TD 93118EN User Manual Ascom d43 DECT Handset 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN About this document Safety Precautions IMPORTANT: Read the Safety Precautions in Appendix A: Safety Precautions before using the handset. Save this manual. It includes important Safety Precautions and operating instructions. Save all instructions for future reference. 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN Contents 1. Introduction...................................................................................................................... 1 1.1 Abbreviations and Glossary ...................................................................................................... 1 1.2 Functions and Accessories ........................................................................................................ 2 2. Descriptions ..............................
User Manual Ascom d43 DECT Handset TD 93118EN 5.1 Incoming Call ..............................................................................................................................18 5.1.1 Answer a Call ....................................................................................................................18 5.1.2 End a Call ...........................................................................................................................18 5.2 Outgoing Call .................
User Manual Ascom d43 DECT Handset TD 93118EN 8.2.1 Call Contact .......................................................................................................................29 8.2.2 Edit Contact .......................................................................................................................30 8.2.3 Delete Contact ..................................................................................................................30 8.2.4 Central Phonebook ....................
User Manual Ascom d43 DECT Handset 1. TD 93118EN Introduction This document describes how to use the features and settings available for the d43 handset. The handset is designed to be used in an office environment and provides high quality audio capabilities. Before using the handset, it is recommended to read chapter 2. Descriptions on page 3 to become familiar with the layout and operation of the handset.
User Manual Ascom d43 DECT Handset 1.2 TD 93118EN Functions and Accessories NOTE: Some functions are system dependent, license dependent and/or require configurations via WinPDM/Device Manager.
User Manual Ascom d43 DECT Handset 2. TD 93118EN Descriptions ABC DEF GHI JKL MNO PQRS TUV WXYZ Figure 1. Description of the handset. 1 Earpiece speaker 2 Soft keys The 3 Soft keys is used with GUI, that is, the functions of each Soft key is indicated by text in the display just above the keys. 3 Off-hook key To answer a call, to pre-dial a number, and as a short cut to the Call list. 4 Voice mail access* A quick access to the handset’s Voice mail.
User Manual Ascom d43 DECT Handset TD 93118EN 13 Headset connector The headset connector is for connecting a headset. The connector is protected against dust by using the headset connector cover. *System dependent feature 2.1 The DECT Handset IMPORTANT: The handset may retain small magnetic objects around the mouthcap or earcap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset.
User Manual Ascom d43 DECT Handset 2.2 TD 93118EN Chargers 2.2.1 DC3 Desktop Charger and DP1 Desktop Programmer Figure 2. DC3 Desktop Charger and DP1 Desktop Programmer The DC3 Desktop Charger will only charge the handset, while the DP1 Desktop Programmer will download new software and synchronize parameters. The handset is fully operational while placed in the charger. The DC3 Desktop Charger is delivered with a plug-in power supply and is connected into an ordinary wall socket.
User Manual Ascom d43 DECT Handset TD 93118EN The next row (Header bar) displays the current date, headset connection, and system connection. The next rows (Active area) are used for information such as the name of the system to which the handset is connected to. A user identity provided from the system and/or an Owner ID can also be displayed if configured in the Settings menu. This is also the area for dialog window text, for example "missed calls" or "received messages".
User Manual Ascom d43 DECT Handset TD 93118EN “Incoming call” icon is added to all answered calls in the call list. “Missed call” icon is added to all missed calls in the call list. “Missed call” icon is added in the status bar. This icon remains until the "Call list" is opened. "WinPDM/Device Manager communication" icon is visible when handset is communicating with WinPDM/Device Manager via Desktop Programmer. "Voice mail" icon indicates that new voicemail has been received.
User Manual Ascom d43 DECT Handset 2.4 TD 93118EN Keys and Buttons 2.4.1 Off-hook Key This key is used for connecting calls. One short press in standby mode opens the call list. 2.4.2 On-hook, and On/Off Key This key is used for disconnecting calls and returning to main screen. A long press in standby mode will switch the handset on/off. 2.4.3 Navigation Key Use this key to step in the menu and when working in text mode.
User Manual Ascom d43 DECT Handset TD 93118EN soft keys ABC DEF Figure 4. Soft Keys The three Soft keys are located just beneath the display and the functions of each Soft key is indicated by text in the display just above the keys. The middle Soft key is by default configured to access the Contact list, but can be configured to access the Central Phonebook or the Contacts menu instead. The Soft key is configured in the handset using WinPDM/Device Manager.
User Manual Ascom d43 DECT Handset • TD 93118EN The keys "0", "2" - "9" can be used for speed dialing. Press and hold any of the keys to access a contact beginning with a specific letter. For example, to access a contact beginning with the letter "A", press and hold the key "2" and then press "Call" to speed dial. In text input mode • • • • • A short press on a key 0-9, displays the first available character on that specific key.
User Manual Ascom d43 DECT Handset 2.5 TD 93118EN Accessories 2.5.1 Belt Clips Two belt clip options are available: • • 2.5.2 Hinge-type clip (standard) The clip on the back of the handset is used to fasten the handset to a belt or similar. A swivel-type clip may also be used. Swivel-type clip The ordinary belt clip can be replaced with a special swivel-type belt clip adapted to firmly place your handset onto your belt. Security Cord The security cord is 800 mm long.
User Manual Ascom d43 DECT Handset 3. TD 93118EN Menu Tree 3.
User Manual Ascom d43 DECT Handset 3.
User Manual Ascom d43 DECT Handset 3.
User Manual Ascom d43 DECT Handset 3.4 TD 93118EN In Call The In Call menu displays a list of functions that can be accessed during a call. To see the available functions, press the "More" soft key. Some functions are always provided and others may be made available by the administrator via the WinPDM/Device manager. To use a function, navigate the In Call menu to highlight the required function and then press the "Select" soft key.
User Manual Ascom d43 DECT Handset 4. TD 93118EN Basic Operation 4.1 Switch the Handset On/Off The handset is switched off: 1 Press and hold On-hook key . When pressing the On-hook key, the handset will vibrate and the display lights up. 2 A dialog window "Switch on?" is displayed. Confirm by pressing "Yes". The handset is in idle mode: 4.2 1 Press and hold On-hook key 2 A dialog window "Switch off?" is displayed. Confirm by pressing "Yes".
User Manual Ascom d43 DECT Handset 4.4 TD 93118EN Lock and Unlock the Handset The handset can be protected for unauthorized use. If this function is activated, a PIN code has to be entered for example to switch on the handset, to answer an incoming call etc. The default phone lock code (0000) can be changed to any 4 - 8 digit personalized code. NOTE: If configured in the handset, a predefined emergency number can be called while the handset is locked.
User Manual Ascom d43 DECT Handset 5. TD 93118EN Calling 5.1 Incoming Call A ring signal and/or a vibrating handset, give you notice of a call. Ring signal and vibrator can be disabled. The calling party’s handset number or name is shown. The name will be shown if the calling party’s handset number is stored in Contacts or if calling line information is available. Press the Off-hook key to answer the call.
User Manual Ascom d43 DECT Handset 5.2.3 TD 93118EN Dial a Number from Contacts 1 Press the "Menu" Soft key. 2 Select "Contacts". 3 Select "Call contact". 4 Select contact from list, or search name/number by entering characters in the "Search" field. TIP: When searching for a contact, the input language can be temporarily changed by long pressing . This can be used to access characters in a foreign language temporarily. 5 Press or "Call" to make the call. in idle mode.
User Manual Ascom d43 DECT Handset 5.3 TD 93118EN During a Call NOTE: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (WinPDM/Device Manager), see the Configuration Manual for the handset, and the Installation and Operational Manual for the Portable Device Manager (WinPDM), Windows version. The documents TD numbers: See 15. Related Documents on page 51.
User Manual Ascom d43 DECT Handset TD 93118EN 4 Enter number, or press 5 Press 5.3.5 to access the phonebook. . Switch between Calls Prerequisite, a new call has been started during conversation, see 5.3.4 Start a New Call during Conversation on page 20. 1 Press the "More" Soft key. 2 Select "Switch"1. 3 Press "Select". This will switch between the calls. 5.3.6 End a Call during Conversation Prerequisite, a new call has been started during conversation, see 5.3.
User Manual Ascom d43 DECT Handset TD 93118EN 2 Select "Conference call"1. 3 Press "Select". The person initiating the conference call is the conference leader, and the other are participant members of the conference call. 5.3.10 Call Back When a call is made to a busy handset, it is possible to automatically call back when the busy handset is free. When a busy tone sounds, do as follows: 1 Press the "More" soft key during the call. 2 Select "Call back"1. 3 Press "Select".
User Manual Ascom d43 DECT Handset 2 When finished speaking with the first caller, select the "More" soft key. 3 Select "End Call". TD 93118EN The second call is closed and the first call is retrieved. NOTE: A second call can be rejected by pressing the "Decline" soft key. The second caller will hear an engaged tone, and the call will be logged as a missed call in the handset. 5.3.13 DTMF Some systems/PBXs require that the handset sends Dual Tone Multi Frequency (DTMF) when pressing the keys.
User Manual Ascom d43 DECT Handset 6. TD 93118EN Messaging 6.1 Mini Messaging The handset can receive text messages with a maximum of 12 characters. When a text message is received, the message alert signal sounds. The message is displayed in a dialog window. NOTE: The message alert signal cannot be changed. If the received message contains more than 12 characters, the remaining characters are discarded. Only the last received message is displayed.
User Manual Ascom d43 DECT Handset 7. TD 93118EN Contacts The handset has a Contacts list with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and other number. For more information on how to add, edit, or delete a contact, see 8.2 Contacts on page 29.
User Manual Ascom d43 DECT Handset 8. TD 93118EN Menu Operation Figure 6. The Main Menu. 8.1 Calls 1 Enter the menu by pressing the “Menu” soft key. 2 Select 3 Press "Select". 8.1.1 in the menu. Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown. NOTE: If supported by the system, the number’s contact name can be displayed in the call list.
User Manual Ascom d43 DECT Handset TD 93118EN Delete Entry from the Call list 1 Press the "More" soft key. 2 Select entry to delete. 3 Select "Delete". 4 Select "Yes" to delete the entry from the list. Delete all Entries from the Call list 1 Press the "More" soft key. 2 Select "Delete all". 3 Select "Yes" to delete all the entries from the list. 8.1.2 Missed Calls A missed call is by default indicated by a Missed call window1 and the icon .
User Manual Ascom d43 DECT Handset 8.1.4 TD 93118EN Call Services NOTE: These functions are system dependent. In addition to the default Call services functions, up to 10 additional system specific call services can be defined, with or without automatic disconnection. The parameters are set up in the WinPDM, see the Configuration Manual for the handset, and the Installation and Operational Manual for the Portable Device Manager (WinPDM), Windows version. The documents TD numbers: See 15.
User Manual Ascom d43 DECT Handset TD 93118EN 2 Select "Activate" and press the "OK". 3 Enter number (maximum 24 digits) to divert to, or press phonebook. 4 Press "OK". to access the The handset sends a diversion reason code1 to the system by establishing a call. The call will automatically be disconnected after a few seconds. To stop diversion, select No reply > Deactivate, and confirm by pressing "OK". Divert Calls When Busy 1 Select "When busy". 2 Select "Activate" and press "OK".
User Manual Ascom d43 DECT Handset TD 93118EN 6 Enter the numbers. The tone "T" or pause "P" can be added to phone numbers by pressing the Space key 5 times or 7 times, respectively. 7 Press "OK". 8 Press "Save" and then "Back". Add from Call List 1 Select "From call list". 2 Select number. 3 Press "Add". 4 Select "Work number", "Mobile number", or "Other number". 5 Press "Select". 6 Press "Add", and enter name for the contact, see 2.4.8 Alphanumeric Keys on page 9. 7 Press "OK".
User Manual Ascom d43 DECT Handset TD 93118EN Search by Name 1 Select "Search by name". 2 Enter first name or last name or both. 3 Press "Search". The search result will be displayed. Search by Number 1 Select "Search by number". 2 Enter the number. 3 Press "Search". The search result is displayed. View Last Search Result Select "Last result". Only the last result will be displayed. 8.3 Settings 1 Enter the menu by pressing the “Menu” soft key. 2 Select 8.3.1 in the menu.
User Manual Ascom d43 DECT Handset TD 93118EN Set the Key Sound This means that every time a key is used, a low sound is heard. 1 Select “Key sound”. 2 Select “Silent, “Click”, or “Tone”. 3 Press "Back". The key sound can be reviewed by pressing the "Play" soft key. 8.3.2 Select Headset Profile 1 Select "Headset". 2 Select "Mic on boom", "Mic on cable", or "Customized headset profile"1 3 Press "Select". 8.3.
User Manual Ascom d43 DECT Handset 8.3.4 TD 93118EN Time & Date Settings The time and date displayed in the handset cannot be changed by the user. The DECT system is solely responsible for keeping the time. The handset also synchronises with the DECT system time when: • The handset is turned on after having been turned off. The handset requests the current DECT system date and time. • The handset remains on for longer than 24 hours.
User Manual Ascom d43 DECT Handset TD 93118EN Configuration Manual for the handset (TD number: See 15. Related Documents on page 51). Activate the Phone Lock The handset can be protected for unauthorized use. If this function is activated, a PIN code has to be entered for example to switch on the handset, to answer an incoming call etc. The default phone lock code (0000) can be changed to any 4 - 8 digit personalized code.
User Manual Ascom d43 DECT Handset TD 93118EN 2 Select "Answer behaviour". 3 Select "Automatically" and/or "Loudspeaking". 4 Press "Change" to change the setting. The check box will be marked. 5 Press "Back" to save the setting. To remove the setting, press "Change". The check box will be unmarked. 8.3.7 Change the Menu Language 1 Select “*Language”.
User Manual Ascom d43 DECT Handset TD 93118EN Deactivate the Charging Mode 1 Select “In charger”. 2 Select “No action”. 8.3.10 System Change System Select “Automatic” or a specific system. If the handset is set to “Automatic” it selects a system according to the priority list, see Priority on page 37.
User Manual Ascom d43 DECT Handset 7 TD 93118EN Press "OK". A searching mode starts. Unsubscribe System 1 Select "Unsubscribe". 2 Select the system to unsubscribe in the list. 3 Press "Select". 4 Press "Yes" to unsubscribe the system. Otherwise, press "No". Rename System The system name in the handset can be renamed: 1 Select "Rename System". 2 Select system to rename. 3 Press "Edit" 4 Enter new name. 5 Select "Save".
User Manual Ascom d43 DECT Handset 9. TD 93118EN Advanced Functions 9.1 Admin Menu The handset has a hidden menu for system administrators. See the Configuration Manual for the handset (TD number: See 15. Related Documents on page 51).
User Manual Ascom d43 DECT Handset TD 93118EN 10. System Handling 10.1 Software Upgrade and Additional Features Software and parameters in the handset can be upgraded by using the WinPDM or the Device Manager. See the Installation and Operation Manual for the Portable Device Manager (WinPDM) Windows Version, or the Installation and Operation Manual for the Device Manager. For a complete list of related documents including their document numbers, see 15. Related Documents on page 51.
User Manual Ascom d43 DECT Handset TD 93118EN If the handset removed from the charger and used, the update is suspended and resumed when it is returned to the charger. When the update is complete, a "Handset is updated" message is displayed to indicate that the handset is available for use, as shown in figure 8. Select the "OK" soft key to close the message. Figure 8. Update Completed while in Charger 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN 11. Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN Operational Problems Fault Probable cause Action or comment No display The battery level is low The screen saver is set to "Black also in call" The handset is defective. Charge the battery Change the screen saver setting as described in Screen Saver on page 32 Contact system administrator. No ringing The sound off icon is on, or ringer Long press the Sound off key, volume set to silent, or the or increase volume, or contact handset is defective.
User Manual Ascom d43 DECT Handset TD 93118EN Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range, but no access rights. Switch handset off and then switch it on again or contact system administrator. No System. The The handset is out of coverage or handset beeps once a handset is defective. minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps).
User Manual Ascom d43 DECT Handset TD 93118EN 12. Operation Notice 12.1 Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use your handset in the area that is covered by the system. Outside this area contact with the system is lost.
User Manual Ascom d43 DECT Handset TD 93118EN 13. Maintenance 13.1 Maintenance of Batteries 13.1.1 Battery Warnings The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute and the dialog window "Battery low. Charge now." appears. The "Empty battery" icon is flashing when the battery has 5% or less remaining capacity left. In addition; a warning signal sounds every second and the dialog window "Battery empty.
User Manual Ascom d43 DECT Handset TD 93118EN Figure 10. Attach the hinge-type clip into position. 13.3 Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 11. Attach the swivel-type clip into position. 13.4 Easy Replacement Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. NOTE: Easy replacement is not supported when using DP1 Desktop Programmer.
User Manual Ascom d43 DECT Handset TD 93118EN WinPDM/Device Manager. See the Configuration Manual for the handset (TD number: See 15. Related Documents on page 51). The easy replacement procedure is done via the handset display and the DC4 Advanced Desktop Charger or the CR3 Charging Rack. The following settings are replaced during easy replacement: • • • • DECT registration User parameters (including User ID) Contacts The extension number is assigned to the new handset.
User Manual Ascom d43 DECT Handset TD 93118EN New New Old New ABC DEF ABC DEF GHI JKL MNO GHI JKL MNO GHI JKL MNO PQRS TUV ABC WXYZ DEF PQRS TUV WXYZ PQRS TUV WXYZ 2 4, 8 ABC DEF GHI JKL MNO PQRS TUV WXYZ 7 5 6 Figure 12. Easy Replacement Procedure via the DC4 Advanced Desktop Charger 1 On the new handset, press and hold NOTE: Do not release until you are instructed to do so. 2 Put the new handset in the charger.
User Manual Ascom d43 DECT Handset TD 93118EN LED Indications during Easy Replacement The following table shows the LED indications that is used by the charger during the easy replacement procedure. See also 11. Troubleshooting on page 41. LED indication Description Orange, flashing (1 000 ms on, 1 000 ms off) File transfer during Easy Replacement. Orange, flashing (100 ms on, 800 ms off) “Change phone” indication during Easy Replacement.
User Manual Ascom d43 DECT Handset TD 93118EN 14. Energy Efficiency Recommendations on how to save energy: • • • • • • Do not charge a battery when the ambient room temperature is above +40° C or below +5° C (above 104° F or below 41° F). Charging below +5° C will harm the battery and shorten the lifetime. Note that storing Li-Ion batteries at high temperature dramatically reduces its capacity. For example storage around +60° C reduces capacity with 20% in less than a month, permanently.
User Manual Ascom d43 DECT Handset TD 93118EN 15. Related Documents Configuration Manual, d43 DECT Handset TD 93120EN Installation and Operational Manual, Portable Device Manager (WinPDM), Windows version TD 92325EN 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN 16. Document History For details in the latest version, see change bars in the document. Version Date Description PA1 1 October 2015 First preliminary version. PA2 24 March 2016 Second preliminary version. PA3 20 June 2016 Third preliminary version. PA4 28 June 2016 Fourth preliminary version. 28 June 2016 / Ver.
User Manual Ascom d43 DECT Handset TD 93118EN Appendix A: Safety Precautions Read this chapter before using the handset. NOTE: Product Designator for regulatory purposes of the Ascom DECT Handset d43 is DH6. Safe operation For safe and efficient operation of the handset, observe the guidelines given in this manual and all necessary safety precautions when using the handset.
User Manual Ascom d43 DECT Handset A.2 TD 93118EN Regulatory Compliance Statements (USA and Canada only) FCC ID: DH6-xxxx:BXZDH6 IC: DH6-xxxx:3724B-DH6 A.2.1 FCC and IC Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
User Manual Ascom d43 DECT Handset • • • • • • • • • • • • A.3.2 • • • • • • • • • TD 93118EN Avoid exposing the handset to direct sunlight, heat sources and moisture. Do not place a cold handset in a charger. Avoid sudden temperature changes to prevent condensation in the handset. It is recommended to put the handset into an air tight plastic bag until the temperature is adjusted, for example, when entering or leaving a cold/heated building on a warm/cold day.
User Manual Ascom d43 DECT Handset Index TD 93118EN S Battery.................................................................... 4, 45 disposal ................................................................ 55 environmental requirements.......................... 55 low battery.......................................................... 45 Screen Saver settings................................................................. 32 Signal strength ...........................................................
