Gateway Installation and User Guide 4011G Version 9.1.1 Rev.
Notice to Users ©2005–2009 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.
Contents CHAPTER 1 Presenting the 4011G Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 2 Installing Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Determining a Wireless Access Point Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Avoiding Obstructions .
Contents CHAPTER 7 Configuring the Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Configuring DSL and ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Configuring the Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Configuring PPP Authentication and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Modifying Broadband IP Addresses . . . . . .
CHAPTER 1 Presenting the 4011G Gateway The 2Wire HomePortal® 4011G Gateway is the first point of contact between you, your service provider, and your digital home. This all-in-one intelligent manageable device includes modem, router, wireless access point, firewall and more. The 2Wire 4011G Gateway supports ADSL, ADSL2, and ADSL2+ technology. It is available with a single Ethernet LAN port or an optional four Ethernet LAN ports and an 802.11b/g wireless interface.
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CHAPTER 2 Installing Your Gateway Before installing your gateway, review the package content and ensure that you have items available as shown below. Note The gateway and the stand are packaged separately in the container. You should place the gateway on the stand.
CHAPTER 2: Installing Your Gateway Determining a Wireless Access Point Location Wireless signals are affected by many items in common households. Reliability and performance are the major considerations when planning your wireless network location. Avoiding Interference Wireless signals are subject to interference from other electronic devices including (but not limited to) microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize interference.
CHAPTER 2: Installing Your Gateway You need one DSL Phoneline filter for each telephone device (desktop phone, analog modem, FAX, or answering machine). If you have several telephone devices connected to each other and are using a single telephone wall jack, install only one filter, connecting it between the wall jack and the first device in the series. Note Do not connect a 2Wire DSL Phoneline filter to an ADSL modem or to a home phoneline network adapter.
CHAPTER 2: Installing Your Gateway 4. Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is complete. Connecting the Power Adapter 1. Connect one end of the power adapter to the POWER port of your gateway. 2. Connect the other end of power adapter to an electrical outlet. Note 6 You can use an AC extension cord provided it is compliant to local regulatory requirements.
CHAPTER 2: Installing Your Gateway Connecting the Phone Line 1. Connect one end of the telephone line (gray) to the PHONE LINE port of your gateway. 2. Connect the other end of the telephone line to the DSL Phoneline filter if one is used, or to the telephone wall outlet. Connecting Your Computer to the Gateway There are two ways to connect your computer to the gateway: via Ethernet or Wireless.
CHAPTER 2: Installing Your Gateway Connecting via Wireless Your gateway has an integrated Wi-Fi access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the gateway is shipped with WEP enabled and a preconfigured network name. Refer to the Configuring the Wireless Network section to configure your wireless network. Most laptop computers are equipped with an internal 802.11b/g card.
CHAPTER 2: Installing Your Gateway Starting Your Gateway When cables are connected, your gateway is ready to be turned on. The POWER switch is located on the back of the gateway. The following illustration shows the POWER switch location and the table lists and describes the indicators when the gateway is operating under different states.
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CHAPTER 3 Starting the User Interface Verify that your computers have one of the following browsers installed: • Microsoft Internet Explorer 5.5 or higher • Mozilla Firefox 2.0 or higher • Safari 2.0 Navigating the User Interface The Home page appears when you enter one of the following URLs into a compatible browser on a computer connected to the gateway. • http://gateway.2Wire.net • http://home • http://192.168.1.254 This page contains four panes.
CHAPTER 3: Starting the User Interface 1. The tab pane of the user interface contains the following three tabs that are arranged horizontally. Clicking any of these tabs displays a page that enables you to access associated information. • The Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information. • The Settings tab provides the most comprehensive system information.
CHAPTER 3: Starting the User Interface • The 4011G Gateway icon displays the gateway device serial number. 3. The Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the detailed information of the connected devices. 4. The Top Networking Features pane provides shortcuts to directly access the most commonly used pages.
CHAPTER 3: Starting the User Interface Setting up Your Password A system password protects your gateway settings from being modified or changed by someone who has not been given permission to do so. When a password is set up, you will be required to enter a system password whenever you attempt to access a configuration page (for example, when you try to change the broadband connection settings). To set up a password: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.
CHAPTER 3: Starting the User Interface 2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens.
CHAPTER 3: Starting the User Interface 3. Select the Enable Password Protection check box. Note Make sure to select this check box or your password will not save. 4. Select the password option: • When Use Default System password is selected, no further action is required, go to 7. • When Create or Edit a Custom Password is selected, continue with the next step. Note The default system password is printed on the bottom of the gateway. 5.
CHAPTER 3: Starting the User Interface Changing the Current Password To change the current password: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
CHAPTER 3: Starting the User Interface 2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration Password page opens. 3. Verify that the Enable Password Protection check box is selected. 4. Enter the current password in the Enter Current Password field. 5. Select the password option: 18 • When Use Default System password is selected, no further action is required, go to 8.
CHAPTER 3: Starting the User Interface Note The default system password is printed on the bottom of the gateway. 6. Enter a new password between 5 and 31 alphanumeric characters in the Enter New Password field. Note The password is case-sensitive. 7. Re-enter the new password in Confirm New Password field. Note Although optional, it is strongly recommended that you enter a password hint to remind you if you forget your password. 8. Click Save; a message appears informing you of the status.
CHAPTER 3: Starting the User Interface Configuring Date and Time The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date and time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system. To change your time zone settings: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
CHAPTER 3: Starting the User Interface 2. Click Settings; the Settings page opens displaying the system information. 3. Click Date & Time; a page similar to the following opens. 4. Select the appropriate time zone from the Time Zone drop-down list. 5. Click Save.
CHAPTER 3: Starting the User Interface Overriding Automatic Date and Time Configuration Typically, the 2Wire Gateway sets the date and time automatically using time servers on the Internet. You can override these settings and manually set them. To manually change the date and time settings: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. 2.
CHAPTER 3: Starting the User Interface 3. Click Date & Time; a page similar to the following opens. 4. Select Manual Configuration to override the automatic time configuration. 5. Enter the desired time and date information in the Set Time and Set Date fields. 6. Select Daylight Savings Time to enable the automatic daylight saving time adjustment, if applicable. 7. Click Save.
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CHAPTER 4 Configuring the Wireless Network When the gateway is properly installed, the wireless network is functional. Your gateway is preconfigured with settings that optimize Wi-Fi performance. It is recommended that you leave the default settings in place.
CHAPTER 4: Configuring the Wireless Network Setting up your Wireless Network If you are in a densely populated area, or if you regularly connect to more than one wireless network (such as one at work and one at home), it is good practice to give your wireless network a unique name, which makes it easy to identify when you select the wireless network to which to connect.
CHAPTER 4: Configuring the Wireless Network 2. Click ; the Wireless Interface page opens. 3. Enter a name assigned to your wireless network in the Network Name (SSID) field. This name appears next to on the Home page. 4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the check box. • Enabled is the default setting, which means that your SSID is visible to anyone who is scanning for a network to which to connect.
CHAPTER 4: Configuring the Wireless Network Securing your Wireless Network In addition to using the encryption key to secure your wireless network, you can also use the MAC address filtering feature to enhance the overall security solution provided by WPA/WEP. m Wireless security is enabled by default. Do not disable the security authentication and security features; they protect your private data transmission over the wireless link.
CHAPTER 4: Configuring the Wireless Network 4. Select an authentication setting from the Security Mode drop-down list: Note Check the capabilities of the wireless clients that will be accessing this network and find the most secure protocol that is supported by all. • wep. The Wireless Encryption Protocol (WEP) is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key. This setting provides the least level of security.
CHAPTER 4: Configuring the Wireless Network 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 5. Enter the MAC address you want to block in the Enter MAC address field. 6. Click Add to List. 7. Select the Enable check box to block all devices. 8. Select the Authentication Type: blacklist (default), whitelist. • blacklist is the default setting that blocks all devices. • whitelist is a setting that allows access to all devices.
CHAPTER 4: Configuring the Wireless Network Customize Private Wireless Settings The Advanced Settings pane allows you to customize wireless settings. It is recommended that you leave the default settings in place; however, if you are experiencing connection or performance difficulties, altering these settings may improve performance. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2.
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CHAPTER 5 Configuring Firewall Settings The gateway includes default firewall settings that block unwanted access from the Internet; it is recommended that you leave the default settings in place. If necessary, you can allow Internet traffic or users through the firewall to your LAN devices, applications, and servers.
CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens. 4. Select the computer that you want to host the application(s). Note If the computer you want to select is unlisted because it is powered off, you still can select it as long as it is on the same network and you know its IP address. Enter the intended IP address, then click Choose. 5.
CHAPTER 5: Configuring Firewall Settings Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 7. Click Add; the application(s) you selected appears in the Hosted Applications panel. Removing Hosted Applications 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.
CHAPTER 5: Configuring Firewall Settings 4. Select the application(s) you want to remove from the Hosted Applications panel, click Remove. Note To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 5. Click Save; a message appears informing you of the status.
CHAPTER 5: Configuring Firewall Settings Defining New Application Profiles An application profile includes protocol and port information that allow your system’s firewall to pass through application-specific data. You can define an application profile that is not included in the Application List. This feature is typically used if the application for which you would like to pass through data to a given computer is new or has been recently updated to a new version. To define a new application profile: 1.
CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens.
CHAPTER 5: Configuring Firewall Settings 4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens. 5. Enter the application profile name in the Application Profile Name field. Note For easy identification, use the name of the application (for example, Redwing Game Server). 6. Create a definition for your application that is to be allowed through the firewall. • In the Protocol field, select the TCP or UDP radio button.
CHAPTER 5: Configuring Firewall Settings range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so forth. • From the Application Type drop-down list, select the application type. If you do not know the application type, select nothing. Note You can find the above information in the documentation provided by the company that produces the application. 7.
CHAPTER 5: Configuring Firewall Settings Deleting Application Profiles 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click Deleting Application Profiles on the Home page; the Firewall Status page opens.
CHAPTER 5: Configuring Firewall Settings 3. Select Applications and Pinholes; a page similar to the following opens.
CHAPTER 5: Configuring Firewall Settings 4. Click Add a new user-defined application; the Firewall Application Profile Definition page opens. 5. Select the profile you want to delete, click Remove Rule. Note Deleting Application Profiles Be sure to select the intended application. Once you click Remove Rule, the profile is deleted.
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CHAPTER 6 Configuring LAN Devices Typically, your Internet service provider automatically assigns and configures a dynamic IP address when your system connects to the Internet. Business or power users may use a static address enabling them to run advanced services such as Internet servers and video conferences. The availability of static IP addresses is usually an additional service offered by service providers.
CHAPTER 6: Configuring LAN Devices Adding New Static Routes You can create a local network that has broadband network-accessible IP addresses by creating a route from the Internet to the specified public network. This feature is typically used in conjunction with broadband service that provides a range of available IP addresses. Note Add the static routes first if you want to use the public address with your DHCP configuration. 1. Open a Web browser and enter http://home, http://gateway.2Wire.
CHAPTER 6: Configuring LAN Devices 3. Click Routing; the following page opens. 4. Enter information in the following fields: • In the Subnet IP field, enter the router address (this is the router address from the secondary subnet provided by the service provider). • In the Subnet Mask field, enter the subnet mask (this is the router mask from the secondary subnet provided by the service provider). • In the Gateway IP field, enter the IP address of the router for the specified subnet. 5.
CHAPTER 6: Configuring LAN Devices To configure the default DHCP information used as a local server: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens. 2. Click Settings; the System Information page opens.
CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 6: Configuring LAN Devices 4. Click DHCP; the DHCP Configuration page opens. 5. Select Configure manually if you want to set up a range for the DHCP address IP pool. 6. Enter information in the following fields: 50 • In the Router Address field, enter the IP address of your gateway used for all communication on your local devices. • In the Subnet Mask field, enter the subnet mask used for all communication on your local devices (the default is 255.255.255.0).
CHAPTER 6: Configuring LAN Devices 7. Enter a numerical value in the DHCP Lease Time field that represents the number of hours you can use the assigned IP address before the DHCP lease expires. Select a public IP address pool that is assigned via DHCP on the local area network. 8. Select Private Network from the New Device DHCP Pool drop-down list. 9. Click Save.
CHAPTER 6: Configuring LAN Devices Allocating an Address Pool for All Devices The default DHCP server address allocation pool is set to Private Network. You can change it to Public Network when you want all devices to have the same addresses assigned. To change the address setting for individual devices, refer to Allocating an Address Pool for All Devices on page 52. To change the default address allocation pool: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.
CHAPTER 6: Configuring LAN Devices 2. Click Settings; the System Information page opens.
CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 6: Configuring LAN Devices 4. Click DHCP; the DHCP Configuration page opens. 5. Select Private Network from the New Device DHCP Pool drop-down list. 6. Click Save.
CHAPTER 6: Configuring LAN Devices Disabling Ethernet Interfaces Disabling Ethernet networking enhances security. When Ethernet networking is enabled, users can connect through Ethernet port without going through any authentication. If Ethernet port is disabled and default wireless settings are changed, then the user has to obtain the correct wireless authentication parameters from the local administrator.
CHAPTER 6: Configuring LAN Devices 2. Click Settings; the System Information page opens.
CHAPTER 6: Configuring LAN Devices 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 6: Configuring LAN Devices 4. Click Wired Interfaces; a page similar to the following opens. 5. Deselect Enable to disable the Ethernet connection. 6. Click Save.
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CHAPTER 7 Configuring the Broadband Connection Typically your Broadband and Internet connection settings are automatically provided by your service provider. When the gateway is properly connected it automatically detects which DSL line to use; it does not require further configuration.
CHAPTER 7: Configuring the Broadband Connection Configuring DSL and ATM Settings c Modifying the gateway broadband configuration settings may impede or interrupt your broadband service. Modify these settings only if you are familiar with networking technology. All information you need to configure this setting is provided by your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2.
CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; a page similar to the following opens. 4. Enter the VPI and VCI you want the gateway to use in connecting to the ISP. 5. Select the encapsulation method from the ATM Encapsulation drop-down list. • For PPPoE or Bridging, select Bridged LLC or Bridged VC-Mux. • For PPPoA, select Routed LLC or Routed VC-Mux. 6. Select the ATM/PVC Search check box to enable the PVC search.
CHAPTER 7: Configuring the Broadband Connection Configuring the Connection Type The connection type identifies the method by which the gateway connects to the ISP. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens. 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Connection Type pane. 5.
CHAPTER 7: Configuring the Broadband Connection 7. Click Save. Configuring PPP Authentication and Settings The PPPoE or PPPoA connection type requires authentication to be connected. To configure the PPP authentication settings: 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens. 3. Click Link Configuration; the Link Configuration page opens. 4.
CHAPTER 7: Configuring the Broadband Connection 66 Configuring PPP Authentication and Settings
CHAPTER 7: Configuring the Broadband Connection 5. Enter your user name in the Username field (this is given to you by your service provider). 6. Enter your password in the Password field (this is given to you by your service provider). 7. Re-enter your password in the Confirm Password field. 8. Enter a value for the length of time you want the PPP session to remain active in the PPP on Demand field. • Setting the value to 0 indicates that the PPP session will remain on all the time.
CHAPTER 7: Configuring the Broadband Connection 68 Modifying Broadband IP Addresses
CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane. 5. Click the Manually specify IP address settings radio button. 6. Enter the following information: • In the IP Address field, enter the IP address you want the gateway to use. • In the Subnet Mask field, enter the subnet mask you want the gateway to use.
CHAPTER 7: Configuring the Broadband Connection Specifying DNS Information Manually By default, the gateway automatically obtains its DNS server addresses from your service provider. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens. 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Broadband IP Network pane.
CHAPTER 7: Configuring the Broadband Connection 5. Click the Manually specify your DNS information radio button. 6. Enter the following information: • In the Primary Server field, enter the IP address of the primary DNS server that the gateway is to use for DNS name resolution. • In the Secondary Server field, enter the IP address of the secondary DNS server that the gateway is to use for DNS name resolution. • In the Domain Name field, enter the specific domain name to be used by the gateway. 7.
CHAPTER 7: Configuring the Broadband Connection 9. Enter the name of the primary server you defined in 6 in the DNS Name field. 10. Enter the primary server IP address you defined in 6 in the IP Address field. 11. Click Add to Name Resolution Table.
CHAPTER 7: Configuring the Broadband Connection Overriding the System MAC Address By default, the gateway uses its built-in hardware address for identification. You can override the default MAC address If you are using devices that require a different MAC address. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens. 3.
CHAPTER 7: Configuring the Broadband Connection 5. Select the Override the built-in MAC address button. 6. Enter the MAC address in the corresponding field. 7. Click Save. Changing to the Bridging Mode By default, the 2Wire Gateway is configured in the routing mode. Note When routing is disabled, the NAT and the DHCP server are also disabled. Ensure that the WAN protocol is compatible to bridging mode, that is, switch PPPoE IP through Bridge LLC or Bridge VC-Mux before you disable routing. 1.
CHAPTER 7: Configuring the Broadband Connection 3. Click Link Configuration; the Link Configuration page opens. 4. Scroll down to the Routing pane. 5. Deselect the Enable check box. 6. Click Save.
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CHAPTER 8 Finding Solutions This section provides helpful information to solve common issues, which includes instructions to • Diagnosing Connection Issues on page 78 • Recovering the Gateway Password on page 79 • Performing Broadband Link Tests on page 79 • Viewing the Gateway Information on page 81 • Viewing the Broadband Status on page 82 • Viewing the LAN Status on page 85 • Resetting the Gateway on page 88 77
CHAPTER 8: Finding Solutions Diagnosing Connection Issues Symptoms Problems What to Do… The POWER indicator on the gateway does not light. Faulty power supply • Verify that the AC power cable is securely connected to the gateway. • Ensure that the AC power cable is not plugged in to a switched outlet that is turned off. • Power up the gateway with a known good power outlet. The POWER indicator on the gateway remains solid red. System failure Press the Reset button on the gateway for 10 seconds.
CHAPTER 8: Finding Solutions Recovering the Gateway Password Call your service provider if you have changed the default gateway password and misplaced the new one. Performing Broadband Link Tests Your gateway includes a test that helps you to diagnose broadband connection issues. 1. Open a Web browser and enter http://gateway.2Wire.net to access the gateway user interface. 2. Click on the Home page; the Summary Status page opens.
CHAPTER 8: Finding Solutions 3. Click Diagnostics; the Link Test page opens. 4. Click Start; the gateway initiates the test, and displays the test results. Note You will be unable to access the Internet when the test is taking place. 5. Interpret the issues: 80 • DSL issue indicates that the DSL service is not yet activated, and/or loose cable connections on your gateway. • IP connection issue indicates that your service provider’s network is unreachable.
CHAPTER 8: Finding Solutions Viewing the Gateway Information 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens. 2.
CHAPTER 8: Finding Solutions Viewing the Broadband Status 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.
CHAPTER 8: Finding Solutions 2. Click Viewing the Broadband Status on the Home page; the Summary Status page opens.
CHAPTER 8: Finding Solutions 3. View the Internet information: Item 84 Description Broadband Link Type Built-in ADSL Modem or External Broadband Modem via Ethernet. Connection Type The method by which the gateway connects to the ISP: Direct_IP, DHCP, PPPoA, or PPPoE. IP Address The broadband address of your gateway. Subnet Mask The subnet mask to be used by the gateway on the broadband link.
CHAPTER 8: Finding Solutions Viewing the LAN Status 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
CHAPTER 8: Finding Solutions 2. Click Settings; the System Information page opens.
CHAPTER 8: Finding Solutions 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network.
CHAPTER 8: Finding Solutions Resetting the Gateway Resetting the gateway may cause your broadband connection to not function properly and may require reconfiguration of the system to reconnect the broadband service. 1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 in the address line; the Home page opens.
CHAPTER 8: Finding Solutions 2. Click on the Home page; the Summary Status page opens. 3. Click Diagnostics; the Link Test page opens.
CHAPTER 8: Finding Solutions 4. Click Resets; the following page opens. 5. Click the button you want to clear or reset. 90 • Clear Device List. The Clear button clears all devices from the Local Network list. • Reset IP/PPP. The Reset button resets the PPP connection and/or releases and renews the broadband IP address. • Reset Broadband. The Reset button re-establishes the broadband link. • Reset System. The Reboot button allows you to restart the gateway. • Reset to Factory Default State.
