Chapter 13: Chapter 13 User Manuals User Manuals Overview The AT&T Local Service Customer Location User Manual is included in this chapter. AT&T Wireless Services 11576 Rev. 1.
AT&T Digital Broadband Customer Guide
All Equipment, as defined in your AT&T Digital Broadband Services Agreement (the “Agreement”), is and shall remain the property of AT&T, and may be removed by AT&T at any time the service is disconnected, or at any reasonable time AT&T desires to make an exchange or modification of such Equipment as further outlined in the Agreement.
AT&T Digital Broadband: One Big Connection for Your Home Communication Needs Congratulations! You Made the Right Choice As an AT&T Digital Broadband customer, you have one company that serves all your home communication needs, with the convenience of one monthly bill and one number to call for customer service. It’s all yours as an AT&T Digital Broadband customer—high speed Internet access as well as local and long distance service—with the superior service you expect from AT&T.
AT&T Digital Broadband Customer Guide Getting Started Looking for answers to questions about your high speed Internet access or phone service? Here are the basics—from directions on placing calls and finding phone numbers to information on billing. Domestic Calls from Home • For calls within your own area code, just dial the 7- or 10-digit phone number. • For calls outside your area code, dial 1 + the area code + the 7-digit phone number. Look no further.
911 Emergency Calls For emergency police, fire, or medical assistance: 1. Dial 911. If 911 is not available, dial 0. 2. Follow the 911 operator’s instructions. You can dial 911 free of charge from any phone. Note: 911 should be used only in emergency situations in which there is immediate danger to life, health, or property. For non-emergency situations, please contact the police, fire department, or medical authorities at the number listed in your phone book, or call Directory Assistance.
AT&T Digital Broadband Customer Guide Calls Away from Home: Calling Card and Credit Card Calls These services make it easy to stay in touch. Whether you’re calling home to find out what you need to pick up at the grocery store or calling the office from the airport, you’re always within reach. Your CALL ATT™ Calling Card can be used for all calls, not just long distance. If you don’t have a CALL ATT™ Calling Card, or if you’d like to order additional cards, call 1-877ATT-DGTL (1-877-288-3485).
AT&T Digital Broadband - High Speed Internet Access AT&T Digital Broadband high speed Internet access offers the following: • • • • “Always On”1 access to the Internet, with no dialing, and no busy signals. Browse the Web up to 12 times faster than typical modems. Multiple Internet connections and phone calls on the same line at the same time.2 Share printers and files, or enjoy multiple player gaming with a compatible in-home network.
AT&T Digital Broadband Customer Guide About Your AT&T Bill Your AT&T bill will include the following information: • • • • • A toll-free number for service and billing inquiries 1-877-ATT-DGTL (1-877-288-3485) The date the bill was calculated (bill-rendered date) The payment due date Internet1 charges An itemized list of long distance charges for the service period covered by the bill, including monthly service charges listed by date incurred.
Included Calling Features Your AT&T Digital Broadband includes the selected features described below. Don’t Miss a Call: Call Waiting A special tone signals you if there’s an incoming call while you’re already on the phone. When you hear the tone, briefly press and immediately release the telephone switch hook (dial tone button) or flash button. This will put the first call on hold while you answer the second call.
AT&T Digital Broadband Customer Guide Now you can have a conversation with two people simultaneously, any time you want. This feature is perfect when you have good news to share or you just feel like having a reunion over the phone. Talk to Two Parties at Once: Three-Way Calling 1. When you’re on the phone with one person, briefly press and release the switch hook or flash button. 2. When you hear a series of short beeps and then a dial tone, dial the number of the second person who will be on the call.
Additional Features Available To upgrade your service to include any of these additional features, just call 1-877-ATT-DGTL (1-877-288-3485).1 Speed Dialing 30 To setup your speed dial list: 1. Dial *75 from a touch-tone phone. 2. When you hear a second dial tone, dial your selected speed dial code (any number between 20 through 49) followed by the 7- or 10-digit telephone number (1+10 digits for long distance calls). Now you can quickly place a call just by dialing a two-digit code.
AT&T Digital Broadband Customer Guide Repeat Dialing Repeat Dialing will continue to try a number for you if the number is busy or if there is no answer the first time you dial it—such as when you’re trying to reach a box office the first day tickets go on sale. Now your world doesn’t have to stop while you’re waiting to get through! 1. Dial the number you’re trying to reach from a touchtone telephone. 2. If the line is busy or there is no answer, hang up then pick up the phone again and dial *66. 3.
Call Return With Call Return, you can dial the last number that called you, whether you answered the call or not. 1. Dial *69 after any incoming call. An announcement will provide the calling number (if available) and time of the last incoming call. To activate Call Return for the number, press 1 any time during the announcement. If you’ve ever rushed to answer the phone only to have it stop ringing when you get to it, you’ll appreciate the convenience of this feature! 2.
AT&T Digital Broadband Customer Guide Call Forwarding Several Call Forwarding options are available with AT&T Digital Broadband. Call Forwarding - Variable This service automatically forwards every incoming call to another number you specify (up to 32 digits). 1. Dial *72 and listen for the second dial tone. 2. Enter the number to which you want your calls forwarded (up to 32 digits). 3. When prompted, verify the number by pressing 1. 4. To activate, press 3 and then hang up. 5.
Call Forwarding - Selective 1. Dial *63 and follow the instructions to review the list, change, or enter a new number you can forward. 2. Enter the 10-digit telephone number (1 + 10 digits for long distance calls) to which incoming calls from your pre-selected numbers are to be forwarded, and follow the prompts to confirm it. This service automatically forwards only incoming calls from the telephone numbers you select. Calls from any other telephone number will not be forwarded.
AT&T Digital Broadband Customer Guide Call Forwarding - Busy Line automatically forwards any incoming call to the number you select. When your line is bust you can combine Call Forwarding - Busy Line with Call Forwarding - No Answer. Call Forwarding - Busy Line 1. To activate this feature, simply dial *90, listen for the confirmation tone, and hang up after you hear a dial tone. 2. To deactivate this feature, dial *91, listen for the confirmation tone, and hang up after you hear a dial tone.
Caller ID Blocking - per Line Once you subscribe to this feature, your telephone number will no longer be displayed when you call someone who has Caller ID. You can keep your phone number and name anonymous to any party you call. If the receiving party has Caller ID, they simply see the words “Private” or “Anonymous”. To deactivate this feature on a per call basis: 1. Pick up the phone and listen for a dial tone. 2. Press *82 and wait for another dial tone. 3. Complete the call as usual. 4.
AT&T Digital Broadband Customer Guide If you ever receive a harassing or threatening phone call, you now have the ability to trace the call. Call Trace To activate the Call Trace feature: 1. Hang up immediately from the offensive phone call. 2. Wait 10 seconds, pick up the handset, and dial *57. 3. If the call trace is successful, you will receive instructions on how to deliver the call trace information to the local law enforcement authorities.
Inside Wire Maintenance Plan If you have the AT&T Digital Broadband Inside Wire Maintenance Plan, call 1-877-ATT-DGTL (1-877-288-3485) to report a problem with your inside wiring and we’ll send a technician to fix the problem at no additional charge to you. If you choose not to subscribe to the plan and there’s a problem with your inside wiring, you’re responsible for arranging and paying for repairs.
AT&T Digital Broadband Customer Guide AT&T Provided Equipment AT&T provided equipment may be Model OD-CLRUDD6AXX or Model ID-CLATD41AXX. Please refer to these model numbers when contacting AT&T Digital Broadband Customer Service. Model OD-CLRUDD6AXX Network Interface Device (Junction Box) Remote Unit (Antenna) Uninterruptible Power Supply (UPS) Refer to Appendix A for troubleshooting and safety information about Model OD-CLRUDD6AXX.
Appendix A Troubleshooting and Safety Information for Model OD-CLRUDD6AXX Finding the Source of a Problem with Your Phone One of the many advantages of AT&T Digital Broadband is easy maintenance. Because we use digital wireless technology, you no longer have to worry about problems with outside wiring. This reduces service repair to possibilities such as your telephone itself or the inside wiring. You’re just one phone call away from helpful solutions.
AT&T Digital Broadband Customer Guide Condition 20 Possible Cause Action to Take Noisy telephone line Faulty inside wiring If equipment, such as a fax machine or PC, have been added to the circuit, disconnect and check if the problem is resolved. If there is more than one phone, determine if the problem is on all phones. Try another phone to determine if the phone model is causing the problem. If this does not resolve the issue, contact AT&T Digital Broadband Customer Service.
General and Safety Precautions Retain and follow all safety and operating instructions for this product. Observe all warnings on the product and in the operating instructions. Warning: In addition to proper usage and operation, the following are some basic precautions that should always be followed when operating or placing objects within close proximity to equipment: • Heed all service markings. Do not service any AT&T product yourself.
AT&T Digital Broadband Customer Guide Appendix B Troubleshooting and Safety Information for Model ID-CLATD41AXX and Model OF2PCSR30 You’re just one phone call away from helpful solutions. Whether you’re looking for more information about AT&T Digital Broadband features, experiencing difficulty with your phone, or need to reach emergency assistance, we’re here to help. Finding the Source of a Problem with Your Phone One of the many advantages of AT&T Digital Broadband is easy maintenance.
The Indoor Unit has two telephone connectors, or jacks, as shown below: L1&2 and L2&1. Indoor Unit Telephone Connectors Note: The center pair of wires indicate the active line. How do I connect a Fax Machine or a one-line telephone to Line 2? Connect the Fax or telephone1 directly to the L2&1 jack on the back of the Indoor Unit, if convenient, or to the Line 2 jack of a splitter plugged into any wall telephone jack. If you have any problems, contact AT&T Digital Broadband Customer Service.
AT&T Digital Broadband Customer Guide How do I reconnect the dual RG-6 cable to the Indoor Unit if it is inadvertently disconnected? Connect the lettering side of the dual RG-6 cable to the “T” connector on the back of the Indoor Unit as shown in this figure. Customer Location Equipment Interconnections How do the telephone connections work if I have three or four lines? If you have three or four lines, you will have L3&4 and L4&3 jacks on the back of the Indoor Unit.
Special Conditions This table provides possible solutions to special conditions you may encounter. Condition Possible Cause Indicator Light Action to Take Indicator light off No power Off Ensure the power cord is plugged into the unit and the power outlet is active. If this does not resolve the issue, contact AT&T Digital Broadband Customer Service. Indicator light yellow No AC power Yellow The Indoor Unit is currently running on battery power.
AT&T Digital Broadband Customer Guide Condition No dial tone 26 Possible Cause Indicator Light Action to Take Phone off hook Green Check all telephones to verify they are on hook. If this does not resolve the issue, contact AT&T Digital Broadband Customer Service. No power Off Ensure the power cord is plugged into the unit and the power outlet is active. If this does not resolve the issue, contact AT&T Digital Broadband sustomer service.
Condition No high speed data service Possible Cause Indicator Light Action to Take Unit in error mode Red Contact AT&T Digital Broadband Customer Service. No power Off Ensure the power cord is plugged into the unit and the power outlet is active. If this does not resolve the issue, contact AT&T Digital Broadband Customer Service. No connection between PC HomeLAN card and Indoor Unit Green First verify that the HomeLan card and software have been installed correctly (refer to HSD User’s Guide).
AT&T Digital Broadband Customer Guide General and Safety Precautions Retain and follow all safety and operating instructions for this product. Observe all warnings on the product and in the operating instructions. Warning: In addition to proper usage and operation, the following are some basic precautions that should always be followed when operating or placing objects within close proximity to equipment: • Heed all service markings. Do not service any AT&T product yourself.
Caution: In addition to proper usage and operation, the following are some basic precautions that should always be followed when operating or placing objects within close proximity to the Indoor Unit: • Do not use a telephone to report a gas leak while you are in the vicinity of the leak. • Do not connect or use a modem or telephone (other than a cordless type) during a lightning storm. There may be a remote risk of electric shock from lightning.
For more information about AT&T Digital Broadband, call us at 1-877-ATT-DGTL (1-877-288-3485). © 1995-2000 AT&T Wireless Services. All rights reserved. Doc. No. 11354, Rev. 3.
