AF T User Guide Motorola SURFboard® DR SBG6782 DOCSIS® 3.
DR AF T B ©2012 Motorola Mobility, LLC All rights reserved. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility, LLC.
B i Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: AF T • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
B • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
B The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. AVIS D'INDUSTRIE CANADA (IC) Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada.
B WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: • The IEEE 802.
B Contents Safety and Regulatory Information ...................................................................................................................... i Getting Started ...................................................................................................................................................... 1 Introduction .............................................................................................................................................................
B Getting Started 1 Introduction AF T The Motorola SURFboard® SBG6782 DOCSIS® 3.0 Wireless Cable Modem Gateway is a combination wireless cable modem, router, and MoCA (Multimedia over Coax ) device that provides wireless highspeed data and multimedia service access on your home network. With built-in MoCA technology, the SBG6782 also provides high-speed Internet access to multiple MoCA-enabled devices using the existing coaxial cable connection in your home.
B System Requirements High-speed Internet access account Compatible operating systems: ο Windows Vista™, Service Pack 1 or later ο Windows® 7 ο Windows XP, Service Pack 2 or later ο Mac® 10.4 or higher ο UNIX® ο Linux® AF T • • Contact Information For technical support additional Motorola product information, please visit the Motorola Support website at www.motorola.com/us/support. Motorola Broadband Technical Support is also available at 1-877-466-8646.
B Product Overview 2 AF T Front Panel Figure 1 – SBG6782 Front View Table 2 – SBG6782 Front Panel LED Icons FLASHING DR BUTTON/| LED ICON WPS button Not applicable — no LED on button ON Not applicable — no LED on button See Wi-Fi Protected Security (WPS) for description Not applicable — icon does not flash Green: Power is properly connected Scanning for a downstream (receive) channel connection Green: Non-bonded downstream channel is connected Scanning for an upstream (send) channel connect
B FLASHING ON Green: Wi-Fi enabled with encrypted wireless data activity. Long/short flash indicates wireless pairing in progress Green: 2.4 GHz wireless connection is made between the SBG6782 and another Wi-Fi enabled device on your network — printer, tablet, laptop, etc. Amber: Wi-Fi enabled with unencrypted wireless data activity Amber: Turns ON during the wireless pairing process. LED turns green after five minutes. Green: Wi-Fi enabled with encrypted wireless data activity.
B AF T Rear Panel Figure 2 – SBG6782 Rear View Table 3 – SBG6782 Rear Panel Ports & Connectors PORT NAME 1 DESCRIPTION Four one-gigabit Ethernet ports for RJ-45 cable connections DR • Green LED is ON - Indicates a data transfer rate of one gigabit per second • Amber LED is ON - Indicates a data transfer rate of less than one gigabit per second 2 MoCA 1.
B Installing the Gateway 3 This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. AF T Connecting to Your Computer Before installing the gateway: • Check with your service provider to ensure high-speed Internet service is available in your area. • Choose a location where your computer and gateway are preferably near existing cable and electrical wall outlets.
B 5. Plug the power cord into the Power port on the gateway. 6. Plug the other end of the power cord into an electrical outlet. This automatically powers ON the gateway. Connecting Your MoCA-Enabled Devices You can also connect your MoCA-enabled devices, such as a multi-room DVR, to the SBG6782. You will need to use an RF cable splitter and an additional coaxial cable to connect the device and SBG6782 to the same cable wall outlet.
B 1. Click the Start button from the Taskbar on your desktop to select Network Connections. Note: Additional selections may be necessary for Windows 7 systems. 2. Step through to open the Local Area Connection Properties window. 3. Select Internet Protocol (TCP/IP) option and click Properties to open the Internet Protocol (TCP/IP) Properties window. 4. Select Obtain an IP address automatically and Obtain DNS server address automatically. 5.
B Setting Up a Wireless Network Connection 4 You cannot set up a wireless network connection or connect wireless devices without being able to access a broadband or high-speed Internet service from your computer. There are two options available for setting up a wireless network connection: Changing Your Computer Wireless Network Options Using the WPS Pairing Button AF T • • After setting up your wireless network connection, make sure to check that the wireless network connection was set up properly.
B Testing Your Wireless Network Connection Perform the following test to verify that your wireless network is set up properly and all the devices were connected properly. 1. If you installed the SBG6782 using the wired Ethernet connection option, disconnect the Ethernet cable from the rear of the gateway and your computer. 2. Open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari. 3. Type a valid URL (www.motorola.com) in the address bar and click or press Enter.
B Troubleshooting 5 If the solutions listed in this section do not solve your problem, contact your service provider for assistance. You may have to reset the SBG6782 gateway configuration to its original factory settings if the gateway is not functioning properly. Solutions AF T Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error Conditions.
B Front Panel LED Icons and Error Conditions The SBG6782 front panel LED icons provide status information for the following error conditions: Table 5 – Front Panel LED Icons and Error Conditions IF, DURING STARTUP: IF, DURING NORMAL OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registra
B A Warranty Information SURFboard SBG6782 DOCSIS 3.
B THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.
AF T DR Motorola Mobility, LLC 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.
