User Guide RT-N12+ Wireless N300 Router
E9593 First Edition July 2014 Copyright © 2014 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Table of contents 1 1.1 1.2 1.4 1.5 1.6 Getting to know your wireless router 6 Package contents..........................................................................6 Your wireless router......................................................................7 Positioning your router...............................................................9 Setup Requirements................................................................. 10 Router Setup...........................................................
Table of contents 4.1.5 RADIUS Setting.......................................................................38 4.1.6 Professional..............................................................................39 4.2 LAN.................................................................................................. 41 4.2.1 LAN IP.........................................................................................41 4.2.2 DHCP Server.....................................................................
Table of contents 4.8 5 5.1 5.2 6 6.1 6.2 System Log................................................................................... 66 Utilities 67 Device Discovery........................................................................ 67 Firmware Restoration............................................................... 68 Troubleshooting 70 Basic Troubleshooting.............................................................. 70 Frequently Asked Questions (FAQs) ................................
1 Getting to know your wireless router 1.1 Package contents RT-N12+ Wireless Router Power adapter Network cable (RJ-45) Quick Start Guide NOTES: 6 • If any of the items are damaged or missing, contact ASUS for technical inquiries and support, Refer to the ASUS Support Hotline list at the back of this user manual. • Keep the original packaging material in case you would need future warranty services such as repair or replacement.
1.2 Your wireless router RT-N12+ 300Mbps Wireless N Router Power LED Off: No power. On: Device is ready. 2.4GHz LED Off: No 2.4GHz signal. On: Wireless system is ready. F lashing: Transmitting or receiving data via wireless connection. WAN (Internet) LED O ff: No power or no physical connection. O n: Has physical connection to a wide area network (WAN). LAN 1~4 LED O ff: No power or no physical connection. O n: Has physical connection to a local area network (LAN).
WAN (Internet) port Connect a network cable into this port to establish WAN connection. Power (DC-IN) port Insert the bundled AC adapter into this port and connect your router to a power source. Power button Press this button to power on or off the stystem. On Off NOTES: 8 • Use only the adapter that came with your package. Using other adapters may damage the device. • Specifications: DC Power adapter DC Output: +19V with max 1.
Bottom panel Item Description Mounting hooks Use the mounting hooks to mount your router on concrete or wooden surfaces using two round head screws. Air vents These vents provide ventilation to your router. NOTE: Mounting the wireless router to a wall is not recommended as it reduces wireless performance.
1.4 Positioning your router For the best wireless signal transmission between the wireless router and the network devices connected to it, ensure that you: • Place the wireless router in a centralized area for a maximum wireless coverage for the network devices. • Keep the device away from metal obstructions and away from direct sunlight. • Keep the device away from 802.11g or 20MHz only Wi-Fi devices, 2.
1.5 Setup Requirements To set up your wireless network, you need a computer that meets the following system requirements: • Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/ 1000BaseTX) • IEEE 802.11b/g/n wireless capability • An installed TCP/IP service • Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome NOTES: • If your computer does not have built-in wireless capabilities, you may install an IEEE 802.11b/g/n WLAN adapter to your computer to connect to the network.
1.6 Router Setup IMPORTANT! • Use a wired connection when setting up your wireless router to avoid possible setup problems. • Before setting up your ASUS wireless router, do the following: • If you are replacing an existing router, disconnect it from your network. • Disconnect the cables/wires from your existing modem setup. If your modem has a backup battery, remove it as well. • Reboot your cable modem and computer (recommended). 1.6.
2. Using the bundled network cable, connect your computer to your wireless router’s LAN port. IMPORTANT! Ensure that the LAN LED is blinking. 3 Using another network cable, connect your modem to your wireless router’s WAN port. 4. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet. 1.6.2 Wireless connection RT-N12+ 1 4 WAN Modem 2 3 To set up your wireless router via wireless connection: 1.
3. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet. 4. Install an IEEE 802.11b/g/n WLAN adapter on your computer. NOTES: 14 • For details on connecting to a wireless network, refer to the WLAN adapter’s user manual. • To set up the security settings for your network, refer to the section Setting up the wireless security settings in Chapter 3 of this user manual.
2 Getting started 2.1 Logging into the Web GUI Your ASUS Wireless Router comes with an intuitive web graphical user interface (GUI) that allows you to easily configure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome. NOTE: The features may vary with different firmware versions. To log into the web GUI: 1. On your web browser, manually key in the wireless router’s default IP address: 192.168.1.1 or enter http://router.asus.com. 2.
2.2 Quick Internet Setup (QIS) with Autodetection The Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection. NOTE: When setting the Internet connection for the first time, press the Reset button on your wireless router to reset it to its factory default settings. To use QIS with auto-detection: 1. Log into the Web GUI. The QIS page launches automatically. NOTES: 16 • By default, the login username and password for your wireless router's Web GUI is admin.
2. The wireless router automatically detects if your ISP connection type is Dynamic IP, PPPoE, PPTP, L2TP, and Static IP. Key in the necessary information for your ISP connection type. IMPORTANT! Obtain the necessary information from your ISP about the Internet connection type.
for Static IP NOTES: • The auto-detection of your ISP connection type takes place when you configure the wireless router for the first time or when your wireless router is reset to its default settings. • If QIS failed to detect your Internet connection type, click Skip to manual setting and manually configure your connection settings. 3. Assign the wireless network name (SSID) and security key for your 2.4GHz wireless connection. Click Apply when done.
4. Your Internet and wireless settings are displayed. Click Next to continue. 5. Read the wireless network connection tutorial. When done, click Finish.
2.3 Connecting to your wireless network After setting up your wireless router via QIS, you can connect your computer or other smart devices to your wireless network. To connect to your network: 1. On your computer, click the network icon in the notification area to display the available wireless networks. 2. Select the wireless network that you want to connect to, then click Connect. 3. You may need to key in the network security key for a secured wireless network, then click OK. 4.
3 Configuring the General settings 3.1 Using the Network Map Network Map allows you to configure your network’s security settings, manage your network clients.
3.1.1 Setting up the wireless security settings To protect your wireless network from unauthorized access, you need to configure its security settings. To set up the wireless security settings: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen and under System status, you can configure the wireless security settings such as SSID, security level, and encryption settings. 3. On the Wireless name (SSID) field, key in a unique name for your wireless network.
4. From the Security Level dropdown list, select the encryption method for your wireless network. IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection. 5. Key in your security passkey. 6. Click Apply when done. 3.1.2 Managing your network clients To manage your network clients: 1. From the navigation panel, go to General > Network Map tab. 2.
3.2 Creating a Guest Network The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network. NOTE: RT-N12+ supports up to three SSIDs. To create a guest network: 1. From the navigation panel, go to General > Guest Network. 2. Click Enable.
4. To configure additional options, click Modify. 5. Assign a wireless name for your temporary network on the Network Name (SSID) field. 6. Select an Authentication Method. 7. Specify the Access time or choose Limitless. 8. Select Disable or Enable on the Access Intranet item. 9. When done, click Apply.
3.3 Using the Traffic Manager 3.3.1 Managing QoS (Quality of Service) Bandwidth Quality of Service (QoS) allows you to set the bandwidth priority and manage network traffic. To set up bandwidth priority: 1. From the navigation panel, go to General > Traffic Manager > QoS tab. 2. Click ON to enable QoS. Fill in the upload and download bandwidth fields. NOTE: Get the bandwidth information from your ISP. 3. Click Apply. NOTE: The User Specify Rule List is for advanced settings.
4. On the user-defined QoS rules page, there are four default online service types – web surf, HTTPS and file transfers. Select your preferred service, fill in the Source IP or MAC, Destination Port, Protocol, Transferred and Priority, then click Apply. The information will be configured in the QoS rules screen. NOTES • To fill in the source IP or MAC, you can: a) Enter a specific IP address, such as "192.168.122.1". b) Enter IP addresses within one subnet or within the same IP pool, such as “192.168.
5. On the User-defined Priorities page, you can prioritize the network applications or devices into five levels from the userdefined QoS rules’ dropdown list. Based on priority level, you can use the following methods to send data packets: • Change the order of upstream network packets that are sent to the Internet. • Under Upload Bandwidth table, set Minimum Reserved Bandwidth and Maximum Bandwidth Limit for multiple network applications with different priority levels.
3.3.2 Monitoring Traffic The traffic monitor function allows you to access the bandwidth usage and speed of your Internet, wired, and wireless networks. It allows you to monitor network traffic even on a daily basis. NOTE: Packets from the Internet are evenly transmitted to the wired and wireless devices.
3.4 Setting up Parental Control Parental Control allows you to control the Internet access time. Users can set the time limit for a client’s network usage. To use the parental control function: 1. From the navigation panel, go to General > Parental control. 2. Click ON to enable Parental Control. 3. Select the client whose network usage you want to control. You may also key in the client’s MAC address in the Client MAC Address column.
4 Configuring the Advanced Settings 4.1 Wireless 4.1.1 General The General tab allows you to configure the basic wireless settings. To configure the basic wireless settings: 1. From the navigation panel, go to Advanced Settings > Wireless > General tab. 2. Assign a unique name containing up to 32 characters for your SSID (Service Set Identifier) or network name to identify your wireless network. Wi-Fi devices can identify and connect to the wireless network via your assigned SSID.
3. In the Hide SSID field, select Yes to prevent wireless devices from detecting your SSID. When this function is enabled, you would need to enter the SSID manually on the wireless device to access the wireless network. 4. Select any of these wireless mode options to determine the types of wireless devices that can connect to your wireless router: • Auto: Select Auto to allow 802.11n, 802.11g, and 802.11b devices to connect to the wireless router. • Legacy: Select Legacy to allow 802.
• WPA/WPA2 Personal/WPA Auto-Personal: This option provides strong security. You can use either WPA (with TKIP) or WPA2 (with AES). If you select this option, you must use TKIP + AES encryption and enter the WPA passphrase (network key). • WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option provides very strong security. It is with integrated EAP server or an external RADIUS back-end authentication server. • Radius with 802.
4.1.2 WPS WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can configure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS. To enable WPS on your wireless network: 1. From the navigation panel, go to Advanced Settings > Wireless > WPS tab. 2. In the Enable WPS field, move the slider to ON.
NOTE: WPS supports authentication using Open System, WPA-Personal, and WPA2-Personal. WPS does not support a wireless network that uses a Shared Key, WPA-Enterprise, WPA2-Enterprise, and RADIUS encryption method. 3. In the WPS Method field, select Push Button or Client PIN code. If you select Push Button, go to step 4. If you select Client PIN code, go to step 5. 4. To set up WPS using the router’s WPS button, follow these steps: a.
4.1.3 WDS WDS (Wireless Distribution System) allows your ASUS wireless router to connect to another wireless access point exclusively, preventing other wireless devices or stations to access your ASUS wireless router. It can also be considered as a wireless repeater where your ASUS wireless router communicates with another access point and other wireless devices. To set up the wireless bridge: 1. From the navigation panel, go to Advanced Settings > Wireless > WDS tab. 2.
• HYBRID: Enables the Wireless Bridge feature and allows other wireless devices/stations to connect to the router. NOTE: In Hybrid mode, wireless devices connected to the ASUS wireless router will only receive half the connection speed of the Access Point. 3. In the Connect to APs in list field, click Yes if you want to connect to an Access Point listed in the Remote AP List. 4. The router is set to Auto by default to let the router select the channel with the least amount of interference automatically.
4.1.4 Wireless MAC Filter Wireless MAC filter provides control over packets transmitted to a specified MAC (Media Access Control) address on your wireless network. To set up the Wireless MAC filter: 1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter tab. 2. In the MAC Filter Mode dropdown list, select either Accept or Reject. • Select Accept to allow devices in the MAC filter list to access to the wireless network.
4.1.5 RADIUS Setting RADIUS (Remote Authentication Dial In User Service) Setting provides an extra layer of security when you choose WPAEnterprise, WPA2-Enterprise, or Radius with 802.1x as your Authentication Mode. To set up wireless RADIUS settings: 1. Ensure that the wireless router’s authentication mode is set to WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x. NOTE: Please refer to section 4.1.1 General section for configuring your wireless router’s Authentication Mode. 2.
4.1.6 Professional The Professional screen provides advanced configuration options. NOTE: We recommend that you use the default values on this page. In the Professional Settings screen, you can configure the following: • Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking. • Date to Enable Radio (weekdays): You can specify which days of the week wireless networking is enabled.
• Date to Enable Radio (weekend): You can specify which days of the weekend wireless networking is enabled. • Time of Day to Enable Radio: You can specify a time range when wireless networking is enabled during the weekend. • Set AP isolated: The Set AP isolated item prevents wireless devices on your network from communicating with each other. This feature is useful if many guests frequently join or leave your network. Select Yes to enable this feature or select No to disable.
• Enable WMM APSD: Enable WMM APSD (Wi-Fi Multimedia Automatic Power Save Delivery) to improve power management between wireless devices. Select Disable to switch off WMM APSD. 4.2 LAN 4.2.1 LAN IP The LAN IP screen allows you to modify the LAN IP settings of your wireless router. NOTE: Any changes to the LAN IP address will be reflected on your DHCP settings.
To modify the LAN IP settings: 1. From the navigation panel, go to Advanced Settings > LAN > LAN IP tab. 2. Modify the IP address and Subnet Mask. 3. When done, click Apply. 4.2.2 DHCP Server Your wireless router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network. To configure the DHCP server: 1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server tab. 2.
3. In the Domain Name text box, enter a domain name for the wireless router. 4. In the IP Pool Starting Address field, key in the starting IP address. 5. In the IP Pool Ending Address field, key in the ending IP address. 6. In the Lease Time field, specify in seconds when an assigned IP address will expire. Once it reaches this time limit, the DHCP server will then assign a new IP address. NOTES: • We recommend that you use an IP address format of 192.168.1.
4.2.3 Route If your network makes use of more than one wireless router, you can configure a routing table to share the same Internet service. NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To configure the LAN Routing table: 1. From the navigation panel, go to Advanced Settings > LAN > Route tab. 2. On the Enable static routes field, choose Yes. 3.
4.2.4 IPTV The wireless router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the configuration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specific information regarding your service.
4.3 WAN 4.3.1 Internet Connection The Internet Connection screen allows you to configure the settings of various WAN connection types. To configure the WAN connection settings: 1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab. 2. Configure the following settings below. When done, click Apply. • WAN Connection Type: Choose your Internet Service Provider type. The choices are Automatic IP, PPPoE, PPTP, L2TP or fixed IP.
• Enable NAT: NAT (Network Address Translation) is a system where one public IP (WAN IP) is used to provide Internet access to network clients with a private IP address in a LAN. The private IP address of each network client is saved in a NAT table and is used to route incoming data packets.
• MAC Address: MAC (Media Access Control) address is a unique identifier for your networking device. Some ISPs monitor the MAC address of networking devices that connect to their service and reject any unrecognized device that attempt to connect. To avoid connection issues due to an unregistered MAC address, you can: • Contact your ISP and update the MAC address associated with your ISP service.
4.3.2 Port Trigger Port range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specified port. Port triggering is used in the following scenarios: • More than one local client needs port forwarding for the same application at a different time. • An application requires specific incoming ports that are different from the outgoing ports. To set up Port Trigger: 1.
• Trigger Port: Specify a trigger port to open the incoming port. • Protocol: Select the protocol, TCP, or UDP. • Incoming Port: Specify an incoming port to receive inbound data from the Internet. • Protocol: Select the protocol, TCP, or UDP. NOTES: • When connecting to an IRC server, a client PC makes an outgoing connection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port.
4.3.3 Virtual Server/Port Forwarding Port forwarding is a method to direct network traffic from the Internet to a specific port or a specific range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specific services provided by a PC in your network.
2. Configure the following settings below. When done, click Apply. • Enable Port Forwarding: Choose Yes to enable Port Forwarding. • Famous Server List: Determine which type of service you want to access. • Famous Game List: This item lists ports required for popular online games to work correctly. • Service Name: Enter a service name. • Port Range: If you want to specify a Port Range for clients on the same network, enter the Service Name, the Port Range (e.g.
• Local IP: Key in the client’s LAN IP address. NOTE: Use a static IP address for the local client to make port forwarding work properly. Refer to section 4.2 LAN for information. • Local Port: Enter a specific port to receive forwarded packets. Leave this field blank if you want the incoming packets to be redirected to the specified port range. • Protocol: Select the protocol. If you are unsure, select BOTH.
4.3.4 DMZ Virtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound traffic from the Internet is usually discarded and routed to a specific client only if port forwarding or a port trigger has been configured on the network. In a DMZ configuration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.
4.3.5 DDNS Setting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service. To set up DDNS: 1. From the navigation panel, go to Advanced Settings > WAN > DDNS tab. 2. Configure the following settings below. When done, click Apply. • Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address. • Server and Host Name: Choose ASUS DDNS or other DDNS.
NOTES: DDNS service will not work under these conditions: • When the wireless router is using a private WAN IP address (192.168. x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text. • The router may be on a network that uses multiple NAT tables. 4.3.6 NAT Passthrough NAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients. PPTP Passthrough, L2TP Passthrough, IPsec Passthrough and RTSP Passthrough are enabled by default.
4.4 IPv6 This wireless router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6: 1. From the navigation panel, go to Advanced Settings > IPv6. 2. Select your Connection Type. The configuration options vary depending on your selected connection type. 3. Enter your IPv6 LAN and DNS settings. 4. Click Apply.
4.5 VPN Server VPN (Virtual Private Network) provides a secure communication to a remote computer or remote network using a public network such as the Internet. NOTE: Before setting up a VPN connection, you would need the IP address or domain name of the VPN server you are trying to access. To set up access to a VPN server: 1. From the navigation panel, go to Advanced Settings > VPN Server. 2. On the Enable VPN Server field, select ON. 3. On the Network Place (Samba) Support field, select Yes. 4.
4.6 Firewall The wireless router can serve as a hardware firewall for your network. NOTE: The Firewall feature is enabled by default. 4.6.1 General To set up basic Firewall settings: 1. From the navigation panel, go to Advanced Settings > Firewall > General tab. 2. On the Enable Firewall field, select Yes. 3. On the Enable DoS protection, select Yes to protect your network from DoS (Denial of Service) attacks though this may affect your router’s performance. 4.
To set up a URL filter: 1. From the navigation panel, go to Advanced Settings > Firewall > URL Filter tab. 2. On the Enable URL Filter field, select Enabled. 3. Enter a URL and click the button. 4. Click Apply. 4.6.3 Keyword filter Keyword filter blocks access to webpages containing specified keywords. To set up a keyword filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Keyword Filter tab. 2. On the Enable Keyword Filter field, select Enabled.
3. Enter a word or phrase and click the Add button. 4. Click Apply. NOTES: • The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.com, then the website will not be blocked (a DNS cache in the system stores previously visited websites). To resolve this issue, clear the DNS cache before setting up the Keyword Filter. • Web pages compressed using HTTP compression cannot be filtered. HTTPS pages also cannot be blocked using a keyword filter.
To set up a Network Service filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter tab. 2. On the Enable Network Services Filter field, select Yes. 3. Select the Filter table type. Black List blocks the specified network services. White List limits access to only the specified network services. 4. Specify the day and time when the filters will be active. 5. To specify a Network Service to filter, enter the Source IP, Destination IP, Port Range, and Protocol.
4.7 Administration 4.7.1 Operation Mode The Operation Mode page allows you to select the appropriate mode for your network. To set up the operating mode: 1. From the navigation panel, go to Advanced Settings > Administration > Operation Mode tab. 2. Select any of these operation modes: • Wireless router mode (default): In wireless router mode, the wireless router connects to the Internet and provides Internet access to available devices on its own local network.
4.7.2 System The System page allows you to configure your wireless router settings. To set up the System settings: 1. From the navigation panel, go to Advanced Settings > Administration > System tab. 2. You can configure the following settings: • Change router login password: You can change the password and login name for the wireless router by entering a new name and password. • WPS button behavior: The physical WPS button on the wireless router can be used to activate WPS or toggle Radio.
4.7.3 Firmware Upgrade NOTE: Download the latest firmware from the ASUS website at http://www.asus.com To upgrade the firmware: 1. From the navigation panel, go to Advanced Settings > Administration > Firmware Upgrade tab. 2. In the New Firmware File field, click Browse to locate the downloaded file. 3. Click Upload. NOTES: • When the upgrade process is complete, wait for some time for the system to reboot.
4.8 System Log System Log contains your recorded network activities. NOTE: System log resets when the router is rebooted or powered off. To view your system log: 1. From the navigation panel, go to Advanced Settings > System Log. 2.
5 Utilities NOTES: • Download and install the wireless router's utilities from the ASUS website: • Device Discovery v1.4.7.1 at http://dlcdnet.asus.com/pub/ASUS/ LiveUpdate/Release/Wireless/Discovery.zip • Firmware Restoration v1.9.0.4 at http://dlcdnet.asus.com/pub/ ASUS/LiveUpdate/Release/Wireless/Rescue.zip • The utilities are not supported on MAC OS. 5.
5.2 Firmware Restoration Firmware Restoration is used on an ASUS Wireless Router that failed during its firmware upgrading process. It uploads the firmware that you specify. The process takes about three to four minutes. IMPORTANT: Launch the rescue mode on the router before using the Firmware Restoration utility. NOTE: This feature is not supported on MAC OS. To launch the rescue mode and use the Firmware Restoration utility: 1. Unplug the wireless router from the power source. 2.
3. Set a static IP on your computer and use the following to set up your TCP/IP settings: IP address: 192.168.1.x Subnet mask: 255.255.255.0 4. From your computer’s desktop, click Start > All Programs > ASUS Utility RT-N12+ Wireless Router > Firmware Restoration. 5. Specify a firmware file, then click Upload. NOTE: This is not a firmware upgrade utility and cannot be used on a working ASUS Wireless Router. Normal firmware upgrades must be done through the web interface.
6 Troubleshooting This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support. 6.1 Basic Troubleshooting If you are having problems with your router, try these basic steps in this section before looking for further solutions. Upgrade Firmware to the latest version. 1. Launch the Web GUI.
Restart your network in the following sequence: 1. Turn off the modem. 2. Unplug the modem. 3. Turn off the router and computers. 4. Plug in the modem. 5. Turn on the modem and then wait for 2 minutes. 6. Turn on the router and then wait for 2 minutes. 7. Turn on computers. Check if your Ethernet cables are plugged properly. • When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on.
• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
6.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser • If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section. • Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information. • Delete the cookies and files in your web browser. For Internet Explorer 8, follow these steps: 1.
The client cannot establish a wireless connection with the router. • Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router. • DHCP server has been disabled: 1. Launch the web GUI. Go to General > Network Map> Clients and search for the device that you want to connect to the router. 2.
• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.
Internet is not accessible. • Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. • If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. • The device has been blocked via the Parental Control function.
• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address. • Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly. You forgot the SSID (network name) or network password • Setup a new SSID and encryption key via a wired connection (Ethernet cable).
Firmware upgrade failed. Launch the rescue mode and run the Firmware Restoration utility. Refer to section 5.2 Firmware Restoration on how to use the Firmware Restoration utility.
Cannot access Web GUI Before configuring your wireless router, do the steps described in this section for your host computer and network clients. A. Disable the proxy server, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab > LAN settings. 3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN. 4. Click OK when done.
MAC OS 1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings... 2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP). 3. Cllick Apply Now when done. NOTE: Refer to your browser's help feature for details on disabling the proxy server. B. Set the TCP/IP settings to automatically obtain an IP address. Windows® 7 1. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections. 2.
3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done. MAC OS 1. Click the Apple icon located on the top left of your screen. 2. Click System Preferences > Network > Configure... 3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list. 4. Cllick Apply Now when done.
C. Disable the dial-up connection, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab. 3. Tick Never dial a connection. 4. Click OK when done. NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
Appendices Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus. com/english/Takeback.htm for the detailed recycling information in different regions.
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Safety Information To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna. Declaration of Conformity for R&TTE directive 1999/5/EC Essential requirements – Article 3 Protection requirements for health and safety – Article 3.1a Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient.
Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radio Frequency (RF) Exposure Information The radiated output power of the ASUS Wireless Device is below the Industry Canada (IC) radio frequency exposure limits.
canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent a ecter son fonctionnement. NCC 警語 經型式認證合格之低功率射頻電機，非經許可，公司、商號或 使用者均不得擅自變更頻率、加大功率或變更原設計之特性及 功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通 信；經發現有干擾現象時，應立即停用，並改善至無干擾時方 得繼續使用。前項合法通信，指依電信法規定作業之無線電通 信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電 波輻射性電機設備之干擾。 電池波曝露量 MPE 標準值 1mWcm2，送測產品實測值 為：0.
59 Temple Place, Suite 330, Boston, MA 02111-1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does. 1.
the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modified work as a whole.
cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code.
Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions.
on consistent application of that system; it is up to the author/ donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8.
NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.
For Turkey only Authorised distributors in Turkey: BOGAZICI BIL GISAYAR SAN. VE TIC. A.S. Tel. No.: +90 212 3311000 Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL CIZGI Elektronik San. Tic. Ltd. Sti. Tel. No.: +90 212 3567070 Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S. Tel. No.: +90 216 5288888 Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL AEEE Yönetmeliğine Uygundur.
ASUS Contact information ASUSTeK COMPUTER INC. (Asia Pacific) Address Website 15 Li-Te Road, Peitou, Taipei, Taiwan 11259 www.asus.com.tw Technical Support Telephone Support Fax Online support +886228943447 +886228907698 support.asus.com ASUS COMPUTER INTERNATIONAL (America) Address Telephone Fax Website Online support 800 Corporate Way, Fremont, CA 94539, USA +15107393777 +15106084555 usa.asus.com support.asus.
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