ALT102 Terminal SAVVY Loyalty Programs User Manual Release 1.4.4 (firmware ver. 2.
Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC ID : SPH-ALT102 Operational Description The transmitter of the smart card terminal is powered by third party AC adapter. The smart card reader (ISO14443 ) reader is using low power RF transmission for proximity reading range. ASK modulation can be generated using PCB loop Antenna. The device can only able to read the card maximum of 6 cm, So high EIRP power is neither necessary nor allowed because of interference and security.
SAVVY – Getting Started User Guide Contents Introduction to SAVVY Loyalty programs................................................................. 3 Definitions of keys and How to present a SAVVY card to the Terminal ................... 7 1. Powering up ....................................................................................................... 9 2. Ready Mode Operation – after power up (without cashier/manager login) ...... 10 a) How to Register a new customer card .............................
Introduction to SAVVY Loyalty programs (You may skip to Section 1. Powering Up; if you are already familiar with SAVVY concepts) Many large business establishments use loyalty programs as part of their customer relationship building process. Commonly it is in the form of giving rewards points for accumulated purchases. Reward points may then redeem for rewards or cash and expires after certain period when unused. SAVVY’s objective is to make loyalty programs affordable to small and medium businesses.
SAVVY loyalty program builds on “accumulated purchases” and “when the last purchase” was made. The concept is simple: 1) More purchase builds to higher discount/reward. 2) Frequent shopping incentive (as in Cash Discount program): If subsequent purchase is within stipulated “Bonus” periods, additional discount is given.
1. Cash Discount Program This provides a 2-tier incentive - Regular and Bonus Discount Regular Discount - more spending builds to higher discount. $ Spend are accumulated for every purchase. Accumulated amount is compared to a discount plan for cash discount calculation. Discount plan consist of a table with 21 preset % discount levels (smallest step being 0.1%). Levels 1 2 … 21 Accumulated Purchases - $ 100 200 … 4000 % Discount 0.5 1.0 … 10.5 Example: Accumulated purchase between $100 and $200 has 0.
This is the most familiar and common form of loyalty programs. $ Spend is converted to loyalty points by a conversion factor (e.g. $10 for one point with factor of 10). Loyalty points are accumulated for every purchase and customer may redeem for cash or goods. Range of points is 1 to 8000. 3. Point Accumulation Program – with multi-level rewards In this program, you can set up multiple rewards (up to 21) for different accumulated point levels. Each level has a reward e.g.
Definitions of keys and How to present a SAVVY card to the Terminal (You may skip to Section 1. Powering Up; if you are already familiar with presenting SAVVY card; display messages and keypad operations) IMPORTANT: Please read appendix for meaning to SAVVY terms.
“Reward” and “Free Gift” tokens indicators Terminal LCD Display Rf2 “R” indicates there is a reward to claim (only in Point Accumulation operation) “f2” indicates 2 (f)ree Gift remains to claim “F” denotes free Gift to claim this month (Refers to Section 5 for more details) How to use a SAVVY LOYALTY CARD: Hold card above the Keypad and watch the Display of the Terminal.
1. Powering up When the SAVVY Terminal is switch on, A sequence of messages will be displayed; an audio Beep will be heard and it goes into a Ready mode for operation. Welcome to SAVVY ALT102 ver. 2.
2. Ready Mode Operation – after power up (before cashier/manager login) a) How to Register a new customer card If the card has not been registered, the display message shows: New customer Register? √ : Yes Press [√] to register the customer Card registered Upon successful registration b) For Customer to Check their previous or last Loyalty Amount and Purchase Date without purchase Hold card over keypad ID: 60E90796 f0 Cash: 150.00 Unique Card ID no.
384.00 400.00 at 3.0% at 3.5% Accumulated purchase will be $384 Next level 3.5% discount if accumulated purchase reaches $400 Messages will scroll for few seconds until next operation or press [X] to Ready mode 3.
Total of Gifts claimed Total of Gifts added to SAVVY cards Press [X] to exit to READY mode NOTE: 1) Always logout when not in use for extended period 2) In Point Redemption/Accumulation schemes, displays show Points instead of Cash. 4.
Once you scroll to the chosen loyalty scheme Press [X] three times to return to Ready mode (or wait a few seconds to time out) IMPORTANT: Manager must not forget to logout after use 5.
b) Redeem Gift token from SAVVY Card (Cashier/Manager login) Press [#] [5] Press √ to Claim free gift and place card over keypad No claim this month This message may appear if gift is claimed or purchase has been made before Gift claim during the month Allow claim anyway? √: Yes Allows claim if Always Claim Mode is ON Press [√] to continue with Gift claim Old free = 5 New free = 4 Press [X] to return to Ready mode 6.
b) Reverse or Deduct Cash amount from SAVVY card This is to reverse Loyalty purchase in case of entry error Example: Reverse purchase amount of $300.00 Press [#] [3] Deduct cash ? Deduct Cash mode Press [3] [0] [0] [√] and place card over keypad Cash amount in Card New Cash amount in Card Old = 450.00 New = 150.00 Press [X] to return to Ready mode or you may perform other operation e.g. another customer purchase 7.
Press [√] to register reward claimed Reward claimed ! Reward level 2 Press [X] to return to Ready mode c) Reverse Entry or Deduct Points after max. reward level Example: Card has 8,000 points. Deduct 8,000 points to start again Press [#] [3] Deduct point ? Press [8] [0] [0] [0] [√] and place SAVVY card over keypad Old point = 8000 New point = 0 Press [X] to return to Ready mode 8.
Press [3] [0] [0] [√] and place SAVVY card over keypad Old point = 300 New point = 0 Press [X] to return to Ready mode 9.
Press [√] to make changes; [X] when finish Press [f1] to scroll up; [f2] to scroll down to different levels to make further changes b) Change “Bonus Discount Plan” There are 3 Bonus levels that can be set Go to “View/Change – Bonus disc plan” Menu Press [√] to and another [√] to edit; Bonus level 1 7 2.
Press [√] to confirm new “Shopping period” Shopping period = 35 Press [X] to exit d) Change “% Cash to expire” Go to “View/Change – % cash to expire” Menu Press [√] to view % cash to expire = 50 % to expire for each shopping period E.g. To change to 20%; Press [√] [2] [0] % pts to expire ? 20 Press [√] again to confirm change % pts to expire = 20 Press [X] to exit 10.
a) Change the Point Accumulation Plan Starting from Ready mode: (otherwise press [X] to Ready mode) Press [f1] [f2] [√] to enter “View/Change” Menu View/Change Login record Press [f2] [√] to enter “View/Change – Reward Plan” Menu Reward level 1 100 Level 1 reward is at 100 points Example: Change to 150 points for Reward level 1 Press [√] , cursor blinks to await new entry Press [1] [5] [0] [√] Press [X] to continue Press [f1] to scroll up; [f2] to scroll down to different levels to make changes Press [√]
E.g. Change to 20%; Press [√] [2] [0] % pts to expire ? 20 Press [√] again to confirm change % pts to expire = 20 Press [X] to exit d) Change “$Spend to Point” conversion factor Go to “View/Change – $Spend to point” Menu Press [√] to view $Spend to point =1 This is for $1 to one point E.g.
11. Miscellaneous Operations a) Change “Calendar/Clock” settings (Manager Login) Starting from Ready mode (with Manager login); Press [f1] (to enter Menu); [f1] [f1] (2 more times to Change Clock Menu); and [√] to confirm YYMMDDWWhhmmss ? -----------------------------Enter new date, time and [√] to confirm YY MM DD WW hh mm ss is year (04..
c) View Transaction Records (Cashier/Manager login) Starting from Ready mode; Press [f1] (to enter Menu); [f2] [f2] to scroll down to View transaction record Press [√] to view details Use [f1] and [f2] to scroll through 20 transaction records Press [√] to select individual record for viewing Subsequent [√] scroll through record details Press [X] to return to Ready mode Page 23
Appendix – Terminal operation settings Login with Cashier/Manager Card allow access to Menus by pressing f1. Cashier can view settings only. Manager login required to change settings 1. Menu Operations Pressing [f1] will scroll up through Menus 1 to 6 below. Pressing [f2] scrolls down in reverse order. Press [X] to exit and return to Ready mode Press to [√] select function or confirm selection 1. View expiry date / TSN / Shop Code View the terminal expires dates, Terminal Serial Number and Shop Code.
The Loyalty terminal uses the new accumulated point to look up the discount percentage to compute discount. It consists of 21 steps of table for $ Spend peg to a discount level. Each discount % can be as small as 0.1%. 3) Bonus Discount Plan This has 3 additional discount level incentives to reward regular shoppers. 4) Free gift mode Feature to attract customers visit every month.
10) Loyalty Program This is change to other Loyalty Program – Point Redemption and Point Accumulation. Operation under these programs has a setting: $ Spend to Point (conversion factor) This is conversion factor for converting purchase $ to points. Default setting is $1 to 1 point. 11) Maximum key in amount This the maximum entry allowed for single transaction entry, useful to prevent extra “0” digit entry error. 12) Claim free gift This is to allow “monthly” or “always” gift claim.
