SURFboard® T25 Cable Modem with Xfinity Voice User Guide, STANDARD Revision 2.
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SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Table of contents Chapter 1: Safety and regulatory information...........................................6 Important safety instructions......................................................................................... 6 FCC statements............................................................................................................... 8 FCC interference statement................................................................................. 8 FCC declaration of conformity................
Reboot (or restart) your T25 using the Reset button........................................ 27 Reset the T25 configuration using the Reset button......................................... 28 Exit the T25 web manager........................................................................................... 28 Chapter 7: Troubleshooting tips..............................................................29 Solutions................................................................................................
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■ Read all of the instructions listed here and/or in the user manual before you operate this device.
Chapter 1: Safety and regulatory information ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ to plugs and convenience receptacles, and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.
Chapter 1: Safety and regulatory information FCC statements FCC interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and regulatory information Care for the environment by recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting started The SURFboard T25 is a combination DOCSIS 3.1 telephony cable modem with two Voiceover-IP (VoIP) telephone lines. It uses DOCSIS 3.1 technology to provide ultra high-speed Internet access on your home or small business network. For whole home connectivity, use the T25 Ethernet port to add a Wi-Fi router (separate purchase) Using the connection capabilities of the T25, you can connect your computer and other network-enabled devices via the two Ethernet ports.
Chapter 2: Getting started Table 1: T25 package contents Item Description T25 Telephony Cable Modem High-speed DOCSIS 3.
Chapter 2: Getting started ■ Compatible operating systems: ● Windows®10 ● Windows 8 ● Windows 7 Service Pack 1 (SP1) Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with this model. ● Macintosh® 10.4 or higher ● UNIX® ● Linux® Contact Information For technical support and additional ARRIS product information: ■ Visit the ARRIS Support website: www.arris.
Chapter 3 Product overview Front panel Figure 1: T25 front view Table 2: T25 front panel LED icons LED Icon Blinking On (Solid) Not applicable – LED does not blink. Power is properly connected with the device power cord and the battery is not connected. Scanning for Upstream (Send) Upstream and Downstream channels are channel and Downstream (Receive) connected. channel connection. Scanning for an Internet connection. T25 is connected to the Internet.
Chapter 3: Product overview LED Icon Blinking On (Solid) Telephone line 1 is off-hook or call is in progress. Telephone service for line 1 is connected and activated; on-hook. Telephone line 2 is off-hook or call is in progress. Telephone service for Line 2 is connected and activated; on-hook. Indicator lights for the T25 The T25 has LED indicator lights to assist in troubleshooting. Patterns: normal operation The following table shows light patterns during normal operation.
Chapter 3: Product overview Power, US/DS, Online Telephone 1 Telephone 2 Description On Off Flash Retrieving telephone network information On Flash Flash Activating telephone service Table 5: Cable modem startup sequence DS/US Online Description Flash Off Downstream or upstream search On Flash Downstream and upstream found; retrieving setup information from service provider On On Ready for service Rear panel Figure 2: T25 Rear View Table 6: T25 Rear Panel Ports & Connectors Descript
Chapter 3: Product overview Description Reset 10/100/1000 Recessed button can be used to either reboot the telephony modem or reset your telephony modem configuration settings. The Reset button is recessed to prevent accidental resets. Reboot (or restart) the telephony modem 1. Insert the end of a small pointed non-metallic object with a narrow tip into the Reset opening on the back of your T25. 2. Press and hold the indented Reset button for three to four seconds only. 3.
Chapter 3: Product overview Note: Your cable service must be operational for the modem to function. Check for the US/DS and Online LEDs on the front panel. Both LEDs should be lit SOLID white when you power ON the device. If they are not, your cable service is not operational. Specifications for T25 power usage: Model Condition App. Power (VA) T25: Idle - 19.917; Full - 30.740 Telephony cable modem label The telephony cable modem label is located on the bottom of your T25.
Chapter 4 Installing the T25 CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the installation, make sure of the following: ■ You have all the Additional item(s) needed (not included) (page 11) ■ You have Establish an Internet connection (page 19) ■ Cable, phone, and power outlets are available near the T25.
Chapter 4: Installing the T25 3. 4. 5. 6. Use your hand to tighten the connectors to avoid damaging them. Connect the Ethernet cable to the Ethernet port on the rear of the T25. Connect the other end of the Ethernet cable to the Ethernet port of the device (e.g., laptop, desktop) you will be using to activate your T25 (see Establish an Internet connection (page 19)). You can then use the same Ethernet cable to connect your Wi-Fi Router to the T25.
Chapter 4: Installing the T25 2. Access the Xfinity Activation web page. If you are connecting via the T25, you may be automatically redirected to the page. If you are not redirected, then type xfinity.com/ activate in the browser. 3. Access the site using your telephone number or your Xfinity account log in credentials. SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 4: Installing the T25 4. Once completed, check your Internet by browsing a public web page, e.g. surfboard.com 5. Check to confirm that your phone has a dail tone. The ARRIS SURFboard website or your selected website should open. If the website fails to open, please call Comcast Customer Support at 1-855-OK-BEGIN (1-855-652-3446) to set up your Internet service or activate your T25. SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 5 Using the cable modem web manager Monitor the T25 operational status using the T25 Web Manager. 1. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop. 2. Type the default LAN IP address, 192.168.100.1 in the Address bar and press Enter. T25 web manager menu links The T25 main menu links are displayed along the top of the T25 web manager screen. Click on the main menu link to view any of the other available screens.
Chapter 5: Using the cable modem web manager Figure 4: T25 Status screen Event log screen The Event Log screen includes a list of events that have been detected by your T25, including the date and time of the event, the event ID, and the event level. SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 5: Using the cable modem web manager Figure 5: T25 Event log screen SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 5: Using the cable modem web manager HW/FW versions screen The HW/FW Versions screen includes release and model information for the T25 hardware and firmware. This information includes the serial number for your T25. Figure 6: T25 HW-FW versions screen Registration status (CM state) The Registration Status screen shows the current operating status of T25 with regards to DOCSIS and telephony connections. SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 5: Using the cable modem web manager Figure 7: T25 Registration status - CM state screen SURFboard® T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.
Chapter 6 Managing your telephony cable modem and connected networks You can also use the T25 web manager to view and monitor the network configuration settings and operational status of your T25. Reboot and reset the T25 Use the Reset button to reboot (or restart) and reset your T25. ■ Reboot (or restart) your T25 using the Reset button (page 27) ■ Reset the T25 configuration using the Reset button (page 28) Reboot (or restart) your T25 using the Reset button 1.
Chapter 6: Managing your telephony cable modem and connected networks Reset the T25 configuration using the Reset button To reset your T25 configuration back to the factory default settings: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the rear of your T25. 2. Press and hold the Reset button for 10 seconds, and then release. 3. Remove the paper clip or small object from the Reset opening.
Chapter 7 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the T25 front panel LEDs, see Front panel LED icons and error conditions for more information.
Chapter 7: Troubleshooting tips Modem problem Possible solution ■ Contact your service provider for assistance.
Chapter 8 Warranty information T25 DOCSIS 3.
Chapter 8: Warranty information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
