TD 93025US System Description teleCARE IP Emergency Call System 9 May 2019 / Ver.
System Description teleCARE IP Copyright TD 93025US © 2019 Ascom (US), Inc. This document may not be copied in whole or in part or otherwise reproduced without prior written consent from Ascom, except where specifically permitted under US and international copyright law. Disclaimer The information in this document is subject to change. Use this product only in accordance with the instructions provided in the installation and user guide manuals.
System Description teleCARE IP Regulatory Compliance (US/CAN) Copyright TD 93025US Safety Compliance: The equipment described herein complies with: ANSI/UL 2560 Emergency Call Systems for Assisted Living and Independent Living Facilities CAN/CSA C22.2 No. 205 Signal Equipment Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
System Description teleCARE IP TD 93025US 1 Introduction ..................................................................................................................................2 1.1 General ..................................................................................................................................2 1.2 teleCARE IP Intended Application Area ....................................................................................2 1.3 System Structure ............................
System Description teleCARE IP TD 93025US 6.13 Speech Module (NISP) .........................................................................................................33 6.14 Acoustic Monitoring ...........................................................................................................34 6.15 Room Display (NIRD) ...........................................................................................................35 6.16 Television Interface Module ...............................
System Description teleCARE IP TD 93025US 12.2 Basic Installation Without Speech ......................................................................................102 12.3 Master-Slave Installation Without Speech ..........................................................................103 12.4 Basic Installation With Speech ...........................................................................................104 12.5 Master-Slave Installation With Speech .........................................
System Description teleCARE IP 1 TD 93025US Introduction 1.1 General The purpose of this document is to give you a general overview of the teleCARE IP system, including the basic system infrastructure, the most important devices and services, and typical installation examples. Throughout this document you will find cross-references in the text which indicate further details that can be found in other sections of this document.
System Description teleCARE IP 1.4 TD 93025US Integration With Other Ascom Systems 1.4.1 Ascom Communications Platform The teleCARE IP system is part of the Ascom Communications Platform. By combining the various Ascom communication systems a customer specific system solution can be provided which can include speech, interactive messaging, local positioning, personal alarm and emergency call services. The Ascom communication systems integrate through UNITE. 1.4.
System Description teleCARE IP TD 93025US 1.5.4 Security teleCARE IP supports UDP for performance with security aspects handled in the application, the allocation of static IP addresses from a DHCP server in reservation mode and encryption of all data, using a 128 bit algorithm. 1.5.5 Modularity The modularity of teleCARE IP allows for extension and addition of new services to already installed systems.
System Description teleCARE IP 2 TD 93025US Practical Engineering Parameters In order to ensure the optimal performance of a teleCARE IP system it is important to consider certain parameters and limitations. The following tables show the most important practical values which can have an influence on the teleCARE IP system performance. WARNING: 2.1 Any deviation from the values and recommendations shown in the following tables can significantly reduce the performance of the teleCARE IP system.
System Description teleCARE IP Practical engineering parameters (wireless) TD 93025US Max. Unit NUREP 2.4GHz (outdoor) 985/300 feet/meters NILF (for LF) 9/2.
System Description teleCARE IP TD 93025US LAN cable type: Category 5 (or higher) Maximum LAN cable length: 100 metres The LAN should be completely switched with no hubs or repeaters A switch port is required for each room controller Existing customer LANs must be assessed by Ascom before committing For details of the teleCARE IP load and performance see document TD92636EN, (IP Infrastructure Requirements) 9 May 2019 / Ver.
System Description teleCARE IP 2.4 TD 93025US VoIP Requirements VoIP Considerations An Innovaphone VoIP Gateway is required for teleCARE IP with speech, as the interface to the PBX. An inter-operability test between the VoIP Gateway and the main PBX must be performed The VoIP Gateway should have the same QoS and VLAN settings as the IP DECT or the VoWiFi system. The connection between the PBX and the Innovaphone can be BRI or SIP Trunk teleCARE IP only supports CODEC G.
System Description teleCARE IP TD 93025US Given the availability of the network, the network switches, the DHCP server, the teleCARE IP system will be fully functional within 5 minutes of connecting to the general power supply. 2.7 Software Update Timing Updating the teleCARE IP system with new software will take time during which the teleCARE IP system is not fully functional.
System Description teleCARE IP 3 TD 93025US System Structure 3.1 System infrastructure The teleCARE IP system is part of the Ascom Communication Platform providing emergency call services. The figure below shows the infrastructure around the teleCARE IP system. UNITE DHCP Server Unite Modules UCM NISM2 MARi Admin PC LAN Backbone IMS NIRC3 Portable Devices teleCARE IP Peripherals Messaging Systems teleCARE IP Ascom Communication Platform Figure 2.
System Description teleCARE IP TD 93025US 3.1.2 DHCP Server The teleCARE IP network infrastructure requires a Dynamic Host Configuration Protocol (DHCP) server to operate in reservation mode. In DHCP reservation mode the DHCP server assigns to each IP client a permanent IP address. 3.1.3 UNITE Ascom’s unified IP-based telecommunication environment (UNITE) serves to integrate the various systems of the Ascom communications platform.
System Description teleCARE IP 3.2 TD 93025US System Overview teleCARE IP Without Speech The following illustration shows a typical example of a teleCARE IP non-speech system. The options and system components depend on the specific project requirements. Figure 3. teleCARE IP system overview without speech teleCARE IP without speech is designed to work with Ascom Interactive Messaging, which includes the Ascom interactive handsets and pagers.
System Description teleCARE IP TD 93025US 3.3.2 System Overview teleCARE IP with Speech The following illustration shows a typical example of a teleCARE IP speech system. The options and system components depend on the specific project requirements. Figure 4. teleCARE IP system overview with speech 3.3.3 VoIP Gateway The teleCARE IP system has been tested and approved for use with the Innovaphone Gateways to support VoIP speech functionality.
System Description teleCARE IP 4 TD 93025US System Power The teleCARE IP system power supply shall be sourced from an external 24Vdc power supply, utilizing a dedicated 2-wire power distribution bus. The external power requirement for teleCARE IP is 24Vdc, with an acceptable range of 21.6Vdc to 26.4Vdc. WARNING: 4.1 Use of any Power Supply other than those which are specified in this manual violates the UL 2560 listing.
System Description teleCARE IP 5 TD 93025US Control Equipment This section describes the installation instructions for the following products: • “Room Controller (NIRC3)” (details on page 15) • “Voice Piggyback (NIVP)” (details on page 17) • “Blank Front Cover for the Room Controller” (details on page 18) • “Corridor Lamp (NICL2)” (details on page 18) • “System Manager (NISM2)” (details on page 21) 5.
System Description teleCARE IP TD 93025US Each room bus of the NIRC3 supports eight addresses. The room bus address applications are summarized in the following table: Room Bus Address 0-3 Active Peripheral Doorside Modules Bedside Modules Pull Cord Modules Medical Rail Socket 4 Toilet Cancel Module 5 Slave Corridor Lamp Duty Selector 6 Card Reader 6+7 Room Display Address Setting Set by DIP switch Fixed Table 1.
System Description teleCARE IP 5.2 TD 93025US Voice Piggyback (NIVP) The teleCARE IP Voice Piggyback module (NIVP) is a printed circuit module which is piggyback mounted on the teleCARE IP Room Controller 3 (NIRC3). Figure 7. NIVP Voice Piggyback The NIVP has four half duplex speech channels allowing four speech sessions at the same time, one speech session for each room bus. Each speech channel has an LED to indicate that the speech direction is switched towards the speech module on the room bus.
System Description teleCARE IP 5.3 TD 93025US Blank Front Cover for the Room Controller A blank solid plastic front cover for the room controller is available in gray and white. The blank front cover is fitted to the room controller in place of the standard front cover with a translucent dome cover. It is used when there is no requirement for LED lamps on the room controller. Figure 9. Room controller with blank front cover 5.
System Description teleCARE IP TD 93025US Figure 11. NICL2 - Corridor lamp parts Note: LED lamp boards are not delivered as part of the corridor lamp and therefore must be ordered separately. 5.5 LED Lamp Board (NILD2) The NILD2 contains four high intensity LED lamps which are used in the corridor lamp of the room controller (NIRC3) and the corridor lamp (NICL2).
System Description teleCARE IP TD 93025US The green LED board (NILD2-GAA) has a galvanically separated output that can be used to connect to an auxiliary lamp. It has a maximum switching capacity of 0.4A at 60V peak. White Red Green Yellow Blue Figure 13. NILD2 - LED lamp boards: white, red, green, yellow and blue The colour of the LEDs is determined during manufacturing and cannot be changed.
System Description teleCARE IP 5.6 TD 93025US System Manager (NISM2) The teleCARE IP System Manager (NISM2) is an Ascom ELISE application built on the ELISE3 module. The NISM2 is the tool for centrally managing the teleCARE IP system through a graphical user interface (GUI). It is used to configure, install, maintain and monitor the system. Figure 14. teleCARE IP System Manager (NISM2) The NISM2 contains a Linux based web server which functions as the interface to a 100Base-T Ethernet LAN.
System Description teleCARE IP TD 93025US 5.6.1 NISM2 Graphical User Interface (GUI) The NISM2 is supplied with a Java based graphical user interface (GUI). The setup of the teleCARE IP system is done using a web browser. Any Internet browser that can interpret Java ™ script 1.2 (CSS-2) is acceptable. Microsoft Internet Explorer 7.0 or higher with Sun Java ™ Runtime Environment 1.6 or later is recommended. Figure 15.
System Description teleCARE IP 6 TD 93025US Peripherals 6.1 General A peripheral is an end user device that can be part of teleCARE IP System.
System Description teleCARE IP TD 93025US 6.2.1 Active Peripherals Active peripherals are connected to one of the three room buses of a teleCARE IP room controller.
System Description teleCARE IP 6.3 TD 93025US Bedside Module (NIBM2) The Bedside Module (NIBM2) is designed for use in the teleCARE IP system. It is an active switch module connected to room bus addresses 0, 1, 2 or 3. The address is set by an on-board DIP switch. The room bus includes the 5.5 Vdc power supply for the NIBM2. The NIBM2 supports speech and entertainment in teleCARE IP. Figure 16. Bedside Modules NIBM2 The NIBM2 has three function buttons (red, green and yellow).
System Description teleCARE IP 6.4 TD 93025US Doorside Module (NIDM) The NIDM is an active switch module connected to room bus addresses 0, 1, 2 or 3. The address is set by an on-board DIP switch. Each door side module contains a passive bus connector for the additional (parallel) connection of at maximum two passive peripherals (NIPC or NITC + NIPC). Doorside modules are equipped with a buzzer for the acoustic signaling of forwarded calls. Figure 17.
System Description teleCARE IP 6.6 TD 93025US Toilet Cancel Module (NITC) The toilet cancel module is an active switch module connected to a fixed room bus address 4. A toilet cancel module contains a passive bus connector for the additional connection of 1 passive pull cord module (NIPC). Figure 19. Toilet Cancel Module (NITC) 6.
System Description teleCARE IP 6.8 TD 93025US Toilet Cancel Module - Passive (NITC) The passive toilet cancel module is a passive switch module. A passive toilet cancel module can connect to the passive bus connector of a Doorside Module (NIDM). Figure 21. Toilet Cancel Module (NITC-passive) Note: In passive toilet cancel modules only a red LED is supported, it is located above the green button. 9 May 2019 / Ver.
System Description teleCARE IP 6.9 TD 93025US Pull Cord Module - IP44 (NIPC2) The NIPC2 Pull Cord Module is designed for use in the teleCARE IP system. It is IP44 splash proof and therefore suitable for use in rooms with showers or baths and similar wet areas. It is available as an “active” module and a “passive” module. The NIPC2 is available in gray or white and has a pull cord of length 2 meter with two plastic balls.
System Description teleCARE IP TD 93025US 6.10 Medical Rail Module (NIMS2) The Medical Rail Socket (NIMS2) is a teleCARE IP peripheral. It is designed to be flush mounted by two screws in an opening in a medical rail. The NIMS2 supports speech and entertainment in teleCARE IP. Figure 23. Medical Rail Module NIMS2 (top, front, bottom) The NIMS2 is connected to the teleCARE IP room bus by a 4-pin connector. The room bus connector includes the 5.5 Vdc power supply for the NIMS2.
System Description teleCARE IP TD 93025US 6.11 Duty Selector (NIDS) The duty Selector (NIDS) is an active peripheral with a push button selector switch used for selecting one out of ten (0 to 9) duty configurations. The duty selector is connected to the teleCARE room bus, in the same way as all other peripherals but it has the fixed room bus address of 5. A duty selector contains an internal buzzer AND two digital inputs. The buzzer can be used to signal calls.
System Description teleCARE IP TD 93025US 6.12 Card Reader Module (NICR) The Card Reader Module (NICR) is a single switch module suitable for use in the teleCARE IP system. It is an RFID device operating in the 13.56 MHz frequency range used in combination with contactless smartcards. It is connected to the teleCARE room bus, in the same way as other peripherals and it has a fixed room bus address of 6. Figure 25.
System Description teleCARE IP TD 93025US 6.13 Speech Module (NISP) The Speech Module (NISP) is a teleCARE IP peripheral which facilitates speech in combination with Ascom Interactive Messaging (IM). It consists of a gray or white plastic body, a printed circuit board and a perforated anodized aluminum face plate. Figure 26. Speech Module (NISP) front and back view The NISP incorporates a pre-amp circuit and a speaker amplifier and includes two loudspeakers and an electret microphone.
System Description teleCARE IP TD 93025US 6.14 Acoustic Monitoring Acoustic monitoring is the automatic activation of a call (Acoustic Call) by the detection of sound. Acoustic monitoring is a functionality of the teleCARE IP Room Controller (NIRC3-WMN) with the Voice Piggyback Module (NIVP-AAA) and the Speech Module (NISP-WSA). Refer to chapter 6.13“Speech Module (NISP)” on page 33 for details of the teleCARE IP Speech Module.
System Description teleCARE IP TD 93025US 6.15 Room Display (NIRD) The NIRD Room Display (NIRD) combines Ascom interactive messaging (IM) functionality, with a teleCARE doorside module and an RFID card reader in a wall mounted module which is suitable for use in resident rooms and staff rooms. It has an EBA polyester film membrane which covers the display and incorporates the buttons, keys and the LEDs. Figure 30.
System Description teleCARE IP TD 93025US The NIRD also includes a buzzer speaker which signals the configured beep codes for the received messages. The integrated card reader is an RFID device, operating in the 13.56 MHz frequency range, is used in combination with contactless smartcards. The NIRD is an active teleCARE IP module and must be connected to the teleCARE IP room bus. It has the fixed room bus addresses of 6 and 7 combined.
System Description teleCARE IP TD 93025US 6.15.4 Room Display Backplates There are two backplates which are used exclusively for the NIRD consisting of a short versions for mounting the NIRD as a single module, and as a long version for combining the NIRD with the NISP speech module. The backplate is not supplied with the NIRD therefore it must be ordered separately. Figure 32.
System Description teleCARE IP TD 93025US 6.16 Television Interface Module The television interface module is the interface between the television stereo audio output and the teleCARE IP system. It provides the necessary galvanic separation between the television and the teleCARE peripherals. In the teleCARE IP application the television interface module is a passive device requiring no power supply. The television interface module shall be mounted on the supplied surface mounting spacer. Figure 33.
System Description teleCARE IP TD 93025US 6.17 Sunblind Control Module Figure 35. Sunblind Control Module The Sunblind Control Module is a passive device on the teleCARE IP room bus. It is used in combination with the NIPH3-A7A and NIPH3-AES handsets, in combination with the bedside module NIBM2 and the medical rail socket NIMS2, to raise or lower sunblinds. The sunblind control module includes two heavy duty relays, with normally open contacts, to control sunblind up and down motors.
System Description teleCARE IP 7 TD 93025US External Inputs 7.1 General In many installations, the need for connecting external alerts from sensors to the teleCARE IP system might arise. Some modules are already capable of handling external inputs. Other modules need a special Connection Board (NICB) to handle these external inputs. The external inputs connection board (NICB) extends teleCARE IP system capability of processing external inputs from normally open (N.O.) or normally closed (N.C.
System Description teleCARE IP TD 93025US Figure 36. Connection Board (NICB) The connection board supports up to two external inputs. These inputs are normally open (N.O.) or normally closed (N.C.) dry relay contacts. 7.4.1 External Contacts The external contacts must be normally open (N.O.) or normally closed (N.C.) dry relay contacts.
System Description teleCARE IP TD 93025US Figure 38. Connector pin designation. 7.4.3 Configurable parameters The configuration manager (NISM2) is used to configure the functionality of the inputs. The inputs can be configured independent from each other. The following parameters are configurable: • Jitter suppression: Input fluctuations of contacts that open and close within a given time period generate one signal. This can be used for PIR detectors that do not filter the movement signals.
System Description teleCARE IP TD 93025US 7.5.1 Fixed external inputs example In the following example, a room has several fixed external inputs. These inputs are: • A bed mat sensor to detect that a person is in or out of the bed. This contact is connected to IN0 and +V of the NICB, which is connected to the NIBM2. • A door contact to detect that the door is open or closed. The contact is connected to IN1 and +V of the NICB, which is connected to the NIDM.
System Description teleCARE IP 8 TD 93025US Handsets 8.1 Handset NIPH2 and NIPH3 The NIPH2 and NIPH3 handsets are suitable for use in the teleCARE IP system. The tables below give an overview of the NIPH2 and NIPH3 handset features and the backward compatibility of the each model of handset.
System Description teleCARE IP TD 93025US 8.1.1 Handset NIPH2 The NIPH2 handsets are suitable for use in the teleCARE IP system and can be used with all teleCARE IP bedside module (NIBM2) and the medical rail socket (NIMS2). The available accessories consist of a linen clip, which fixes to the handset cable, and a parking bracket which can be fixed to a wall or other convenient location. Figure 40.
System Description teleCARE IP TD 93025US 8.1.2 Handset NIPH3-A7A The NIPH3-A7A handset is designed for use in the teleCARE IP system. Figure 41. NIPH3-A7A Handset In teleCARE IP the NIPH3-A7A handset requires the bedside module NIBM2 or medical rail socket NIMS2. NIPH3-A7A Features: • A call button with reassurance light and 3 raised dots to aid identification for the visually impaired. • Two light switching buttons which are permanently backlit. • A service call button with a reassurance light.
System Description teleCARE IP TD 93025US 8.1.3 Handset NIPH3-AES The NIPH3-AES handset with speech and entertainment is designed for use in the teleCARE IP and teleCARE M systems. In teleCARE M it is fully compatible with the previous generation of teleCARE M speech and entertainment handsets. In teleCARE IP the NIPH3-A7A and NIPH-AES handsets requires the bedside module NIBM2 or medical rail socket NIMS2. Figure 42.
System Description teleCARE IP TD 93025US • An infrared television controller and support of 8 preset TV protocols which can be changed to suit requirements. IMPORTANT: Ascom cannot guarantee that the TV control definitions available at the time of release are compatible with the latest TV models produced by the TV manufacturers. Therefore it is important to first test the handsets full TV control functionality on the desired TV (brand) model.
System Description teleCARE IP 9 TD 93025US teleCARE IP with Wireless Functionality 9.1, General on page 50 9.2, Principle of the teleCARE IP with Wireless Functionality on page 52 9.3, Wireless Infrastructure on page 54 9.4, Principle of the Wireless Infrastructure on page 56 9.5, Wireless Infrastructure RF Planning Considerations on page 57 9.6, teleCARE IP Wireless Components on page 60 9.7, Examples of teleCARE IP Wireless Applications on page 73 9.8, teleCARE Wireless with Speech on page 79 9.
System Description teleCARE IP 9.1 TD 93025US General teleCARE IP with wireless functionality is intended for use in independent living and in assisted living facilities. teleCARE IP is able to support wireless functionality through the NICR3 teleCARE IP room controller combined with the NIRX transceiver, which is piggy-back mounted on the circuit board of the NIRC3.
System Description teleCARE IP TD 93025US wireless passive infrared module is powered by two AA disposable alkaline batteries. “NUWIR Wireless PIR Module” on page 71. The NIFX fixed wireless transceiver is a three-button wall mounted switch module. It comes as a socket version used for the connection of a resident handset or equipped with a pullcord.
System Description teleCARE IP 9.2 TD 93025US Principle of the teleCARE IP with Wireless Functionality The system is configured using the teleCARE IP System Manager - NISM2. The wireless server is a Unite application on the NISM2 serving as the central controller for all wireless devices in the teleCARE IP system with wireless functionality.
System Description teleCARE IP TD 93025US 9.2.1 Location Based teleCARE IP Wireless Using LF Beacons The addition of the NILF low frequency beacons gives location based wireless functionality available including wander management. The NILF will send out its ID, including location information, at regular intervals using a low frequency 125 kHz signal that will be picked up by the wireless transceiver modules that pass by the NILF. Figure 45.
System Description teleCARE IP 9.3 TD 93025US Wireless Infrastructure The use of a full wireless infrastructure is an extension on the existing wireless functionality and is intended for use in independent living and in assisted living facilities. In an environment consisting mainly of wireless devices, a full wireless infrastructure can be achieved using a wireless gateway (NIRC3 + NUREP) in combination with wireless repeaters (NUREP).
System Description teleCARE IP TD 93025US Figure 47. IEEE 802.15.4 versus 802.11 (Wi-Fi) Wireless Repeaters (NUREP) can be mounted outdoors using a suitable weatherproof enclosure that meets local electrical code. By placing a repeater in an outdoor box, the range of a wireless system can be extended outdoors, for example at a campus style facility or when outdoor coverage is required to capture calls from residents when outside. 9 May 2019 / Ver.