M User Guide Motorola SURFboard® SVG2501 Series Wireless Voice Gateway* *SVG2501 SVG2501U
B © 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
Contents Safety and Regulatory Information Introduction Inside the Box.................................................................................................................................. 1 Contact Information ......................................................................................................................... 2 Minimum System Requirements .................................................................................................... 2 Product Overview Front Panel......
Software License & Warranty Software License........................................................................................................................... 24 Warranty Information.....................................................................................................................
i Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
• Do not use the telephone to report a gas leak in the vicinity of the leak. • Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. • Disconnect TNV circuit connector(s) before disconnecting power. • Disconnect TNV circuit connector before removing cover. • Do not cover the device or block the airflow to the device with any other objects.
• If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left untreated, the battery fluid could cause damage to the eye. • Ensure that the battery does not receive any strong impacts, such as dropping or striking with a hard object. • At the end of battery life, the SVG2501 battery must be disposed of properly and may need to be recycled.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.
B 1 Introduction The Motorola SURFboard® SVG2501 Wireless Voice Gateway is designed for use in households with one or more computers capable of wireless and/or wired connectivity. This guide provides product overview and setup information for the SVG2501. It also provides instructions for installing the gateway and configuring the wireless, Ethernet, router, DHCP, and security settings. Note: All references to the SVG2501 throughout this guide also apply to the SVG2501U, unless noted otherwise.
B You will need a 75-ohm coaxial cable with F-type connectors to connect the SVG2501 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF splitter and two additional coaxial cables to use the TV and SVG2501. Note: This product is also designed for IT power systems with phase to phase voltage 230VAC input.
B 2 Product Overview Front Panel The SVG2501 front panel contains indicator lights and the WPS button, which is used to configure a Wi-Fi Protected Security (WPS)-enabled device so that it automatically connects to the SVG2501 wireless network.
B 5 LED Flashing On TEL 1 Telephone is off-hook; dialing or call in progress Green: Telephone is connected and activated; on-hook Green: Wi-Fi enabled with encrypted wireless data activity. Long/short flash indicates wireless pairing in progress. Green: Wireless pairing successfully established between the SVG2501 and another Wi-Fi enabled device on your network — printer, PDA, laptop, etc.
B 2 Item Description ETHERNET Use any Ethernet port to connect an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable.
B 3 Cabling the Gateway • This product is for indoor use only. Do not route the telephone lines, USB and/or Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. • Before starting the battery installation, refer to Safety Requirements for 4 the SVG2501 Lithium-Ion Battery for information. • The battery is not intended for everyday use, only for power backup during a power outage.
B Connecting the SVG2501 • To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2501. • Contact your cable service provider before connecting your Motorola wireless voice gateway to existing telephone wiring. DO NOT connect the telephone cable from the TEL port to a traditional telephone (PSTN) service; only connect it to a telephone.
B Figure 1 – SVG2501 Installation 10. Check that the LEDs on the front panel cycle through the following sequence: Table 1 – SVG2501 LED Activity During Startup LED Description POWER • Turns on when AC power is connected to the gateway. • Indicates that the power is connected properly. RECEIVE • Flashes while scanning for the downstream receive channel. • Changes to solid green when the receive channel is locked. SEND • Flashes while scanning for the upstream send channel.
B Connecting the SVG2501U • Before plugging in the USB cable on the SVG2501U, load the SVG2501 Installation CD in the CD-ROM drive on your computer. • DO NOT connect the Ethernet and USB cables together on the same computer at any time. • To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2501.
B Figure 2 – SVG2501U Installation Wall Mounting the Gateway If you choose to mount the wireless gateway on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. • Follow all local standards for installing a network interface unit/network interface device (NIU/NID).
B Note: Contact a qualified installer to determine the appropriate screw length needed for mounting the gateway. • See the dimensioned view below for the spacing needed between the screw head and wall: 2.6 mm (0.10”) maximum screw head thickness 9.0 mm (0.35”) maximum screw head diameter 2.5 mm (0.10”) minimum screw head to wall spacing Note: If possible, mount the gateway to concrete, masonry, a wooden stud, or some other solid wall material.
B Cabling the Gateway • Wall Mounting the Gateway Motorola SURFboard SVG2501 Series Wireless Voice Gateway* • User Guide 550885-001-a 12
B 4 Connecting to the Internet Before You Begin After installing the wireless gateway, check that your computer can connect to the Internet. For any problems connecting to the Internet, check the Troubleshooting section for a possible solution. If there is still no connection, you may have to configure the TCP/IP settings on the one or more computers connected to the gateway. • To prevent unauthorized user access, change the default username and password before proceeding.
B 10. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows XP. Configuring TCP/IP for Windows Vista 1. Click Start and then click Settings. 2. Open the Control Panel. 3. Double-click Network and Internet to display the Network and Internet window. 4. Double-click Network and Sharing Center to display the Network and Sharing Center window. 5. Click Manage network connections to display the LAN or High-Speed Internet connections window. 6.
B This can occur if the gateway is configured to automatically obtain an IP address from a Dynamic Host Configuration Protocol (DHCP) server. When Auto-configuration is enabled, Windows will automatically assign an IP address if the gateway is unable to obtain one. Because this automatically assigned IP address is not valid, you will not be able to access the Internet using the gateway.
B Setting Up a Wi-Fi Network Do the following to set up a Wi-Fi network using the WPS button on the SVG2501 front panel: 1. Power on the SVG2501 Wireless Voice Gateway. 2. Power on all the WPS-enabled devices you want to have access to the network, such as a PC, router, or telephone. The Wi-Fi network will automatically detect the WPS devices. 4. Press and hold the WPS button on the SVG2501 for five seconds. 5. If applicable, press the WPS button on each additional WPS device.
B 5 Using the Configuration Manager Use the SVG2501 Configuration Manager to change various default configuration settings on your gateway. Note: If your gateway was obtained as part of a service package, your service provider may require alternative configuration methods. If you cannot access any of the HTML pages in the Configuration Manager, please contact your service provider for more information.
B Menu Options The SVG2501 Configuration Manager Menu Options are displayed along the top of the SVG2501 Configuration Manager screen. When a menu option is selected, a top-level page for that option is displayed. SVG2501 Configuration Manager Menu Menu Options Function Status Provides information about the SVG2501 hardware and software, MAC address, gateway IP address, serial number, and related information. You can also monitor your cable system connection.
B Menu Options Function MTA Monitors the telephone features of the SVG2501. Battery Provides the current status information about the backup battery, if installed. Logout Closes the SVG2501 Configuration Manager. Changing the Default Username and Password From the Status menu, select Security. Complete each field and then click Apply to save your changes. • All entries are case-sensitive. • For Password Change Username, type a new username.
B Saving Your Gateway Configuration You can save the current gateway settings on your computer. 1. From the Basic menu, select Backup. 2. Click Backup and then click OK. 3. Click Save. 4. Select the gateway configuration file — use the default, GatewaySettings.bin, or select another file name. 5. Click Save. Restoring Your Gateway Configuration You can restore previously saved gateway settings on your computer. 1. From the Basic menu, select Backup. 2.
B Exiting the Gateway Configuration Manager • Click Logout on the SVG2501 Menu bar.
B A Troubleshooting If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the Reset button on the rear panel of the SVG2501. Note: Press RESET on the rear panel to restore the default settings. You will lose your custom configuration settings, including Parental Control, Firewall, and Advanced settings. Resetting the SVG2501 may take 5- to 30 minutes.
B Gateway Problem Possible Solution Wireless client(s) cannot send or receive data • Perform the first four checks in “Cannot send or receive data.” • Check the Security Mode setting on the Wireless Primary Network Page: − If you enabled WPA and configured a passphrase on the SVG2501, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check whether the wireless client supports WPA.
B B Software License & Warranty SURFboard SVG2501 Series Wireless Voice Gateway Motorola, Inc. Home & Networks Mobility Solutions Business (“Motorola”) 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”).
B programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.
B of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE.
m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly owned subsidiary of Motorola, Inc. All other product or service names are the property of their respective owners. ©2009 Motorola, Inc. All rights reserved.
