PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset About This Document This document describes how to configure and prepare the Ascom i63 VoWiFi Handset. TD 93289EN / / Ver.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Abbreviations and Glossary Device Manager Used for management of device, such as editing of parameters and updating the devices with new software. The Device Manager is a server-based application used for medium and large sites where centralized management is needed as device management can be performed remotely (no collection of devices is needed).
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset PBX Private Branch Exchange A telephone system within an enterprise that switches calls between local lines, and allows all users to share a certain number of external lines. Also referred to as Call Manager. SNMP Simple Network Management Protocol VoIP Voice over IP VoWiFi Voice over WiFi Refers to a system running VoIP over WLAN. WiFi Family of radio technologies that is commonly used for the wireless local area networking (WLAN).
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Contents 1 Introduction.................................................................................................................................... 1 1.1 1.2 1.3 1.4 Target Group ...................................................................................................................... 1 Prerequisite ........................................................................................................................
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 4.5 4.6 4.7 4.8 4.4.6 Audio Transfer..................................................................................................... 21 4.4.7 Start a New Call during Conversation.....................................................................22 4.4.8 Switch between Calls ...........................................................................................22 4.4.9 End a Call....................................................................
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 5.13 Voicemail .........................................................................................................................42 5.13.1 Check the Voicemail Inbox ...................................................................................42 5.13.2 One Key Voicemail Access ...................................................................................42 6 Alarm Operation ..................................................................
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 8.8 8.7.4 Display Settings ...................................................................................................70 8.7.5 Time and Date Settings .........................................................................................71 8.7.6 Answering...........................................................................................................72 8.7.7 Change Text Size for Messages ..................................................
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset A.2 A.3 A.4 A.5 Restrictions for Wireless LANs (EU and EFTA, USA and Canada)............................................94 Regulatory Information (EU and EFTA).................................................................................94 Regulatory Information (USA and Canada) ...........................................................................94 A.4.1 FCC and ISED Compliance Statements ...........................................................
PRELIMINARY Introduction 1 USER MANUAL Ascom i63 VoWiFi Handset Introduction This document describes features and settings of the Ascom i63 VoWiFi Handset. The i63 is feature-rich with color display, telephony, and messaging and alarm. It is designed to be used in medium demanding environments. The i63 is aimed at users that need to be reachable and that need mobile voice and messaging features.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 1.3 Introduction How to Use This Document 1.3.1 System Administrators The following list include chapters that describe functions configured by the system administrator. • 3.3 Easy Deployment, page 13 • 3.4 Log a Shared Phone On and Off, page 14 • 4.4 During a Call, page 20 • 4.7 Push-to-Talk Group Call, page 26 • 6 Alarm Operation, page 43 • 8.
PRELIMINARY i63 Protector i63 Talker Functions i63 Messenger USER MANUAL Ascom i63 VoWiFi Handset Introduction Data with prefix2 – X X Alarm with data2 – – X Alarm with location, access points2 – – X Ekahau RTLS1 X X X Cisco MSE X X X Messaging2 – X X Interactive Messaging2 – X X Colored messaging2 – X X Message acknowledgement2 – X X Voice mail4 X X X Push-to-talk (PTT)2 – X X Shared phone1, 2 X X X Five configurable emergency numbers X X X Dynamic
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset i63 Protector i63 Talker Functions i63 Messenger Introduction Local phonebook (250 contacts) X X X Central phonebook2, 4 X X X Company phonebook X X X Clear lists in charger X X X Supports SNMP X X X 20 languages X X X Standard headset connector 2.
PRELIMINARY Introduction USER MANUAL Ascom i63 VoWiFi Handset Accessories Headset with microphone on cable Headset with microphone on boom Bluetooth headset Hearing protection 2.5 Peltor Battery pack 5 TD 93289EN / / Ver.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 2 Description of the Ascom i63 VoWiFi Handset Description of the Ascom i63 VoWiFi Handset 1 2 17 3 4 16 5 6 7 15 8 9 ABC DEF GHI JKL MNO PQRS TUV WXYZ 14 10 13 11 12 1. Multifunction/Alarm button/PTT button This button can be used as a shortcut to functions, with long or double press modes. Depending on what model of handset that is used, the button can be used as a push button alarm or configured as a PTT button.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Description of the Ascom i63 VoWiFi Handset 8. Five-way navigation key Navigation key with Left, Right, Up, Down, and Confirmation (in the middle). These keys, except the middle key, can also be programmed for shortcut. 9. Voicemail access A quick access to the handset’s Voicemail. This is a system dependent feature. 10. Key lock and Upper/Lower case Combined key lock and switch between upper and lower case. 11. Microphone 12.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Description of the Ascom i63 VoWiFi Handset • A long press on 0 enters the character + (used, for example, to enter an international number), if the hot key function on key 0 is deactivated. • Enter a pause in number input mode by a long press on the display. 2.1.2 key. A pause is indicated by a P in the In Text Input Mode • A short press on any of the keys 0–9 displays the first available character on that specific key.
PRELIMINARY Description of the Ascom i63 VoWiFi Handset 2.4 USER MANUAL Ascom i63 VoWiFi Handset Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user. Figure 3.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Description of the Ascom i63 VoWiFi Handset Low battery warning Shown when the battery has 10% or less remaining capacity left. Very low battery warning Shown when the battery has TBD% or less remaining capacity left. Empty battery warning Flashing when the battery has TBD% or less remaining capacity left. Incoming call Indicates answered calls in the call list. Missed call Indicates all missed calls in the call list.
PRELIMINARY Description of the Ascom i63 VoWiFi Handset USER MANUAL Ascom i63 VoWiFi Handset Voicemail message Displayed in the message inbox when there are voicemails. The icon remains until the voicemail has been listened to. Microphone off Indicates a silenced microphone. It is displayed after a long press on the Sound off key, Mute button during a call. During a PTT call, the microphone is silenced when the PTT button is released. Loudspeaker (enabled) Displayed in the soft key bar during a call.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Description of the Ascom i63 VoWiFi Handset Figure 4. Menu Icons Connections Calls Bluetooth Headset System Call lists Set absence Group calls Shortcuts Services Settings Profiles Messaging Contacts The Contacts menu contains all names/numbers in the Contacts list. In addition, a company phonebook 1 with up to 1000 entries can be downloaded to the handset via the Device Manager. A central phonebook 1 can also be accessed from the Contacts menu.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Basic Operation 3 Basic Operation For information on how to answer and end a call, see 4.2 Incoming Call, page 17. 3.1 GDPR Considerations The handset provides data protection by design, and with the default settings the GDPR requirements are followed. To comply with GDPR, make sure that Auto phone lock is enabled. See 3.7 Lock and Unlock the Handset, page 16. 3.2 Switch the Handset On and Off Switch On the Handset Press and hold .
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 3 Select the language to be used (Settings → *Language) or press Cancel. If Cancel is pressed, the default language English is used. 4 When the handset displays the dialog window Login:, enter the handset’s Call ID (endpoint number), that is, the phone number of the handset, in the User: field. Basic Operation If, by mistake, a wrong number is entered, make a factory reset, and start over again, see 10.2 Administration Menu, page 80.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Basic Operation Log On a Handset The handset must be switched on and no other user can be logged on. See 3.2 Switch the Handset On and Off, page 13. 1 A dialog window Login? is displayed. Press the soft key Yes. 2 Enter User ID and password. 3 Press Login. The user will be automatically logged out from a previously used handset. Log Off a Handset 1 Press and hold 2 A dialog window Logout? is displayed. Press the soft key Yes. .
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Basic Operation Lock Keypad 1 Press 2 Press Lock. . Unlock Keypad . 1 Press 2 A dialog window Unlock? is displayed. Confirm by pressing Yes. 3.7 Lock and Unlock the Handset The handset can be locked to prevent unauthorized use. If this function is activated, a PIN code has to be entered for example to switch on the handset, to answer an incoming call, and so on.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling 4 Calling 4.1 Open the Call List 1 Press Menu. 2 Select Calls 3 Select Call list. 4 Select a number. 5 Press or the soft key Call to dial. The number can be edited before the call is dialled. Press More and select Edit number. The 25 last received, dialled or missed calls are stored in a call list. See Calls, page 98. 4.2 . Incoming Call A ring signal or vibrating handset, or both, indicates an incoming call.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling Some systems/PBXs require that the handset sends a DTMF in order to end a call. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN. 4.3 Outgoing Call 4.3.1 Pre-Dial Enter the number and press to get the line. The number is displayed while dialling. The soft key Clear can be pressed to erase the number if required. The navigation key can be used to step, add or delete digits from the middle of a number.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling 2 Select Messaging. 3 Select Inbox. 4 Select message from the list. 5 Select View. 6 Select More. 7 Select Call sender. 4.3.7 Dial a Number from Contacts 1 Open the menu by pressing the confirmation button, or the soft key Menu. 2 Select Contacts. 3 Select Call contact. 4 Select contact from the list, or search name or number by entering characters in the Search field. 5 Press 4.3.8 or the soft key Call.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 3 Select Call contact. 4 The local and company phonebook appears in the same list but the company names are indicated by a Locked entry icon in front of the name. Select contact from list, or search name or number by entering characters in the Search field. 5 Press 4.4 Calling or the soft key Call to make the call. During a Call Some of these functions are system dependent.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling 4.4.4 Turn the Microphone On or Off during a Call Turn the Microphone Off 1 During a call, press the soft key More. 2 Select Microphone off. 3 Press Select. The icon hear you. indicates a silenced microphone. This means that the other part in an ongoing call cannot Turn the Microphone On 1 During a call, press the soft key More. 2 Select Microphone on. 3 Press Select.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling This option is only visible if a Bluetooth connection is active. 1 Press the soft key More during the call. 2 Select Audio transfer. 3 Press Select. 4.4.7 Start a New Call during Conversation This option is only visible if configured in the handset. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN. 1 During a call, press the soft key More. 2 Select New call. 3 Press Select.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling 4.4.10 Transfer a Call This option is only visible if configured in the handset. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN. When there are two ongoing calls, the first call can be transferred to the second call. A new call must have been started during conversation, see 4.4.7 Start a New Call during Conversation, page 22. 1 During a call, press the soft key More. 2 Select Transfer.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling The person initiating the conference call is the conference leader, and the other are participant members of the conference call. 4.4.13 Call Back When a call is made to a busy handset, an automatically call back can be made when the busy handset is free. This option is only visible if configured in the handset. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling 3 Press Select. The new call is now connected, and the first call is on hold. Method 2 If a second caller calls during a phone call, the handset beeps and display the text Internal call for internal callers and External call for external callers. The handset also displays the name or phone number of the second caller. To answer the second caller, do as follows: 1 Press the soft key Accept.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 4.5 Calling Loudspeaking Function There are five options to activate the loudspeaking function: • Press the Multifunction button, a navigation key, a hot key, or a soft key defined as shortcut to a “Phone call X” function. When pressing the key/button, a predefined number is called, see Shortcuts, page 103. The support for Multifunction button is dependent on what model of the handset that is used. For more information, see 1.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling The Multifunction button may also be configured to serve as the PTT button. This makes it easier for users who may have to wear gloves because of dress or other requirements. Because the multifunction button is larger than the PTT button and found on top of the handset, it is easier to locate and use compared to the smaller PTT button at the side of the handset.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling As default, the handset starts in inverted mute and loudspeaking mode, but it can be configured differently in a PTT group. 2 Press and hold to open the microphone for transmitting. The microphone is muted again when is released. 3 The Multifunction button may have also been configured to act as the button. The support for Multifunction button is dependent on what model of the handset that is used. For more information, see 1.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling Figure 6. Incoming Invitation Received as a Message 1 Press Accept. The handset may accept the invitation automatically, start in inverted mute and loudspeaking mode, depending on the configuration of the received invitation. When the invitation is accepted, the following screen appears: The invitation can now be deleted or closed by clicking the Delete Soft key or the Close Soft key, respectively.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 3 Calling The Multifunction button may have also been configured to act as the button. The support for Multifunction button is dependent on what model of the handset that is used. For more information, see 1.4 Functions and Accessories, page 2. Invitation Received as a Message during an Ongoing Call If a user receives an invitation during an ongoing call, it is displayed as an ordinary invitation, see Figure 6.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Calling Alternatively, when in idle mode, press 4.8 quickly, select PTT group, and then press . Emergency Calls If configured in the WinPDM/Device Manager, any one of up to five predefined emergency numbers can be called, even if the handset or keypad has been locked. For additional information, see sections 8.7.2 Keypad Lock Settings, page 68 and 8.7.3 Phone Lock Settings, page 69. 31 TD 93289EN / / Ver.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 5 Messaging 5.1 Message List Messaging The thirty last received messages are stored in a list. The message list is located in the Messaging menu Inbox. Time and date information is included in the message. If a message is received when the inbox already contains thirty messages, the message in the inbox with the oldest time and date is automatically replaced by the newly received message. 5.
PRELIMINARY Messaging 5.2.3 Delete Messages 1 Enter Messaging in the menu, see Messaging, page 101. 2 Select Inbox. 3 Select message to delete. 4 Press More. 5 Select Delete. 6 Press Yes for confirmation. The message is deleted. To delete all messages in the list, select Delete all and press Yes for confirmation. 5.2.4 USER MANUAL Ascom i63 VoWiFi Handset Forward a Message 1 Enter Messaging in the menu, see Messaging, page 101. 2 Select Inbox or Sent. 3 Select message. 4 Press View.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 5.2.6 Messaging Call a Number Included in a Message If the sender has written a number in the message, the number can be called without dialling. This option is only visible if the number consists of minimum three digits. 1 Select View. 2 Do one of the following: • Press More and select Call no. in text. • Press . 3 If the message contains several numbers, select the number to be called from the list. 4 Press Call or 5.2.7 .
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Messaging • When a call is received that the user wishes to decline, but still acknowledge with a message, without having to type a completely new message. See 5.9 Decline a Call with a Predefined Message, page 39. • When a text message is received that the user wishes to answer with a text message without having to type a completely new message. See 5.10 Answering a Text Message with a Predefined Message, page 39.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 5 Enter the call number. 6 Press Send to send the message. 5.2.10 Open a Sent Message 1 Enter Messaging menu, see Messaging, page 101. 2 Select Sent. 3 Select message. 4 Press View to read the message. 5.2.11 Messaging Review Inbox Content while Reading a Message To review the content of the inbox while reading a received message, perform the following steps: 1 Press the More soft key. 2 From the pop-up menu, select Inbox.
PRELIMINARY Messaging USER MANUAL Ascom i63 VoWiFi Handset The messages that are not closed are put last in the message queue and remain in the message queue until they are closed. They are shown as unread in the message list and are not shown as read until they have been closed. See Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN for more information how to set the parameters. 5.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Messaging If a handset receives an IM update when the original message already has been deleted, the handset automatically sends a negative acknowledge (NAK) to the system, if requested. A very simple interactive message can look like the one in Example of an Interactive Message, page . The options depend on the configuration in the client application. Figure 7.
PRELIMINARY Messaging USER MANUAL Ascom i63 VoWiFi Handset In Figure 8. Example of a Colored Message, page 39, there are two colored messages, a new message and a read message, in the message inbox (left in the figure). The messages are indicated by a gradient color bar behind the envelopes. In addition, a gradient color bar is shown below the envelop when reading a colored message (right in the figure). Figure 8.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 4 Navigate to the required message template and press the soft key Select. If required, edit the message. 5 Press the soft key Send. The message sender’s number is displayed in the handset display. 6 Press the soft key Send. A Message sent confirmation is displayed and the message is sent to the caller. 5.
PRELIMINARY Messaging USER MANUAL Ascom i63 VoWiFi Handset or select a number from the handset call list or local or central phone books. 3 Press the Call soft key and wait for the called party to reply. The message is replaced by the ongoing call detail. The user may now do one of the following: • Continue with the call without referring back to the received message. • Redisplay the message and continue the call to further review and discuss the message.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 5.12.1 Messaging Send Mobile Data User entered data can be sent from the handset by pressing a pre-programmed Hot key or Soft key, or selecting a Service. Mobile data can be used for opening a door, starting/stopping a machine etc. The data can either be predefined, or entered after the Hot key/Soft key is pressed or Service is selected. The data can be predefined when programming the Soft/Hot key or Service, see 8.2.1 Define Soft Keys, page 55, 8.2.
PRELIMINARY Alarm Operation 6 USER MANUAL Ascom i63 VoWiFi Handset Alarm Operation Applicable to Protector only. If a shared phone is used, it must be logged in to the system to be able to send alarm. See 3.4 Log a Shared Phone On and Off, page 14. If two or more alert notifications of equal priority are generated, the one generated first is displayed first.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Alarm Operation The Man-down alarm reacts if the handset is tilted (default 45°) from the vertical for a predefined period of time (default 7 s). The No-movement alarm will react if no movement is detected during a predefined period of time (default 30 s). The handset alerts by beep and vibrator signals, depending on the settings, during a predefined period of time (default 7 s). At the same time, the handset displays the message Man-down warning.
PRELIMINARY Alarm Operation USER MANUAL Ascom i63 VoWiFi Handset Reset Alarm 1 Reset the alarm in one of the following ways: • Move the handset to an upright position (after Mandown). • Move the handset (after No-movement). • Press the Mute button if the ALS sounds. 6.5 Alarm with Additional Information Information about the approximate location of the handset is automatically sent along with an alarm, see Associated Access Point (AP) Location, page 45.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 7 Location Location The handset is compatible with both Cisco Mobility Services Engine (MSE) and Ekahau Real Time Location System (RTLS), which give a more accurate location than AP Location. Cisco MSE Location APs measure the client signal strength for received data packets and forward those measurements to the Cisco Mobility Services Engine (MSE).
PRELIMINARY Menu Operation 8 USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Figure 9. The Main Menu 8.1 Calls 1 Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2 Select in the menu, and press the confirmation button or the Soft key Select. 8.1.1 Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Edit Number from the Call List 1 Press the soft key More. 2 Select Edit number. Save Number 1 Press the soft key More. 2 Select Save number. Send Message 1 Press the soft key More. 2 Select Send message. Delete Entry from the Call List 1 Press the soft key More. 2 Select entry to delete. 3 Select Delete. 4 Select Yes to delete the entry from the list. Delete All Entries from the Call List 1 Press the soft key More.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 3 Select Missed calls. To scroll in the list, press up and down on the navigation key. 4 Press the soft key Call to call back. As in Call List there is a Soft key More, that can be used to view the time/date of the call, edit the received number, add to contacts, delete received numbers. See 8.1.1 Call List, page 47 for information about the functionality in Soft key More.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 2 Press and hold Menu Operation to open the microphone for transmitting. The microphone is muted again when is released. 3 The Multifunction button may have also been configured to act as the button. The support for Multifunction button is dependent on what model of the handset that is used. For more information, see 1.4 Functions and Accessories, page 2.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Figure 11. Incoming Invitation Received as a Message 1 Press Accept. The handset may accept the invitation automatically, start in inverted mute and loudspeaking mode, depending on the configuration of the received invitation. When the invitation is accepted, the following screen appears: The invitation can now be deleted or closed by clicking the Delete Soft key or the Close Soft key, respectively.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 3 Menu Operation The Multifunction button may have also been configured to act as the button. The support for Multifunction button is dependent on what model of the handset that is used. For more information, see 1.4 Functions and Accessories, page 2. Invitation Received as a Message during an Ongoing Call If a user receives an invitation during an ongoing call, it is displayed as an ordinary invitation, see Figure 11.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Alternatively, when in idle mode, press 8.1.7 quickly, select PTT group, and then press . Re-join a PTT Group Re-join a Group from Call List If a PTT invitation was received as a call and the user rejected or missed it, the PTT group can be dialed from the Call list or Missed calls, respectively. The PTT invitation is indicated by the 8.1.1 Call List, page 47, or 8.1.2 Missed Calls, page 48. icon in the list.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Deactivate the Absence Setting 1 Enter Call service in the menu. 2 Select Deactivate. 3 Press Select. Divert Calls The user can divert calls to another extension. 1 Select Divert calls. Divert Internal/External Calls The user can divert calls to another extension. 1 Select Internal or External. 2 Select Activate. 3 Enter number (maximum 24 digits) to divert to, or press the soft key to open the phonebook. 4 Press OK.
PRELIMINARY Menu Operation 3 Enter number (maximum 24 digits) to divert to, or press the soft key to open the phonebook. 4 Press OK. USER MANUAL Ascom i63 VoWiFi Handset The handset sends a diversion reason code to the system by establishing a call. The call is automatically disconnected after a few seconds. The code is defined when configuring the diversion reason in the handset. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 3 Select Function and press Select to select function for the hot key. 4 Select function from the list, press Select, and press Back. 5 Select Value (only for some of the functions), and press Select. Enter a value (for example a handset number) and press Back. 6 Select Control question (off by default) and press Select. Press Back. 7 Press Save. 8.2.3 Define Navigation Key 1 Select Navigation keys. 2 Select Up, Down, Left, or Right.
PRELIMINARY Menu Operation 5 Select Value (only for some of the functions), and press Select. Enter a value (for example a handset number) and press Back. 6 Select Control question (off by default) and press Select. Press Back. 7 Press Save. 8.3 USER MANUAL Ascom i63 VoWiFi Handset Services The Services menu lets the user create a submenu of frequently used functions. For example, Write new message, Central phonebook, Call contact, and so on.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 8.3.3 Delete Services 1 Mark a service by pressing up and down on the navigation key. 2 Press More. 3 Mark Delete by pressing down on the navigation key. 4 Press Select. 5 Press Yes to delete the service. 8.4 Menu Operation Messaging To close several new messages quickly, press messages in the Messaging inbox. . The messages are indicated as unread The thirty last received messages are stored in the inbox.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 3 Select Yes to delete the message. Forward Message 1 Select More. 2 Select Forward. 3 Enter additional text if needed. 4 Select Send. 5 Enter number. 6 Select Send to forward the message. Call Sender 1 Select View. 2 Select More. 3 Select Call sender. Call Number in Text This option is only visible if the number consists of a minimum of three digits. 1 Select View.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 8 Menu Operation Press Save. The number is saved in the contact list. 8.4.2 Write New Message 1 Select Write new message. 2 Enter text and press Send. See also 5 Messaging, page 32. The message can be saved and sent later by pressing the soft key Back and selecting Yes. The message is stored under Unsent messages. See 8.4.3 Unsent Messages, page 60. 3 Enter number or press the middle soft key to get a number from the contact list. 4 Press Send.
PRELIMINARY Menu Operation USER MANUAL Ascom i63 VoWiFi Handset Delete Message 1 Select Delete. 2 Select Yes to delete the message. Delete/Delete All 1 Select More. 2 Select Delete or Delete all. 3 Select Yes to delete the sent messages. 8.5 Profiles An own profile can be set up for incoming calls, message alerts, message volume, vibrating alerts, key sound etc. This can be useful when there are many users on the same handset who require different sound profiles.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 8 Repeat steps 6 Add Setting, page 61–7 Select Setting, page 61 to add additional settings. 9 Mark the wanted setting and press Edit to make the changes. Add New Profile Based on Another Profile 1 Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2 Select 3 Select Add new. 4 Enter a name for the profile. 5 Press Save. 6 Press More and select Import from.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 7 Press Yes to confirm the deletion. Edit Profile 1 Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2 Select 3 Select profile in the list. 4 Press More and select Edit. 5 The following options are available: in the menu. • Edit the wanted setting by marking it and pressing Edit. • Add additional settings by pressing More and selecting Add setting or Import from.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 2 Select contact from the list, or enter name or number in the search field. 3 Press the Call Soft key. Menu Operation The contact can also be edited and a message sent by selecting View and pressing More. 8.6.2 1 Add Contact Select Add contact. Add New Contact 1 Select New. 2 Select Add and enter the name of the contact. 3 Press OK. 4 Select Work number, Mobile number, or Other number. 5 Press Add. 6 Enter hand set numbers. 7 Press OK.
PRELIMINARY Menu Operation 3 Enter new name or number, or both, and press OK. 4 Press Save. 8.6.4 USER MANUAL Ascom i63 VoWiFi Handset Set Ring Signal for a Contact A specific ring signal can be set for each contact. 1 Add or edit a contact according to 8.6.2 Add Contact, page 64 or 8.6.3 Edit Contact, page 64. 2 Select Ring signal. 3 Select the ring signal to be used for the selected contact. 4 Press Back and press Save. 8.6.5 Delete Contact 1 Select Delete contact.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 2 Menu Operation Enter handset number and select Search. The search result is displayed. View Last Search Result 1 Select Last result. Only the last search result is displayed. 8.7 Settings 1 Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2 Select 8.7.1 in the menu, see Settings, page 105. Sound and Alert Settings Adjust the Ring Volume 1 Select Sound & Alerts. 2 Select Volume.
PRELIMINARY Menu Operation USER MANUAL Ascom i63 VoWiFi Handset Set Alerts for Messages 1 Select Message alert. Different message alerts can be selected. The handset has eight different message alerts by default, see Settings, page 105. 2 Select message alert from list. Press Play to listen to the different sounds. The option Custom sounds should be selected to create a customized message alert. For more information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 8.7.2 Menu Operation Keypad Lock Settings The handset keypad can be locked automatically to minimize the risk of accidentally pressing keys or buttons while the handset is not in use. The keypad is automatically locked after a lock time parameter Auto lock time expires. The alarm button can be pressed while the keypad is locked.
PRELIMINARY Menu Operation USER MANUAL Ascom i63 VoWiFi Handset Deactivate the Automatic Key Lock 1 Select Locks. The Locks menu is displayed. 2 Select Automatic key lock menu item and select Off. Automatic Key Unlock The user can configure a locked keypad to unlock automatically when a call or message is received. After the user has serviced the call or message, the keypad is locked again after the specified Auto lock time expires. 8.7.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 9 Menu Operation Select the required lock time. If the PIN code has been forgotten, it can be removed by the handset distributor. Deactivate the Phone Lock From the handset Settings menu, perform the following: 1 Select Locks. 2 Select Phone lock. 3 Select Auto phone lock. 4 Select Off. 5 Enter PIN code. 6 Press OK. Change PIN Code From the handset Settings menu, perform the following: 1 Select Change PIN code. 2 Enter the old PIN code.
PRELIMINARY Menu Operation USER MANUAL Ascom i63 VoWiFi Handset When the handset with the screen saver set to Information is in a charger, the Owner ID is displayed even if the handset switched off. This simplifies identification when many handsets are in a charging rack. Brightness 1 Select Display. 2 Select Brightness. 3 Select Normal or Power save. 4 Press Back. Rotate Display Text 1 Select Display. 2 Select Rotate display text. 3 Select Normal or Inverted. 4 Press Back.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation Set Date Format 1 Press Menu. 2 Select Settings [image]. 3 Select Time & Date and press Select. 4 Select Date format. • The following date formats are available: 5 Date format Example DD/MM/YYYY 17/09/2018 (Europe) MM/DD/YYYY 9/17/2018 (US) YYYY-MM-DD 2018-09-17 (ISO 8601) MMM DD YYYY Sep 17 2018 DD MMM YY 17 Sep 18 DD.MM.YYYY 17.09.2018 DD-MM-YYYY 7-09-2018 Press Select to save the setting. 8.7.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 2 Enter Settings in the menu. 3 Select Answering. 4 Select Answering behavior. 5 Select Automatically, Loudspeaking, or Quick answer. If Automatically is selected, all incoming calls are connected automatically. If Quick answer is selected, the call is connected by lifting the handset out of the charger. 6 Press Change to change the setting. The check box is marked. 7 Press Back to save the setting.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 2 Select Settings 3 Select Owner ID. 4 Enter identity. See 2.1 Alphanumeric Keys, page 7. 5 Press Save. 8.7.10 Menu Operation . Alarm Settings It is recommended to configure a shortcut to this menu if it is frequently used, see 8.2 Shortcuts, page 55. Activate Man-down and No-movement Alarms Applicable to Protector only. The handset version must be WH2-AAAA/2A or above (see label under battery cover). This function requires a license.
PRELIMINARY Menu Operation 2 USER MANUAL Ascom i63 VoWiFi Handset Select in the menu, and press the confirmation button or the Soft key Select. 8.8.1 Bluetooth Headset Introduction Bluetooth technology replaces the cord between the handset and the headset. This allows the user to move more freely and eliminates the risk of a headset cord getting stuck. The supported Bluetooth functions are the following: • Pair the handset with its headset. • Choose which device to use when making a call.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation If the preconfigured headset profiles do not match the headset in use, or the audio performance is bad, an own headset profile can be configured. This is done in the Device Manager, refer to the Installation and Operation Manual, Portable Device Manager for Windows (WinPDM), TD 92325EN. If an own profile is configured in the Device Manager, the profile is selectable in the handset menu. 8.8.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Operation 3 Select Switch off. Turn the Sound Off If handset restrictions are enabled, the handset might not be switched off/muted when placed in the charger. When the handset is placed in the charger, it will be muted. When the handset is removed from the charger, the sound switches on again. When the handsets sound is off/muted in the charger, the Owner ID of the handset is shown.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 9 System Profiles System Profiles Applicable to Protector and Messenger only. A system profile can be used when certain settings in a handset are required that the user is not allowed to change. The settings require configuration in the WinPDM or Device Manager and include alarm settings, soft key settings and presence settings. For additional information, refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
PRELIMINARY System Profiles USER MANUAL Ascom i63 VoWiFi Handset The feature can be triggered by several kinds of event, such as moving between different parts of a buildings where a system profile might be appropriate in one location but not required in another. The system profile name is displayed when the handset is in idle mode. The user should be aware that the characteristics and behavior of the handset change when the system profile changes.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 10 Advanced Functions 10.1 Device Information Advanced Functions In the Device Information menu, you can view information about the handset, which can be useful when contacting the system administrator to get support: • Software version • Hardware version • Licenses • WLAN information • Network information • User ID To enter the Device Information menu, press Menu, select Settings [image] in the menu, and then select Device info.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Advanced Messaging 11 Advanced Messaging Applicable to Protector and Messenger only. 11.1 Voice Mail This feature is only available if configured in the system. 11.1.1 Receive a Voice Mail When receiving a voice mail, this is indicated by the icon in the status bar. If the PBX does not support this feature, only one message is displayed, even if two or more are stored in the PBX. 11.1.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 11.3 Advanced Messaging Message Queuing and Message Priority To notify about new incoming messages, all incoming messages are placed in a message queue. The sorting order for the message queue depends on the system settings. By default, the messages are sorted according to the message priority, and thereafter according to arrival time. The messages in the message queue are automatically displayed for 20 seconds until all messages are displayed.
PRELIMINARY System Handling 12 USER MANUAL Ascom i63 VoWiFi Handset System Handling Software and parameters in the handset can be upgraded using the following tools: • The DP1 Desktop Programmer connected to the WinPDM, see Installation and Operation Manual, Portable Device Manager for Windows (WinPDM), TD 92325EN. • The Device Manager, see User Manual, Device Manager in Unite CM and IMS3, TD 92855EN.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset System Handling If the handset is removed from the charger and used, the update is suspended and resumed when it is returned to the charger. When the update is complete, a Handset is updated message is displayed to indicate that the handset is available for use, as shown in Figure 14. Update Completed while in Charger, page 84. Select the OK soft key to close the message. Figure 14. Update Completed while in Charger TD 93289EN / / Ver.
PRELIMINARY Operation Notice 13 Operation Notice 13.1 Accessibility and Voice Quality USER MANUAL Ascom i63 VoWiFi Handset The WLAN network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area The handset can only be used in the area covered by the system. Outside of this area the handset looses contact with the system.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Maintenance 14 Maintenance 14.1 Maintenance of Batteries 14.1.1 Battery Warnings The Low battery icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute and the dialog window Battery low. Charge now. appears. The Very low battery icon is displayed when the battery has TBD% or less remaining capacity left.
PRELIMINARY Maintenance USER MANUAL Ascom i63 VoWiFi Handset Figure 15. Replace the Battery 14.2 Easy Replacement of Handset Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. The easy replacement procedure is done via the handset display. Easy replacement is not supported when using DP1 Desktop Programmer.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 15 Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Troubleshooting Fault Probable cause Unable to switch off handset by long pressing the On-hook key. Disable the parameter Prevent A handset restriction preventing the user to switch off the handset. switch off, see Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN. Handset, with In Charger → Other actions → Switch off enabled, is not switched off when placed in charger. Action or comment No entries in Call list.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 16 Energy Efficiency Energy Efficiency Recommendations on how to save energy: • Do not charge a battery when the ambient room temperature is above +40°C or below +5°C (above 104°F or below 41°F). Charging below +5°C will harm the battery and shorten the lifetime. • Note that storing Li-Polymer batteries at high temperature dramatically reduces its capacity.
PRELIMINARY Related Documents 17 USER MANUAL Ascom i63 VoWiFi Handset Related Documents Data Sheet, Ascom i63 VoWiFi Handset, TD 93277EN Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN Quick Reference Guide, Ascom i63 VoWiFi Handset, TD 93326EN Installation and Operation Manual, Portable Device Manager for Windows (WinPDM), TD 92325EN User Manual, Device Manager in Unite CM and IMS3, TD 92855EN Configuration Manual, IMS3, TD 92762EN Configuration Manual, Unite Connectivity Manager, TD 92735EN
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset 18 Revision History Revision History Version Date Description Rev. PA1 28 March 2019 First version TD 93289EN / / Ver.
PRELIMINARY Safety and Regulatory Instructions Appendix A USER MANUAL Ascom i63 VoWiFi Handset Safety and Regulatory Instructions Read this section before using the i63 VoWiFi Handset. For safe and efficient operation of the handset, observe the guidelines given in this manual and all necessary safety precautions when using the handset. Follow the operating instructions and adhere to all warnings and safety precautions. Do not disassemble the handset. Disassembling the handset voids the warranty.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Safety and Regulatory Instructions EU (ETSI): b/g: 2.4000–2.4835 GHz (Ch 1–13) a: 5.1500–5.3500 GHz (Ch 36–64), 5.4700–5.72500 GHz (Ch 100–140) USA (FCC): b/g: 2.4000–2.4735 GHz (Ch 1–11) a: 5.1500–5.3500 GHz (Ch 36–64), 5.4700–5.8500 GHz (Ch 100–165) Canada1 (FCC): b/g: 2.4000–2.4735 GHz (Ch 1–11) a: 5.1500–5.3500 GHz (Ch 36–64), 5.4700–5.6000 GHz (Ch 100–116), 5.6500–5.8500 GHz (Ch 132–165) 1. 5.6000–5.6500 GHz is not allowed in Canada.
PRELIMINARY Safety and Regulatory Instructions A.4.1 USER MANUAL Ascom i63 VoWiFi Handset FCC and ISED Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset A.5 A.5.1 Safety and Regulatory Instructions Environmental Requirements VoWiFi Handset • Only use the handset in temperatures between −5°C and +45°C (23°F and 113°F). • If the handset has been exposed for water or condense, remove the battery immediately and let it dry completely before re-inserting the battery. • Keep the handset away from strong electromagnetic fields. A.5.2 Battery • Do not immerse the battery into water.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Appendix B Menu Tree When pressing the Menu soft key from the start window in the handset, the following different alternatives are available. Figure 16. The Main Menu 97 TD 93289EN / / Ver.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Calls • Call list 01:30 —> • Call • More 03:35 • Back 05:26 14-Mar-19 > —> • Time of call • Edit number • Save number • Send message • Delete • Delete all > > > > > > —> 7682 05:24 —> • Call 7845 12-Mar-19 • More • Back —> Total call time: 03:47:06 Last call: 00:00:07 > —> • Time of call • Edit number • Save number • Send message • Delete • Delete all > > > > > > —> • Enter number: —> • Enter number: —> • Enter number: > > > —> 7891 782
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Contacts • Call contact —> • Search • From contact list • Add contact —> > • New • From Call list —> • Name > • Work number • Mobile number • Other number • Ring signal • Edit contact —> • Search • From contact list —> • Name • Work number • Mobile number • Other number • Ring signal • Delete contact —> • Search • From contact list • Central phonebook1 > > > > > —> • Search by name • Search by number • Last result > > > > > > >
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Profiles • Normal/Profile X • Add new —> • Name • Volume • Ring signals > • Internal call ——————> • External call • Call back —> • Play • Back • Message alert ——————> • Play • Back • Vibrating alert ——————> • On • On if silent • Off ———————> • Click • Key sound • Tone • Silent • Answering ———————> • Answering key ——> • Call key • Any key • Answer behavior —> • Automatically • Loudspeaking 1 • Divert calls ———————> • All calls • No reply
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Messaging Applicable to Protector and Messenger only. • Inbox ——> • Message List —> • View —> • Reply ——> • Enter text > • More ——> • Delete • Forward • Call sender • Call no.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Services Applicable to Protector and Messenger only.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Shortcuts • Soft Keys —> • Left • Middle —> • Right Name > Function ————> Value > Control question —> On > Off > • Not used • Phone call —> • Enter number • Phone call X • Call list • Contact list 1 • Hot Keys —> • 0, 2–9 ——> Function ————> • Central Phonebook • Message inbox Value > • Navigation Keys —> • Up —> • Enter number —> Control question —> On > • Send message Off > • Down —> • Change profile —> • Profile X (example) • Left —> Left --
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Connections • Bluetooth —> • Enable / Disable • Headset —> • Add new > • Mic on boom • Mic on cable • Headset —> • Hearing Protection • Network —> • Select —> • Network A (example) • Call behavior —> • No action • End call • Loudspeaker on • In charger —> • Other actions —> • No action • Switch off • Sound on • Change profile TD 93289EN / / Ver.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree Settings • Sound & Alerts —> • Volume —> • Silent • Volume: 1−8 • Ring signals • Message alert • Locks • Display • Time & Date —> • Internal call • External call > • Callback • Vibrating alert —> • On • On if silent • Off • Key sound —> • Click • Tone • Silent • Battery warning —> • Repeated sound • Sound once • Sound off • Hearing aid —> • Off • On —> • Automatic key lock • * Language ¦ ¦ Cont.
PRELIMINARY USER MANUAL Ascom i63 VoWiFi Handset Menu Tree In Call The In Call menu displays a list of functions that can be accessed during a call. To refer to the available functions, press the More soft key. Some functions are always provided and others may be made available by the administrator via the WinPDM/Device manager. To use a function, navigate the In Call menu to highlight the required function and then press the Select soft key. It is possible to hide the In call menu for PTT calls.
PRELIMINARY Menu Tree USER MANUAL Ascom i63 VoWiFi Handset Customizing the Menu Tree The menu tree can be customized by hiding some of the functions that are available but for example not in use. Which functions that should be hidden are defined in the WinPDM. Refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN. 107 TD 93289EN / / Ver.
PRELIMINARY 108 TD 93289EN / / Ver.
PRELIMINARY Ascom (Sweden) AB Grimbodalen 2 SE–417 49 Göteborg Sweden Phone +46 31 55 93 00 www.ascom.com TD 93289EN / / Ver.
