User Guide DSL-N16 300Mbps Wi-Fi VDSL/ADSL Modem Router
E10544 First Edition July 2015 Copyright © 2015 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Table of contents 1 1.1 1.2 1.3 1.4 1.5 1.6 Getting to know your xDSL modem router Welcome!.........................................................................................6 Package contents..........................................................................6 Your xDSL modem router...........................................................7 Positioning your xDSL modem router...................................9 Setup Requirements.................................................................
Table of contents 4 4.1 Configuring the Advanced Settings Wireless.......................................................................................... 31 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 4.1.6 4.2 LAN.................................................................................................. 42 4.2.1 4.2.2 4.2.3 4.2.4 4.3 LAN IP.........................................................................................42 DHCP Server.................................................................
Table of contents 4.7.4 DSL Setting...............................................................................65 4.7.5 Feedback...................................................................................68 4.8 5 5.1 5.2 System Log................................................................................... 69 Troubleshooting Basic Troubleshooting.............................................................. 70 Frequently Asked Questions (FAQs) ...................................
1 Getting to know your xDSL modem router 1.1 Welcome! Thank you for purchasing an ASUS DSL-N16 Wireless VDSL/ADSL Modem Router! The ultra-thin and stylish DSL-N16 features 2.4GHz with speed up to 300Mbit/s; operates as a router on an ADSL or VDSL line; SMB server, UPnP AV server, and FTP server for 24/7 file sharing; and capability to handle 300,000 sessions. These features make this xDSL modem router a good choice for complete home networking. 1.
1.3 Your xDSL modem router DSL-N16 300Mbps Wi-Fi VDSL/ADSL Modem Router Power LED Off: No power. On: Device is ready. Flashing slow: Rescue mode Flashing quick: WPS is processing. DSL LED Off: No DSL link or unable to establish DSL link. On: DSL link is established. Flashing: DSL is attempting to connect to a DSLAM. Internet LED Off: No power or no Internet connection. On: Internet connection is established. LAN 1~4 LED Off: No power or no physical connection.
Reset button This button resets or restores the system to its factory default settings. WPS and Wi-Fi on/off button This button launches the WPS Wizard or turns the Wi-Fi on/off. LAN 1 ~ 4 ports Connect network cables into these ports to establish LAN connection. RJ-11 port Use an RJ-11 cable to connect your xDSL modem router to a splitter or a telephone outlet. NOTES: • Use only the adapter that came with your package. Using other adapters may damage the device.
1.4 Positioning your xDSL modem router For the best wireless signal transmission between the xDSL modem router and the network devices connected to it, ensure that you: • • • • Place the xDSL modem router in a centralized area for a maximum wireless coverage for the network devices. Keep the device away from metal obstructions and away from direct sunlight. To prevent signal interference or loss, keep the device away from 802.11g or 20MHz only Wi-Fi devices, 2.
1.5 Setup Requirements To set up your wireless network, you need a computer that meets the following system requirements: • Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000BaseTX) • IEEE 802.11b/g/n wireless capability • An installed TCP/IP service • Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome NOTES: • If your computer does not have built-in wireless capabilities, you may install an IEEE 802.11b/g/n WLAN adapter to your computer to connect to the network.
1.6.1 Wired connection NOTE: You can use either a straight-through cable or a crossover cable for wired connection. DSL-N16 1 Power Wall Power Outlet LAN DSL 3 Laptop 2 Line Wall telephone outlet Splitter Phone To set up your xDSL modem router via wired connection: 1. Insert your xDSL modem router’s power adapter to the DC-IN port and plug it to a power outlet. 2.
1.6.2 Wireless connection DSL-N16 1 Power Wall Power Outlet DSL Tablet Laptop Printer 2 Line Wall telephone outlet Smart phone Splitter Phone To set up your xDSL modem router via wireless connection: 1. Insert your xDSL modem router’s power adapter to the DC-IN port and plug it to a power outlet. 2. Connect one end of the RJ-11 cable to the DSL port of your xDSL modem router, and connect the other end to the DSL port of your splitter. 3.
2 Getting started 2.1 Logging into the Web GUI Your ASUS Wireless xDSL Modem Router comes with an intuitive web graphical user interface (GUI) that allows you to easily configure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome. NOTE: The features may vary with different firmware versions. To log into the web GUI: 1. On your web browser, manually key in the xDSL modem router’s default IP address: 192.168.1.1 2.
2.2 Quick Internet Setup (QIS) Wizard with Auto-detection The Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection. NOTE: When setting the Internet connection for the first time, press the Reset button on your xDSL modem router to reset it to its factory default settings. To use QIS with auto-detection: 1. Log into the Web GUI. The QIS page launches automatically.
2. Your xDSL modem router automatically configures the DSL Annex mode, Internet connection type, and VPI/VCI value and encapsulation modes. Key in the Internet account information from your Internet Service Provider (ISP). IMPORTANT! Obtain the necessary information from your ISP to configure the Internet connection. NOTES: • The auto-detection of your ISP connection type takes place when you configure your xDSL modem router for the first time or when your device is reset to its default settings.
3. If QIS failed to detect your Internet connection type, follow the steps below to manually configure your connection settings: a) Select the Annex mode that your DSL service uses. NOTES: 16 • Annex A or Annex B mode has multiple modes: Annex A/I/J/L/M or Annex B/J. If your ISP DSLAM offers both Annex A and Annex M mode, QIS automatically set the Annex mode to Annex A/I/J/L/M mode and completes the DSL line setting.
b) Select your Country and Internet Service Provider (ISP). c) Assign the wireless network name (SSID) and security key for your wireless connection. Click Apply when done.
d) A summary page appears to show the current settings for your network. Click Next to save your network settings and go to the Network Map page. 2.3 Connecting to your wireless network After setting up your xDSL modem router via QIS, you can connect your computer or other smart devices to your wireless network. To connect to your network: 1. On your computer, click the network icon in the notification area to display the available wireless networks. 2.
NOTES: • Refer to the next chapters for more details on configuring your wireless network's settings. • Refer to your device's user manual for more details on connecting it to your wireless network. 3 Configuring the General settings 3.1 Using the Network Map Network Map allows you to configure your network’s security settings, manage your network clients, and monitor your USB device.
3.1.1 Setting up the wireless security settings To protect your wireless network from unauthorized access, you need to configure its security settings. To set up the wireless security settings: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen and under System status, you can configure the wireless security settings such as SSID, security level, and encryption settings. 2.4GHz security settings 3.
IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection. 5. Key in your WPA-PSK key (security passkey). 6. Click Apply when done. 3.1.2 Managing your network clients To manage your network clients: 1. From the navigation panel, go to General > Network Map tab. 2.
3.2 Creating a Guest Network The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network. NOTE: ASUS DSL-N16 supports up to four SSIDs (including the main SSID). To create a guest network: 1. From the navigation panel, go to General > Guest Network. 2. Click Enable. 3. To configure additional options, click the network name (SSID) that you want to modify.
4. Assign a wireless name for your temporary network on the Network Name (SSID) field. 5. Select an Authentication Method. 6. Specify the Access time or choose Limitless. 7. Select Disable or Enable on the Access Intranet item. 8. When done, click Apply. 3.3 Using the Traffic Manager 3.3.1 Managing QoS (Quality of Service) Bandwidth Quality of Service (QoS) allows you to set the bandwidth priority and manage network traffic. To set up bandwidth priority: 1.
2. Click ON to enable QoS. Fill in the upload and download bandwidth fields. NOTE: Get the bandwidth information from your ISP. 3. Click Save. NOTE: The User Specify Rule List is for advanced settings. If you want to prioritize specific network applications and network services, select User-defined QoS rules or User-defined Priority from the drop-down list on the upper-right corner. 4. On the user-defined QoS rules page, there are four default online service types – web surf, HTTPS and file transfers.
NOTES: • For source or destination port range, you can either: a) Enter a specific port, such as “95”. b) Enter ports within a range, such as “103:315”, “>100”, or “<65535”. • The Transferred column contains information about the upstream and downstream traffic (outgoing and incoming network traffic) for one section. In this column, you can set the network traffic limit (in KB) for a specific service to generate specific priorities for the service assigned to a specific port.
NOTES: • Low-priority packets are disregarded to ensure the transmission of high-priority packets. • Under Download Bandwidth table, set Maximum Bandwidth Limit for multiple network applications in corresponding order. The higher priority upstream packet will cause the higher priority downstream packet. • If there are no packets being sent from high-priority applications, the full transmission rate of the Internet connection is available for lowpriority packets. 6. Set the highest priority packet.
3.3.2 Monitoring Traffic The traffic monitor function allows you to access the bandwidth usage and speed of your Internet, wired, and wireless networks. It allows you to monitor network traffic even on a daily basis. NOTE: Packets from the Internet are evenly transmitted to the wired and wireless devices.
3.3.3 Spectrum DSL Spectrum provide information on the connection quality. The graph to signal-to-noise ratio shows the classic SNR (Signal-toNoise Ratio), which can be useful in identifying the stability of the DSL connection. Transmission/Reception graph shows how many bits per carrier are transmitted/received.
3.4 Setting up Parental Control Parental Control allows you to control the Internet access time. Users can set the time limit for a client’s network usage. To use the parental control function: 1. From the navigation panel, go to General > Parental control. 2. Click Enable to activate Parental Control.
3. Select the client whose network usage you want to control. You may also key in the client’s MAC address in the Client MAC Address column. NOTE: Ensure that the client name does not contain special characters or spaces as this may cause the router to function abnormally. 4. Click 30 or to add or delete the client’s profile.
4 Configuring the Advanced Settings 4.1 Wireless 4.1.1 General The General tab allows you to configure the basic wireless settings. To configure the basic wireless settings: 1. From the navigation panel, go to Advanced Settings > Wireless > General tab. 2. Assign a unique name containing up to 32 characters for your SSID (Service Set Identifier) or network name to identify your wireless network. Wi-Fi devices can identify and connect to the wireless network via your assigned SSID.
3. In the Hide SSID field, select Yes to prevent wireless devices from detecting your SSID. When this function is enabled, you would need to enter the SSID manually on the wireless device to access the wireless network. 4. Select any of these wireless mode options to determine the types of wireless devices that can connect to your xDSL modem router: • Auto: Select Auto to allow 802.11AC, 802.11n, 802.11g, and 802.11b devices to connect to the xDSL modem router. • Legacy: Select Legacy to allow 802.
• WPA/WPA2 Enterprise/WPA Auto-Enterprise: This option provides very strong security. It is with integrated EAP server or an external RADIUS back-end authentication server. NOTE: Your xDSL modem router supports the maximum transmission rate of 54Mbps when the Wireless Mode is set to Auto and encryption method is WEP or TKIP. 9.
4.1.2 WPS WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can configure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS. To enable WPS on your wireless network: 1. From the navigation panel, go to Advanced Settings > Wireless > WPS tab. 2. In the Enable WPS field, move the slider to ON. Note: WPS supports authentication using Open System, WPA-Personal, and WPA2-Personal.
4. To set up WPS using the router’s WPS button, follow these steps: a. Click Start or press the WPS button found at the rear of the xDSL modem router. b. Press the WPS button on your wireless device. This is normally identified by the WPS logo. NOTE: Check your wireless device or its user manual for the location of the WPS button. c. The xDSL modem router will scan for any available WPS devices. If the xDSL modem router does not find any WPS devices, it will switch to standby mode. 5.
4.1.3 Bridge Bridge or WDS (Wireless Distribution System) allows your ASUS Wireless xDSL Modem Router to connect to another wireless access point exclusively, preventing other wireless devices or stations to access your ASUS xDSL modem router. It can also be considered as a wireless repeater where your ASUS Wireless xDSL Modem Router communicates with another access point and other wireless devices. To set up the wireless bridge: 1.
• Hybrid: Enables the Wireless Bridge feature and allows other wireless devices/stations to connect to the router. NOTE: In Hybrid mode, wireless devices connected to the ASUS Wireless xDSL Modem Router will only receive half the connection speed of the Access Point. 4. In the Connect to APs in list field, click Apply if you want to connect to an Access Point listed in the Remote AP List. 5.
4.1.4 Wireless MAC Filter Wireless MAC filter provides control over packets transmitted to a specified MAC (Media Access Control) address on your wireless network. To set up the Wireless MAC filter: 1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter tab. 2. Enable the Mac Filter Mode, then in the MAC Filter Mode dropdown list, select either Accept or Reject. • Select Accept to allow devices in the MAC filter list to access to the wireless network.
4.1.5 RADIUS Setting RADIUS (Remote Authentication Dial In User Service) Setting provides an extra layer of security when you choose WPAEnterprise, WPA2-Enterprise, or Radius with 802.1x as your Authentication Mode. To set up wireless RADIUS settings: 1. Ensure that the xDSL modem router’s authentication mode is set to WPA-Enterprise, WPA2-Enterprise, or Radius with 802.1x. NOTE: Please refer to section 4.1.1 General section for configuring your xDSL modem router’s Authentication Mode. 2.
4.1.6 Professional The Professional screen provides advanced configuration options. NOTE: We recommend that you use the default values on this page. In the Professional Settings screen, you can configure the following: • Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking. • Date to Enable Radio (weekdays): You can specify which days of the week wireless networking is enabled.
• Set AP isolated: The Set AP isolated item prevents wireless devices on your network from communicating with each other. This feature is useful if many guests frequently join or leave your network. Select Yes to enable this feature or select No to disable. • Enable IGMP Snooping: Select Enable as the default value to help improve the speed of transmission. • Multicast rate (Mbps): Select the multicast transmission rate or click Disable to switch off simultaneous single transmission.
• TX Power adjustment: TX Power adjustment refers to the milliWatts (mW) needed to power the radio signal output of the xDSL modem router. Enter a value between 0 to 100. NOTE: Increasing the TX Power adjustment values may affect the stability of the wireless network. 4.2 LAN 4.2.1 LAN IP The LAN IP screen allows you to modify the LAN IP settings of your xDSL modem router. NOTE: Any changes to the LAN IP address will be reflected on your DHCP settings. To modify the LAN IP settings: 1.
4.2.2 DHCP Server Your xDSL modem router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network. To configure the DHCP server: 1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server tab. 2. In the Enable the DHCP Server field, tick Yes. 3. In the IP Pool Starting Address field, key in the starting IP address. 4. In the IP Pool Ending Address field, key in the ending IP address. 5.
NOTES: • We recommend that you use an IP address format of 192.168.1.xxx (where xxx can be any number between 2 and 254) when specifying an IP address range. • An IP Pool Starting Address should not be greater than the IP Pool Ending Address. 6. In the DNS and Server Settings section, key in your DNS Server and WINS Server IP address if needed. 7. Your xDSL modem router can also manually assign IP addresses to devices on the network.
4.2.3 Route If your network makes use of more than one xDSL modem router, you can configure a routing table to share the same Internet service. NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To configure the LAN Routing table: 1. From the navigation panel, go to Advanced Settings > LAN > Route tab. 2. On the Enable static routes field, choose Yes. 3.
4.2.4 IPTV The xDSL modem router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the configuration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specific information regarding your service.
4.3 WAN 4.3.1 Internet Connection The Internet Connection screen allows you to configure the settings of various WAN connection types. To configure the WAN connection settings: 1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab. 2. Configure the following settings below. When done, click Save. • WAN Transfer Mode • Choose your Internet Service Provider type. The choices are VDSL WAN (PTM), ADSL WAN (ATM), Ethernet WAN.
• Enable?: Select Yes to enable the Internet access. Select No to disable the Internet access. • Basic Config • IP version: Select your IP version type. The choices are IPv4, IPv4/IPv6, and IPv6. • WAN Connection Type: Select the correct connection type based on your ISP service type. The choices are Automatic IP, Static IP, and PPPoE.
• Special Requirement from ISP • Host Name: This field allows you to provide a host name for your router. It is usually a special requirement from your ISP. If your ISP assigned a host name to your computer, enter the host name here. • MAC Address: MAC (Media Access Control) address is a unique identifier for your networking device. Some ISPs monitor the MAC address of networking devices that connect to their service and reject any unrecognized device that attempt to connect.
4.3.3 Port Trigger Port range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specified port. Port triggering is used in the following scenarios: • More than one local client needs port forwarding for the same application at a different time. • An application requires specific incoming ports that are different from the outgoing ports. To set up Port Trigger: 1.
• Trigger Port: Specify a trigger port to open the incoming port. • Protocol: Select the protocol, TCP, or UDP. • Incoming Port: Specify an incoming port to receive inbound data from the Internet. • Protocol: Select the protocol, TCP, or UDP. NOTES: • When connecting to an IRC server, a client PC makes an outgoing connection using the trigger port range 66660-7000. The IRC server responds by verifying the username and creating a new connection to the client PC using an incoming port.
4.3.4 Virtual Server/Port Forwarding Port forwarding is a method to direct network traffic from the Internet to a specific port or a specific range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specific services provided by a PC in your network.
2. Configure the following settings below. When done, click Apply. • Enable Port Forwarding: Choose Yes to enable Port Forwarding. • Famous Server List: Determine which type of service you want to access. • Famous Game List: This item lists ports required for popular online games to work correctly. • FTP Server Port: Avoid assigning the port range 20:21 for your FTP server as this would conflict with the router’s native FTP server assignment. • Service Name: Enter a service name.
• Local IP: Key in the client’s LAN IP address. NOTE: Use a static IP address for the local client to make port forwarding work properly. Refer to section 4.2 LAN for information. • Local Port: Enter a specific port to receive forwarded packets. Leave this field blank if you want the incoming packets to be redirected to the specified port range. • Protocol: Select the protocol. If you are unsure, select BOTH.
4.3.5 DMZ Virtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound traffic from the Internet is usually discarded and routed to a specific client only if port forwarding or a port trigger has been configured on the network. In a DMZ configuration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.
4.3.6 DDNS Setting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service. To set up DDNS: 1. From the navigation panel, go to Advanced Settings > WAN > DDNS tab. 2. Configure the following settings below. When done, click Apply. • Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address. • Server and Host Name: Choose ASUS DDNS or other DDNS.
NOTES: DDNS service will not work under these conditions: • When the xDSL modem router is using a private WAN IP address (192.168.x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text. • The router may be on a network that uses multiple NAT tables. 4.3.7 NAT Passthrough NAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients. PPTP Passthrough, L2TP Passthrough, IPsec Passthrough, RTSP Passthrough, H.
4.4 IPv6 This xDSL modem router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6: 1. From the navigation panel, go to Advanced Settings > IPv6. 2. Select your Connection Type. The configuration options vary depending on your selected connection type. 3. Enter your IPv6 LAN and DNS settings. 4. Click Apply.
4.5 VPN Server VPN (Virtual Private Network) provides a secure communication to a remote computer or remote network using a public network such as the Internet. NOTE: Before setting up a VPN connection, you would need the IP address or domain name of the VPN server you are trying to access. To set up access to a VPN server: 1. From the navigation panel, go to Advanced Settings > VPN Server. 2. On the Enable VPN Server field, select Yes. 3. On the Network Place (Samba) Support field, select Yes. 4.
4.6 Firewall The xDSL modem router can serve as a hardware firewall for your network. NOTE: The Firewall feature is enabled by default. 4.6.1 General To set up basic Firewall settings: 1. From the navigation panel, go to Advanced Settings > Firewall > General tab. 2. On the Enable Firewall field, select Yes. 3. On the Enable DoS protection, select Yes to protect your network from DoS (Denial of Service) attacks though this may affect your router’s performance. 4.
To set up a URL filter: 1. From the navigation panel, go to Advanced Settings > Firewall > URL Filter tab. 2. On the Enable URL Filter field, select Enabled. 3. Enter a URL and click the button. 4. Click Apply. 4.6.3 Network Services Filter The Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specific web services such as Telnet or FTP.
To set up a Network Service filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter tab. 2. On the Enable Network Services Filter field, select Yes. 3. Select the Filter table type. Black List blocks the specified network services. White List limits access to only the specified network services. 4. Specify the day and time when the filters will be active. 5. To specify a Network Service to filter, enter the Source IP, Destination IP, Port Range, and Protocol.
4.7 Administration 4.7.1 System The System page allows you to configure your xDSL modem router settings. To set up the System settings: 1. From the navigation panel, go to Advanced Settings > Administration > System tab. 2. You can configure the following settings: • Change router login password: You can change the password and login name for the xDSL modem router by entering a new name and password. • WPS button behavior: The physical WPS button on the xDSL modem router can be used to activate WPS.
4.7.2 Firmware Upgrade NOTE: Download the latest firmware from the ASUS website at http://www.asus.com To upgrade the firmware: 1. From the navigation panel, go to Advanced Settings > Administration > Firmware Upgrade tab. 2. In the New Firmware File field, click Browse to locate the downloaded file. 3. Click Upload. NOTES: • When the upgrade process is complete, wait for some time for the system to reboot.
• To restore from a saved system settings file, click Browse to locate your file, then click Upload. NOTE: If issues occur, upload the latest firmware version and configure new settings. Do not restore the router to its default settings. 4.7.4 DSL Setting This page allows you to configure your DSL settings. IMPORTANT! Please contact your ISP to obtain your DSL settings before doing any changes. You can configure the following settings: • DSL Modulation: This device supports VDSL2, ADSL2+, ADSL2, G.
• Annex Mode: This device supports different DSL Variant (Annex) – Annex A, Annex I, Annex A/L, Annex M, A/J/J/L/M (multiple-mode), Annex B, Annex B/J (multiple-mode). Contact your ISP to find out the DSL variant (annex) that is used on your DSL line. • Dynamic Line Adjustment (ADSL): This function allows the system to monitor and maintain the stability of the ADSL line. This function is enabled by default, and the system adopts corresponding changes based on the current ADSL line condition.
• Tx Power Control (VDSL): It allows you to configure the Tx Power for VDSL to improve the downstream speed. A low Tx Power value increases the downstream speed but affects the upstream speed, and vice versa. • Rx AGC GAIN Adjustment (VDSL): Allows you to configure Rx AGC GAIN (Auto Gain Control) for your VDSL line. You can set this item to any of these modes: • Stable: Select this mode to get a stable VDSL connection. • High Performance: Select this mode to improve the current downstream speed.
4.7.5 Feedback DSL feedback is used to diagnose problems and help to improve the user experience of ASUS xDSL modem router. Complete the form, and it will be send to ASUS Support Team.
4.8 System Log System Log contains your recorded network activities. NOTE: System log resets when the router is rebooted or powered off. To view your system log: 1. From the navigation panel, go to Advanced Settings > System Log. 2.
5 Troubleshooting This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support. 5.1 Basic Troubleshooting If you are having problems with your router, try these basic steps in this section before looking for further solutions. Upgrade Firmware to the latest version. 1. Launch the Web GUI.
Restart your network in the following sequence: 1. Turn off the modem. 2. Unplug the modem. 3. Turn off the router and computers. 4. Plug in the modem. 5. Turn on the modem and then wait for 2 minutes. 6. Turn on the router and then wait for 2 minutes. 7. Turn on computers. Check if your Ethernet cables are plugged properly. • When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on.
• 72 Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI, Network Map > Clients page, and hover the mouse pointer over your device in Client Status.
5.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser • • • If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section. Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information. Delete the cookies and files in your web browser. For Internet Explorer 8, follow these steps: 1.
The client cannot establish a wireless connection with the router. NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities. • • 74 Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router. DHCP server has been disabled: 1. Launch the web GUI.
• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.
Internet is not accessible. • • • 76 Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. The device has been blocked via the Parental Control function.
• • If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address. Check the status indicators on the ADSL modem and the xDSL modem router. If the WAN LED on the xDSL modem router is not ON, check if all cables are plugged properly. You forgot the SSID (network name) or network password • • Setup a new SSID and encryption key via a wired connection (Ethernet cable).
Firmware upgrade failed. Launch the rescue mode and run the Firmware Restoration utility. Refer to section 5.2 Firmware Restoration on how to use the Firmware Restoration utility.
Cannot access Web GUI Before configuring your xDSL modem router, do the steps described in this section for your host computer and network clients. A. Disable the proxy server, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab > LAN settings. 3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN. 4. Click OK when done.
MAC OS 1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings... 2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP). 3. Cllick Apply Now when done. NOTE: Refer to your browser's help feature for details on disabling the proxy server. B. Set the TCP/IP settings to automatically obtain an IP address. Windows® 7 1. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections. 2.
3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done. MAC OS 1. Click the Apple icon located on the top left of your screen. 2. Click System Preferences > Network > Configure... 3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list. 4. Cllick Apply Now when done.
C. Disable the dial-up connection, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab. 3. Tick Never dial a connection. 4. Click OK when done. NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
Appendices Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus. com/english/Takeback.htm for the detailed recycling information in different regions.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Safety Information To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna. Declaration of Conformity for R&TTE directive 1999/5/EC Essential requirements – Article 3 Protection requirements for health and safety – Article 3.1a Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient.
Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Radio Frequency (RF) Exposure Information The radiated output power of the ASUS Wireless Device is below the Industry Canada (IC) radio frequency exposure limits.
canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent a ecter son fonctionnement.
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does. 1.
the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modified work as a whole.
be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.
Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions.
range of software distributed through that system in reliance on consistent application of that system; it is up to the author/ donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8.
For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
For Turkey only Authorised distributors in Turkey: BOGAZICI BIL GISAYAR SAN. VE TIC. A.S. Tel. No.: +90 212 3311000 Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL CIZGI Elektronik San. Tic. Ltd. Sti. Tel. No.: +90 212 3567070 Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S. Tel. No.: +90 216 5288888 Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL AEEE Yönetmeliğine Uygundur.
ASUS Contact information ASUSTeK COMPUTER INC. (Asia Pacific) Address Website 15 Li-Te Road, Peitou, Taipei, Taiwan 11259 www.asus.com.tw Technical Support Telephone Support Fax Online support +886228943447 +886228907698 support.asus.com ASUS COMPUTER INTERNATIONAL (America) Address Telephone Fax Website Online support 800 Corporate Way, Fremont, CA 94539, USA +15107393777 +15106084555 usa.asus.com support.asus.
Networks Global Hotline Information Region Country 98 Service Hours 09:00-13:00 ; 14:00-18:00 Mon-Fri 09:00-18:00 Mon-Fri Cyprus 800-92491 France Hungary 0033-170949400 0049-1805010920 0049-1805010923 (component support) 0049-2102959911 ( Fax ) 0036-15054561 Italy 199-400089 Greece 00800-44142044 Austria Netherlands/ Luxembourg Belgium Norway Sweden Finland Denmark Poland Spain Portugal Slovak Republic Czech Republic Switzerland-German Switzerland-French Switzerland-Italian United Kingdom Irela
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