INSTALLATION GUIDE HomePortal Intelligent Gateway i3822V i38HG iPSU
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Subscriber access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Service provider access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5 Installing the i38HG (Inside Unit) . . . . . . . . . . . . . . 40 Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B Technical Specifications . . . . . . . . . . . . . . . . . . . 61 Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i3822V (outside unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iPSU (power supply unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i38HG (inside unit) . . . . .
1 Introduction The HomePortal® iNID (intelligent Network Interface Device) system includes three components: the i3822V (outside unit), the iPSU (power supply unit), and the i38HG (inside unit). These components depend on each other and do not have standalone functions. These components provide triple-play service (voice, data, and video) to the subscriber’s home.
Subscriber access The subscriber area is accessible by the homeowner. This panel displays indicators that show the operational status of the i3822V. Some indicators on the i3822V have the same functions as the indicators on the i38HG (inside unit). The subscriber area is fastened with a screw that can be unfastened with any flat-blade screwdriver. To prevent any unauthorized access, the subscriber area can be locked with any common household locking devices (such as a padlock or a combination lock).
Service provider access The service provider Telco access area is locked. Service provider personnel can access this area by removing the Telco access cover. The i3822V has two cable entries to provide wiring from the service provider and to inside the home. The left entry provides the VDSL cable connection from the service provider to the i3822V. The right entry provides a coaxial wiring connector that feeds the inside of the home and a power connection for the power supply unit.
The iPSU itself requires no regular maintenance; however, the battery inside the iPSU requires periodic replacement. See “Replacing the battery” on page 35 for instructions to replace the backup battery. RY BATTE R POWE CE SILEN M ALAR Note: The battery provides power for voice services during a power outage. Subscribers are responsible for monitoring and replacing the battery when needed. The service provider does not monitor the battery and is not responsible for its replacement.
Note: Contact the service provider for information about implementing multiple i38HG devices. POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG Gathering items for installation The installation chapters for the i3822V and iPSU components are written primarily for technicians who are installing the i3822V and connecting it to the power supply unit.
• Test toolkit (VDSL test set) • Mounting screws and washers for the i3822V • – two #10x2 1/2” hex tap screws – two #10 regular flat washers – two rubber washers Two SAE #10 mounting screws for the power supply unit Chapter 1 Introduction 11
Installing the i3822V (Outside Unit) 2 Use the information in this chapter to install the i3822V component on the outside of the subscriber’s home.
3. Open the cover at a 90 angle or greater, lift off the cover, and set it aside. POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTE RY TELCO ETHERNET FROM CO DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN LINE 1 WORKING PHONE LINE 2 POWER TR TR TR TR -+ cover 4. Mount the i3822V with the following hardware and follow the instructions on the mounting template included with the i3822V packaging.
Use appropriate fasteners to secure the i3822V when it is mounted on a brick or stone surface. 15” 7.5” fold KEYHOLE 15” TEMPLATE 3 12 /16” 7.5” TOP fold SIDE KEYHOLE Connecting network cables The i3822V can accommodate up to two pairs of inside wiring per line. If the subscriber requires more than two lines (any combination of VoIP or PSTN), the lines must be bridged between a normal Network Interface Device (NID) and the i3822V’s connectors.
To connect the network cables: 1. Unfasten the screw that secures the Telco access cover with a 5/32” tamper-proof hex screwdriver (booth wrench). Telco access cover ETHERNE TELCO T DSL LINE F R OM C O 1 DSL LINE TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 2 LINE 1 2 ACCES S POWER C OAX CO LINE 1 CO LINE 2 Grommet entry 2. Cut two openings on the left grommet entry for the network cable and the 10 AWG ground wire to fit through.
4. Insert the drop wire from the network through the other opening on the grommet entry. 5. Make sure that the red and green wires installed in the top round holes on each station protector are firmly seated in the slots along the top of the holes. This prevents them from dislodging when the nut on the top of the station protector is loosened. Slot ETHERNE T TELCO ACCESS 6.
Note: Do not remove the protective gel-filled insulation around the holes; it acts as a moisture barrier and prevents unwanted small particles from having direct contact with the wires. 7. Insert approximately 1-1/2 inches of the un-stripped color-coded wire pair of the VDSL lines from the network provider through the corresponding color-coded holes of the station protectors, green to tip and red to ring. Note: You may feel an initial resistance when inserting the wires into the protector.
CAUTION: When connected, the i3822V receives power from the iPSU. Make sure that the AC power adapter and the battery on the iPSU are not connected, or an electrical shock may result. To connect power supply lines: 1. Cut an opening on the right grommet entry for the power supply line to fit through. Note: Use an appropriate tool to cut or punch through the grommet. Make the cut just big enough for the line to fit through. The grommet prevents insects from entering the inside of the unit.
5. Press the tab downward to lock the wires into the connector. FROM CO NE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 2 LINE 1 POWER COAX CO LINE 1 O LINE 2 6. Tug gently at the inserted wires to make sure that they are securely seated. Connecting the coaxial cable To connect the coaxial cable to the i3822V: 1. Cut an opening on the right grommet entry for the coaxial cable to fit through. Note: Use an appropriate tool to cut or punch through the grommet.
3. Connect the coaxial cable to the COAX connector located on the right side of the unit. E F R OM C O 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 2 LINE 1 POWER C O AX O LINE 1 COAX connector O LINE 2 4. Tighten the coaxial cable with a torque wrench. 5. Connect the other end of the cable from the i3822V to the IN port of the coaxial splitter.
2. Insert the subscriber’s inside wire through the opening of the grommet entry. Note: Do not remove the protective gel-filled insulation around the holes; it acts as a moisture barrier and prevents unwanted small particles from having direct contact with the wires. 3. Lift up one of the color-coded plastic rocker tabs of the IDC and insert approximately 1-1/2 inches of an un-stripped wire into each hole that matches the wire color of the tab.
Securing the i3822V To secure the i3822V unit: 1. Align the cover at a 90 angles to the unit. 2. Push the cover downward toward the locking area on the left of the i3822V. 3. Fasten the screw that secures the cover with the 5/32” tamper-proof hex screwdriver. Note: Make sure that the cover is securely fastened to prevent any unauthorized access.
Installing the iPSU (Power Supply Unit) 3 This chapter provides instructions to install the Intelligent Power Supply Unit (iPSU) in a protected location and connect it to the i3822V component.
The following figure shows the connection between the power supply unit and i3822V. POWER –+ BATTERY SILENCE ALARM CO LINE 1 CO LINE 2 Preparing the installation site Unlike the i3822V, the iPSU must be installed in a sheltered area, either inside the garage or home. The iPSU with a battery installed weighs approximately 11 pounds. Make sure that the selected wall stud is strong enough to support the weight.
Testing the electrical outlet Test the electrical outlet you intend to use with an electrical outlet tester to ensure that it is working. Mounting the power supply unit This section assumes that the i3822V has been mounted and that the power supply line on the i3822V has been connected. An 8-foot AC power adapter is shipped with the power supply unit. Allow slack (about 2 inches) for the power plug when mounting the power supply unit.
2. Place the back of the iPSU against the wall stud. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK 3. Mark and drill holes for the mounting screws using the template that is included iPSU package. TOP TEMPLATE SIDE 3 9/16” KEYHOLE KEYHOLE 4. Fasten the iPSU to the wall using SAE #10 (or equivalent) mounting screws.
Connecting the power cables After the iPSU is mounted, connect the following three sets of cables to begin supplying power to the i3822V: • The power line between the iPSU and i3822V • The AC power cord to the AC outlet • The battery cable Connecting the power supply to the i3822V To connect the iPSU unit to the i3822V: 1. Use a Phillips screwdriver to unfasten the screw securing the power terminal cover. 2.
Connecting the iPSU to the electrical outlet Insert the AC power plug into an electrical outlet. Observe the POWER indicator on the iPSU; it should light red (if power is present) and turn to green within two minutes.
Verifying the i3822V and iPSU Installations 4 This chapter provides instructions to verify the installation of the i3822V (outside unit) and the Intelligent Power Supply Unit (iPSU). It also includes sections that provide procedures for connecting the iPSU backup battery and general iPSU maintenance.
Interpreting the i3822V indicators The following table describes the indicators on the i3822V. The indicators on the component behave differently depending on the current state of the gateway. Note: The indicators on the i3822V are not active until you connect the i3822V to the power supply unit. For information about installing the power supply unit and connecting it to the i3822V, see “Installing the iPSU (Power Supply Unit)” on page 23.
Indicators Description COAX • Solid green. A device is connected (such as a set-top box). • Flashing green. There is inbound activity associated with the COAX port. The flickering of the light is synchronized to the actual data traffic. • Red. A device failed to be authenticated or successfully connected. LINE 1 and LINE 2 • Solid green. The associated voice line has been registered with the network and is ready for use. • Flashing green. A phone is in use on the associated voice line.
Interpreting the iPSU indicators Reset Battery Power Silence alarm The indicators on the iPSU behave differently depending on the current state of the unit, as shown in the following table: Indicators and Buttons Description RESET Button A RESET button is located on the upper left side panel, highlighted by a surrounding red circle. When pressed for up to 9 seconds, the RESET button reboots the outside unit.
Connecting the backup battery CAUTION: Follow the manufacturer’s safety statements when handling the lead-acid battery. Note: The battery must be approved for use in the iPSU. Unless you receive an advisement from the battery manufacturer (they are liable for warranty service), do not install batteries measuring less than 12.75V, which represents a charge of approximately of 80% of the rated capacity.
Note: A faulty battery is indicated if the BATTERY indicator does not light green within five minutes (assuming the iPSU is plugged into a functioning AC power outlet). 6. Secure the battery with the safety strap. Attach safety strap 7. Place the housing cover over the unit and press gently on it until it snaps into place. 8. Fasten the cover with the screws you removed earlier. iPSU maintenance The iPSU needs no maintenance other than regular battery inspection and replacement.
Replacing the battery The battery is rated for a service life of up to five years, which varies depending on operational and environmental conditions. The battery life expectancy depends on the operating environment as temperature extremes shorten the battery life. The battery is specifically designed to use with the iNID system. Refer to the label inside the front cover of the iPSU or contact your service provider for battery replacement information. To replace the battery: 1.
5. Remove the old battery from the housing and put it safely aside. Note: Be careful when removing the battery; it is heavy. 6. After removing the old battery, verify that the BATTERY indicator is completely extinguished (not green or blinking red). Note: It can take up to three minutes before the BATTERY indicator is completely off and the Power Supply Unit is ready to accept the new battery. 7. Insert the new battery gently into the housing.
If you disabled the alert and did not replace the backup battery in a timely manner, you may not have voice services in case of emergency during an AC power outage. CAUTION: Disable the audio alert with caution. The battery must be replaced within a short period of time after the audio alert begins indicating a bad battery. The automatic battery backup feature may not work during an AC power outage, causing the voice and data services to stop. To disable the alert: 1.
To replace the iPSU: 1. Disconnect the iPSU AC power plug from the electrical outlet. 2. Use a Phillips screwdriver to unfasten two screws (one on each side) securing the power supply unit cover. Remove screws from both sides of the unit to remove the front cover. 3. Loosen the battery safety strap. 4. Lift the backup battery out from the iPSU.
5. Disconnect the backup battery connector from the iPSU to the connector on the battery. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK 6. Unfasten the screw securing the power terminal cover. 7. Disconnect the power supply to the i3822V. 8. Loosen the mounting screws and dismount the iPSU. 9. Follow the procedures outlined in the “Installation overview” on page 23 to install a new iPSU.
Installing the i38HG (Inside Unit) 5 The i38HG is the unit that goes inside your home and can be installed by you or your service provider. The i38HG includes an integrated wireless access point to provide wireless connectivity throughout the home or office. It is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service provider’s network.
Gathering items for installation Installation of the i38HG requires the following items: • A gateway and stand • A power adapter • A data cable (phone cable) Optional installation items include: • An Ethernet cable, if you are connecting a computer directly to the gateway Installation overview To install the i38HG component, you will do the following: • “Finding a suitable location” on page 41 • “Connecting the data cable” on page 42 • “Connecting the power adapter” on page 43 • “Connectin
Avoiding obstructions The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture). Consider the layout of your home or business when deciding where to place your i38HG. • Consider where you will use your wireless devices when placing your i38HG. In a single-story building, place the i38HG as high and as close to each wireless computer as possible. To minimize interference, do not place the i38HG behind large objects or other obstructions.
Connecting the power adapter To connect the power adapter: 1. Connect one end of the power adapter to the POWER port of your i38HG. 2. Connect the other end of power adapter to a working electrical outlet. 3. Observe the POWER indicator; it flashes red once, followed by flashing green, then remains solid green. 4. Check the NID, BROADBAND, and SERVICE indicators. They light green when communication is established between the i38HG and i3822V (usually within one minute).
Connecting through wireless Your i38HG has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the i38HG is shipped with WPA-PSK and WPA2-PSK enabled and a preconfigured network name. You can connect multiple i38HGs in your home. When multiple APs are detected, they are automatically synchronized across all managed access points to create a single wireless network for easier device connectivity.
Note: If you have multiple APs, use the last three digits of the first i38HG connected to the network. 4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your i38HG (for example, 1234567890). Note: For Mac OS X users, you may need to enter the “$” character at the beginning of the encryption key (for example, $1234567890).
Indicators Description WIRELESS • Solid green. A device is associated with a specific access point. • Flashing green. There is inbound activity. The flickering of the light is synchronized to the actual data traffic. LINE 1 and LINE 2 • Solid green. The associated voice line has been registered with a SIP proxy server. • Flashing green. A telephone is off-hook on the associated voice line. NID Solid green. The link between the i38HG and i3822V is healthy.
To change the network name and wireless key: 1. Open a browser and enter http://gateway.2wire.net or http://172.17.0.1 as the URL. 2. On the Settings tab, click LAN, and then click Wireless. 3. Browse to the Network Name (SSID) text box to change the network name. 4. Browse to the Wireless Key setting and select the Use custom Wireless Network Key option. This setting supports a 64-bit or 128-bit encryption key.
Troubleshooting 6 This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first.
Checking DSL links After installing the i3822V and iPSU, verify that the DSL links are functioning and that Internet is accessible. The following figure shows a workflow diagram for testing and troubleshooting purposes. After the i3822v installation 1. Check iNID wiring connections. 2. Check iNID LEDs. LEDs light green? No Yes 1. Connect to the Telco Access Port. 2. Access GUI. DSL connected? No Check for provisioning issues. Yes Verify DSL signals–bandwidth, SNR, and so forth.
Checking the i3822V wiring Verify that the wiring is the same as the wiring shown in the following figure.
Checking i3822V ports The following connectors are connected to their respective ports when shipped. Gently tug at the connections and ensure that the connectors are securely seated. See the following figure for port locations and refer to the table for their description. ETHERNET FROM CO DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 1 LINE 2 Ports Description TELCO ACCESS The RJ-45 craft port is accessed by service technicians for testing purposes.
Checking i3822V LED status When all connections are made and the power supply is turned on, the LEDs on the i3822V go through a series of checks and synchronization. The figure shows the LED locations. For LED status information, see “Interpreting the i3822V indicators” on page 30.
3. Check both VDSL 1 and VDSL 2 LEDs on the i3822V. – Flashing green. Indicates that the links are still being trained; wait until the lights turn solid green. – Red. Indicates there is a problem with the physical line. Viewing individual DSL and aggregate bandwidth 1. On the Home page, click the Broadband icon. 2. On the Broadband Status page, scroll down the page to view the DSL line 1 and DSL line 2 detailed information. 3.
Testing the bonded pair There are no specific field installation test procedures for the bonded pair. The bonded pair works properly when the appropriate i3822V LEDs light. For more information, see “Interpreting the i3822V indicators” on page 30 and “Viewing individual DSL and aggregate bandwidth” on page 53 to view the aggregate bandwidth. Testing the coaxial cable Test cable continuity on coaxial interfaces. Make sure that there is not a splitter or bridge tap running off of the COAX home run.
Verifying voice services Both lines 1 and 2 can be used for voice and PSTN services. To test the PSTN service on LINE 1: 1. Disconnect the connector from the LINE 1 port. 2. Connect a working phone in the LINE 1 port. 3. Listen for the dial tone. To test the PSTN service on LINE 2: 1. Disconnect the connector from the LINE 2 port. 2. Connect a working phone in the LINE 2 port. 3. Listen for the dial tone. Verifying the iPSU connection When connected and powered up, some of the iPSU LED indicators light up.
Bypassing i3822V electronics To isolate issues that are unrelated to the i3822V, you can rewire to remove the i3822V from service, completely bypassing all electronics on the board, while troubleshooting other problems in the home wiring. ETHERNET FROM CO DSL LINE 1 DSL LINE 2 TELCO ACCESS TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 2 LINE 1 POWER COAX CO LINE 1 CO LINE 2 To remove the i3822V from service: 1. Remove the connector from both DSL line 1 (grey) and DSL Line 2 (black) ports. 2.
Regulatory Information A Electrical AC adapter The i38HG and 4181N models are intended to be powered by a listed 2Wire or Pace Direct Plug-In AC/DC Power adapter marked Class 2 or LPS and rated 5.1VDC, 2A. The AC/DC Power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines: • Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet.
excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Pace distributor or service provider for assistance. Failure to comply may void the product warranty.
Part 15 of FCC rules / IC RSS-210 This device complies with part 15 of the FCC Rules and Industry Canada licenseexempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux normes CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.
Technical Specifications B The i3822V outside unit operates under extreme weather conditions: driving rain, snow, and sleet. The following table lists the specifications for the outside as well as the power supply and inside units. Refer to the battery manufacturer’s documentation for its specifications. Physical specifications i3822V (outside unit) • 13.0 in. x 12.0 in. x 5.0 in. (33.0 cm x 30.5 cm x 12.7 cm) • 6.4 lb. (2.9 kg) iPSU (power supply unit) • 6.75 in. x 7.5 in. x 4.5 in. (17.1 cm x 19.
iPSU (power supply unit) • Temperature: 41o to 122o F (5o C to 50o C) • Humidity: 5% to 95% non-condensing • Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level i38HG (inside unit) • Temperature: 32o to 104o F (0o C to 40o C) • Humidity: 5% to 95% non-condensing • Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level Safety requirements WARNING: This equipment contains integrated primary protection.
Index A AC power outage 23 B backup battery connecting 33 battery alert 36 battery backup 23 replacing 35 battery cable connector 35 BATTERY indicator 36 broadband operation checking 52 C COAX connector 20 cover removing 13 D drop wire 16 DSL link status 52 DSL links checking 49 E encryption key locating 45 I i3822 ETHERNET port 31 LEDs BATTERY 31 COAX 31 DATA 30 ETHERNET 31 LINE 1 31 POWER 30 Index VDSL 1 30 VDSL 2 30 i3822V 6 attaching the cover 22 bypassing 56 COAX connector 20 connecting insulat
POWER 45 SERVICE 46 WIRELESS 46 POWER indicator 43 replacing 46 inside unit i38HG 9 intelligent Power Supply Unit (iPSU) 23 iPSU 8, 23 buttons RESET 32 SILENCE ALARM 32 connecting power cables 27 disabling the battery alert 37 enabling the battery alert 37 install template 26 installation site 24 insulation-displacement connector (IDC) 18 LED indicators 32 LEDs BATTERY 32 POWER 32 mounting 25 POWER indicator 28 power terminal cover 27 replacing 37 N network name changing 47 64 Index O outside unit i3822
