SURFboard® S33 DOCSIS® 3.1 cable modem User guide May 2020 Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
ARRIS copyrights and trademarks © 2020 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and regulatory information ............................................................................ 4 Important safety instructions .......................................................................................... 4 FCC statements ............................................................................................................... 6 Caring for the environment by recycling your ARRIS equipment..................................... 7 2. Getting started ......
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device.
Chapter 1: Safety and regulatory information Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
Chapter 1: Safety and regulatory information FCC statements FCC interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and regulatory information Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.
Chapter 2 Getting started The ARRIS SURFboard® S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. You use your S33 to directly connect a computer or router to your LAN through an Ethernet connection.
Chapter 2: Getting started Additional items needed (not included) The following items are not included in the box and must be purchased separately, if needed.
Chapter 3 Product overview Front panel There is only one LED bar on the S33 front panel. It is located beneath the SURFboard logo on the front of the S33. Figure 1: S33 front view Table 2. S33 front panel LED status indicator LED color Description Amber (solid) Power on/off status Amber (flash) Firmware download is in progress Green (blink) Downstream/upstream channel search (unlock status) Green (solid) Online status in DOCSIS 3.0 mode Blue (solid) Online status in DOCSIS 3.
Chapter 3: Product overview Rear panel Figure 2: S33 rear view Table 3. S33 rear panel ports & connectors Port name Description 1 GE and 2.5 GE Ethernet ports for RJ-45 network cable connections: Green: LED indicates a GigE data connection is made Amber: LED indicates a 10/100 Mbps data connection is made Coaxial cable connector +12 VDC Power connector WARNING! To avoid any damage to your S33, only use the power supply provided in the box.
Chapter 3: Product overview Cable modem label The cable modem label is located on the bottom of your S33. It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support (page 10). To receive internet service, contact your service provider for assistance.
Chapter 4 Installing the cable modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the S33 to your client device (computer) Do the following before connecting your S33: Contact your service provider or a local cable company to make sure broadband cable service is available in your area.
Chapter 4: Installing the cable modem 4. Connect the other end of the Ethernet cable to an available Ethernet port on your computer, laptop, or router. Optional: Repeat steps 3 and 4 for an additional client device or other network-enabled device that you want to install as a wired connection on your home network. Note: Your service provider may not support activation of the second Ethernet port or may require an additional fee for use. Contact your service provider for more information. 5.
Chapter 5 Using the cable modem web manager You can use the S33 web manager to view and monitor the S33 operational status and network configuration settings. You can also use the web manager to reset or reboot your S33. Note: If you did not purchase your S33 from a retail store, you may notice that some of the S33 web manager configuration settings may be blocked ad cannot be modified.
Chapter 5: Using the cable modem web manager 7. On the Login Settings screen, on first use, you will be prompted for a new password. Enter password for your old password and a new password in the New Password field. Repeat the new password to confirm. 8. On the New password applied dialog box, click OK. PN 365-095-35155 x.1 Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
Chapter 5: Using the cable modem web manager 9. The S33 web manager displays the Product Registration window. Click one of the following to open the S33 Connection screen: • Register • Ask me later • Stop asking Figure 5: S33 opening screen PN 365-095-35155 x.1 Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
Chapter 5: Using the cable modem web manager 10. The S33 web manager displays. Figure 6: S33 Connection screen S33 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S33. The S33 menu buttons are displayed along the top of the S33 web manager screen. To display a specific web manager screen, click the menu button. Figure 7: S33 web manager menu buttons PN 365-095-35155 x.1 Copyright 2020 ARRIS Enterprises, LLC.
Chapter 5: Using the cable modem web manager Table 4. S33 web manager screen options Screen Option Status Function Product information Provides the current hardware and software-related information for the cable modem. Event log Displays a listing of the time and actual events as they occur and are detected by the cable modem. Provides the current operational status of the cable modem. This information may be useful to help diagnose and correct any problems that may occur with the cable modem.
Chapter 6 Monitoring your cable modem and connected network Note: You may notice that some of the S33 web manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring your cable modem and connected network 3. Press F5 to refresh or update the information on the screen. Restart your S33 To restart your S33: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S33. 2. Press and hold the indented Reset button for three to four seconds only, and then release.
Chapter 7 Troubleshooting tips If the solutions listed in the Troubleshooting solutions table below do not resolve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the S33 front panel LED for more information). You may have to reset the S33 configuration to the default factory settings if your S33 is not functioning properly. See Reset the cable modem configuration settings for more information. Solutions Table 5.
Chapter 8 Warranty information SURFboard S33 DOCSIS 3.
Chapter 8: Warranty information UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
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