User Guide BRT-AC828 Wireless-AC2600 Dual WAN VPN Wireless Router failov er SSD
E11131 First Edition June 2016 Copyright © 2016 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Table of contents 1 1.1 1.2 1.3 1.4 1.5 1.6 Getting to know your wireless router Welcome!.........................................................................................6 Package contents..........................................................................6 Your wireless router......................................................................7 Positioning your router............................................................ 10 Setup Requirements........................................
Table of contents 4.1 Wireless.......................................................................................... 36 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 4.2 LAN.................................................................................................. 45 4.2.1 4.2.2 4.2.3 4.2.4 4.3 Internet Connection..............................................................50 Dual WAN..................................................................................53 Port Trigger...........................
Table of contents 4.7.3 Firmware Upgrade.................................................................70 4.7.4 Restore/Save/Upload Setting............................................71 4.8 System Log................................................................................... 72 5 Utilities 6 Troubleshooting 5.1 5.2 6.1 6.2 Device Discovery........................................................................ 73 Firmware Restoration.........................................................
1 Getting to know your wireless router 1.1 Welcome! Thank you for purchasing an ASUS BRT-AC828 Wireless Router! ASUS BRT-AC828, Wireless-AC2600 dual-wan VPN high performance router delivers real dual-wan with Hardware NAT/ MU-MIMO support, giving best NAT performance comparing to others. Multi-purpose USB 3.
1.3 Your wireless router Power LED Off: No power. On: Device is ready. Flashing slow: Rescue mode LAN 1~8 LED Off: No power or no physical connection. On: Has physical connection to a local area network (LAN). 2.4GHz LED Off: No 2.4GHz signal. On: Wireless system is ready. Flashing: Transmitting or receiving data via wireless connection. 5GHz LED Off: No 5GHz signal. On: Wireless system is ready. Flashing: Transmitting or receiving data via wireless connection.
USB LED Off: • No USB device connected. • Eject process is completed. Flashing: • Blinking once every 0.2 second: The USB device is transmitting data. • Blinking once every 1.4 seconds: Eject process is initiated. • Every 0.3-second blink followed by three 0.1-second blinks: Eject process is under processing. Failover LED Off: Failover feature is disabled, or failover feature is enabled but not active. On: Failover feature is enabled and active.
NOTES: • • Use only the adapter that came with your package. Using other adapters may damage the device. Specifications: DC Power adapter DC Output: +19V with max 2.37A/3.
1.4 Positioning your router For the best wireless signal transmission between the wireless router and the network devices connected to it, ensure that you: • • • • • Place the wireless router in a centralized area for a maximum wireless coverage for the network devices. Keep the device away from metal obstructions and away from direct sunlight. Keep the device away from 802.11g or 20MHz only Wi-Fi devices, 2.
1.5 Setup Requirements To set up your wireless network, you need a computer that meets the following system requirements: • Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/ 1000BaseTX) • IEEE 802.11a/b/g/n/ac wireless capability • An installed TCP/IP service • Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome NOTES: • • • • If your computer does not have built-in wireless capabilities, you may install an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to the network.
1.6 Mounting options Out of the box, the ASUS Wireless Router is designed to sit on a raised flat surface like a file cabinet or book shelf. You can mount the router to a wall using a VESA compliant mount, or to a server rack using an aluminum stand. 1.6.1 VESA mount To mount your router to a wall using a VESA mount: NOTES: • • The VESA mount is purchased separately. Only VESA mount with hole spacing of 10x10cm is supported. 1.
2. Mount the assembly to a wall. wall 1.6.2 Aluminum stand mount To mount your router to a server rack using an aluminum stand: NOTE: The aluminum mount is purchased separately. 1. Slide your router into the aluminum stand. I/O side 2. Using a screwdriver (torque value: 4kg),l secure the aluminum stand with two M3xL9 / M4xL9 screws.
3. Use four screws from your server package to secure the router assembly to the server rack. 4. Insert the extended antenna cables into the two holes on the aluminum stand. 5. Install the bundled antennas to the router assembly.
1.7 Router Setup IMPORTANT! • • Use a wired connection when setting up your wireless router to avoid possible setup problems. Before setting up your ASUS wireless router, do the following: • If you are replacing an existing router, disconnect it from your network. • Disconnect the cables/wires from your existing modem setup. If your modem has a backup battery, remove it as well. • Reboot your cable modem and computer (recommended). 1.7.
2. Using the bundled network cable, connect your computer to your wireless router’s LAN port. IMPORTANT! Ensure that the LAN LED is blinking. 3 Using another network cable, connect your modem to your wireless router’s WAN1 port. 4. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet. 1.7.2 Wireless connection Laptop Wall Power Outlet BRT-AC828 WAN Power Modem To set up your wireless router via wireless connection: 1.
3. Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet. 4. Install an IEEE 802.11a/b/g/n/ac WLAN adapter on your computer. NOTES: • • For details on connecting to a wireless network, refer to the WLAN adapter’s user manual. To set up the security settings for your network, refer to the section Setting up the wireless security settings in Chapter 3 of this user manual. 1.8 Installing the antennas To install the antennas: 1.
2. Align the projecting point on the bush to the notch on the sliding sleeve, and push the bush into place. This design is to prevent the antenna from falling off when adjusting its position. To adjust the bush: 1. Pull out the bush from the sliding sleeve. 2. Adjust the bush to your desired position and push it into the notch on the sliding sleeve.
2 Getting started 2.1 Logging into the Web GUI Your ASUS wireless router comes with an intuitive web graphical user interface (GUI) that allows you to easily configure its various features through a web browser such as Internet Explorer, Firefox, Safari, or Google Chrome. NOTE: The features may vary with different firmware versions. To log into the web GUI: 1. On your web browser, manually key in the wireless router’s default IP address: http://router.asus.com. 2.
2.2 Quick Internet Setup (QIS) with Autodetection The Quick Internet Setup (QIS) function guides you in quickly setting up your Internet connection. NOTE: When setting the Internet connection for the first time, press the Reset button on your wireless router to reset it to its factory default settings. To use QIS with auto-detection: 1. Log into the Web GUI. The QIS page launches automatically. NOTES: • • 20 By default, the login username and password for your wireless router's Web GUI is admin.
2. The wireless router automatically detects if your ISP connection type is Dynamic IP, PPPoE, PPTP and L2TP. Key in the necessary information for your ISP connection type. IMPORTANT! Obtain the necessary information from your ISP about the Internet connection type.
NOTES: • • The auto-detection of your ISP connection type takes place when you configure the wireless router for the first time or when your wireless router is reset to its default settings. If QIS failed to detect your Internet connection type, click Skip to manual setting and manually configure your connection settings. 3. Assign the wireless network name (SSID) and security key for your 2.4GHz and 5 GHz wireless connection. Click Apply when done. 4. Your Internet and wireless settings are displayed.
2.3 Connecting to your wireless network After setting up your wireless router via QIS, you can connect your computer or other smart devices to your wireless network. To connect to your network: 1. On your computer, click the network icon in the notification area to display the available wireless networks. 2. Select the wireless network that you want to connect to, then click Connect. 3. You may need to key in the network security key for a secured wireless network, then click OK. 4.
3 Configuring the General settings 3.1 Using the Network Map Network Map allows you to configure your network’s security settings, manage your network clients, and monitor your USB device.
3.1.1 Setting up the wireless security settings To protect your wireless network from unauthorized access, you need to configure its security settings. To set up the wireless security settings: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen and under System status, you can configure the wireless security settings such as SSID, security level, and encryption settings. NOTE: You can set up different wireless security settings for 2.4GHz and 5GHz bands. 2.
3. On the Wireless name (SSID) field, key in a unique name for your wireless network. 4. From the Authentication Method dropdown list, select the authentication method for your wireless network. If you select WPA-Personal or WPA-2 Personal as the authentication method, key in the WPA-PSK key or security passkey. IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.
3.1.2 Managing your network clients To manage your network clients: 1. From the navigation panel, go to General > Network Map tab. 2. On the Network Map screen, select the Clients icon to display your network client’s information. 3. To block a client’s access to your network, select the client and click the open lock icon.
3.1.3 Monitoring your USB device The ASUS wireless router provides two USB ports for connecting USB devices or USB printer to allow you to share files and printer with clients in your network. NOTES: • • 28 To use this feature, you need to plug a USB storage device, such as a USB hard disk or USB flash drive, to the USB 3.0/2.0 ports on the rear panel of your wireless router. Ensure that the USB storage device is formatted and partitioned properly.
IMPORTANT! You first need to create a share account and its permission /access rights to allow other network clients to access the USB device via an FTP site/third-party FTP client utility, Servers Center, Samba, or AiCloud. For more details, refer to the section 3.3 Using the USB Application in this user manual. To monitor your USB device: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen, select the USB Disk Status icon to display your USB device’s information. 3.
Safely removing the USB disk IMPORTANT: Incorrect removal of the USB disk may cause data corruption. To safely remove the USB disk: 1. From the navigation panel, go to General > Network Map. 2. In the upper right corner, click > Eject USB disk. When the USB disk is ejected successfully, the USB status shows Unmounted. NOTES: • • 30 You can also press the USB eject button on the rear of the router to safely remove the USB HDDs or USB flash drives. You can only remove the USB SSDs using the steps above.
3.1.4 Monitoring your M.2 SSD The M.2 socket at the rear of your router lets you connect an M.2 SSD module, allowing for larger storage capacity and faster transfer speed. To monitor your M.2 SSD: 1. From the navigation panel, go to General > Network Map. 2. On the Network Map screen, select the M.2 SSD Status icon to display your M.2 SSD’s information. NOTE: Click in the upper right corner of the above screen to remove an M.2 SSD. Do not use the USB eject button on the rear of the router to remove an M.
3.2 Creating a Guest Network The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network. NOTE: BRT-AC828 supports up to six SSIDs (three 2.4GHz and three 5GHz SSIDs). To create a guest network: 1. From the navigation panel, go to General > Guest Network. 2. On the Guest Network screen, click 5Ghz guest network. 32 to create a 2.
3. Assign a wireless name for your temporary network on the Network Name (SSID) field. 4. Select an Authentication Method. 5. Select the maximum guests allowed to access the guest network. 6. Specify the Access time or choose Unlimited access. 7. Select to restrict access to internet only, intranet or VLAN. 8. Select whether to enable or disable the MAC Filter. 9. When done, click Apply.
3.3 Using the USB Application The USB Applications function provides AiDisk, Servers Center and Network Printer Server submenus. IMPORTANT! To use the server functions, you need to insert a USB storage device, such as a USB hard disk or USB flash drive, in the USB 2.0 port on the rear panel of your wireless router. Ensure that the USB storage device is formatted and partitioned properly. Refer to the ASUS website at http://event.asus.com/2009/networks/disksupport/ for the file system support table.
• Username / Password: The username and password will be provided by the 3G/4G network carrier. • USB Adapter: Choose your USB 3G / 4G adapter from the dropdown list. If you are not sure of your USB adapter’s model or the model is not listed in the options, select Auto. 4. Click Apply. NOTE: The router will reboot for the settings to take effect.
4 Configuring the Advanced Settings 4.1 Wireless 4.1.1 General The General tab allows you to configure the basic wireless settings. To configure the basic wireless settings: 1. From the navigation panel, go to Advanced Settings > Wireless > General tab. 2. Select 2.4GHz or 5GHz as the frequency band for your wireless network.
3. Assign a unique name containing up to 32 characters for your SSID (Service Set Identifier) or network name to identify your wireless network. Wi-Fi devices can identify and connect to the wireless network via your assigned SSID. The SSIDs on the information banner are updated once new SSIDs are saved to the settings. NOTE: You can assign unique SSIDs for the 2.4 GHz and 5GHz frequency bands. 4. In the Hide SSID field, select Yes to prevent wireless devices from detecting your SSID.
4.1.2 WPS WPS (Wi-Fi Protected Setup) is a wireless security standard that allows you to easily connect devices to a wireless network. You can configure the WPS function via the PIN code or WPS button. NOTE: Ensure that the devices support WPS. To enable WPS on your wireless network: 1. From the navigation panel, go to Advanced Settings > Wireless > WPS tab. 2. In the Enable WPS field, move the slider to ON. 3. WPS uses 2.4GHz by default.
NOTE: WPS supports authentication using Open System, WPA-Personal, and WPA2-Personal. WPS does not support a wireless network that uses a Shared Key, WPA-Enterprise, WPA2-Enterprise, and RADIUS encryption method. 3. In the WPS Method field, select Push Button or Client PIN Code. If you select Push Button, go to step 4. If you select Client PIN Code, go to step 5. 4. To set up WPS using the router’s WPS button, follow these steps: a.
4.1.3 WDS (Bridge) Bridge or WDS (Wireless Distribution System) allows your ASUS wireless router to connect to another wireless access point exclusively, preventing other wireless devices or stations to access your ASUS wireless router. It can also be considered as a wireless repeater where your ASUS wireless router communicates with another access point and other wireless devices. To set up the wireless bridge: 1. From the navigation panel, go to Advanced Settings > Wireless > WDS tab. 2.
3. In the AP Mode field, select any of these options: • AP Only: Disables the Wireless Bridge function. • WDS Only: Enables the Wireless Bridge feature but prevents other wireless devices/stations from connecting to the router. • HYBRID: Enables the Wireless Bridge feature and allows other wireless devices/stations to connect to the router. NOTE: In Hybrid mode, wireless devices connected to the ASUS wireless router will only receive half the connection speed of the Access Point. 4.
4.1.4 Wireless MAC Filter Wireless MAC filter provides control over packets transmitted to a specified MAC (Media Access Control) address on your wireless network. To set up the Wireless MAC filter: 1. From the navigation panel, go to Advanced Settings > Wireless > Wireless MAC Filter tab. 2. Tick Yes in the Enable Mac Filter field. 3. In the MAC Filter Mode dropdown list, select either Accept or Reject. • Select Accept to allow devices in the MAC filter list to access to the wireless network.
4.1.5 Professional The Professional screen provides advanced configuration options. NOTE: We recommend that you use the default values on this page. In the Professional screen, you can configure the following: • Band: Select the frequency band that the professional settings will be applied to. • Enable Radio: Select Yes to enable wireless networking. Select No to disable wireless networking. • Enable wireless scheduler: You can set the time range when wireless networking is enabled during the week.
• Roaming Assistant: In network configurations that involve multiple Access, Points or wireless repeater, wireless clients sometimes cannot connect automatically to thefts available AP because they are still connected to the main wireless router. Enable this setting so that the client will disconnect from the main wireless router if the signal strength is under a specific threshold and connect to a stronger signal.
• Enable TX Bursting: Enable TX Bursting improves transmission speed between the wireless router and 802.11g devices. • Enable WMM APSD: Enable WMM APSD (Wi-Fi Multimedia Automatic Power Save Delivery) to improve power management between wireless devices. Select Disable to switch off WMM APSD. • Reducing USB 3.0 interference: Enable this function ensures the best wireless performance on the 2.4 GHz band. Disabling this feature increase USB 3.0 port’s transmission speed and may affect the 2.
To modify the LAN IP settings: 1. From the navigation panel, go to Advanced Settings > LAN > LAN IP tab. 2. Modify the IP address and Subnet Mask. 3. When done, click Apply. 4.2.2 DHCP Server Your wireless router uses DHCP to assign IP addresses automatically on your network. You can specify the IP address range and lease time for the clients on your network.
To configure the DHCP server: 1. From the navigation panel, go to Advanced Settings > LAN > DHCP Server tab. 2. In the Enable the DHCP Server field, tick Yes. 3. In the Domain Name text box, enter a domain name for the wireless router. 4. In the IP Pool Starting Address field, key in the starting IP address. 5. In the IP Pool Ending Address field, key in the ending IP address. 6. In the Lease Time field, specify in seconds when an assigned IP address will expire.
4.2.3 Route If your network makes use of more than one wireless router, you can configure a routing table to share the same Internet service. NOTE: We recommend that you do not change the default route settings unless you have advanced knowledge of routing tables. To configure the LAN Routing table: 1. From the navigation panel, go to Advanced Settings > LAN > Route tab. 2. On the Enable static routes field, choose Yes. 3.
4.2.4 IPTV The wireless router supports connection to IPTV services through an ISP or a LAN. The IPTV tab provides the configuration settings needed to set up IPTV, VoIP, multicasting, and UDP for your service. Contact your ISP for specific information regarding your service.
4.3 WAN 4.3.1 Internet Connection The Internet Connection screen allows you to configure the settings of various WAN connection types. To configure the WAN connection settings: 1. From the navigation panel, go to Advanced Settings > WAN > Internet Connection tab. 2. Configure the following settings below. When done, click Apply. • WAN Connection Type: Choose your Internet Service Provider type. The choices are Automatic IP, PPPoE, PPTP, L2TP or static IP.
• Enable NAT: NAT (Network Address Translation) is a system where one public IP (WAN IP) is used to provide Internet access to network clients with a private IP address in a LAN. The private IP address of each network client is saved in a NAT table and is used to route incoming data packets.
• MAC Address: MAC (Media Access Control) address is a unique identifier for your networking device. Some ISPs monitor the MAC address of networking devices that connect to their service and reject any unrecognized device that attempt to connect. To avoid connection issues due to an unregistered MAC address, you can: • Contact your ISP and update the MAC address associated with your ISP service.
4.3.2 Dual WAN Your ASUS wireless router provides dual WAN support. You can set the dual WAN feature to any of these two modes: • Failover Mode: Select this mode to use the secondary WAN as the backup network access. • Load Balance Mode: Select this mode to optimize bandwidth, minimize response time and prevent data overload for both primary and secondary WAN connections.
4.3.3 Port Trigger Port range triggering opens a predetermined incoming port for a limited period of time whenever a client on the local area network makes an outgoing connection to a specified port. Port triggering is used in the following scenarios: • More than one local client needs port forwarding for the same application at a different time. • An application requires specific incoming ports that are different from the outgoing ports. To set up Port Trigger: 1.
4. On the Trigger Port List table, key in the following information: • Description: Enter a short name or description for the service. • Trigger Port: Specify a trigger port to open the incoming port. • Protocol: Select the protocol, TCP, or UDP. • Incoming Port: Specify an incoming port to receive inbound data from the Internet. • Protocol: Select the protocol, TCP, or UDP. 5. Click the Add to enter the port trigger information to the list.
4.3.4 Virtual Server/Port Forwarding Port forwarding is a method to direct network traffic from the Internet to a specific port or a specific range of ports to a device or number of devices on your local network. Setting up Port Forwarding on your router allows PCs outside the network to access specific services provided by a PC in your network.
3. On the Famous Server List field, select the type of service you want to access. 4. On the Famous Game List field, select the popular game that you want to access. This item lists the port required for your selected popular online game to work properly. 5. On the Port Forwarding List table, key in the following information: • Service Name: Enter a service name. • Port Range: If you want to specify a Port Range for clients on the same network, enter the Service Name, the Port Range (e.g.
• Local Port: Enter a specific port to receive forwarded packets. Leave this field blank if you want the incoming packets to be redirected to the specified port range. • Protocol: Select the protocol. If you are unsure, select BOTH. 6. Click the Add to enter the port trigger information to the list. Click the Delete button to remove a port trigger entry from the list. 7. When done, click Apply.
4.3.5 DMZ Virtual DMZ exposes one client to the Internet, allowing this client to receive all inbound packets directed to your Local Area Network. Inbound traffic from the Internet is usually discarded and routed to a specific client only if port forwarding or a port trigger has been configured on the network. In a DMZ configuration, one network client receives all inbound packets. Setting up DMZ on a network is useful when you need incoming ports open or you want to host a domain, web, or e-mail server.
4.3.6 DDNS Setting up DDNS (Dynamic DNS) allows you to access the router from outside your network through the provided ASUS DDNS Service or another DDNS service. To set up DDNS: 1. From the navigation panel, go to Advanced Settings > WAN > DDNS tab. 2. Configure the following settings below. When done, click Apply. • Enable the DDNS Client: Enable DDNS to access the ASUS router via the DNS name rather than WAN IP address. • Server and Host Name: Choose ASUS DDNS or other DDNS.
• Enable wildcard: Enable wildcard if your DDNS service requires one. NOTES: DDNS service will not work under these conditions: • When the wireless router is using a private WAN IP address (192.168. x.x, 10.x.x.x, or 172.16.x.x), as indicated by a yellow text. • The router may be on a network that uses multiple NAT tables. 4.3.7 NAT Passthrough NAT Passthrough allows a Virtual Private Network (VPN) connection to pass through the router to the network clients.
4.4 IPv6 This wireless router supports IPv6 addressing, a system that supports more IP addresses. This standard is not yet widely available. Contact your ISP if your Internet service supports IPv6. To set up IPv6: 1. From the navigation panel, go to Advanced Settings > IPv6. 2. Select your Connection Type. The configuration options vary depending on your selected connection type. 3. Enter your IPv6 LAN and DNS settings. 4. Click Apply.
4.5 VPN Server VPN (Virtual Private Network) provides a secure communication to a remote computer or remote network using a public network such as the Internet. NOTE: Before setting up a VPN connection, you would need the IP address or domain name of the VPN server you are trying to access. To set up access to a VPN server: 1. From the navigation panel, go to Advanced Settings > VPN Server. 2. On the Enable VPN Server field, select Yes. 3.
4.6 Firewall The wireless router can serve as a hardware firewall for your network. NOTE: The Firewall feature is enabled by default. 4.6.1 General To set up basic Firewall settings: 1. From the navigation panel, go to Advanced Settings > Firewall > General tab. 2. On the Enable Firewall field, select Yes. 3. On the Enable DoS protection, select Yes to protect your network from DoS (Denial of Service) attacks though this may affect your router’s performance. 4.
To set up a URL filter: 1. From the navigation panel, go to Advanced Settings > Firewall > URL Filter tab. 2. On the Enable URL Filter field, select Enabled. 3. Enter a URL and click the button. 4. Click Apply. 4.6.3 Keyword filter Keyword filter blocks access to webpages containing specified keywords. To set up a keyword filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Keyword Filter tab. 2. On the Enable Keyword Filter field, select Enabled.
3. Enter a word or phrase and click the Add button. 4. Click Apply. NOTES: • • The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.com, then the website will not be blocked (a DNS cache in the system stores previously visited websites). To resolve this issue, clear the DNS cache before setting up the Keyword Filter. Web pages compressed using HTTP compression cannot be filtered. HTTPS pages also cannot be blocked using a keyword filter.
To set up a Network Service filter: 1. From the navigation panel, go to Advanced Settings > Firewall > Network Service Filter tab. 2. On the Enable Network Services Filter field, select Yes. 3. Select the Filter table type. Black List blocks the specified network services. White List limits access to only the specified network services. 4. Specify the day and time when the filters will be active. 5. To specify a Network Service to filter, enter the Source IP, Destination IP, Port Range, and Protocol.
4.7 Administration 4.7.1 Operation Mode The Operation Mode page allows you to select the appropriate mode for your network. To set up the operating mode: 1. From the navigation panel, go to Advanced Settings > Administration > Operation Mode tab. 2. Select any of these operation modes: • Wireless router mode (default): In wireless router mode, the wireless router connects to the Internet and provides Internet access to available devices on its own local network.
3. Click Apply. NOTE: The router will reboot when you change the modes. 4.7.2 System The System page allows you to configure your wireless router settings. To set up the System settings: 1. From the navigation panel, go to Advanced Settings > Administration > System tab. 2. You can configure the following settings: • Change router login password: You can change the password and login name for the wireless router by entering a new name and password. • Time Zone: Select the time zone for your network.
• Allow only specified IP address: Click Yes if you want to specify the IP addresses of devices that are allowed access to the wireless router GUI settings from WAN. • Client List: Enter the WAN IP addresses of networking devices allowed to access the wireless router settings. This list will be used if you clicked Yes in the Only allow specific IP item. 3. Click Apply. 4.7.3 Firmware Upgrade NOTE: Download the latest firmware from the ASUS website at http://www.asus.com To upgrade the firmware: 1.
4.7.4 Restore/Save/Upload Setting To restore/save/upload wireless router settings: 1. From the navigation panel, go to Advanced Settings > Administration > Restore/Save/Upload Setting tab. 2. Select the tasks that you want to do: • To restore to the default factory settings, click Restore, and click OK in the confirmation message. • To save the current system settings, click Save, navigate to the folder where you intend to save the file and click Save.
4.8 System Log System Log contains your recorded network activities. NOTE: System log resets when the router is rebooted or powered off. To view your system log: 1. From the navigation panel, go to Advanced Settings > System Log. 2.
5 Utilities NOTES: • Download and install the wireless router's utilities from the ASUS website: • Device Discovery v1.4.7.1 at http://dlcdnet.asus.com/pub/ASUS/ LiveUpdate/Release/Wireless/Discovery.zip • Firmware Restoration v1.9.0.4 at http://dlcdnet.asus.com/pub/ ASUS/LiveUpdate/Release/Wireless/Rescue.zip • Windows Printer Utility v1.0.5.5 at http://dlcdnet.asus.com/pub/ ASUS/LiveUpdate/Release/Wireless/Printer.zip • The utilities are not supported on MAC OS. 5.
5.2 Firmware Restoration Firmware Restoration is used on an ASUS Wireless Router that failed during its firmware upgrading process. It uploads the firmware that you specify. The process takes about three to four minutes. IMPORTANT: Launch the rescue mode on the router before using the Firmware Restoration utility. NOTE: This feature is not supported on MAC OS. To launch the rescue mode and use the Firmware Restoration utility: 1. Unplug the wireless router from the power source. 2.
3. Set a static IP on your computer and use the following to set up your TCP/IP settings: IP address: 192.168.1.x Subnet mask: 255.255.255.0 4. From your computer’s desktop, click Start > All Programs > ASUS Utility BRT-AC828 Wireless Router > Firmware Restoration. 5. Specify a firmware file, then click Upload. NOTE: This is not a firmware upgrade utility and cannot be used on a working ASUS Wireless Router. Normal firmware upgrades must be done through the web interface.
6 Troubleshooting This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support. 6.1 Basic Troubleshooting If you are having problems with your router, try these basic steps in this section before looking for further solutions. Upgrade Firmware to the latest version. 1. Launch the Web GUI.
Check if your Ethernet cables are plugged properly. • When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on. • When the Ethernet cable connecting your powered-on computer with the router is plugged in properly, the corresponding LAN LED will be on. Check if the wireless setting on your computer matches that of your computer.
6.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser • • • If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section. Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”. Ensure that the Caps Lock key is disabled when you enter the login information. Delete the cookies and files in your web browser. For Internet Explorer 8, follow these steps: 1.
The client cannot establish a wireless connection with the router. NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities. • • Out of Range: • Move the router closer to the wireless client. • Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router. DHCP server has been disabled: 1. Launch the web GUI.
• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel. • If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.
Internet is not accessible. • • • • • Check if your router can connect to your ISP’s WAN IP address. To do this, launch the web GUI and go to General> Network Map, and check the Internet Status. If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section Restart your network in following sequence under Basic Troubleshooting. The device has been blocked via the Parental Control function.
How to restore the system to its default settings? Go to Administration > Restore/Save/Upload Setting, and click Restore. The following are the factory default settings: User Name: admin Password: admin Enable DHCP: Yes (if WAN cable is plugged in) Login address: http://router.asus.com Domain Name: (Blank) Subnet Mask: 255.255.255.0 DNS Server 1: 192.168.1.1 DNS Server 2: (Blank) SSID (2.4GHz): ASUS SSID (5GHz): ASUS_5G • Firmware upgrade failed.
Cannot access Web GUI Before configuring your wireless router, do the steps described in this section for your host computer and network clients. A. Disable the proxy server, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab > LAN settings. 3. From the Local Area Network (LAN) Settings screen, untick Use a proxy server for your LAN. 4. Click OK when done.
MAC OS 1. From your Safari browser, click Safari > Preferences > Advanced > Change Settings... 2. From the Network screen, deselect FTP Proxy and Web Proxy (HTTP). 3. Cllick Apply Now when done. NOTE: Refer to your browser's help feature for details on disabling the proxy server. B. Set the TCP/IP settings to automatically obtain an IP address. Windows® 7 1. Click Start > Control Panel > Network and Internet > Network and Sharing Center > Manage network connections. 2.
3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically. To obtain the IPv6 IP settings automatically, tick Obtain an IPv6 address automatically. 4. Click OK when done. MAC OS 1. Click the Apple icon located on the top left of your screen. 2. Click System Preferences > Network > Configure... 3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list. 4. Cllick Apply Now when done.
C. Disable the dial-up connection, if enabled. Windows® 7 1. Click Start > Internet Explorer to launch the browser. 2. Click Tools > Internet options > Connections tab. 3. Tick Never dial a connection. 4. Click OK when done. NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.
Appendices Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus. com/english/Takeback.htm for the detailed recycling information in different regions.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Prohibition of Co-location This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. Declaration of Conformity for R&TTE directive 1999/5/EC Essential requirements – Article 3 Protection requirements for health and safety – Article 3.1a Testing for electric safety according to EN 60950-1 has been conducted. These are considered relevant and sufficient.
Canada, Industry Canada (IC) Notices This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
WARNING! • • • • • • • • This radio transmitter (3568A-RT0V00) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.
NCC 警語 經型式認證合格之低功率射頻電機，非經許可，公司、商號或 使用者均不得擅自變更頻率、加大功率或變更原設計之特性及 功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通 信；經發現有干擾現象時，應立即停用，並改善至無干擾時方 得繼續使用。前項合法通信，指依電信法規定作業之無線電通 信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電 波輻射性電機設備之干擾。 GNU General Public License Licensing information This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The GNU General Public License for the exact terms and conditions of this license.
authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price.
that any patent must be licensed for everyone’s free use or not licensed at all. The precise terms and conditions for copying, distribution and modification follow. Terms & conditions for copying, distribution, & modification 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
these conditions: a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
3.
attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works.
is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices.
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For Turkey only Authorised distributors in Turkey: BOGAZICI BIL GISAYAR SAN. VE TIC. A.S. Tel. No.: +90 212 3311000 Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL CIZGI Elektronik San. Tic. Ltd. Sti. Tel. No.: +90 212 3567070 Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S. Tel. No.: +90 216 5288888 Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL AEEE Yönetmeliğine Uygundur.
ASUS Contact Information ASUSTeK COMPUTER INC. Address 4F, No. 150, Li-Te Rd., Peitou, Taipei 112, Taiwan Telephone +886-2-2894-3447 Fax +886-2-2890-7798 Web site www.asus.com/ Technical Support Telephone Fax Online support +86-21-38429911 +86-21-5866-8722, ext. 9101# http://qr.asus.com/techserv ASUS COMPUTER INTERNATIONAL (America) Address 800 Corporate Way, Fremont, CA 94539, USA Telephone +1-510-739-3777 Fax +1-510-608-4555 Web site http://www.asus.
Networks Global Hotline Information Region Country 102 Service Hours 09:00-13:00 ; 14:00-18:00 Mon-Fri 09:00-18:00 Mon-Fri Cyprus 800-92491 France Hungary 0033-170949400 0049-1805010920 0049-1805010923 (component support) 0049-2102959911 ( Fax ) 0036-15054561 Italy 199-400089 Greece 00800-44142044 Austria Netherlands/ Luxembourg Belgium Norway Sweden Finland Denmark Poland Spain Portugal Slovak Republic Czech Republic Switzerland-German Switzerland-French Switzerland-Italian United Kingdom Irel
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