[Desktop PC/Motherboard] Troubleshooting-There is no sound when you plug in audio device on back/front audio port Please test your earphone or speaker by connecting to other devices (PCs, phones, etc.) to exclude the possibility that the playback device is abnormal. If your earphone or speaker works on other devices, please follow the below steps to test (both hardware and software) : 1.
. Generally,desktop PC has both front audio interface (AAFP) and back rear audio interface available to use so you need to test with different audio interface. If you are using All-In-One PC, you need to remove earphone or speaker itself first and test whether there is sound/music output from motherboard . If both front/back audio port can't work, please contact ASUS Service Center for assistance. 3. Right click at the bottom right corner of toolbar. Choose “Playback devices”.
4. Please update your Audio driver (More information about updating, click here) [Desktop PC/Motherboard] Troubleshooting for irregular disconnection of Wired network If your wired network has irregular connection, please check the items below: 1. Please make sure whether your network cable is not broken and plug is fine. Check whether the cable is well connected to the PC and the router (not shaking and loose). 2.
3. If your PC connects to the network through the router, please ensure the router is operating well. You can try to reset your router, or update the firmware of the router. 4. Contact your networking service vendor to make sure your internet connection is normal. [Motherboard] Troubleshooting for Utilities Q1： How to download the Utilities? A1： Please refer to How to download/update the driver and you can find Utilities at the Download page.
2. CPU overclocking (because the voltage is too low) 3. Total power consumption of hardware is greater than output power of PSU If your desktop PC crashed (everything stops and no operation is available), please refer to the following steps for troubleshooting 1.Make sure whether there is any abnormal noise from device. Source of noise might be broken hard disk,damaged fan or something stuck. Please contact ASUS Service center for inquiry. 2.
4. Please refer to the following FAQ link for installation method: https://www.asus.com/support/FAQ/1015949 Note : If the above answers cannot solve your problem or your problem is not listed, please contact ASUS Product Support. [Notebook/PC/Motherboard] Troubleshooting for no sound output of HDMI If your HDMI is unable to output sound, or the output sound is abnormal. Please confirm that your HDMI cable is properly connected to both devices, and refer to the following instructions: 1.
3. Right click at the bottom right corner, choose “Playback device”.Select HDMI device and “Set Default”, and “Disable” other devices after the right click.
4. Update your VGA driver. (more information about updating VGA driver, click here) If above solution cannot work out your problem, please contact ASUS Customer Center for further assistance and information. [Desktop PC/Motherboard] Troubleshooting - Unable to enter the operating system (Stuck at ASUS Logo,auto reboot during booting process,the screen displays black after entering desktop,error message pops up) If one of above cases occurred, please try troubleshooting according to below instruction : 1.
Operating system is damaged. Please try to reset/re-install system or contact local Customer Center for repair. Method for System reset: Windows 8/8.1/10 Note: All the data will be deleted once system reset is done. If there's any question, please contact ASUS Service Center.
