SURFboard® S33 DOCSIS® 3.1 cable modem S33 User Guide, STANDARD Revision x.
Table of contents Chapter 1: Safety and regulatory information............................................3 Important safety instructions......................................................................................... 3 FCC statements............................................................................................................... 5 FCC interference statement..................................................................................
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■ Read all of the instructions listed here and/or in the user manual before you operate this device.
Chapter 1: Safety and regulatory information ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ to plugs and convenience receptacles and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.
Chapter 1: Safety and regulatory information FCC statements FCC interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and regulatory information Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.
Chapter 2 Introduction The ARRIS SURFboard® S33 DOCSIS 3.1 cable modem provides ultra high-speed internet access over the broadband connection on your home or small business network. You use your S33 to directly connect a computer or router to your LAN through an Ethernet connection.
Chapter 2: Introduction Item Description S33 quick start guide Provides instructions for installing the cable modem and setting up your home network connection. Additional items needed (not included) The following items are not included in the box and must be purchased separately, if needed.
Chapter 3 Product overview Front panel There is only one LED bar on the S33 front panel. It is located beneath the SURFboard logo on the front of the S33. S33 front view S33 front panel LED status indicator LED color Description Amber (solid) Power on/off status Amber (flash) Firmware download is in progress Green (blink) Downstream/upstream channel search (unlock status) Green (solid) Online status in DOCSIS 3.0 mode Blue (solid) Online status in DOCSIS 3.
Chapter 3: Product overview Rear panel S33 rear view S33 rear panel ports & connectors Port name Description 1 GE and 2.5 GE Ethernet ports for RJ-45 network cable connections: Green: LED indicates a GigE data connection is made Amber: LED indicates a 10/100 Mbps data connection is made Coaxial cable connector +12 VDC Power connector Warning: To avoid any damage to your S33, only use the power supply provided in the box.
Chapter 3: Product overview Cable modem label The cable modem label is located on the bottom of your S33. It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support. To receive internet service, contact your service provider for assistance. You may have to provide the following information listed on the S33 label: ■ Cable modem model name (S33) ■ Cable modem Serial number (S/N) ■ Cable modem MAC address (HFC MAC ID) SURFboard® S33 DOCSIS® 3.
Chapter 4 Getting started CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Some screenshots throughout this chapter may contain images of a model different that your own, these are simply examples and the app on your mobile device should represent the model you are configuring. You can set up your cable modem in one of the following ways.
Chapter 4: Getting started S33 connection diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your S33. Use your hand to tighten the connectors to avoid damaging them. 3. Connect an Ethernet cable to the 2.5 GE Ethernet port on the rear of your cable modem. 4.
Chapter 4: Getting started You may have to provide the HFC MAC ID listed on your cable modem label. Note: Your service provider may allow for automatic activation which will automatically launch their special website on your computer or laptop when you open a web browser. 10. To activate your internet service, select your service provider’s activation web site: Comcast/Xfinity: https://xfinity.com/activate Cox: https://www.cox.com/activate Spectrum: https://spectrum.net/selfinstall 11.
Chapter 5 Using your Web Manager You can use the S33 Web Manager to view and monitor the S33 operational status and network configuration settings. You can also use the Web Manager to reset or reboot your S33. Note: If you did not purchase your S33 from a retail store, you may notice that some of the S33 web manager configuration settings may be blocked ad cannot be modified.
Chapter 5: Using your Web Manager 7. On the Login Settings screen, on first use, you will be prompted for a new password. Enter password in the Old Password field and then the new password in the New Password field. Enter the new password in the Repeat New Password field to confirm. 8. Click Apply. 9. The S33 Web Manager displays the Product Registration window. Click one of the following to open the S33 Connection screen: Register Ask me later SURFboard® S33 DOCSIS® 3.
Chapter 5: Using your Web Manager Stop asking S33 opening screen The S33 Web Manger screen appears. SURFboard® S33 DOCSIS® 3.1 cable modem S33 User Guide STANDARD Revision x.
Chapter 5: Using your Web Manager S33 Connection screen S33 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S33. ■ The S33 menu buttons are displayed along the top of the S33 web manager screen. To display a specific web manager screen, click the menu button. S33 web manager menu buttons S33 web manager screen options Screen Option Function Status Provides the current operational status of the cable modem.
Chapter 5: Using your Web Manager Screen Option Function Product information Provides the current hardware and software-related information for the cable modem. Event log Displays a listing of the time and actual events as they occur and are detected by the cable modem. This information may be useful to help diagnose and correct any problems that may occur with the cable modem. Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network.
Chapter 6 Monitoring your cable modem and connected network Note: You may notice that some of the S33 web manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring your cable modem and connected network S33 downstream bonded channels screen 3. Press F5 to refresh or update the information on the screen. Restart your S33 To restart your S33: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S33. 2. Press and hold the indented Reset button for three to four seconds only, and then release.
Chapter 6: Monitoring your cable modem and connected network 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S33. 2. Press and hold the indented Reset button for 10 seconds or until the front panel LED flashes. 3. Remove the paper clip or small object from the opening. SURFboard® S33 DOCSIS® 3.1 cable modem S33 User Guide STANDARD Revision x.
Chapter 7 Troubleshooting tips If the solutions listed in the Troubleshooting solutions table below do not resolve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the S33 front panel LED for more information). You may have to reset the S33 configuration to the default factory settings if your S33 is not functioning properly. See Reset the cable modem configuration settings for more information.
Warranty information SURFboard S33 DOCSIS 3.
: Warranty information use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or errorfree. ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
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