HomePortal® Intelligent Gateway Configuration Guide Firmware Version: 9.3.1.
Notice to Users © 2010 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC.
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Supported Hardware Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Document Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide CHAPTER 6 Contents Managing LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Viewing LAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Contents Filtering Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Clearing Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 CHAPTER 10 Using Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Diagnosing Broadband Link . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide The HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide is designed to serve as a reference to configure the gateway that uses the 9.3.1.10 firmware.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide About This Guide The See Also section has cross-referenced links to other topics within this document, which may assist you in enhancing your experience with the gateway. Style Conventions The following style conventions are used in this guide: Note Notes contain incidental information about the subject. In this guide, they are used to provide additional information about the product and to call attention to exceptions.
CHAPTER 1 Introducing the HomePortal Intelligent Gateway Software Welcome to the 2Wire family. The HomePortal Intelligent Gateway Software delivers a powerful user experience with its easy-to-use features.
HomePortal® Intelligent Gateway 9.3.1.
CHAPTER 2 Accessing the User Interface This chapter provides an overview about the accessible links on the user interface. To launch the user interface, access any of the following URLs on the computer connected to the gateway: • http://gateway.2Wire.net • http://home • http://192.168.1.254 This opens the Home page.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Accessing the User Interface The Home page has gateway link tabs and three panels as listed below: • System Link Tabs Home Settings Site Map • Summary • Home Network Devices • Top Networking Features System Link Tabs Home The Home tab provides the most relevant information about your broadband service at a glance. You can also access links on this page that let you perform the related activities on the user interface of the gateway.
CHAPTER 3 Configuring the Internet Connection This chapter provides information to configure the Internet connection from the user interface. Objective To configure and connect to the Internet through the gateway. Your Internet connection settings are automatically provisioned by your ISP. If the information is not populated, then you have to manually configure your Internet connection settings. If you are connecting through Direct IP, then you are not required to enter PPP authentication information.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Configuring the Internet Connection 2. On the Settings tab, click Broadband, and then click Link Configuration. 3.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Configuring the Internet Connection To select the broadband connection type: 1. On the Settings tab, click Broadband, and then click Link Configuration. 2. Navigate to the Connection Type panel. 3. Select the type of connection from Connection Type drop-down list box. The types of connections available are PPPoE, PPPoA, Direct IP (DHCP), or Direct IP (Static).
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Configuring the Internet Connection 4. Select the encapsulation method from the ATM Encapsulation drop-down list box. Select Bridged LLC or Bridged VC-Mux for PPPoE type of connection. Select Routed LLC or Routed VC-Mux for PPPoA type of connection. 5. Select the ATM PVC Search check box to enable the PVC search. PVC search enables the gateway to automatically detect and populate VPI and VCI values supported by your ISP. 6.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Configuring the Internet Connection To modify broadband IP Network settings: 1. On the Settings tab, click Broadband, and then click Link Configuration. 2. Navigate to the Broadband IP Network (Primary Connection) panel. 3. Select the IP Addressing option: If you select Obtain IP address automatically (dynamic IP or DHCP) radio button, the associated parameters are configured dynamically.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Note 4. Configuring the Internet Connection Ensure that the Enable check box next to the Routing field is selected. Routing is disabled to configure your gateway in bridge mode. When routing is disabled, the NAT and the DHCP servers are also disabled. Also, ensure that the WAN protocol is compatible to bridging mode. Click Save. The Internet LED on the gateway becomes solid green and you can access the Internet.
CHAPTER 4 Managing System Information This chapter provides information about the tasks you can perform within the System Info tab.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing System Information Parameter Description Manufacturer Name of the gateway manufacturer. Model Model number of the gateway. Serial Number Serial number of the gateway. Hardware Version Hardware version number of the gateway. Software Version Software version number installed on the gateway. Key Code Key code of the gateway. First Use Date Date when the gateway was powered on for the first time out of factory.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Enter the same password in the Confirm New Password text box. 4. Enter a hint in the Enter a Password Hint text box. Managing System Information A password hint can be a word, a phrase, or a question that can help you in case you forget your password. Note 5. It is strongly recommended that you enter a hint to act as a reminder. Click Save.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing System Information 3. Select the password option: If you select Use Default System password (printed on the base of the system) radio button, skip to step 7 for using the default password. The lower section of the Password page displays the location and identification of the default password. Once you have saved the configuration changes, no further action is required.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Managing System Information Perform any of the following tasks: Setting Date and Time Automatically on page 15 Manually Configuring Date and Time on page 16 Setting Date and Time Automatically To set date and time automatically: 1. On the Settings tab, click System Info, and then click Date & Time. 2. Navigate to the Current Time Settings panel. 3. Select the desired Time Zone from the drop-down list box. 4.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Note Managing System Information Select the Daylight Savings Time check box in the Time Configuration panel if daylight savings time is observed in your country/state. Manually Configuring Date and Time To manually configure the date and time: 1. On the Settings tab, click System Info, and then click Date & Time. 2. Navigate to the Time Configuration panel. 3. Select the Override automatic time configuration check box.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Select the Enable Remote Firmware Upgrades check box. 3. Click Save.
CHAPTER 5 Managing Broadband Settings This chapter provides information about the tasks you can perform within the Broadband tab.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Broadband Settings Summary Status Refer to the following image and table for information about the parameters listed in the Summary Status panel: Parameter Description Internet Displays the status of the Internet Connection. This displays Connected when the ISP acitvates your Internet connection. DSL Link Displays the status of the DSL connection.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Parameter Managing Broadband Settings Description Subnet Mask Indicates the subnet mask assigned by the ISP to the gateway. Default Gateway Indicates the default gateway address that assigns an IP address to your gateway for accessing the Internet. Primary DNS Indicates the IP address of the primary DNS server that the gateway uses for Domain Name resolution.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Parameter Managing Broadband Settings Description Current DSL Connection Rate Displays the upload and download speeds in kilobits per second. Max Rate Displays the maximum trained rates for upstream and downstream data in kilobits per second. Noise Margin Displays the current downstream and upstream noise margin in dB. Attenuation Displays the current downstream and upstream DSL attenuation in dB.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Broadband Settings DSL Link Errors Refer to the following image and table for information about the parameters listed in the DSL Link Errors panel: Parameter Description ATM Loss of cell Delineation Displays the number of loss of cell delineation events since the last reset. Cell Header Errors Displays the number of cell header errors since the last reset.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Broadband Settings Parameter Description Cum. Sec. w/Severe Errors Displays the number of severely errored seconds since the gateway was last restarted, and the elapsed time since the last severely errored second. DSL Unavailable Seconds Displays the DSL link unavailable seconds after the ISP connection was established and the statistics were last reset. Also displays the elapsed time since the last establishment.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 5. Note Managing Broadband Settings Click Add To List. The Static Route List panel displays the new Subnet IP, Subnet Mast, and Gateway IP. Configuring IP Multicast Settings Objective To configure IGMP or IP Multicast for activating IPTV services through the gateway. Internet Group Management Protocol (IGMP) is used to manage IP Multicast sessions.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Broadband Settings Viewing Multicast Settings View the multicast settings to determine the IGMP functionality and status of its associated services. On the Settings tab, click Broadband, and then click Multicast. Refer to the following image and table for information about the parameters listed on the Multicast page: Parameter Description Current IGMP Proxy Status Displays the current status of IGMP Proxy configuration.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Broadband Settings Resolving Domain Name Objective To manually add a domain name for resolving the IP address of the networked devices. This task allows you to name network devices (such as printers or Web servers), so that they can be easily accessed by other users on the network. Note Verify that the domain name is not in use before specifying the DNS name for a networked device. Steps 1.
HomePortal® Intelligent Gateway 9.3.1.
CHAPTER 6 Managing LAN Devices This chapter provides information about the tasks you can perform within the LAN tab.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Viewing LAN Status View the LAN client parameters, LAN interface status, wireless parameters, and traffic statistics. On the Settings tab, click LAN, and then click Status.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Interfaces Refer to the following image and table for information about the parameters listed in the Interfaces panel: Parameter Description Ethernet Displays whether the Ethernet interface is enabled or disabled. Also displays the number of active and inactive Ethernet devices on the network. Wireless Displays whether the wireless interface is enabled or disabled.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Devices Refer to the following image and table for information about the parameters listed in the Devices panel: Parameter Description Device Displays the name of the network device. Interface Displays the interface type used by the network device. MAC Address Displays the MAC address of the network device. IP Address Displays the IP address allocated to the network device.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Setting Up Your Wireless Network Objective To set up the access to the wireless interface of the gateway. If you are in a densely populated area or if you regularly connect to more than one wireless network (such as one at work and one at home). It is recommended to provide a unique name for your wireless network to easily identify it, and connect to the desired wireless network. Steps 1.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 5. Managing LAN Devices Select the type of Wireless Channel Mode from the drop-down list box. The types of modes available are fixed or auto. Also, you can click Rescan to search for a channel with the lowest interference in the entire spectrum. If you select Fixed from the drop-down list box, you must select a relevant wireless channel value that is compatible with the wireless clients in the vicinity.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Select the Wireless Security check box to enable the wireless security. 4. Select an authentication setting from the Security Mode drop-down list box. Managing LAN Devices Refer to the following table for information about the types of secure authentication protocol types: 5.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Managing LAN Devices Select the Enable WPS check box. This enables the configuration of WPS using the PIN method. 4. Select PIN from the WPS Mode drop-down list box. 5. Click Save. 6. Enter the PIN generated by the wireless client in the Device PIN text box. 7. Click Connect to establish the wireless connectivity.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices The WPS button found at the front panel of the gateway appears as follows: The synchronization between the access point and the client is established within 120 seconds. Enabling Wireless Multimedia Objective To enable wireless multimedia (WMM). The WMM feature helps you to control the multimedia traffic on the shared network connections.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Steps 1. On the Settings tab, click LAN, and then click Wireless. 2. Navigate to the MAC Filtering panel. 3. Click Edit Blocked/Allowed Device List link. This opens the Wireless MAC Filtering page. 4. Select the Enable MAC Filtering check box to enable MAC filtering. Note 5. Disabling MAC address filtering allows all the wireless clients to access the gateway.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide - Managing LAN Devices If you select blacklist, only the network devices that have their MAC addresses listed under MAC Address List panel are blocked from accessing the wireless services of the gateway. 6. Click Save. 7. Navigate to the Add New MAC Address to List Manually panel. 8. Enter the MAC address of the device in Enter MAC address text box. 9. Click Add To List.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 4. Power Setting Radio Output Power (dBm) 5 18 6 19 7 20 Managing LAN Devices Select the Wireless Mode from the drop-down list box. This allows you to force the gateway to use 802.11b, 802.11g, 802.11bg, 802.11ng, or 802.11nbg modes of operation. Note 5. Check the wireless mode supported by the wireless adapter before configuring this option. Enter the DTIM Period in the text box.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices 2. Clear the Ethernet Networking check box to disable the Ethernet ports on your gateway. 3. Click Save. Note By default, the Ethernet ports are enabled and are capable of auto-negotiating the bandwidth required by the LAN clients. Setting Up DHCP to Assign Default Range of IP Address Objective To set up your private network by assigning default range of IP address. DHCP allows dynamic allocation of network addresses.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices 2. Select the DHCP Server Enabled check box to enable the DHCP server. 3. Select any of the 192.168.1.0 / 255.255.255.0 (default), 172.16.0.0 / 255.255.0.0 or 10.0.0.0 / 255.255.0.0 radio buttons. This lets your gateway dynamically assign the default range of IP address(es) to the LAN client(s) Note 4. The software supports private, public routed, and public proxied subnets simultaneously on the LAN.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Steps 1. On the Settings tab, click LAN, and then click DHCP. 2. Select the DHCP Server Enabled check box to enable the DHCP server. 3. Select the Configure manually radio button. 4. Enter the default IP address of your gateway used for all communication on your local devices in the Router Address text box. 5. Enter the subnet mask used for all communication on your local devices in the Subnet Mask text box. 6.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices 7. Enter the first IP address in the DHCP address pool that you will be distributing over the private network in the First DHCP Address text box. 8. Enter the last IP address in the DHCP address pool that you will be distributing over the private network in the Last DHCP Address text box. 9.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices 4. View the privately assigned IP address and the address assignment mode next to the Current Address and Device Status fields. 5. Select the static IP from the Address Assignment drop-down list box, The static IP is represented as Private Fixed: xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx indicates the IP address. This selection allocates the static IP address to the relevant device on the network. 6.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices The gateway enables the public proxied network and populates the adequate IP address(es) for allocation. Selecting Default Address Allocation Pool The Select Default Address Allocation Pool for the DHCP Server panel lets you determine the IP address allocation pool to the next associating LAN client. To select the default address allocation pool: 1. On the Settings tab, click LAN, and then click IP Address Allocation. 2.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 5. Managing LAN Devices Select Public (select WAN IP Mapping) from the Address Assignment drop-down list box. This enables the network device to fetch the IP address from the public pool. 6. Select the public IP from the WAN IP Mapping drop-down list box. The public IP is represented as Public from pool: xxx.xxx.xxx.xxx or Public Fixed: xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx indicates the IP address.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Selecting Default Address Allocation Pool The Select Default Address Allocation Pool for the DHCP Server panel lets you determine the IP address allocation pool to the next associating LAN client. To select the default address allocation pool: 1. On the Settings tab, click LAN, and then click IP Address Allocation. 2. Navigate to the Select Default Address Allocation Pool for the DHCP Server panel. 3.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices This enables the relevant network device to fetch the IP address from the public pool. 7. Select the supplementary IP from the WAN IP Mapping drop-down list box. The supplementary IP is represented as Public from pool: xxx.xxx.xxx.xxx or Public Fixed: xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx indicates the IP address. This selection must resemble the IP address entered in the Router Address text box.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing LAN Devices Accessing ARP Table Data Objective To determine the IP address of the devices on the network, based on the MAC address of that device. This page is used to determine the IP address of the networked device, if the MAC address of the networked device is known. Steps 1. On the Settings tab, click LAN, and then click ARP table. 2.
CHAPTER 7 Managing Voice-Based Services This chapter provides information about the tasks that you can perform within the Voice tab. The links under the Voice tab and their associated tasks are as follows: • Status Viewing VoIP Line Status on page 50 • Server Configuring SIP Server on page 51 • Line Configuring Lines on page 52 • Stats Viewing External Line Statistics on page 54 Note You can access the Voice tab only if you have subscribed for the VoIP service with your ISP.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Parameter Managing Voice-Based Services Description Servers Name Displays the profile name. You can configure two profiles on the gateway, but have only one profile in use. Associated Line Displays the phone lines associated with the profile. Line Status Line Displays the serial number for indexing the line status. Number Displays the phone number of the configured line. Name Displays the Line Name configured on the Line page.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Select the Enable check box. 3. Enter a alphanumeric name in the Server Name text box. 4. Enter the server address in the SIP Registrar Server text box. 5. Enter the server port in the Registrar Server Port text box. 6. Enter the domain name in the User Agent Domain text box. 7. Enter the expire time in the Register Expire Time text box. 8. Enter the re-register interval time in the Re-register Interval text box. 9.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Managing Voice-Based Services Select the Enable check box. This activates the line for use. 3. Edit the Line Name text box if you want to change the auto-populated line name. 4. Enter the Phone Number, Username, and Password in corresponding text boxes. The information is provided by the ISP. 5. Select the Line Type from the drop-down list box.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Voice-Based Services Viewing External Line Statistics View the VoIP call statistics for the relevant phone line. On the Settings tab, click Voice, and then click Stats. Refer to the following image and table for information about the parameters listed in the Voice - External Line Stats panel: Parameter Description Stats for Active Voice Line -: Line 1 Displays status information about Line 1.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Voice-Based Services Parameter Description Duration (in seconds) Displays the time duration for which the VoIP connection was in use. Far-end Host Information Displays the IP and RTP port number of the host seperated by a colon. The different types of columns that display the value for each statistic are as follows: Inbound (last) Displays the last captured inbound value in this field for a specific statistic.
CHAPTER 8 Managing Firewall Settings This chapter provides information about the tasks you can perform within the Firewall tab. Note The gateway includes default firewall settings that block unwanted access from the Internet. It is recommended that you do not modify the default settings. However, you can configure the firewall settings to allow Internet traffic or users through the firewall to your LAN devices, applications, and servers.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Select disable from the Currrent Settings drop-down list box. 3. Click Save. Managing Firewall Settings Viewing Firewall Status View the status of firewall and if any port forwarding rules are configured. On the Settings tab, click Firewall, and then click Status.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Firewall Settings Configuring Firewall Settings Objective To modify applications, pinholes, and DMZ setting on the firewall in a way that special applications running on computers inside your home network are granted Internet access. To grant Internet access to special applications, you have to open firewall pinholes and associate the intended application(s) with a computer connected to your gateway.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 2. Managing Firewall Settings Select the computer through which you want to host the application(s) in the Select a computer panel. If you host an application for a computer on your network, it implies that you are scaling down the firewall security levels for that application to be accessible on the specified computer. Note 3.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Firewall Settings To add user-defined applications: 1. On the Settings tab, click Firewall, and then click Applications, Pinholes and DMZ. 2. Navigate to the Edit firewall settings for this computer panel. 3. Click Add a new user-defined application below the Application List list box. This opens the Firewall Application Profile Definition page. 4. Enter a name for the application profile in the Application Profile Name text box.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 8. Managing Firewall Settings Enter a value in the Map to Host Port text box. This value must map to the port range you established to the local computer. For example, if you set the value to 4000 and the port range being opened is 100 to 108, the forwarded data to the first value in the range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on. 9.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Note Managing Firewall Settings Verify that the computer you selected is configured for DHCP. If the selected computer is not configured for DHCP, configure the DHCP settings and restart the computer. After the computer restarts, it receives an IP address from the gateway and all unassigned TCP and UDP ports are forwarded to it. 4. Navigate to the DMZ Mode panel. 5.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Managing Firewall Settings Clear the TCP/UDP Port Scan check box. If you disable this feature, the firewall does not detect UDP and TCP port scans, and communicates the port scan packets to the computer. A port scan is a series of messages sent by an external entity attempting to break into a computer to learn which computer network services associated with UDP and TCP ports are provided by the computer. 4.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Managing Firewall Settings Select the required check box(es) in the Outbound Protocol Control panel. If you select any of the check box(es) in the Outbound Protocol Control panel, the firewall allows the associated traffic to pass through the firewall from the network to the Internet. 4. Note Click Save. Allowing outbound traffic does not mean that the firewall automatically allows this type of traffic to pass through the firewall.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Managing Firewall Settings If you enable stealth mode, the gateway firewall does not return any information in response to network queries. This discourages intruders from accessing your network. 4. Select the Block Ping check box to disable the execution of external ping requests. If you enable Block Ping, your network will block all ping requests.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Managing Firewall Settings Select Enable UPnP check box. This enables the UPnP LAN clients to connect to the gateway. 4. Select the Logging UPnP Events check box. This enables you to view every event related to UPnP on the Logs page. 5. Select the Enable UPnP Port Forwarding check box. This allows the applications that support UPnP to open and close the ports on the gateway.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Note Managing Firewall Settings You can also click Content Screening to access the Block Access to Specific Sites page. 4. Enter the URL of the site to be blocked in the Site URL text box (For example, http://www.yahoo.com). 5. Click Block Site. The blocked Web site appears under the Blocked Web Sites panel.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Note 4. Managing Firewall Settings You can also click Access Control to access the Time of Day Access Schedule page. Select the type of access you want to restrict from the Select an Access Type drop-down list box. The available access types are Block Web Browsing, Block Instant Messaging, or Block All Other Applications. 5. Browse to the bottom of the page and click Manage Time Schedules to predefine time schedules for restricting access.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 6. Managing Firewall Settings Browse to the Define New Time Schedule panel and perform the following actions: a. Enter an appropriate name in the Name text box for the new time schedule. b. From the drop-down list boxes, select the days and time period. c. Click Add to populate the new time schedule in the Existing Time Schedules panel. 7. Click Time of Day Access Schedule to return to the main page. 8.
CHAPTER 9 Viewing Logs This chapter provides information to view, filter, and clear the log entries on the Logs Tab from the user interface. You can perform the following tasks on the Logs page: • Viewing Specific Log Entries on page 70 • Filtering Log Entries on page 71 • Clearing Log Entries on page 71 Viewing Specific Log Entries View log entries on this page to determine if there are any module specific issues or to ensure satisfactory performace of the device. On the Settings tab, click Logs.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Viewing Logs Filtering Log Entries To filter log entries: 1. On the Settings tab, click Logs. 2. From the Logs page, select an option from the logs facility and the severity level drop-down list boxes next to the Display Filter. 3. Click Submit to view log entries associated with the selected option. The following table lists the severity levels and their respective description:.
CHAPTER 10 Using Diagnostics Features This chapter provides information about the tasks you can perform within the Diagnostics tab.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Parameter Description DSL Synchronization Displays if the DSL interface is synchronized. G. DMT ATM Signal Displays if the gateway is able to connect to the G.DMT DSL mode. PVC Connection Displays if the ATM Circuit Identifier (VPI and VCI) value are correctly used. Even if the DSL signal is up and these values are incorrect, the gateway will not be able to establish Internet connection.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Viewing DSL Diagnostic Information View diagnostic information of DSL and solve issues pertaining to DSL connection. On the Settings tab, click Diagnostics, and then click DSL. The following panels are displayed: • DSL Details • DSL Link Errors • Bitloading Note The DSL page is not visible if you select Ethernet as the WAN interface type on the Link Configuration page.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Parameter Description Modem Type Displays the type of modem: • Built-in ADSL modem -or• External broadband modem through the Internet DSL Line (Wire Pair) Displays Line 1 (inner pair), Line 2 (outer pair), or searching for DSL signal. During installation, the gateway auto-detects whether the DSL signal is on Line 1 or Line 2.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Parameter Using Diagnostics Features Description ATM Loss of cell Delineation Displays the number of loss of cell delineation events since the last reset. Cell Header Errors Displays the number of cell header errors since the last reset. DSL Link Retrains Displays the number of DSL retrains since the gateway was last restarted, and the time elapsed since the last retrain.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Bitloading The Bitloading panel lets you view the graphic representation of DSL bitloading.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Testing IP Utilities Objective To test the gateway IP utilities such as ping, traceroute, and DNS query. This lets you determine if there are any communication issues between the gateway and the host/Internet. Steps 1. On the Settings tab, click Diagnostics, and then click IP Utilities. 2.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 3. Type the IP address of the destination in the Host Address text box. 4. Click Start or Stop testing. Using Diagnostics Features You can view the results in the area below the Test Results text box. Note To clear logs, select all logs in the provided space, and press Delete on your keyboard.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Enabling Syslog Objective To enable the syslog feature for sending system logs to a remote server. Note Syslog service must be installed and configured on the remote server for receiving the system logs. Steps 1. On the Settings tab, click Diagnostics, and then click Syslog. 2. Select the Enable Syslog check box. 3.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features Resetting the Gateway Objective To reset the gateway. You may have to reset the gateway if any or all the LEDs are solid red. This indicates that there is some failure within the gateway. Note It is recommended that you contact customer service before attempting to reset your gateway. Steps 1. On the Settings tab, click Diagnostics, and then click Resets. 2.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Using Diagnostics Features 6. Click Reboot next to the Reset System field if you want to reboot your gateway. 7. Click Rescan next to the Rescan Wireless field if you want to refresh the list of wireless access points and find the most suitable one for your use. Resetting Device to Factory Default The Reset to Factory Default State panel lets you reset the gateway to factory default settings.
CHAPTER 11 Troubleshooting Configuration Issues This chapter provides information about troubleshooting software configuration and operational issues. It lists the possible cause(s) and solution(s) for the issues. The issues are based on likely user scenarios.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Troubleshooting Configuration Issues VoIP Issues The following table provides information to troubleshoot VoIP issues: Issue Possible Cause(s) What to Do No VoIP service VoIP services are not activated • On the Settings tab, click Voice, and then click Status. Check your line status. • Contact your ISP regarding VoIP service activation. No dial tone Service is down On the Settings tab, click Voice, and then click Status.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Troubleshooting Configuration Issues Issue Possible Cause(s) What to Do Setting custom encryption key on the user interface gives an error Custom encryption key is not conforming with the security mode, key length, key type, or value type Configure the custom encryption key in a way that it conforms to the security mode, key length, key type, or value type.
APPENDIX A Glossary Term Description Access Point A device that transports data between a wireless network and a wired network. With the help of the gateway, a wireless base station is an example of an access point that acts between a wireless node and with other wired computers and peripherals. Default Gateway A device that is placed between network segments (or “subnets”) to ensure that traffic is properly routed between different subnets.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Term Glossary Description MTU (Maximum Transmission Unit) The largest size packet or frame, specified in octets (eight-bit bytes), that can be sent from a computer to the network. The Internet's TCP uses the MTU to determine the maximum size of each packet in any transmission. If the MTU is too large, the packet may have to be retransmitted if it encounters a router that can't handle such a large packet.
HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide Term Subnet Mask Glossary Description The IP addressing system allows subnetworks or “interchanges” to be created, and devices numbers or “extensions” to be established within these subnetworks. These numbers are created using a mathematical device called a subnet mask. A subnet mask, like the IP address, is a set of four numbers in dotted decimal notation. Subnet masks typically take three forms: • 255.0.0.0 • 255.255.0.0 • 255.255.255.
