INSTALLATION GUIDE HomePortal Intelligent Gateway 5111NV
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2 Installing the Gateway . . . . . . . . . . . . . . . . . . . . . . . 6 Installing DSL filters . . . . . . . . . . . . . .
1 Introduction The Home Portal® 5111NV Intelligent Gateway is an advanced networking device that can be installed by you or your service provider. This all-in-one device includes the modem, router, wireless access point, firewall, and voice gateway. 4 The 5111NV supports ADSL, ADSL2, and ADSL2+ technology. It has four wired Ethernet ports, 802.11b/g/n wireless networking, and voice capabilities.
Gathering items for installation To install the gateway, you will need: • Gateway • Power adapter • DSL cable • Ethernet cable (optional), to connect a computer directly to the gateway using a wired connection • Phone cable (optional), for connecting voice telephone service • Gateway stand (optional), for installing the gateway vertically • DSL filter (optional), for each phone on the same line as the gateway Finding a suitable location Before you install the gateway, find an appropriate loca
2 Installing the Gateway Use the information in this chapter to connect the gateway to the Internet and to your home network. Wireless connection Phone 1 2 HOME NETWORK USB PHONE LINES 1 & 2 Phone cable POWER RESET DSL Wired connection BROADBAND Ethernet cable ETHERNET 3 4 Phone cable Power adapter To install the gateway, see the following: 1. “Installing DSL filters” on page 7 2. “Connecting the power adapter” on page 9 3. “Connecting the gateway to the Internet” on page 9 4.
Installing DSL filters DSL signals are carried over the same lines as regular phone signals. Converting your regular phone line to DSL can cause high-pitched tones and static when you use the phone. To eliminate the noise, you can install DSL filters on every phone or phone device that shares the same phone number as your DSL. You need one DSL filter for each phone device (such as a desktop phone, analog modem, FAX, or answering machine).
Installing a DSL wall filter To use a DSL filter with a wall-mounted phone, install the DSL filter between the original wall plate and your wall-mounted phone. 1. Lift the phone from the wall pegs, and disconnect the phone cord from the phone jack. 2. Connect the phone cord from the back of the DSL filter into the phone jack, and mount the filter on the wall plate pegs using the keyhole slots. 3. Connect the phone cable to the phone jack located on the front of the mounted DSL filter.
Connecting the power adapter The power adapter supplies power to the gateway. Always use the power adapter that was packaged with the gateway because it matches the power requirements of the gateway and it complies with local requirements. 1. Connect one end of the power adapter to the POWER port on the gateway. 2. Connect the cable’s other end to an electrical outlet. After the gateway is powered on, the power light blinks green for a moment and then turns steady green.
Connecting devices using a wireless connection The gateway has an integrated wireless access point that you can use to connect wireless devices to the gateway. By default, the gateway is configured with a network name (SSID) and WPA-PSK/WPA2-PSK security. 1. On the wireless device, view the available wireless networks. The specifics of how you do this depend on the device you are connecting.
Connecting phones The gateway includes one RJ-14 port (Phone 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter. WARNING: Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system. Ensure that you are subscribed to VoIP service before configuring VoIP on the gateway. 1. Connect one end of the phone cable to the gray Phone Lines 1 & 2 port on the gateway. 2.
Troubleshooting 3 This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first. Connection issues Use the information in this section to identify and resolve issues related to connectivity. The Power light is not on • The power cable may be loose or disconnected. Check the power cable to ensure that the cable is securely connected.
The Service light blinks • Your Internet service may not be activated. Contact your service provider. The Service light is red • The user name and password may have been entered incorrectly. Verify the user name and password on the gateway configuration page, and try again. • Your Internet service may not be activated. Contact your service provider. The Ethernet light is not on • The Ethernet cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.
I cannot set a custom encryption key on the gateway user interface • The custom encryption key may not conform with the security mode, key length, key type, or value type. Configure the custom encryption key so that it conforms to the security mode, key length, key type, or value type. Voice issues Use the information in this section to identify and resolve common issues related to VoIP (Voice over Internet Protocol).
Status lights Use the status lights on the front of the gateway to determine the current state of the gateway. Status light Description Power • Solid green. Power is on. • Red. The gateway is faulty. Ethernet • Solid green. A computer or other device is connected to an ETHERNET port. • Flickering green. There is activity from devices connected to an Ethernet port. The flickering of the light is synchronized to actual data traffic. Wireless • Solid green.
Regulatory Information A Declaration of conformity The following sections describe regulatory compliance by region. FCC/Industry Canada compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 Radio and telecommunication regulatory requirements. Le présent materiel est conforme aux specifications techniques applicables d'Industrie Canada.
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, please contact Pace Americas, or your local Pace Americas distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment.
Please follow these guidelines: • Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. • Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. • Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. • Do not use the adapter if the cord becomes damaged. • Do not attempt to service the adapter.
