Troubleshooting Steps 3 simple troubleshooting before you send your phone device for repair Below are 3 simple troubleshooting steps to try before you have to send in your phone device for repair Below we provide you 3 simple troubleshooting to check before you send your phone device for repair. 1. Charge your device Use the original ASUS AC power adapter and USB cable to charge your device for 15 minutes.
in your ZenFone. 2. Please plug-in the device with AC adapter or make sure the battery power is more than 15% when doing a factory reset. ※ If 3 steps above could not solve the problems, please contact ASUS Official Support for information.
Below steps shows the example:
To move the files out of the Hidden Cabinet, you firstly need to move them to the internal storage of smartphone; then, transfer the files to the destination decice (PC or other device) by the following steps. File Manager > Hidden Cabinet > Choose the files you want to move > Click the at top-right corner > You can choose where you want to store the files by clicking Move to/ Copy to.
How to update firmware on my phone? Users can upgrade firmware on their phones by either auto update or manual update. ＊If you do not receive notices on your phone of new firmware updates, please refer to: https://www.asus.com/support/FAQ/1010274 a. Auto Update Note: During the update process, please charge your phone with the AC adaptor or make sure the phone has at least 15% battery life available.
b. Manual Update You can also go to the ASUS Official Website to download newer firmware and instruction manuals. Note: Please make sure the firmware SKU you download conforms to what is on your phone, e.g., WW -> WW, CN -> CN, TW -> TW. Using an incorrect SKU will lead to an update failure. You can not change the SKU from one to another, e.g., WW -> TW, and you can not downgrade the firmware either, e.g., V2.20.40.13 -> V2.19.40.18.
path). 2-2. Download by PC：Connect your phone to PC via micro USB cable, and copy the ZIP file to the root directory of the phone's internal storage. Remove the micro USB from the phone while finishing the file save.
3. Reboot your phone and check for the firmware update notification pop-up on the status bar.
4. Tap "System Update File Detected..." and follow the steps shown to update the firmware.
Note: The steps or photos shown above may vary depending on the device models. Why do I not get notification of system update (FOTA)? 1. To prevent too many users updating firmware at the same time, ASUS delivers notifications to the users in groups. If the users want to check if the device firmware is the current latest version, please tap "Check Update" function in [Settings] -> [About] -> [System update] or go to the ASUS official website to download the latest version firmware.
2. If your phone is rooted or has wrong version (sku), you will not receive notifications of system update (FOTA). Software - Firmware update fail Please follow steps below for troubleshooting: 1. Check if your phone is connected to internet and try to update again. 2. If auto update fails, please go to official website to manually update firmware. Manually Update instruction: 2.1. Go to "Need Help?" page of ASUS official website http://www.asus.com/support to download ZIP file of firmware. 2.2.
You can not change the SKU from one to another, eg., WW -> TW, and also can not downgrade your firmware, eg., V2.20.40.16 -> V2.19.40.18 Category App/ Software/ Utility, BIOS/ Firmware Type Product Knowledge Was this information helpful? YESNO Live Chat We can help you Live Chat Above information might be partly or entirely quoted from exterior websites or sources. please refer to the information based on the source that we noted.
This information may not suitable for all the products from the same category/series. Some of the screen shots and operations could be different from the software versions. ASUS provides the above information for reference only. If you have any questions about the content, please contact the above product vendor directly. Please note that ASUS is not responsible for the content or service provided by the above product vendor.
2. Tap on Settings.
3. Tap on More.
4. Tap on Cellular Networks.
5. Tap on Access Point Names. Make sure the (Data enabled) check mark box is ticked and the (Preferred network type) box shows 2G/3G/4G.
6. Tap on the (+) icon to manually add an APN (Access Point Name). 7. You will be taken to the (Edit access point) menu. Tap on any field (not set) to manually edit it with the carrier's APN information.
8. Tapping (Name) field will bring up the on screen keyboard to input the Name field for the carrier. Example below.
9. After verifying that all the APN information is filled in correctly from the carrier, tap on the OPTIONS icon (represented by 3 dots on the upper right of the screen) to SAVE or DISCARD the changes. 10. SAVE or DISCARD options drop down menu. Tap to execute SAVE or DISCARD changes.
