User Manual

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FAQ

1. How do I connect my handheld device to the

Wireless Duo?

A. Please power on the Wireless Duo and wait for it to complete start up.

B. Turn on the Wi-Fi function of the handheld device.

C. Search for the network “ASUS Wireless Duo” in Settings > Wi-Fi of the

handheld device.

D. Click on “ASUS Wireless Duo” network and wait for it to connect,

E. Tap to open the Wireless Duo app on the handheld device.

2. I have followed the steps to connect but I’m still

unable to connect to the Wireless Duo?

A. Please confirm that the power of Wireless Duo device is on and the Wi-Fi

LED indicator is flashing blue.

B. Confirm that you have selected Wireless Duo from the Wi-Fi network list

on the handheld device. The connection between your device and the

Wireless Duo will be lost if you are outside the Wi-Fi range of the Wireless

Duo device.

C. The Wireless Duo can only connect up to five handheld devices

simultaneously; if your handheld device cannot connect to the Wireless Duo

even when you have already turned on the Wi-Fi of your device, it means

that there are already five handheld devices connected to the Wireless Duo

device. In this case, you must wait until at least one user disconnects from

the Wireless Duo before your handheld device can be connected to the

Wireless Duo. Please note that connection to the Internet will also take up a

connection channel of the five devices

D. If you have confirmed that the power of Wireless Duo device and the Wi-Fi

connection of the handheld device are both on but they are still unable to

connect, please restart the Wireless Duo device. Please reset the device if

you are still unable to connect after doing so.

Summary of content (7 pages)

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FAQ 1. How do I connect my handheld device to the Wireless Duo? A. B. Please power on the Wireless Duo and wait for it to complete start up. Turn on the Wi-Fi function of the handheld device. C. Search for the network “ASUS Wireless Duo” in Settings > Wi-Fi of the handheld device. Click on “ASUS Wireless Duo” network and wait for it to connect, Tap to open the Wireless Duo app on the handheld device. D. E. 2. I have followed the steps to connect but I’m still unable to connect to the Wireless Duo? A.
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3. Can I use the Wireless Duo device through my handheld device without installing the ASUS Wireless Duo app? Yes. We provide a browser version in addition to the app version. You can enter the IP of Wireless Duo http://192.168.96.98 in the address bar of the web browser on your handheld device (Safari on the iOS system, Chrome on the Android system and IE 10 on Windows Phone 8) to use the app through the browser once the handheld device is connected to the Wireless Duo Wi-Fi. via 4.
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G. After the device is turned on, the system will automatically start updating once it reads the update file. Please wait patiently until the device has completed updating and it will automatically restart when the update is completed. # Please note: DO NOT turn off the power while the system is updating. 6.
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The Wireless Duo usually takes 4 hours to fully charge when the device is OFF by charging through the power outlet. However, the charging time is determined by the system load if the device is charged while in use. 11. Why can’t the Wireless Duo connect to handheld devices after the firmware was updated and the system had restarted? Please check whether the handheld device is already connected to the “ASUS Wireless Duo” network.
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device, the weaker the signal will be. Objects such as walls, furniture made with metal materials and home appliances etc., all interfere with the signal and reduces the transmission range. Try moving equipment closer to the Wireless Duo and reduce interference by electrical appliances. If by moving equipment closer to the wireless hardware device proves effective and allows wireless connection to operate properly, you can move the equipment around to determine the connection range. 14.
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17. Why can’t Wi-Fi be used when the Wireless Duo is connected to the computer through USB cable? The Wireless Duo device will stop transmitting Wi-Fi signals when connected to a computer with USB cable. Please disconnect the Wireless Duo device from the computer if you wish to use the Wireless Duo device wirelessly. 18. Can I still connect to the Wireless Duo through Wi-Fi while it is charging? Yes.
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21. The Wireless Duo device cannot operate and the LED power indicator is continuously flashing red. When the LED power indicator is flashing red continuously it means that the system detected abnormalities; please press and hold the reset button located at the bottom of the Wireless Duo device for 10 seconds to reset the device.