USER’S GUIDE User’s Guide Concord, Martinez, Pleasant Hill, Walnut Creek connect happily 1-800-4-ASTOUND | astound.
Table of Contents Welcome ............................................................................................................................3 Using Your Remote Control.........................................................................................4 Programming Your Remote Control........................................................................5 Audio/Video Cables........................................................................................................
Welcome To Astound! Thank you for choosing Astound. Astound is your premier local provider of cable television, high speed internet, and phone services. No matter which package you select we hope you will be impressed with our service – from the breadth of our high definition selection and the speed of our internet access, to the savings of our home phone service and the variety of our exclusive local programming.
Using Your Remote Control In the on-screen guide, yellow is the highlight color. To navigate the guide, use the arrows on your remote control. The highlight appears on-screen to indicate your current selection. Pressbuttons on your remote to move the highlight. Press OK/SELECT to confirm your selection. Press EXIT on your remote to return to watching TV. For additional settings and information, please visit astound.net.
Programming Your Remote Control For additional settings and information, please visit astound.net. Auto Search Method Your cable remote may be used to control other devices within your entertainment system. You can use the Auto Search Method to find the correct code number for your equipment by following the steps below: STEP 1 Turn on the equipment you wish to operate with the remote.
Audio/Video Cables Make the Best Connection! The cables you use to connect cable to your home entertainment equipment could be as simple as a single line to your television, or as complicated as a multiple component home theater. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components. Check the connectors to see what cables you are using: Coaxial cable, or “coax,” is the standard cable line that is installed in your home.
Cable Television Astound’s cable services include basic cable, digital cable, high definition television and digital video recording. Astound also offers TV On Demand in some areas. Only Astound gives you the local programming you want based on where you live, plus your favorite shows in your time zone. Basic Cable Astound Basic Cable is simple to install. You don’t need any additional devices, and you can connect to any cable-ready TV in your home – provided you have activated your Astound cable service.
Cable Television TV On Demand If TV On Demand is available in your area, it automatically comes with your digital cable receiver. Simply tune to Channel 1 or select “On Demand” from your Interactive Program Guide. With TV On Demand you choose from a continually updated library of FREE TV, MOVIES, and PREMIUM CHANNELS. Enjoy your favorite shows and movies at your favorite time! Start, pause and rewind at will with a click of your digital cable remote. It’s that simple.
Cable Television Digital Video Recorder Astound’s Digital Video Recorder (DVR) allows you to record and playback your favorite shows and movies with the touch of a button. Astound’s dual-tuner DVR lets you watch a live program while recording another, record two programs at the same time, and even watch a previously recorded program while recording others. The DVR DCT is installed in the same manner as a regular DCT, depending on the equipment in your home. Most Astound DVRs are capable of HD service.
Wiring Diagrams The diagrams on the following pages will help you understand the various ways in which you can connect a DCT to your television and other home electronic equipment. Not all equipment looks alike, and the DCT you receive may be different. Scientific Atlanta Explorer model 2000 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7.
Wiring Diagrams Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV and Stereo VCR Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV with S-Video Cables 11
Wiring Diagrams Scientific Atlanta Explorer model 3250 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6. 7.
Wiring Diagrams Scientific Atlanta Explorer 3250 Diagram 1. DHCT Model 3250HD Connected to an HDTV Using Component Video Cables Diagram 2.
Wiring Diagrams Scientific Atlanta Explorer 8300 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6.
Wiring Diagrams Diagram 1. Connecting your DVR to your TV and VCR WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables to the 8300.
Wiring Diagrams Diagram 2. Connecting your DVR to your Stereo TV and Stereo VCR WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables to the 8300.
Wiring Diagrams Scientific Atlanta Explorer 8000 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. 6.
Wiring Diagrams Scientific Atlanta Explorer 8000 or 8300 HD/DVR Diagram 1. Connecting the 8000 or 8300 HD-DVR using component connection WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables to the 8300HD. Diagram 2. Connecting the 8000 or 8300 HD-DVR using DVI Connection Note: When connecting the HDMI connector to the HDTV’s DVI connector, you need an HDMI-to-DVI adaptor, and you need a separate audio connection.
Troubleshooting Digital Cable Troubleshooting If you subscribe to Digital Cable you can connect any number of television sets in your home for service, but you will need an additional DCT or CableCard to receive digital channels for each television you connect. You do not need extra equipment to receive Basic Cable on additional television sets. • If you have a DVD recorder or a VCR, be sure to connect it between the DCT and the TV.
Troubleshooting High Definition Television Troubleshooting • If you do not have a picture on your HDTV, turn off all equipment and check your connections. Some connectors such as HDMI can slip loose of the equipment, in which case you’ll want all equipment off when reconnecting. • If the picture is not displaying correctly with a digital connection, you may need to switch to an analog connection to troubleshoot your settings. • The DCT output settings must match your HDTV input settings.
Troubleshooting Digital Video Recorder Troubleshooting DVR Operation Safety A DVR requires plenty of open space for ventilation. It is preferable to have at least 2” of clearance above the DVR, and 1” of clearance to the left and right sides of the DVR. Do not place the DVR in a closed cabinet. • If the fan in the DVR is making an excessive amount of noise, check the ventilation and feel how much heat is being generated around it.
High Speed Internet This guide will help you become acquainted with Astound’s internet service and provide step-by-step instructions on how to install or reinstall your cable modem. It also provides instructions on how to create your astound.net email account, and configure it to work with email software on your computer. Any standard cable modem will work with Astound service. These instructions reference the Motorola Surfboard modem, but can be used with any model.
High Speed Internet Most cable modems other than the Motorola Surfboard indicate online status with a single cable light. If the cable light is flashing, the modem is acquiring a connection to the internet; if it is solid, the modem is online. If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when an Astound technician can perform this work.
High Speed Internet Configuring Your Computer Once the cable modem is online and connected to your computer, it is necessary to set up your computer to access the internet through the modem. If you do not have an Ethernet port and are connecting with USB, it is necessary to first install the proper USB drivers. Contact an Astound service technician at 1-800-4-ASTOUND if you need assistance connecting via USB.
High Speed Internet Configuring Windows 7 • Click the “Start” button and select “Control Panel”. • Click on the “Network and Internet” icon. • Click on the “Network and Sharing Center” icon. • Click on the “Local Area Connection” link. • On the “Local Area Connection Status” window that appears, click the “Properties” button. • In the list of network components, select “Internet Protocol Version 4 (TCP/Ipv4)” and click the “Properties” button.
High Speed Internet Configuring Windows XP • Click the “Start” button and select “Control Panel”. • If the Control Panel says “Pick a category” click “Switch to Classic View”. • Double-click “Network Connections” • Right-click “Local Area Connection”, select “Properties” and make sure you are on the “General” tab. • In the list of “This connection uses the following items:” select “Internet Protocol (TCP/ IP)” and click the “Properties” button.
High Speed Internet Configuring Mac OSX, 10.1.5 or later • Click on the System Preferences icon in the System Dock, or click on the Apple menu and select “System Preferences”. • In the System Preferences window, click on the “Network” icon. • In the Network Preferences window, click on the “Locations” menu and select “Automatic”. • Click on the “Show” menu and select “Built-in Ethernet”. • Click on the “Configure” menu and select “Using DHCP”.
High Speed Internet Astound Email While you can use any email provider you choose with Astound High Speed Internet, up to ten astound. net or myastound.net email addresses are included with your service. Each email address can store up to 50 MB of messages on Astound’s mail server. You can create an email address by going to astound. net/iam. Alternately, you can call our technical support department, and our staff can create one or more email addresses for you, and help you configure your computer.
High Speed Internet High Speed Internet Troubleshooting If you are unable to connect to the internet, first check your cable modem to see if it is online (see diagram, p. 22). If it is not online, power-cycle the modem by unplugging the power for 30 seconds. If the modem cannot establish the connection to the internet within a few minutes after the power-cycle, please call our technical support department for more help.
Home Phone Astound Phone works just like other home phone services you may be used to, though it does require some equipment that you may not be familiar with. An Astound Technician will connect a small device called a Multimedia Terminal Adaptor (MTA) between your cable line and the existing phone jacks in your home to enable the service.
Home Phone ( ( Power Outlet Phone 1 Phone 2 Computer USB (choice of either connection) Computer Ethernet Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.) Cable Wall Outlet Reset Button Reset Button Using a paper clip to push the Reset button on the back of the Telephony Modem will reset the modem. • Straighten a paper clip and press into the reset hole in the back of the MTA. • Hold down this button until the lights on the front of the MTA turn off and then release.
Home Phone Battery Back-up Astound’s telephony modems come equipped with battery back-up already built-in. The battery will maintain your phone service during a power outage. How long the battery will work depends on your model of telephony modem and how well the battery retains a charge. The estimated life of our telephony modem batteries is 6 to 10 years. If you have any concerns about the age or functionality of your modem battery, we offer free battery checks, up to once a year.
Home Phone MyAstoundPhone.net Portal • Check voice mail messages online at http://www.myastoundphone.net. • Set up your voicemail preferences. • Manage your Home Phone features such as voicemail/call forwarding, call screening and contact list. • Get e-mail alerts when you receive voicemails. • Detailed instructions for using the Home Phone Portal can be found at http://www.astound.net/myastoundphone Go to: http://www.myastoundphone.net Use your voicemail PIN to log into the Phone Portal.
Home Phone Voice Mail Features • Incoming calls will be forwarded to voicemail after 24 seconds /4 rings by default. You can change this setting at MyAstoundPhone.net • Each message is time and date stamped • Messages can be up to 2 minutes in length • You can store up to 30 messages or 60 minutes worth of messages • Messages can be saved for up to 30 days.
Home Phone Calling Features The following features are included with Unlimited Phone or can be added to our other phone plans for an additional monthly charge. • Call Waiting – A tone will announce an incoming call when you are already on the phone. This feature comes automatically activated when included with or added to your Astound Phone service. Cancel Call Waiting (*70) – Turn off call waiting on a per call basis. Enter the code before making the call.
Home Phone • Selective Call Forwarding (*63) – Forward calls from a list of up to 12 people to another phone line. All other calls will ring through normally. Enter code again to edit or cancel Selective Call Forwarding. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature. Note: Selective Call Forwarding and Call Forwarding can be available on the same line, but only one can be active at a time.
Home Phone • Three Way Calling – Bridge together two lines in addition to your own so that three separate individuals can speak on a single call. 1. While on a call with one of the individuals you wish to conference with, press the receiver button for one second. You will get a dial tone and the other caller will be put on hold. 2. Dial the number of the third party. When you get an answer, press the receiver button briefly again and all three parties will be connected.
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