Quick Start Guide
Fast. Easy. Setup!
CMAX6000
Quick Start Guide
Before you start to set up, do the following:
1. Turn o and unplug all existing routers and modems.
2. Turn o the computer that will be used to activate the device.
3. Prepare the cable service account phone number and account number.
1. Prepare your CMAX6000
Use the coaxial cable provided by your cable service provider to connect the cable port on
the CMAX6000 to the cable wall outlet or a line splitter. Make sure the coax cable is properly
tightened.
Insert the power adapter to the DC-IN port and plug it to the power outlet.
Connect the CMAX6000 and your computer by the network cable provided (to minimize
activation issues, use wired connection instead of wireless).
It might take 2 to 3 minutes to boot up. When the Cable WAN LED lights turn white, the
hardware is ready for setup.
2. Activate your Internet service
To activate the Internet service, you must have:
1. Account information from your ISP
2. MAC address of your cable modem router
3. Model number of your cable modem router (CMAX6000), located on the bottom of the
router.
4. Device serial number (S/N), located on the bottom of the router.
Visit your cable Internet provider's website and follow the onscreen instructions to activate your
Internet service.
Note: If the CMAX6000 still does not connect to the Internet, see the Troubleshooting.
3. Connect to the CMAX6000’s Wi-Fi network
Use your Wi-Fi device to search for the CMAX6000's Wi-Fi network name
(SSID). The SSID and password are on the product label on the bottom of the
CMAX6000.
Note:
To protect your network, after activating the Internet service, navigate to http://
router.asus.com, enter the default login name "admin" and password "password",
then follow the instruction to change login name and password.
Model name: CMAX6000
Manufacturer: ASUS
Serial Number & MAC Address: see the product label
Activation Troubleshooting
1. Contact your cable Internet provider by phone,
2. When asked, provide the following information:
3. If your CMAX6000 is visible to your service provider but you still have no Internet connec tion, reboot the
CMAX6000 and check online status again.
4. If your CMAX6000 is not visible to your Internet provider or your Internet provider cannot support
troubleshooting:
1) Launch web browser and navigate to http://router.asus.com or http://10.0.0.1.
2) Enter the default login name "admin" and password "password".
3) Go to Troubleshooting > Feedback, click “Generate” and “Download” to get a feedback le.
4) Contact the ASUS Service Center and provide the device information (model name, serial number and
MAC address) and the feedback le to the technical support personnel for assistance.
WiFi SSID: ASUS_46
WPA Key: golden_2576
Made In Xxxxxxxx
S/N: YMIAI8000001
CM MAC: F0862059EF46
PIN: XXXXXXXX
Model: CMAX6000
Frequency: 2.4Ghz , 5GHz
IP address: http://router.asus.com
_
1.
2. Activate your Internet service
To activate the Internet service, you must have:
Account information from your ISP
MAC address of your cable modem router
Model number of your cable modem router (CMAX6000), located on the bottom
of the router.
Device serial number (S/N), located on the bottom of the router.
Visit your cable Internet provider's website and follow the onscreen instructions to
activate your Internet service.
Note If the CMAX6000 still does not connect to the Internet, see Troubleshooting.
3. Connect to the CMAX6000’s Wi-Fi network
Use your Wi-Fi device to search for the CMAX6000's Wi-Fi network
name (SSID). The SSID and password are on the product label on
the bottom of the CMAX6000.
Note To protect your network, after activating the Internet service, navigate to
http://router.as_us.com, enter the default login name "admin"and password "password"
then follow the instruction to change login name and password.
NOTES:
• Use only the adapter that came with your package. Using other adapters may
damage the device.
• Specications:
DC Power adapter DC Output: +12V with max 3A current;
Operating Temperature 0~40
o
C Storage 0~70
o
C
Operating Humidity 50~90% Storage 20~90%
LED Indicators
LED Description
Power
Solid white: Power is on
Blinking white: Booting up
O: No power
Downstream
Solid white: Downstream channels are locked
Blinking white: Scanning downstream channels
Upstream
Solid white: Upstream channels are locked
Blinking white: Scanning upstream channels
Online
Solid white: Connection has been established in DOCSIS 3.1 mode
Blinking white: Synchronizing with the CMTS (Cable Modem Termination
Systems) and getting IP address from MSO DHCP server (DOCSIS 3.0 mode)
Solid blue: Connection has been established in DOCSIS 3.0 mode or lower
Blinking blue: Synchronizing with the CMTS and getting IP address from MSO
DHCP server in DOCSIS 3.0 mode or lower
O: Oine
Internet
Solid white: Has connected to the Internet
O: No Internet connection
LAN
Solid white: A network device or computer is connected to the Ethernet port
Blinking white: Transmitting or receiving data via Ethernet port(s)
O: No physical connection
Wi-Fi
Solid white: Wireless system is ready
Blinking white (fast): Transmitting or receiving data via wireless connection
Blinking white (slow): WPS mode is in progress
Time: 2 minutes
O: No 2.4GHz or 5GHz Wi-Fi signal
Activation Support & Contact Information
Visit the following web site of your ISP and follow the onscreen instructions for Internet service activation.
LED Description
Power Solid white: Power is on
Blinking white: Booting up
No power
Downstream
Solid white: Downstream channels are locked
Blinking white: Scanning downstream channels
Upstream
Solid white: Upstream channels are locked
Blinking white: Scanning upstream channels
Online
Solid white: Connection has been established in DOCSIS 3.1 mode
Blinking white: Synchronizing with the CMTS (cable modem termination
system) and getting IP from MSO DHCP server (DOCSIS 3.1 mode)
Solid blue: Connection has been established in DOCSIS 3.0 mode or lower
Blinking blue: Synchronizing with the CMTS and getting IP from MSO
DHCP server in DOCSIS 3.0 mode or lower
Internet
Solid white: Has connected to the internet
No Internet connection
LAN Solid white: A network device or computer is connected to the Ethernet port
Blinking white: Transmitting or receiving data via Ethernet port(s)
No physical connection
Wi-Fi
Solid white: Wireless system is ready
Blinking white (fast): Transmitting or receiving data via wireless connection
Blinking white (slow): WPS mode in progress;
Time: 2 minutes
No 2.4GHz or 5GHz Wi-Fi signal
Activation Support & Contact Information
Visit the following web site of your ISP and follow the onscreen instructions for Internet service
activation.
Spectrum
: 1-800-XFINITY
(1-800-934-6489)
https://activate.spectrum.net/
: 1-833-267-6094
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