telephone are four-conductor cords.
Getting started Optional backup battery installation In the event of a power failure, if there are four AA batteries (purchased separately) are installed in the telephone, your telephone base can still operate. All lines will work. If power fails during a call on the telephone base, the call continues until you hang up. If power fails during a call on a handset, you can still make and answer calls. During a power failure, although the screen backlight is off, you can still make and answer calls.
Getting started Add and register handsets Your telephone can support up to 10 cordless handsets, or nine cordless handsets and one cordless headset. You can add new handsets and headset (AT&T models SynJ SB67108 and TL7600, sold separately) to the SynJ SB67138 at any time, but each new handset or headset must be registered with the telephone base before use. You must register each handset and headset separately. The handset provided with your SynJ SB67138 is already registered as Handset 1.
Getting started Add and register a cordless headset You can use this phone handsfree when you register a DECT 6.0 cordless headset (AT&T model TL7600, sold separately) to the telephone base. The cordless headset must have a charged battery. Make sure the headset battery is properly installed. Place the headset in the headset charger and note the color of the ON/OFF button. If the button flashes a blue and orange light twice every five seconds, the headset is unregistered.
Getting started Deregister handsets and headset If you already have 10 registered handsets and need to replace a cordless handset, or add a cordless headset (AT&T model TL7600, sold separately); or, if you wish to change the assigned extension numbers of your handsets, you must first deregister all the handsets, and then register each handset you wish to use again. Please read carefully through all the instructions on this page before beginning the deregistration process.
Getting started Add a corded headset You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website at www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. See page 40 for instructions on using the corded headset with this telephone.
Getting started Telephone base setup Menu settings Use this feature to use the menus to change the telephone base settings. 1. Press MENU/ENTER when in idle mode (when the telephone is not in use) to enter the main menu. 2. Press or to scroll to the feature to be changed. The > symbol indicates the selected menu item. 3. Press MENU/ENTER to select the menu item. 4. Press EXIT to exit setup without making changes. NOTE: Press EXIT to cancel an operation, exit the menu display, or return to idle mode.
Getting started Telephone base setup Volume control Use this feature to independently set the listening volume to one of five levels for each of the three listening options (corded handset, speakerphone and corded headset). While using each, press , , VOL+ or VOL- to adjust the listening volume. Volume While using the volume control, you hear a triple beep when you reach the minimum or maximum level. The SynJ SB67138 telephone base stores the volume setting for each listening option.
Getting started Telephone base setup Ring group Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls. 1. When the telephone is idle, press MENU/ENTER. or to scroll to Ringer setting. Press MENU/ENTER. 2. Press 3. Press or to scroll to Ring group. Press MENU/ENTER. 4.
Getting started Telephone base setup LCD contrast Use this feature to adjust the screen contrast to one of six levels to optimize readability in different lighting conditions. 1. When the telephone is idle, press MENU/ENTER. or 2. Press 3. Press to scroll to Base setup. MENU/ENTER twice to select LCD contrast. 4. Press or to adjust the screen contrast level. The screen display temporarily fades away as you press and reappears as you press . 5.
Getting started Telephone base setup Line selection Use this feature to select the default telephone line to be used when you make outgoing calls. This telephone comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1, Line 2, Line 3 or Line 4. 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Base setup. Press MENU/ENTER. 3. Press or to scroll to Line selection. Press MENU/ENTER. 4.
Getting started Telephone base setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code.
Getting started Telephone base setup Hold reminder Use this feature to play a beep tone every 30 seconds when there is a call on hold. 1. When the telephone is idle, press MENU/ENTER. 2. Press 3. Press or or to scroll to Base setup. Press MENU/ENTER. to scroll to Hold reminder. Press MENU/ENTER. 4. Press or to scroll to On or Off. 5. Press MENU/ENTER to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.
Getting started Telephone base setup Music on hold (M.O.H.) You can choose what callers hear when placed on hold. M.O.H. is set to on by default. You have three options: • If you want people you place on hold to hear nothing, turn M.O.H. off. • If you want people on hold to hear the default music that comes on the telephone, turn M.O.H. on but do not record your own music or voice message.
Getting started Telephone base setup Review the recording: M.O.H. on/off 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Base setup. Press MENU/ENTER. 3. Press or to scroll to Music on hold. Press MENU/ENTER. 4. Press or to scroll to Review M.O.H.. Press MENU/ENTER. 5. Press or to highlight Recorded M.O.H. or Aux In Device. If you select Recorded M.O.H., press MENU/ENTER to hear the current recording or the default music.
Getting started Telephone base setup Record music or a message using an audio device: 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Base setup. Press MENU/ENTER. 3. Press or to scroll to Music on hold. Press 4. Press or to scroll to Record new M.O.H.. Press MENU/ENTER. M.O.H. Review > Record M.O.H. on/off M.O.H. new M.O.H. source MENU/ENTER. 5. Plug the 2.
Getting started Telephone base setup 2. If you start to record a piece of new music from an audio device but there is no audio device connected, No device is connected to the headset jack at base. displays on the screen. Please check the connection on the telephone base and the audio device. 3. If there is silence detected for six seconds while recording, the screen display automatically returns to the previous menu. That means the recording was unsuccessful. The M.O.H.
Getting started Telephone base setup Select music on hold source 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Base setup. Press MENU/ENTER. 3. Press or to scroll to Music on hold. Press MENU/ENTER. 4. Press or to scroll to M.O.H. source. Press MENU/ENTER. 5. Press or to highlight Recorded M.O.H. or Aux In Device.
Getting started Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a default outgoing announcement or record up to five announcements of your own. For details on how to use the auto attendant feature, see the Answering system section on pages 70-72 of this user’s manual.
Getting started Auto attendant setup (for answering system) 6. Press MENU/ENTER to stop recording. The timer stops and the recorded announcement automatically plays back. 7. Press 2 to save the setting and return to the previous menu, or press 1 to record that announcement again. Record anncemnt 1 00:11 ENTER=Stop -OR- Play anncemnt 1 00:03 To exit without making changes, press EXIT. 1=Change NOTE: Once you have recorded an announcement, (none) disappears.
Getting started Auto attendant setup (for answering system) Number of rings (auto attendant) Use this feature to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7. 1. When the telephone is idle, press ANSWER ON for the desired line. 2. Press or to scroll to Setup. Press 3. Press or to scroll to Auto attendant. 4. Press 5. Press MENU/ENTER or MENU/ENTER. twice to select Number of rings. to select a number (2-7). 6.
Getting started Mailbox setup (for answering system) You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions. Number of rings (general mailbox) Use this feature to set the number of times the telephone rings before the mailbox answers. The number of rings can be between 2 and 7.
Getting started Mailbox setup (for answering system) Select announcement Use this feature to select an announcement for your independent mailbox from the list of announcements. 1. When the telephone is idle, press ANSWER ON for the desired line. 2. Press 3. Press 4. Press 5. Press or to scroll to Setup. MENU/ENTER or or twice to select Mailbox setup. to scroll to Select anncemnt. Press MENU/ENTER.
Getting started Mailbox setup (for general mailbox) Set access code (remote code) Use this feature to enter a four-digit number (0000-9999) to allow remote access to your general mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. 1. When the telephone is idle, press MENU/ENTER. or 2. Press 3. Press to scroll to Mailbox setup. MENU/ENTER twice to select Set access code. 4. Use the dial pad to enter a four-digit number.
Getting started Mailbox setup (for general mailbox) Notify alert Use this feature to receive notification calls to your cell telephone or paging device after each new telephone call message has been recorded to the general mailbox. You can remotely access the message from a touch-tone telephone (page 78). To receive notification calls, you must save your phone number on the telephone base, and then set the system to call that number after it finishes recording a message.
Getting started Mailbox setup (for general mailbox) Call alert confirmation: You can confirm whether the system can successfully call the alert number that you entered. 1. Press or to scroll to Calling alert #. Press MENU/ENTER. Alert call # Alert on/off > Calling alert # 2. The screen displays Press SPKR to confirm the alert call. SPEAKER on the telephone base. You should 3. Press hear the telephone number being dialed. To exit without making changes, press EXIT.
Getting started Mailbox setup (for handset) You can access handset mailboxes from the telephone base. Please see Handset mailbox overview in the SynJ SB67108 handset manual. Fast answer mode You can change the fast answer mode setting of your handset mailbox from the telephone base. The number of rings can be two (on) or five (off). The default is five rings. Please see Fast answer mode on or off in the SynJ SB67108 handset manual for more information. (Messages) on 1.
Getting started Mailbox setup (for handset) 5. The system automatically plays the current handset announcement. A timer appears on the screen and starts counting. The screen displays 1=Change 2=OK. 6. Press 1 to record that announcement again. The screen displays Record anncemnt ENTER=Start. Press MENU/ENTER. The system announces “Record after the tone, press stop when you are done.” There is a reminder beep. The timer starts counting. 7. Press MENU/ENTER when finished.
Getting started Speed dial setup The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number 1. When the telephone is idle, press MENU/ENTER. 2. Press or to scroll to Speed dial setup. Press MENU/ENTER. or to choose the desired speed dial location, 3. Press then press MENU/ENTER. 4.
Getting started Screen icons, indicator tones and lights Screen icons: 1 2 3 4 5 6 9 0 7 8 On when that extension is in use. Ringer off - the telephone base ringer is off or the do not disturb function is activated. -MUTE Microphone is muted. -PRIV Call privacy is on. -REC The call is being recorded. Conf. Three-way conference call is active. COVM There is new voicemail for the telephone line below the COVM indicator.
Getting started Screen icons, indicator tones and lights Indicator lights: NEW CALL indicator Lighted display On when there are new or missed calls in the call log. LINE 1-LINE 4 indicator On when a telephone line is in use. Flashes slowly when a telephone line is on hold. Flashes rapidly when there is an incoming call. (Messages) indicator ANSWER ON indicator On when the general mailbox is on and ready to receive calls. Flashes when there are new or missed messages in the general mailbox.
Telephone base operation Telephone base basic operation The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 18.) When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use. • Flashes slowly when the line is on hold.
Telephone base operation Telephone base basic operation To make a call with a corded headset: Make sure a corded headset is connected to the telephone base (page 13). 1. Press HEADSET on the telephone base. HEADSET 2. Wait for a dial tone, then dial the number. 3. To hang up, press HEADSET. To make a call with a cordless headset: You can make a call using a registered cordless headset and the dial pad on the telephone base. 1. Press the ON/OFF button on the cordless headset. 2.
Telephone base operation Telephone base basic operation To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset. NOTE: If there is no telephone number stored in the speed dial location, No number displays on the screen. Line 3 8888832445 Speed dial 4 No number Answering a call To answer a call: • Lift the handset, press SPEAKER, HEADSET or the ON/OFF button on a registered cordless headset.
Telephone base operation Options while on calls To edit a number: While the desired number displays, press MENU/ENTER to enter editing mode. • Press REP or SKIP to move the cursor to the left or right. 8888832445 • Press REMOVE to backspace and delete a digit. • Press and hold REMOVE to erase all digits. • Press PAUSE/REDIAL to enter a 3.5 seconds dialing pause (a P appears) (page 57). • Press FLASH to enter a flash (page 57).
Telephone base operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 45 for instructions for joining calls). To enable call privacy: > Privacy ON • During the call, press MENU/ENTER twice to select call privacy. The screen displays -PRIV. Any other extensions are dropped and no extensions can join the call.
Telephone base operation Options while on calls -ORThe recording ends when you disconnect the call. While recording a phone conversation: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with the state and federal regulations regarding the recording of a telephone call, you should start the recording process and inform the caller that you are recording the call.
Telephone base operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (To turn off the reminder beep, see Hold reminder on page 20).
Telephone base operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory. To access the directory while on a call: 1. During the call, press DIR, then press the directory. or to review 2. To dial the displayed number, press MENU/ENTER.
Telephone base operation Options while on calls To talk privately with one internal party: 1. Press HOLD to talk privately with the person on that handset. The external line is automatically placed on hold. 2. Press CONF to resume the conference call. To drop one line: 1. Press LINE 1-LINE 4 to activate the line you want to drop and place the SPEAKER. The other handset on the telephone base to hang up or press line is put on hold automatically. 2.
Telephone base operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature. This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail messages. *: Base 0 Missed calls 2:43PM 1/13 COVM COVM If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. 1. When the telephone is idle, press MENU/ENTER. 2. Press 3. Press 4.
Telephone base operation Intercom You can use the intercom feature for conversations between the telephone base and an accessory cordless handset or registered cordless headset, or between two accessory cordless handsets (one of which can be a registered cordless headset). When the system is making one or more external calls, the cordless handsets can make intercom calls with each other. You can register up to 10 extensions to the telephone base. The extensions are cordless handsets.
Telephone base operation Intercom Answer an intercom call When you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0], Handset X represents the handset name). Answer an intercom call just as you would answer a normal call. End an intercom call End an intercom just as you would end a normal call.
Telephone base operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: 1. Press XFER on the telephone base. 2. Press the one-touch EXT 1-0 key for the desired extension. -OR- XFER Transfer to: or to scroll to the desired extension, then Press press MENU/ENTER. 3.
Telephone base operation Call transfer -ORor to scroll to the desired extension, then Press press MENU/ENTER. 3. The current line is put on hold. The destination extension rings and the call is answered by pressing PHONE/FLASH on the cordless handset. You can announce the call. There is an intercom call between the corded handset and the extension. 4. Put the corded handset on the telephone base or press SPEAKER to hang up. The outside call is automatically transferred to the desired extension.
Telephone base operation Push to talk (PTT) intercom You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a twoway communication. Any registered cordless handset can make PTT call with each other or the telephone base. Up to five pairs of PTT calls can establish at a time. PTT to a single handset 1. When the system is idle, press and hold the one-touch EXT 1-0 key for the destination party.
Telephone base operation Push to talk (PTT) intercom Answer a PTT call 1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the handset name). 2. Press INT to convert the call into a normal intercom call with that extension. -ORRespond with a new PTT call. Wait for the end of the three-second PTT wait state (the screen changes to idle mode).
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the extensions. Each handset has its own directory. Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 59). If there are already 100 entries, the screen shows Memory is full.
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the telephone is idle, press MENU/ENTER twice to select Directory. -OR- > Directory Call log Ringer setting Mailbox setup Press DIR on the telephone base. 2. Press MENU/ENTER DIR to add an entry. 3. Enter the telephone number (up to 32 digits) using the dial pad when prompted.
Directory Create directory entries - Press REP or SKIP or right. to move the cursor to the left - Press REMOVE to backspace and delete a character. - Press and hold REMOVE to erase all characters. - Press 0 once to add a space. Enter name.: CHRISTINE SMITH ENTER=Save CHRISTINE SMITH 888 722 7702 5. Press MENU/ENTER to save the setting and return to the previous menu. There is a confirmation tone. The name and the telephone number appear on the screen. To exit without making changes, press EXIT.
Directory Review directory Review directory entries 1. When the telephone is idle: Press MENU/ENTER twice to select Directory. -OR- Directory 4 entries ENTER=Add REMOVE=Delete all Press DIR on the telephone base. If there are no directory entries, the screen displays Directory empty. 2. Press or to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search directory Search by name Follow the steps below to search for directory entries on the telephone base. 1. When the telephone is idle, press MENU/ENTER twice to select Directory. -ORPress DIR on the telephone base. 2. Press or browse through the directory. 3. When a name appears, press the dial pad keys (2-9) to start a name search.
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base screen. You can use the directory review or search (pages 58-59) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting SPEAKER or LINE 1-LINE 4 for the desired line.
Caller ID About caller ID This telephone supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID Information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has an independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Caller ID Caller ID operation View dialing options Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.
Caller ID Caller ID operation Save a call log entry to the directory 1. When in the call log, press or to browse the desired number to save. 2. The screen displays ENTER=Add. Press MENU/ENTER. 3. When the telephone number appears, • Press the dial pad keys to add digits (page 56). • Press REMOVE to erase a digit. • Press and hold REMOVE to erase all digits. • Press REP or SKIP to move the cursor to the left or right. 4.
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name. UNKNOWN CALLER Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.
Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s builtin answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system Setting your system to automatically answer calls Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset can review.
Answering system Setting your system to automatically answer calls An example of a 4-line answering system setup If you have four phone lines and many extensions, you can set up to the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding all others in the Ring group (page 16).
Answering system Auto attendant operation Turn the auto attendant on 1. When the telephone is idle, press ANSWER ON for the desired line to set up. 2. Press or to scroll to Ans->Auto att. 3. Press MENU/ENTER to turn on the auto attendant. The current auto attendant announcement plays. The screen displays Auto Attendant ON Play announcement with voice prompt “Hello, this is automatic attendant,” and then the idle screen appears.
Answering system Auto attendant operation If the caller enters an extension number plus the pound key (#) after hearing the announcement, the auto attendant transfers the call to the specified extension. If the call is not picked up after five rings, the caller hears “No one is available to answer the call. To leave a message, press 1. To call another extension, press 2. To call the operator, press star.” and waits five seconds for another entry from the caller.
Answering system Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials and # * AA sends call to the telephone base Caller dials extension number and # Caller dials remote access code AA calls extension Answering system remote access Person answers call? Yes No Caller enters another extension or records a message 72 Normal call No caller input General mailbox records message
Answering system Answering system operation Set general delivery mailbox to answer 1. When the telephone is idle, press ANSWER ON for the desired line. 2. Press or to scroll to Ans->Gen MB only. 3. Press MENU/ENTER. The ANSWER ON indicator turns on. The current mailbox announcement plays. The screen displays General Mbox ON Play announcement, and then it returns to the idle screen. -ORTo exit without making changes, press EXIT.
Answering system Answering system operation 3. Press MENU/ENTER to select Play all to listen to all messages. Press REP to repeat the message; press REP twice to listen to the previous message. Press SKIP to move forward to the next message. There is a long beep after each message playback as a separator. 2 New messages > Play all Deliver Delete all old 4. Playback ends after playing all the messages, and then returns to the previous menu. 12:57 PM 03/06 <= Message 1 => 5.
Answering system Answering system operation 3. The screen displays Delete all old messages? <=No >=Yes. Press REP to cancel this operation to return to the previous menu, or press SKIP to remove all old messages from the general mailbox. Delete all old messages in the handset mailbox: Delete all old messages? <=No >=Yes All deleted (Messages) on the 1. When the telephone is idle, press telephone base. 2. Press the one-touch EXT 1-0 key for the destination extension mailbox. 3.
Answering system Answering system operation Record and deliver memos Memos are messages you record into the general mailbox or handset mailbox at the telephone base. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system. To record a memo in the general mailbox, then deliver it: 1. When the telephone is idle, press telephone base. 2. Press or (Messages) on the to scroll to Deliver.
Answering system Answering system operation Play back a memo Play memos the same way as normal messages (see Message playback on page 73). Set general delivery mailbox to not answer 1. When the telephone is idle, press ANSWER ON for the desired line. 2. Press or to scroll to No answer. Press MENU/ENTER. Ans->Gen MB only Ans->Auto att > No answer Setup Disable the answering system 1. When the telephone is idle, press ANSWER ON for the desired line to set up. or to scroll to No answer.
Answering system Remote access Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the four-digit remote access code (0000 is the default code; see page 31 to change it). The system automatically announces the number of messages (new and/or old) if there are any, and then begins to play them. 3.
Answering system Remote access 4. If the memory is full, you hear a two-beep alert tone and the answering system announces, “Memory is full.” The telephone base screen displays Message full. and you cannot record new messages until old ones have been deleted. Check the system remaining space (page 33) frequently to maintain availability of space for incoming messages. 5. If you press 4 within five seconds of each message playback start, the previous message plays instead of repeating the current message.
Cordless headset Cordless headset operation To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) to the SynJ SB67138 telephone base, please refer to the page 11-12. To view the TL7600 manual, visit our website at www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. Cordless headset extension number The cordless headset is always assigned extension number 0 regardless of how many handsets are registered.
Appendix Telephone base display screen messages All deleted All old messages in the general mailbox are erased. All devices deregistered The cordless handsets and cordless headset deregistration was successful. Aux In Device Playing Audio device connected with the telephone base is playing for M.O.H. review. Auto Attendant ON Play announcement Auto attendant is on and the selected announcement plays back. Busy Failed intercom or conference call (there are already two cordless handsets being used).
Appendix Telephone base display screen messages ------Line X-----Incoming call There is an incoming call. Intercom to: You have started the intercom process, and need to enter the number of the handset you wish to call. Line X The telephone line X is in use. LIST FULL If the directory contains 100 entries, the directory list is full. Memory is full The directory is full. You cannot save new entries unless you delete some current entries. Message full The system memory is full.
Appendix Telephone base display screen messages Registering new device... Registration A cordless handset, a cordless headset or a repeater is registering to the telephone base. The handset or headset registration failed. failed Sorry, this mailbox is being used. You cannot access a mailbox that is being used. Speed dial X You cannot initiate a speed dial without a telephone number stored in that speed dial location. No number The system is busy. Please try again later.
Appendix Maintenance Taking care of your telephone • • • • Your telephone base contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water • You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 100Vrms - 240Vrms (AC voltage, 50/60Hz) Telephone base voltage 8VDC @1000mA (AC adapter output) Headset jack 2.5mm, 32-150ohm SynJ SB67138 small business system disclaimer range 980 feet Open range test was performed by Wyle Laboratories, an independent commercial test facility.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. My telephone base doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack. • Reset the telephone base. Unplug the electrical power.
Appendix Troubleshooting My telephone base isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the telephone base to reset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone.
Appendix Troubleshooting I experience poor sound quality when using the speakerphone. • For increased sound quality while using the telephone speakerphone, place the telephone base on a flat surface. • Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking.
Appendix Troubleshooting My calls cut in and out while I’m using my corded handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this telephone base near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. The answering system is recording incomplete messages.
Appendix Troubleshooting System does not record messages. • Make sure the answering system is on (page 69). • Make sure the memory of the answering system is not full. Please refer to the Remaining space section on page 33 in the user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 67).
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 67). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
Index Index A Caller ID save entries to directory, 65 delete entries, 64 dial an entry, 64 review information, 63 Capacity, 55, 69 Central office (CO) lines, 18 Central office voicemail (COVM) on or off, 48 reset, 48 Chain dialing, 46 Conference calls, 46-47 Customer support, 36 AC power, 6 Access code, 31 Add new handsets, 10 Add cordless headsets, 11 Alert set alert number, 32 confirmation call, 33 on or off, 32 Announcement handset mailbox, 34-35 record, 26-27, 29, 35 select, 30 Answer incoming call,
Index Index E J Elapsed time, 39 End call, 39-40 conference call, 47 intercom call, 50 PTT call, 54 Join a call in progress, 45 K Key tone, 17 F L Fast answer mode, 34 Flash, 42, 57 H Handsfree use, 11, 13, 40, 52 Handset registration, 10 Handset mailbox setup, 34-35 announcement setup, 34-35 Headset corded installation, 13 cordless registration, 11 cordless operation, 80 Hold, 45 Hold reminder, 20 I Incoming messages, 73 Indicator lights, 38 Indicator tones, 37 Installation corded headset, 13 telep
Index Index N R Name enter into directory, 56-57 search, 58 Navigation keys, 1 New message indication, 73 Notify alert, 32-33 Number of rings, 28-29 Record call, 43 extension list, 27 memo, 76 announcement, 26, 29, 34 Redial, 41 Registration cordless handset, 10 cordless headset, 11 Remote access, 78-79 Remote code, 31 Remaining space, 33 Repeater, 5-6, 91 Review directory entries, 58 caller ID information, 63 Ring group, 16 Ringer on or off, 15 tone, 15 volume, 16 O One-touch keys, 2 On hook dialing (
Index Index T Technical specifications, 91 Telephone base operation, 39-54 Telephone operating range, 91 Temporary ringer silencing, 41 Three-way conference calls, 46-47 Toll saver, 29 Transfer call, 51-52 message, 75 Troubleshooting, 92-98 Turn off answering system, 77 auto attendant, 70 general delivery mailbox, 76 Turn on answering system, 68 auto attendant, 69 general delivery mailbox, 77 Two-way communication, 53 Two-way intercom, 54 Two-way phone conversation, 43-44 Two-way recording, 86 V Voicemail
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your four-digit access code (preset to 0000). Action Fold here. Remote command 1 3 4 4 (twice) Play all messages ............................................................. Delete the message ......................................................... Repeat the message ..........................
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