HomePortal® Intelligent Gateway Installation Guide Supported Hardware Platform: 4111N/4112N
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Guide The HomePortal® 4111N/4112N Intelligent Gateway Installation Guide is designed to serve as a reference for installing the gateway.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide About This Guide Related Documents In addition to this guide, the HomePortal Intelligent Gateway documentation library includes: Agile Part Number Description TBD HomePortal® 4111N/4112N Intelligent Gateway Hardware Specifications TBD HomePortal® 4111N Intelligent Gateway Hardware Release Notes Support Technical support is available from the 2Wire Web site: http://support.2wire.com/index.php.
CHAPTER 1 Introducing the HomePortal Intelligent Gateway Welcome to the Pace family. The gateway delivers a powerful user experience with its easy-to-use features. It provides high-speed Internet access, integrated data applications, and support for wireless-wireline convergence. The gateway also offers a host of other features such as: • Flexible Networking Options High-powered 802.11b/802.11g/802.11n wireless Access Point (AP) and Ethernet ports on the gateway for optimized home networking.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Introducing the HomePortal Intelligent Gateway Figure 1: Setup for DSL Broadband Connection Figure 2: Setup for Ethernet Broadband Connection See Also Installing the HomePortal Intelligent Gateway on page 3 Regulatory Information on page 10 Components 2
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway CHAPTER 2 Installing the HomePortal Intelligent Gateway The installation of your gateway consists of the following tasks: Connecting the Power Adapter on page 3 Connecting Your Computer to the Gateway on page 4 Connecting the Broadband Interface through DSL port on page 6 Connecting the Broadband Interface through the Ethernet Port on page 6 Connecting the IPTV Set-top Box on page 7 Determining G
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Figure 3: Power Connection Note Always use the Pace power adapter packaged with the gateway, as it is compliant with the local regulatory requirements. Connecting Your Computer to the Gateway The first computer you connect to the gateway is used to configure the gateway for proper operation.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Most laptops are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. Note The default network name (SSID) and the encryption key (64-bit hex value) is located at the bottom label on the side of the Pace gateway (for example, 1234567891).
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting the Broadband Interface through DSL port To connect the gateway to an Asymmetric Digital Subscriber Line (ADSL) wall jack: 1. Connect one end of the phone cord/twisted pair cable to the DSL port (green-colored) on your gateway. 2. Connect the cable’s other end to the DSL port of the filter, which must be plugged into the ADSLenabled wall jack outlet.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting the IPTV Set-top Box The gateway can be configured to use IPTV services through the Local Ethernet port. To connect the gateway and the set-top box: 1. Connect one end of the Ethernet cable to the Local Ethernet port of the gateway. 2. Connect the cable’s other end to the Ethernet port of the set-top box.
CHAPTER 3 Troubleshooting Installation Issues This chapter provides information about troubleshooting gateway installation issues. It lists the issues, possible cause and solution for the issues. The issues mentioned in this chapter are based on likely user scenarios. Connection Issues The following table provides information to troubleshoot connection issues: Issue Possible Cause What to Do No POWER light Power supply is faulty • Verify that the LED on the AC power cable is steady green.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Troubleshooting Installation Issues LAN Issues The following table provides information to troubleshoot LAN issues: Issue Possible Cause What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection • Check the Ethernet cable connection on the computer and gateway, and make sure it is securely seated in both ports. • Check the ETHERNET indicator on the gateway.
APPENDIX A Regulatory Information Electrical AC Adapter This product is intended to be supplied by a listed 2Wire Direct Plug-In AC/DC Power adapter marked Class 2 or LPS and rated 14.5VDC, 0.8A for all 41xxN-xxx models. The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines: • Do not use the adapter in a high-moisture environment. Never touch the adapter when your hands or feet are wet.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Regulatory Information Location – Environmental Considerations Do not plug the AC/DC power adapter in an outdoor outlet or operate the gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not expose the residential gateway to high heat, dust, humidity, moisture, caustic chemicals, or oils.
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide Regulatory Information The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0).
