SURFboard® SBG7580-AC Wireless Gateway User Guide October 2016 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions............................................................................................ 5 FCC Statements.................................................................................................................. 7 Wireless LAN Information..................................................................................................
8. Protecting & Monitoring Your Wireless Network ................................................... 40 Prevent Unauthorized Access .......................................................................................... 40 Change the Default User Password ................................................................................. 40 Set Up Firewall Protection ............................................................................................... 43 Set Up Parental Controls ................
Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield must be connected to the grounding system of the building, as close to the point of cable entry as practical.
Chapter 1: Safety and Regulatory Information The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. Industry Canada (IC) Statement This device complies with RSS-210 of the Industry Canada Rules.
Chapter 1: Safety and Regulatory Information Déclaration de IC sur L'Exposition aux Rayonnements Note Importante: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. Wireless LAN Information Note: This applies to devices that provide Wi-Fi capability.
Chapter 1: Safety and Regulatory Information Security Warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Protecting & Monitoring Your Wireless Network (page 38) in this guide for more information or visit the ARRIS Support website at www.arris.com/consumers.
Chapter 2 Getting Started Introduction Welcome to the next generation of ultra high-speed wireless gateways. The ARRIS SURFboard® SBG7580-AC is a combination DOCSIS 3.0® cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on your home or small business network. Using the connection capabilities of the gateway, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.
Chapter 2: Getting Started Item Description Software License & Regulatory Card Contains safety and regulatory information, software license, and warranty for the gateway. Support Information Card Provides contact information for obtaining technical support assistance with any issues you may have with your SURFboard device. SBG7580-AC Quick Start Guide Provides basic information for installing the gateway and setting up a secure wireless connection on your home network.
Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumers (http://www.arris.com/consumers) Call ARRIS Technical Support: 1-877-466-8646 PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 3 Product Overview Front Panel Figure 1: SBG7580-AC Front View Table 2. SBG7580-AC Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – icon does not blink. Power is properly connected. Scanning for upstream (send) and downstream (receive) channel connections. Upstream (Send) and Downstream (Receive) channels are connected. Scanning for an Internet connection. Gateway is connected to the network. PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC.
Chapter 3: Product Overview LED Icon Blinking On (Solid) Wi-Fi enabled with encrypted or unencrypted wireless data activity. Any of the following applies: 2.4 GHz wireless connection is made between the SBG7580-AC and another Wi-Fi enabled wireless device on your home network; for example, Wi-Fi telephone, tablet, or laptop. The WPS Pairing process between the SBG7580-AC and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes.
Chapter 3: Product Overview Rear Panel Figure 2: Table 3. SBG7580-AC Rear View SBG7580-AC Rear Panel Ports & Connectors Port Name Reset Button Description Recessed button located on the back of your SBG7580-AC can be used to either reboot your gateway or reset your gateway configuration settings. To reboot (or restart) your SBG7580-AC: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SBG7580-AC. 2.
Chapter 3: Product Overview Port Name Reset Button (Continued) Description See Reset the SBG7580-AC Configuration Settings (page 54) for more information on resetting your gateway configuration settings using the SBG7580-AC Web Manager. WARNING! Resetting the gateway configuration settings to the factory defaults will also delete your custom gateway configuration, including your user password, wireless network name (SSID), and other configuration settings.
Chapter 3: Product Overview Gateway Label Figure 3: Sample SBG7580-AC Gateway Label The gateway label is located on the bottom of the SBG7580-AC. It contains the gateway information that you may need when contacting your service provider or ARRIS Technical Support (page 13). To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Gateway Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG7580-AC to Your Computer Before installing your SBG7580-AC: Check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
Chapter 4: Installing the Gateway Figure 4: SBG7580-AC Connection Diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SBG7580-AC. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG7580-AC. 4.
Chapter 4: Installing the Gateway Note: Your service provider may allow for automatic activation, which will automatically launch their own special website on your computer when you open a web browser. 3. After the SBG7580-AC is provisioned (or activated), open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your computer. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. The ARRIS website should open.
Chapter 5 Setting Up a Wireless Network Connection ARRIS recommends that you first verify that your computer can connect to the Internet using a wired Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. If you do not have Internet service already set up in your home, contact a service provider of your choice for assistance.
Chapter 5: Setting Up a Wireless Network Connection Figure 6: Sample Available Wireless Networks Window 2. Locate and left-click on the SBG7580-AC wireless network name or SSID (for example, SBG7580AC-####) for your SBG7580-AC from the list of available wireless networks. The default SSID is located on the gateway label on the bottom of your SBG7580-AC. Note: You must use the default SSID listed on the gateway label when installing the gateway and setting up your first wireless network connection.
Chapter 5: Setting Up a Wireless Network Connection 3. Select Connect automatically to set up your wireless devices to automatically connect to your wireless network without having to log on using a user password. 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 8: Network Connection Window 5. Enter the Network Security Key (your wireless network password) in the field.
Chapter 5: Setting Up a Wireless Network Connection Connect Using the Windows Control Panel 1. From the Windows taskbar on your computer, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. Figure 10: Control Panel-Network and Sharing Center Window 3. Click Manage wireless networks under Control Panel Home side panel to open the Manage Wireless Networks window. 4.
Chapter 5: Setting Up a Wireless Network Connection Figure 12: Manually Connect to a Wireless Network Window 6. Enter the SBG7580-AC wireless network name or SSID (SBG7580AC-####) for your SBG7580-AC in the Network name field. The default SSID is listed on the gateway label on the bottom of your SBG7580-AC. Note: You have the option to change your wireless network name or SSID after setting up your wireless network connection.
Chapter 5: Setting Up a Wireless Network Connection 10. Select Hide characters checkbox to prevent your Security Key (network password) from displaying in the field. 11. Select Start this connection automatically so that your wireless devices will automatically connect to your wireless network when they are powered on. 12. Click Next to complete the wireless network setup. The Successfully added message for your new wireless network should appear. 13. Click Close to exit.
Chapter 6 Using the Gateway Web Manager Use the SBG7580-AC Web Manager to view and monitor the network configuration settings and operational status of your SBG7580-AC. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 40) or more information. Note: If you did not purchase your wireless gateway from a retail store, you may notice a few blocked configuration settings in the SBG7580-AC Web Manager that cannot be modified.
Chapter 6: Using the Gateway Web Manager 3. Type the following default user name and password. Both entries are case-sensitive. User Name: admin Password: password Note: You must enter the default user name and password if you are logging in to the SBG7580-AC Web Manager for the first time. Figure 14: SBG7580-AC Login Screen 4. Click Apply to open the SBG7580-AC Web Manager. The System Basic Setup screen displays. PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 6: Using the Gateway Web Manager Figure 15: SBG7580-AC Opening Screen Note: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance. Note: ARRIS recommends that you change the default password for network security purposes. You can use the SBG7580-AC Web Manager (see Change the Default User Password (page 40) for more information). PN 365-095-30452 x.
Chapter 6: Using the Gateway Web Manager SBG7580-AC Web Manager Menu Bar The SBG7580-AC menu buttons are displayed along the top of the SBG7580-AC Web Manager screen. To view a submenu screen (see Figure 17), click the related menu button on the menu bar. Figure 16: SBG7580-AC Web Manager Menu Bar Table 4. SBG7580-AC Web Manager Menu Bar Menu Option Function Wireless Basic Setup Displays the default configuration settings for the gateway and allows you to change your user password.
Chapter 6: Using the Gateway Web Manager Figure 17: Sample Submenu Options SBG7580-AC Web Manager-Available Translations The SBG7580-AC Web Manager is available in the following translations: Spanish French Dutch Brazilian Portuguese Do the following to change the language: 1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to the SBG7580-AC. 2. Type the default LAN IP address, 192.168.0.
Chapter 6: Using the Gateway Web Manager Figure 18: SBG7580-AC Language Screen 7. Select the language from the Language drop-down list. 8. Click Apply. Get Help Field-level help is available for all screen entries in the SBG7580-AC Web Manager. Click on or move the cursor over the icon located to the right of the applicable field. Figure 19: SBG7580-AC Field Level Help PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 6: Using the Gateway Web Manager Exit the SBG7580-AC Web Manager To log out and close the SBG7580-AC Web Manager: Click Logout button located on the SBG7580-AC Web Manager menu bar. Figure 20: SBG7580-AC Web Manager Logout Button PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 7 Configuring Your Wireless Network Set Up Your Wireless Network 1. Open a web browser and log onto the SBG7580-AC to open the SBG7580-AC Web Manager. See Start the SBG7580-AC Web Manager (page 28) for more information, if necessary. 2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the SBG7580-AC Web Manager menu bar. Choose the Wi-Fi frequency range that you want to set up for your wireless network. 3. Click BASIC from the Wireless submenu option you are setting up.
Chapter 7: Configuring Your Wireless Network Figure 22: SBG7580-AC 5 GHz Wireless Network Screen 4. Select the Enable Wireless checkbox to turn ON wireless networking on your home network. - or Deselect the Enable Wireless checkbox to turn OFF wireless networking on your home network. 5.
Chapter 7: Configuring Your Wireless Network 7. Select High, Medium, or Low for the Tx (Transmit) Power level of the wireless radio. 8. Select a channel number (Auto, 1 thru 11) from the Channel drop-down list to set the Communications channel for your SBG7580-AC. Note: For 2.4 GHz Wi-Fi networks, it is recommended to use Channel 1, 6, or 11, if it is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple channels that overlap and thus degrade wireless network performance.
Chapter 7: Configuring Your Wireless Network Change Your Wireless Network Name (SSID) The SSID (Service Set Identification) is the wireless network name assigned to your SBG7580-AC wireless network. The default SSID (listed on the gateway label) is automatically populated in the network configuration screens.
Chapter 7: Configuring Your Wireless Network Figure 24: Change Your 5 GHz Network Name (SSID) and Password Screen 4. Make sure the Enabled Wireless checkbox is selected to turn ON wireless networking on your home network. 5. Delete the current network name in the Network Name (SSID) field and then enter a new name of your choice for your wireless network. The network name can contain any combination of up to 32 alphanumeric characters. 6. Check that the Broadcast Network Name (SSID) checkbox is selected.
Chapter 8 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBG7580-AC and your wireless devices, you should configure the SBG7580-AC to protect your wireless network from unwanted and unauthorized access by any wireless network devices that are within range of your wireless network.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 25: SBG7580-AC Login Screen 3. Type the following default user name and password. Both entries are case-sensitive. User Name: admin Password: password Figure 26: SBG7580-AC Login Screen 4. Click Apply to open the SBG7580-AC Web Manager. The System Basic Setup screen displays (see Figure 27). 5. Click LOGIN SETTINGS from the Basic Setup submenu options list to display the Login Settings screen. 6.
Chapter 8: Protecting & Monitoring Your Wireless Network 9. Click Apply to update your password. 10. Find a secure place to write down and keep your new password. Figure 27: SBG7580-AC Firewall Settings Screen PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 28: SBG7580-AC Change User Password Screen Note: The Login Timeout setting under Other Settings applies to the amount of inactivity time (in seconds) allowed before the SBG7580-AC Web Manager automatically logs out. The Login Timeout range is between 30 and 900 seconds.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 29: Firewall Protection Level Screen 4. Select or deselect any of the following to set up firewall protection on your home network: Firewall Enable/Disable DoS Attack Protection Block Pings IPSec Pass Through PPTP Pass Through L2TP Pass Through Block Fragmented IP Packets 5. Click Apply, when you are finished. PN 365-095-30452 x.1 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up Parental Controls You can set up the following Parental Controls to manage and limit the usage and activity for specific users and network devices on your home network: Allow or block access to specific Trusted MAC Addresses. Allow or block access based on specific keywords. Allow or block access to specific websites. Set time limitations for computer usage or Internet access.
Chapter 8: Protecting & Monitoring Your Wireless Network 6. Click the Firewall main menu button on the SBG7580-AC Web Manager menu bar. 7. Click PARENTAL CONTROLS from the Firewall submenu options list to display the Parental Controls screen. Figure 31: Sample Parental Controls Screen 8. Select the Enable Parental Controls checkbox to turn ON Parental Controls on your home network. - or Uncheck the Enable Parental Controls checkbox to turn OFF Parental Controls on your home network. 9.
Chapter 8: Protecting & Monitoring Your Wireless Network Figure 32: Create Parental Controls Screen 11. Enter a name for the filter you are creating in the Keyword field. 12. Select ALL WEEK or the specific day(s) that you are setting up for the filter. 13. Select ALL DAY or the specific time that you are setting up for the filter. The time is based on a 24-hour clock. Either add a note (go to System Settings screen-retrieve the router’s time).
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up IP Filtering You can use IP Filtering to set up Internet access restrictions on specific network devices on your home network using their IP addresses. You will have to create IP address filters that contain the starting and ending IP address range of each device for which you want to block Internet access. To configure IP filters: 1. From any web manager screen, click the Advanced menu button on the SBG6700-AC Web Manager main menu bar. 2.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up MAC Address Filtering MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. This is useful because the MAC address of a specific NIC card never changes, unlike its IP address, which can be assigned via the DHCP server or hard-coded to various addresses over time. To configure MAC filters: 1.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on your LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Chapter 8: Protecting & Monitoring Your Wireless Network 7. Enter the starting and ending port numbers of the Port Trigger range in the Inbound Port fields. 8. Click Add Port Trigger to create your port triggers. 9. Click Apply to create your port triggers. 10. Repeat steps 3 thru 8 to create additional port triggers. Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG7580-AC firewall.
Chapter 9 Managing Your Gateway and Connected Networks Use the SBG7580-AC Web Manager to view and monitor the network configuration settings and operational status of your gateway. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 40) for more information.
Chapter 9: Managing Your Gateway and Connected Networks Figure 40: SBG7580-AC Status – System Information Screen (2 of 2) Back Up Your Gateway Configuration You can save a backup copy of the current gateway configuration settings to your local computer. You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want.
Chapter 9: Managing Your Gateway and Connected Networks Restore the SBG7580-AC Configuration Settings WARNING! This action will delete your current SBG7580-AC configuration settings and allow you to restore a previously saved gateway configuration. Note: After the configuration settings are restored, the SBG7580-AC will automatically reboot and you will have to log on using the default user name (admin) and password (password). To open the System Information page: 1.
Chapter 9: Managing Your Gateway and Connected Networks From the SBG7580-AC Web Manager, do the following to open the Status Security screen: 1. From any SBG7580-AC Web Manager screen, click the Utilities main menu button on the SBG7580-AC Web Manager menu bar. 2. Click FACTORY DEFAULTS from the Utilities submenu options list to display the System Information screen.
Chapter 10 Troubleshooting Tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SBG7580-AC front panel LEDs (see Front Panel LED Icons and Error Conditions (page 57) for more information). You may have to reset the SBG7580-AC gateway configuration to its original factory settings if the gateway is not functioning properly.
Chapter 10: Troubleshooting Tips Gateway Problem Cannot Access the Internet Possible Solution Wireless devices cannot send or receive data Check that all cable and power connections on your gateway and computer are properly connected. Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. Contact your service provider for assistance.
Chapter 11 Warranty Information SURFboard SBG7580-AC Wireless Gateway ARRIS Enterprises, LLC ("ARRIS") Retail Purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and
Chapter 11: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
