INSTALLATION GUIDE HomePortal Intelligent Gateway 5168N/5168NV 5138N/5138NV 5133N/5133NV 5108N/5108NV T F A R D S T N E T N CO T C E J B U S TO C E G N A H
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Contents Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Feature comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction 1 The Home Portal® Intelligent Gateway provides high-speed Internet access, integrated data applications, VoIP (Voice over Internet Protocol), and support for wireless-wireline convergence. The gateway also offers other features such as: Flexible networking 802.11b/g/n wireless access point with wired Ethernet ports for home networking. One Gigabit Ethernet port is available for higher data transfer speeds.
Ethernet Broadb port Status lights WIRELESS 3 Ethernet ports 2 ETHERNET LOCAL ETHERNET 4 POWER ETHERNET BROADBAND VOICE 1 & 2 Phone line port 1 HOME PNA PHONE 1 USB port USB USB PHONE 2 DSL DSL Broadband port BROADBAND 1 Reset button Power port POWER RESET SERVICE Coaxial cable po CABLE BROADBAND 2 WPS button 5100 series HomePortal Intelligent Gateway Note: The ports and connectors may be slightly different on some models.
Gathering items for installation To install the gateway, you will need: • Gateway • Power adapter • DSL cable • Ethernet cable (optional), to connect a computer directly to the gateway using a wired connection • Phone cable (optional), for connecting voice telephone service • Gateway stand (optional), for installing the gateway vertically • DSL filter (optional), for each phone on the same line as the gateway Finding a suitable location Before you install the gateway, find an appropriate loca
Feature comparison The following table shows the differences among the various models that are described in this document. Model WAN interface Ethernet ports Wireless VoIP 5168NV uDSL* 4 x 10/100 802.11b/g/n (2x2) 2 x FXS 5168N uDSL* 4 x 10/100 802.11b/g/n (2x2) 5138NV uDSL* 4 x 10/100 802.11b/g/n (2x2) 5138N uDSL* 4 x 10/100 802.11b/g/n (2x2) 5133NV uDSL* – no HPNA 4 x 10/100 802.11b/g/n (2x2) 5133N uDSL* – no HPNA 4 x 10/100 802.
Installing the Gateway 2 Use the information in this chapter to connect the gateway to the Internet and to your home network. Installation overview Before installing the gateway, review the package contents and ensure that you have the required items. To install the gateway, you will do the following: 1. “Connecting the power adapter” on page 10 2. “Connecting computers to the gateway” on page 10 3. “Connecting the gateway to the Internet” on page 12 4. “Connecting VoIP telephones” on page 13 5.
Cabling overview You can connect the gateway to the Internet using DSL Broadband or Ethernet Broadband. The following diagrams show the connections for both options. For more information, see “Connecting the gateway to the Internet” on page 12.
Connecting the power adapter The power adapter supplies power to the gateway. 1. Connect one end of the power adapter to the POWER port on the gateway. 2. Connect the cable’s other end to an electrical outlet. After the gateway is powered on, the power light blinks green for a moment and then turns steady green. Note: Always use the power adapter that was packaged with the gateway because it complies with local requirements.
Connecting devices using wireless The gateway has an integrated wireless access point that you can use to connect wireless devices to the gateway. By default, the gateway is configured with a network name (SSID) and WPA-PSK/WPA2-PSK security. 1. On the wireless device, view the available wireless networks. The specifics of how you do this depend on the device you are connecting. The default network name (SSID) and the encryption key (64-bit hex) is printed on the label on the side of the gateway.
Connecting the gateway to the Internet You can connect the gateway to the Internet using the DSL Broadband port or the Ethernet Broadband port. Connecting using the DSL port Connect the gateway to the Internet through the DSL port. 1. Connect one end of a phone cord to the gray DSL port on the gateway. 2. Connect the other end of the phone cord to the wall outlet.
Connecting VoIP telephones Some models include an RJ-14 port (Phone 1 & 2) that can support up to two phone lines using a splitter or multi-jack adapter. WARNING: Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system. Ensure that you are subscribed to VoIP service before configuring VoIP on the gateway. 1. Connect one end of the phone cable to the gray Phone Lines 1 & 2 port on the gateway. 2.
Connecting an IPTV set-top box With some models, you can connect an IPTV set-top box for IPTV service. 1. Connect one end of the Ethernet cable to an available Ethernet port on the gateway. 3 2 POWER RESET CABLE DSL USB 1 Ethernet cable LOCAL ETHERNET 4 ETHERNET BROADBAND VOICE 1 & 2 2. Connect the other end of the cable to the Ethernet port on the set-top box.
Troubleshooting 3 This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first. LAN issues Use the information in this section to identify and resolve common issues related to the home network. Can’t connect to the gateway through the Ethernet port • The Ethernet cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.
Connection issues Use the information in this section to identify and resolve common issues related to connectivity. The Power light is not on • The power cable may be loose or disconnected. Check the power cable to ensure that the cable is securely connected. If the power cable is plugged in to a power strip or switched outlet, ensure that it is on. Ensure that you are using the power supply that came with the gateway. • The power supply may be faulty.
The Wireless light is not on • No devices on your home network are currently connected to the gateway over the wireless connection. The Internet is not accessible but the gateway configuration page is accessible • The Ethernet or DSL cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected. VoIP issues Use the information in this section to identify and resolve common issues related to VoIP (Voice over Internet Protocol).
Regulatory Information A Declaration of conformity The following sections describe regulatory compliance by region. FCC/Industry Canada compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 Radio and telecommunication regulatory requirements / Le présent materiel est conforme aux specifications techniques applicables d’Industrie Canada.
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Telecommunication cord Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Internal telephone ports (VoIP) Telecommunication equipment connected to this port (e.g., via “Voice 1 & 2” port) should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC. Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment.
Index Numerics 802.
Service light 16 set-top box 14 signal range 15 signal strength 6, 15 SIP ALG 4 SSID 11 stand 6 stateful packet inspection 4 streaming video 4 T television 6 threats 4 troubleshooting 15 Index V value type 15 Voice over IP 4, 13 Voice over Wi-Fi 4 VoIP 4, 13 VoIP issues 17 W Wi-Fi Protected Setup 11 wired connections 10 wireless connections 11 Wireless light 11, 17 wireless range 15 wireless security 11 WPS 11 23
