HomePortal® Intelligent Gateway Installation Guide Supported Hardware Platform: 5011NV/5012NV
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Document Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide The HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide is designed to serve as a reference for installing the gateway.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide About This Guide Typographical Conventions Convention Used For Monospace Command syntax and code Monospace Italic Variables within command syntax and code Related Documents In addition to this guide, the HomePortal Intelligent Gateway documentation library includes: Agile Part Number Description 5100-000899-000 HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 5100-000923-000 HomePortal® Intelligent Gateway 9.3.1.
CHAPTER 1 Introducing the HomePortal Intelligent Gateway Welcome to the 2Wire family. The gateway delivers a powerful user experience with its easy-to-use features. The gateway provides you high-speed Internet access, integrated data applications, built-in Voice over Internet Protocol (VoIP) optimized for ADSL, and support for wireless-wireline convergence. The gateway also offers a host of other features such as: • Flexible Networking Options High-powered 802.11b/802.11g/802.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Introducing the HomePortal Intelligent Gateway Figure 1: Setup for DSL Broadband Connection Figure 2: Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway. VoIP is configurable only if your ISP activates the relevant services. Note The 5012NV has one Gigabit Ethernet (GIGE) port GE/1.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway CHAPTER 2 Installing the HomePortal Intelligent Gateway The installation of your gateway consists of the following tasks: Determining Gateway Location on page 3 Connecting the Power Adapter on page 3 Connecting Your Computer to the Gateway on page 4 Connecting the Broadband Interface through DSL port on page 6 Connecting the Broadband Interface through the Ethernet Port on page 6 Connecting VoIP
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Figure 3: Power Connection Note Always use the 2Wire power adapter packaged with the gateway, as it is compliant with the local regulatory requirements. Connecting Your Computer to the Gateway The first computer you connect to the gateway is used to configure the gateway for proper operation.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting through Wireless The gateway has an integrated wireless AP that enables you to connect your wireless-enabled computers to your gateway. By default, the gateway is shipped with pre-enabled WPA-PSK/WPA2-PSK and a pre-configured network name. Most laptops are equipped with an internal 802.11b/g card.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway wireless client). For further information, refer to Configuring Wi-Fi Protected Setup in the HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide. Connecting the Broadband Interface through DSL port To connect the gateway to a Asymmetric Digital Subscriber Line (ADSL) wall jack: 1. Connect one end of the phone cord/twisted pair cable to the DSL port (gray-colored) on your gateway. 2.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting VoIP Interface The gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter. c Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system, which may require separate wiring. It is recommended to contact your ISP before configuring VoIP on your gateway.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting IPTV Set-top Box The gateway can be configured to use IPTV services through the Local Ethernet port. To connect the gateway and the set-top box: 1. Connect one end of the Ethernet cable to the Local Ethernet port of the gateway. 2. Connect the cables’s other end to the Ethernet port of the set-top box.
CHAPTER 3 Troubleshooting Installation Issues This chapter provides information about troubleshooting gateway installation issues. It lists the issues, possible cause(s), and solution(s) for the issues. The issues mentioned in this chapter are based on likely user scenarios. Connection Issues The following table provides information to troubleshoot connection issues: Issue Possible Cause(s) What to Do No POWER light Power supply is faulty • Verify that the LED on the AC power cable is steady green.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Troubleshooting Installation Issues VoIP Issues The following table provides information to troubleshoot VoIP issues: Issue Possible Cause(s) What to Do No VOICE 1 and VOICE 2 lights Inadequate connectivity Check the cable connection from the gateway to the phone(s) and make sure if the cable(s) are securely seated. Inadequate SIP server or Line configuration.
APPENDIX A Regulatory Information Electrical AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines: • Do not use the adapter in a high-moisture environment. Never touch the adapter when your hands or feet are wet. • Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. • Connect the adapter to a proper power source.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Regulatory Information Location – Environmental Considerations Do not plug the AC/DC power adapter in an outdoor outlet or operate the gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not expose the residential gateway to high heat, dust, humidity, moisture, caustic chemicals, or oils.
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Regulatory Information The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.
